Member To Member Support

2nd class Royal Mail and RM48hr eBay GLITCH again

Started getting complaints from customers that their orders are late the what eBay expected date was showing. To my shock i've checked all my auctions and they are all showing delivery 1-2 days. When we use Royal mail 2nd class as standard. Clicked o...

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

There was a problem with an eBay internal system or process. Contact eBay developer support for assi

Anyone else getting this error message when trying to bid?tamike

eBay Need me to pass on my details to strangers.

Was looking to buy a car on eBay but i wanted to contact the seller via message, however ebay require me to give the seller my first & last name, my email address, telephone number and postcode. Why do i need to give strangers all these details just ...

I need help to run a report

I need to run a report on all my purchases, including those paid through my eBay balance and my PayPal account. I have run a report, but it only shows purchases paid for through my eBay balance. can anyone out there help me urgently

Local Argos Sainsburys (Haverhill) collection point not showing up as click and collect option, why?

I used to be able to have items delivered to Argos in Sainsburys local to me (Haverhill) which was really convenient. Doesn't come up as an option anymore. But all the other surrounding towns do?! Any body had a similar problem? If so, how was it res...

Been trying to get a replacement item that arrived broken & return envelope not turned up!

Stuck in an endless loop of automation. Want a real person from eBay to step in & get me a refund!!

8 inch chainsaw

I am unable to buy 8 inch chainsaw because Ebay is asking for Credit Card details to prove my age. I dont have a credit card so how am i able to buy this item?

Click and collect

Why is it so bloody difficult to get a collection code? There's no way you can get a satisfactory response from eBay. Automated contact is useless and you can't speak to anyone

Why shopping on eBay will cost you twice the amount as the high street?

I'm a DIY business seller I sell hardware and fixing let me give you an example I buy a box of screws from my suppliers for £0.98 3.5 x 30 incl vat postage 2.69 yodle so we are at £4.69 Now it is time for the vamper to suck the blood out your busines...

Problem with delivery address

Evening all!I bought an item and selected EVRI delivery and an address included in the available lost for EvRi. Unfortunately, the address selected (local convenience store) doesn't accept EvRi packages. So my item as been returned to sender and the ...

BPF - What and Why

I am trying to discern the rationale for the implementation of ebay's new BPF policy which seems to involve:a requirement to rid ebay of private sellers – especially those who specialise in low volume, low value commodities,an opportunity increase th...

Collection query

Hi, I had an offer accepted for a large collection-only item last night. Unfortunately I’m not able to go to collect it until early next week - the seller is a 3 hour drive away. I was slightly taken aback this morning when the seller requested that ...

Are you limited to a certain amount of bids, in each auction

I received a notification that said, you are the highest bidder, you're only 1 bid from letting it get away. What does this actually mean, are you limited to a certain amount of bids, per auction.

Buyer protection fees

The amount of customer messaging me saying that my prices are different due to buyer protection fees and they have all said if this wasn’t added they would have purchased from me. eBay is now costing me money!!!!!!! is there a way to have this remove...

filtering by age

My interest is in vintage motorbikes and cars, which means before 1939. On the UK Ebay site there used to be a filter option to allow selection of multiple filters by year. This has been altered to the earliest year that can be selected for a filter ...

Collection problem

No collection email received although tracking says item has been delivered to the collection centre. email

Resolved! Neutral feedback - seller wants it removed

I bought two items from a business seller. A day later the seller messaged me that there was an issue with the items and they could not be sold, so did I want a refund.I asked for a refund and it went through a day or two later.I left neutral feedbac...

makeingan offer

Hi I am trying to do an offer but when I make an offer ebay changes the amount. ( I want to offer 300+ postage but ebay automated system changes the amount to 325+ postage) What can I do to sort this out?

Old email address that I can't use.

Old email address that I can't use as I think i didn't register it fully now i need I.D for buying a pair of scissors

Klarna payment

Hi I just have a quick question I want to pay for my next purchase using Klarna. I have paid with Klarna on other ebay purchases but for some reason at the checkout I am not being offered the option. Please can you kindly advise what I should do? Man...

Buying a a cash on collection item

We bought a 'cash on collection' item, picked it up and gave the seller the code that ebay provided us with. The seller has just been in touch saying that he hasn't been paid and when we checked our bank account, ebay hasn't taken the money out nor h...

Age restricted items...race to the bottom ?

shoes...stamp on a person...v dangerous..!clothing...used as a garotte...!anything heavy.... blunt instrument !? the person using the dodgy item is the problem..me...21 yrs on ebay, 100% rating...only use paypal, for data separation reasons...so why ...

No Fraud prevention measures

My payment keeps being declined. The bank has said 'your online shopping transaction declined because the company the buyer is trying to purchase goods from hasn't submitted it using the correct Fraud prevention measures'The seller says its because o...

How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

Steak knives

Hi I’m trying to buy steak knives and proof of age is asked for by a credit card details. I don’t possess a debit card is there a work around ? Please

Searching for postage only listings but getting collection only results.

I was trying to do a search with a filter to only display items that can be posted to me. There is no filter to do this that I can find which is totally mind boggling to me. I assumed that I was overlooking some glaring option but no. After spending ...

Possible counterfeit product

hi there, been wanting to buy these rare running shoes from eBay but I'm convinced they are counterfeit due to a few giveaways. I reported them but ended up with a closed report due to automated AI determination. not really sure where to go from here...

credit car age approval

Hi - I don't have a credit card and can't stand the things so will not be getting one. I was robbed blind during the PPI scandal: once bitten and all that. Went to buy a lovely vintage chisel and was told I had to verify my age - fair enough - then a...

buying secateurs

Apparently you need a credit card to buy secateurs but I and my partner only have debit cardsso how can I buy them? I am a long way over 18

Quantity Confusion

Has anybody else experienced a degree of confusion when trying to select the correct quantity of an item you wish to order? There is often more than one 'quantity ' box to select (see attached screen grab). Surely, once you have specified the item yo...

Sketchy seller

Right, so I purchased an item on the 8th of March, paid straight away and waited patiently until the 17th of March with no update of tracking or any sign of the item being posted. So I messaged the seller for tracking. On the 18th he messaged me sayi...

i have been given second chance offer on a car but when i click on to accept link is black screen

i have had a second chance offer on a car but when i click to accept/ respond it goes to a black screen and its not showing in bids / offers only in messages

Aquiline delivery / tracking scam - active again

Purchased 15kg of dog food. Email from seller via ebay to say it was delivered "handed to resident yesterday at 16,42" It wasn't. I was in the garden all afternoon. no couriers. I've searched these forums and Aquiline appears to be a scam company wit...

Listings for bladed items

I have been selling/buying vintage tools for a good while now - since the age verification came in I go to other sellers listings to check if my item falls into the bladed item category - However I cannot check this unless I press the buy it now butt...

No credit card only visa

I wish to buy a saw but need to give ages verification but I don't own a credit card .Is there a possible way without a credit card?

Internal process fault message

Hi, i keep getting the message "There is a problem with internal process [2003] when i want to bid on something , i see from previous questions folk say too much buying or change a card [really] , ive got three cards on 3 different bank accounts and ...

I am a seller and my item has arrived damaged to the buyer.

Hi! Hope you are all well. i sent a brand new item, and the buyer has received by Yodel post but it’s not damaged. They want to return, which is totally understandable, but the item is now broke, so I have no use for. How can I proceed? thanks

i retracted a bid and now i can not bid on things

Hello, I recently retracted a bid and now can not bid on similar items. I contacted ebay and they had no idea why I could not place a bid. I am not sure what to do now?

Harder to sell

EBay has become harder to sell stuff .I don't like the whole new format for buying and selling .pluss Evri have lost 3 of my items so I'm out of pocket .

Algorithm

I want to go and inspect an item before purchase, but messages won't allow the seller or myself to exchange addresses or phone numbers.The AI assistant is a joke so got nowhere down that route.Any solution?Thanks,Simon.

Getting a buying restriction removed

I’m trying to buy an item but I seem to have personally restricted and I have no idea why. Is there a way to get this removed? I’ve tried contacting the seller but I’ve had no luck in getting a response. Any help would be greatly appreciated.

Holding amount on creditcard . Im a buyer

I bought an item for £8.58 now my credit card has an holding amount from Ebay of nearly £3000

How do i get help when a seller is playing games?

I have bought and paid for an item, consisting of 8 units Seller messages me, oh dear I don’t have exactly that anymoreCan I send you this instead - photoNo that doesn’t suitMore photos sentOk I don’t mind accepting xSeller sends another photo - this...

Auction Reserve Price Query

If my maximum bid exceeds a reserve price, do I pay my maximum bid, or do I pay the equivalent of the reserve price if there are no other competing bids over that reserve price? Thank you.

Bid failed

So just lost out on an item my max bid was £7 and I was winning at £5.20, when item ended it said I didn’t win it and it sold for £4.20 !!this happen to anyone else? So annoyed

Ebay purchase through Klarna

I just purchased an item for £995 through Klarna pay in 3 the first payment has left my bank account but it's not showing on my purchase history, my Klarna account and the seller has not recirc any notification of the purchase. Would anyone have idea...

Are customs duties payable on delivery from China to Bulgaria?

Hello All, I am buying for first time and please could you help me? Are customs duties payable on delivery from China to Bulgaria? I ordered from:Seller:honor.mall902, 903-a49, Yinli Building1001 Hongli Road, Tongxinling Community, HuaqiangShenzhen, ...

How to cancel order for wrong item?

I need to find the order number for an item I mistakenly tried to buy a couple days ago. Realized it was wrong item right before paying. Seller will cancel it but needs the order number which I can't find and Ebay hasn't replied. Appreciate help. Tha...

No 6 digit code

I have paid for a vehicle and the seller has made me aware that a 6 digit code will have to be provided at the time of collection. This doesn't seem to be anywhere on the order details and I am just querying whether there is anything else I need to d...

Coupon code not received

I received an offer for a £50 off coupon if I sell an item for £10+. I sold an item for £12 more than a week ago and it was delivered but I still haven't received my coupon code?

Confused by last bid value lower than current item price... Help...!!!

Members, Can anyone explain why the last bid was £49:64 and the current price is £52:34...??? https://www.ebay.co.uk/itm/126995593188?_trksid=p2471758.m4703 TIA Best David.

Seller cancelled order after I paid for item; falsely claimed at my request

Hello, I recently made an offer on a collection of Turok comics (order 10-12848-79997). The seller accepted my offer and I paid for them within an hour. An hour after the money had already left my account, I received a message from the seller. He cla...

Faulty item

Hi I bought a lenove laptop and the keyboard stops working and I have to keep reseting laptop to get it to work I contacted the seller in regards to this fault I have asked the seller to do a part refund to help towards getting a new keyboard for the...

How do i get the email and telephone number for a seller i have bought an item from

How do i get the email and telephone number for a seller i have bought an item from or get in touch with customer servucw as the options to contact aren't one i need ?

Japanese pull saws

How do I purchase a japanese pull saw when they insist on a credit card which I don't use.

Buying from UK

Hi Guys looks like when I want to search for some tools it’s shows me just item from Chiana and US . Even I use the filter to don’t show me from there . It’s shows me nothing from uk . how I can fix that ?

20 YEARS BUYING AND SELLING WITH 100% AND GET 2 UNPAID STRIKES

Hi,Long pathetic story I won one item and messaged seller as I really wanted another item and I explained i wouldn’t pay for the first one until I had won the 2nd one and then I could receive an invoice for both with combined postage. While waiting t...

Buyer didn’t receive item

Hi all, I sent an item next day delivery and 23 days on we together were getting nowhere with Evri. I refunded the buyer and complained to Evri. Evri have come back and said they lost the parcel but because I went through eBay for the delivery they c...

Full frontal required

Only an idiot would pay £200+ for a guitar when they don't know the maker. I recently called out an obviously counterfeit Gibson. It had no pictures of the whole guitar from the front. Looked quite nice, but was an obvious fake. I asked for details a...

Invoices not available on purchased goods

Maybe I'm looking in the wrong places, but I can't find a way to produce a list of my ebay purchases over a period of say a year. This is obviously so that I can keep a record of my expenditure for my own accounts.They seem to have a system of record...

Disappeared Purchase... possible scam

I bought something for £12 on Friday. I did find it strange that I didn't get an automatic email. I've checked today and the item is not in my purchase list but my bank has taken the £12 to Ebay... eBay O*06-12831-38 06-12831-38 would have been the s...

Accepting an offer

A Seller made a offer on item they are selling to me & I refused, but tried to make counter offer via contacting through eBay. This was because, where you have to click the tab review offer it didn't allow me to put in my counter offer. The seller ha...

Faulty/dangerous to use

I purchased some telescopic garden shears end of last year and they seemed ok. However, properly used them for the first time last weekend and the shears are faulty; they don’t lock in position when in telescopic mode and when also when not. It is da...

Seller not sending item after payment

I have purchased an item Order:18-12791-6801818-12791-68018 the seller has refused to post the items he says eBay has not paid him so he is not going to post

Voucher codes not working

Does anybody know what the issue is with vouchers not working currently? I have had an 8% one through work perks and also a 5% one emailed to me and neither allow payments to be made whilst active. They are valid and I'm not purchasing from categorie...

USPS Fails Sellers & Buyers

Have been a regular purchaser from sellers on eBay. But shipments through USPS have been erratic, often infuriatingly slow. I buy when I have need. But when USPS drops the ball both sellers and buyers have to endure frustration. I don’t want to buy f...

UK buyer purchasing from USA seller for delivery to a USA address - is it possible?

I am trying to find out if it is possible for a UK buyer purchasing from USA seller for delivery to a USA address - is it possible?

buyer hasn't paid yet and he's asking for money off can I cancel his order

I sold a laptop and the buyer hasn't paid yet ( 2 days gone by) he's now messaged me asking for money off, I don't want to sell to him he's a pain and already messaged me 3 times what can I do please

Strange bidding experience

I bid max £86 for 235996694322 that had a starting bid of £80 and won the item. When I checked the bidding history, one other bidder bid £80.08 and says my bid of £82 being highest. whats going on?

About bidding

Hi please help me in my account, I can’t make a bidding with sellers , i don’t know what’s a problem

Does anyone know why the only way to verify your age is credit card

I'm trying to buy a hedge trimmer, the only option to verify my age is full details of a credit card...I don't have one and have no intention of getting one just to verify my age when in all honesty I have had my account for more than 18 years

Technical Issue 500008

Hi. Whenever I make a "best offer" on any item I get "Sorry we are experiencing a technical problem. (500008) Have I done something wrong? As it's been going on for a while now.

Establishing that a buyer has received an order

I'm completely new to E Bay selling. A week ago I put 4 items up for sale and they were purchased by three separate purchasers literally within minutes. I quickly packaged the items securely and printed off the four labels (two were to the same buyer...

Resolved! How do i cancel an offer that i made?

I made an offer on a bts army bomb lightstick last night but, I think it has been ignored by the seller. How do I cancel this offer?

retracted a bid and now cant bid/buy

Hello, I wanted to place an offer and the message came back, "Unfortunately, this item isn’t available for purchase in your location.{e264453-1260494x}". I tried to "buy it now" and the same message, I tried buying another item and same thing. I did ...

If a buyer purchases a used item that doesn’t work, who pays for the labour to fix it?

Hi all. In a bind here: If a buyer purchases a used item, claimed as being in good working order, then affords the labour for fitting said item only to find it does not work as described- who pays for the labour? I’ve seen some allusion to seller res...

Extremely low offers and Cancellations/Non Payment - German Buyers

Hi In the last week I have had two buy it now that I accepted with track the order within an hour and silly offers of less than 50%. It wouldn't bother me normally however all of these are from German buyers with 0 feedback. I am not going to accept ...

Bought something and isn't on my purchase history and hasn't shown up

I recently bought two things at the same time on ebay from separate sellers, one of them has shown up and is showing on my purchase history, but the other hasn't shown up and when I check my order history it isn't there. I can't even see it on my rec...

Resolved! buyer offering to negotiate a price privately during an auction

I have a buyer in my active auction asking what price I would accept if they bought it now. The listing has 240 views and 3 days left to run. The buy-it-now offer has disappeared from the listing now. another bidder has just entered a hight bid. I wa...

refunds/payments on hold

So having so many issues with Ebay mostly funds on holdI have been an eBay customer for 7 years now but my laptop went on the blink so I thought I had saved password/user name before I had to reset the laptop but obviously I did not, so was forced to...

Seller didnt dispatch item but its past 30 days i reported it and now ebay wont step in and help

Ordered a valuable box of pokemon cards at the start of Jan which was a preorder for their release in early Feb (value was £1,000). Delivery never arrived but i didnt report it within the 30 days as i thought maybe it was taking a while to be posted ...

How do you report mass false advertising to ebay so they can investigate

There are tons of Nicotine patches being advertised and sold that do not contain any Nicotine. ebay used to have a 'report item' function on the item page but seem to 'have removed this easy way of reporting'. How can you report this issue and is the...

Best Offer Error

I keep getting an error message on all listing's when I try to give a best offer. It seems to be because of the buyer protection that's added....previously the BP didn't come up and my offer went through...

Seems seller blocked Me..??

I had a seller that I brought large amounts of supplements for my family for years. Now when I go to buy there's a screen that says they are not accepting bids or offers from me (see pic attached). I'm unable to add their products to my basket and al...

Resolved! buy it now payment prior to inspection and collection

I am buying a used bike advertised with a buy it now price and only collection as an option. Ideally I would want to check out the bike prior to committing to purchase but the buy it now/make an offer option appears to preclude this. How should I pro...

buying bladed items

Am trying to purchase a set of carving chisels but have to provide proof of age. eBay asked for credit card details which I provided but weren't accepted. Their chat line is useless as doesn't cover this problem. Anyone else had the same difficulty? ...

Resolved! Recall

I got the msg about carbondioxide dectpr thay there is recall product is no longer safe to use.What do i do with this info?Contacted seller kinda didnt replay streight

Razor Blades

Hi,I want to buy some razor blades for hubby on ebay, which I have done many times, but now I'm having to verify my age, and I'm stuck, this is what happened when I filled in their form with my information, A debit card can't be used to verify your a...

Resolved! 388026163181

Not can buy teling need confirmation to my ange

Contact seller not giving me any option

Helloim trying to buy car parts from various listing who have cars there breaking and I have to contact them to find out if they have the part I want but when I click the contact seller there’s no further option to send them a message apart from the ...

Verify your age

how ???????Verify your age

PayPal payment on hold

I purchased an item on eBay and paid by my PayPal account but the transaction in PayPal has not been completed and the following message is displayed: This is a temporary authorisation to make sure your funding source will cover the payment. Your fun...

Best offer error

i keep getting this when I send in a best offer, can anyone help?

cannot be delivered to your location

recently, in the past few weeks, when attempting to purchase anything gun related, even things like a case, at checkout it says this item cannot be delivered to your location. this is even if the seller is based in the UK as I am and the product is m...

UK resident buying in the USA eBay

I am a UK resident with a UK-based eBay account - I have a son living in the USA and I have registered his address as an optional delivery address in my account - I'd like to buy items for him which are for sale on the USA version of eBay , so that t...

Seller offer

Why when seller makes reduced offer and I review offer ,when I go to pay it shows original price.

Resolved! Paying more than what I bid (dollars)

This morning I won myself a little something I wanted. As you will see from the screenshots, I won it at $16 dollars, but whenever I go to pay it is asking me for $19.20. I'm just wondering why this might be happening. I probably wouldn't have bought...

Purchases in error

I have stupidly accepted an offer on a pair of Oakleys from a seller in the US (Buy it Now) as I thought I was responding to an offer from him on exactly the same sort of glasses, that I'm selling. It was obviously a mistake as I sent him a higher of...

Resolved! Display price different from bid price

I am looking at an item displayed at £135.92 but the last bid is £130. Why the difference? It may help that i have looked at items on ebay.es (Spain) but have confirmed set my delivery address back to the UK and I am on ebay.uk though while viewing f...

Funds for buying ebay items

Hello Is there a direct way to redirect your funds as a seller (from items that you sold) to use them for purchase ebay items from other sellers?Thanks

Resolved! Phone contact details to seller after paying for an auction item.

Won an auction, paid via PayPal, including buyer protection fee which I didn’t need, sent a message to the seller asking for collection address and tried sending my phone number so that if there is an issue on the day of collection I can at least let...

No cash option when offering a price for something with best offer

Wanted to send an offer to a seller for something fairly expensive, well to me anyway, put the figures in and then had to agree to PayPal instant payment which I didn’t want to do. I wanted to do a cash on collection as did the seller.Starting to get...

Counterfeit item even though authenticity guaranteed

I recently purchased a Louis Vuitton bag on eBay, which was authenticated through eBay’s authentication service. However, after receiving it, I compared it to the same bag directly from Louis Vuitton and noticed several discrepancies that make me bel...

Bagpipes purchased as a present - unplayable

Hello,I bought my son bagpipes for a christmas present. We couldn't get them set up. Waited until his band practice was back on, his teacher took them away and tried to get them going. Eventually, he gets them to a professional after searching for th...

Being offered a refund

I recently bought a lovely bed cover, and specifically asked the seller whether there was any damage, stains etc .I was assured there wasn`t. Sadly there was, but I wanted to keep it. Before submitting my feedback I contacted the seller and explained...

Klarna purchase option not available at checkout

I went to make a purchase, the seller had the items listed with an option to buy using Klarna, on selecting the item it then said the Klarna option would be available at checkout, when I went to checkout it didn't give the Klarna option and said "you...

Buyer protection

I paid for an item through the platform and the seller refunded me and asked for cash on collection to avoid eBay fees. Will I still be protected if the item is faulty?

Resolved! How do I mark an item has received please?

Seller sent item without tracking. They have asked me to mark it as received as I have received it and I am happy with it. I had already left feedback but eBay has not released funds as it still shows as dispatched. Please can someone tell me how I c...

Voucher won’t work

EBay are offering the SPRING10 voucher, tried it on multiple sellers from jeans to bicycle chains and it says it can’t be applied. Made sure the sellers accept PayPal. Any ideas? Cheers

how do I change my review

My parcel was lost but seller has been super and arranged for the parcel to be resent. How do I change my negative review

Purchased 2 of tge same items

Hi I made an offer on an item then just decided to go ahead and but it which I did but the seller later on accepted my offer so I have 2 of the same item coming to me

Item hasn't arrived frustration

Hello, eBay is driving me nuts right now. And I try to support them but i'm about ready to delete my account and be done with it. By mistake, I closed a 'request' I had open because an item did not arrive. I paid for the item and have not received it...

Hi How do I buy through global shipping program

The seller have accepted my offer, but I can't get through and pay.and it still says that the seller don't sell to Sweden but the sellers says I should buy through global shipping what am I missing

Wrong item

I bought something the had the description as something guaranteed. When I got it, the guaranteed item was not in there. What do I do next?

Paying on collection and eBay not recognizing the fact.

I purchased a car in February and payed on collection.I wrote a note and attached it to the eBay advert stating that I had done so.eBay is still requesting me to pay for the item.I gave up on the automated assistant after twenty minutes.I have asked ...

Resolved! Don't want chinese products

Any advice about how I can find UK /EU genuinely made products? I try the UK only filter but doesn't work..Is there a way to filter only those products genuinely made in the UK/EU.. am so fed up with poor quality and poor customer service. I know tha...

Fraudulently obtained item

I recently purchased an expensive electrical item from a seller, It was listed as new sealed.. private seller no returns. I asked if they could provide proof of purchase for warranty, they confirmed they would. They shipped the item and provided a sc...

Resolved! Releasing funds

I bought an item, then the seller tells me I have to wait 14 days for the funds to be released before they can send item.... Unless I contact ebay to hurry it up. (the seller has very good reviews/ratings). Is it possible for me to do this? Am I righ...

Unable to buy

I'm unable to buy an item, the message i get is the seller is not accepting bids or offers from you, what does this mean.

Fake items

Hi all, I have reported a fake item being listed on this site and the reply I got was : We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence. ...

Vinyl sub genres

Why has the ability to select sub-genres from the vinyl music listings disappeared? For example: Metal>Black Metal, or Metal>Death Metal. Now it is just Metal only, with no further sub division - this is less than useful if one wants to search/shop/b...

Bidding error

Hi due to internet connection issues I have whilst out I setup bidding for this item and i am not sure how this has happened but the winning bid I placed on this item somehow bid against myself on my phone. If you notice the top bid amount is the sam...

tracking not showing delivered

I’ve received an item but the tracking is not showing it as delivered so the seller has not yet got their payment. How can I mark the item as received? I can’t see anything in my eBay nor have I received an email with a QR code.

New buyer protection fee and making offers

How are people dealing with making offers? A seller had 3 items that I wanted that were priced at £207.94, £38.16 and £19.34 in the listings I could see plus postage. I messaged to ask if they would do a deal for all 3 and agreed £250 but when we the...

Resolved! How long do private seller have to post?

Hi, I've realised I've bought from a new seller. I'm a bit apprehensive if it will get sent out or if they're even recently active as it was a BIN listing that last a monthHow long do private sellers get to post out before I can cancel for that reaso...

Delivery to local post office

I am on holiday and cannot receive post where I am. Can I (like you can on Amazon) use a local post office (or lockers) as my delivery address?

Cant

Hi I win a bid . N go to buy now n I won't let me puy. N I can't seem to babel to put my money into my ebay account?(((

What’s happened to Ssarch?!

Hi everyone, What’s happened to the search function? It used to be really accurate. I have about 50 saved searches for things which only flagged if something relevant became listed. Now I get literally dozens of really poor, false matches for search ...

Purchase not shown

I purchased 2 things off of eBay for £189 (1 was £10 the other £179). Both of them say “paid” on the eBay app but when I checked my online bank app it only says -£10 has been taken out? I’m confused if my order will still come as i apparently haven’t...

Locations of items

How can I set my account up to only see listings in my country . I only want to purchase from the UK and consistently getting items from US and Europe

Why is everything from America?

Every time I try to shop for anything all the results are form America which means the shipping will be extortionate when I change the filter I hardly any results. I’m only looking for second hand science fiction and fantasy books there should be boo...

Order not as described. Deceptive photos.

I've just unpacked an item that I recently purchased. The item is used but the brief description did not mention any significant damage or limits to it's functionality. Having unpacked it though, I've found several significant areas of damage that we...

Used ear plugs sent in package

Hi really odd one but opened up my package today to find 2 plastic ear plugs and one foam one in the package on top of what I had brought they had all been used. Not sure what to do about this as it was disgusting and want to report but not sure what...

Trying to Buy a Wedding Dress

eBay item number:403694245323 Seller: wandsandw-30On your ad in eBay it states that you do send items to the United States and when I tried to buy this dress it comes up and says you don't ship to California, I got my hopes up and my wedding is in 3 ...

Paying for item after a refund.

I am trying to pay for an item that I have been issued a refund on. There were issues with the tracking and a lengthy delay in delivery of the item, I queried the delay, and I have been refunded. I was convinced that the item was lost in transit. It ...

Can someone help me

Hi,have this problem,I was gonna buy an item tomorrow and eBay is showing-No longer a registered user when I tap on the message icon and when I try to visit the listing from the seller,I can't find it,does it mean I can't buy the item anymore,or eBay...

Cash on collection

I sent an offer for a mountain bike which was accepted, I collected and paid cash as the young lad did not have a PayPal account, eBay has also taken the money from my bank account?

Aukward seller

I really don't understand what went wrong i feel frustrated with them as they de listed the two inflatable 60inch turbo rings. Despite me wanting to buy they decided to sell one of the 3 available and I got accused of offering less money than the agr...

Purchasing

Hello, there is an item that I want for around £700 and the seller only has around 20 feedback. If the item isnt in the described condition as the seller as listed will ebay protect me on this? I would just like to ask before i purchase as it is rath...

when I try to make an offer ebay refuses my normal, registered payment method

Item is damaged but seller sending a replacement

Hello I have purchased a guitar which came from China. This took more the 1 month to arrive. On its arrival the guitar was badly broken due to transit. The seller has said that they would send a replacement, which I am fine with as long as they are t...

Bidding

Heart Goblets In Decorative Keepsake Box #256820115782 Bid accepted but does not appear in my list of purchases?

Seller being aukward

I confused disappointed and stressed.I was extremely interested in buying 3 jumbo inflatable rings for a pool today I offered the offer price 25.00 they accepted he asked me to adjust or offer the price so he would accept. I tried to adjust it to 8.3...

Refund refused

I’ve had a faulty item returned to me after I sent it back for a refund and the seller has closed the case and eBay won’t assist. What can I do? it’s a smart watch I returned it as it didn’t work, they claimed I didn’t include the charger in the retu...

Help me please, I’m vulnerable

Help me please I’m vulnerable

Seller cancelled order

I recently purchased an item which has now been cancelled. The item was listed at £5.92 starting bid with a Best offer option. It wasn't attracting bids so I offered £5. This was declined. It still didn't attract any bids so I bid £6 on it and won. I...

wrong parts

Hello I have bought parts off this person and they have sent me the wrong parts the person is now ignoring me what do I do

An issue with cancellation and payment

I purchased an item earlier in February. I cancelled it almost immediately. The seller says he was away and didn't see it. Ebay records that cancellation was refused. I have been charged on paypal but am not sure if the money has gone to seller - he ...

Dead plants

I bought plug plants they was dead when I got them I want a refund now

Paying cash on collection

Hi can anyone help please. I made an offer that was accepted and will be paying cash on collection. On the offer accepted page the only option is to pay now within 24 hours so time runs out. How do I get round this? Thanks

Resolved! Seller cancelled order after I collected and paid for it

As the title says I collected the item a few days ago, paid cash, but today the buyer has cancelled the order on my behalf! I've never come across this before in 20 years of using ebay.I can't find a way of letting ebay know I didn't cancel and wonde...

Buyer fees

So from a recent purchase be aware that eBay is adding vat onto it’s advertised buyer fees, despite advertising that all prices include vat.have checked with the private seller and he is not vat registered and does not know of any reason. Try asking ...

Unclear what cost will be when 3 different prices for same item show

Item https://www.ebay.co.uk/itm/146399292681 has current price shown on item description page as £50.59, on bid history page as £48.48 and when clicking "submit bid" as £51.03. How is bidder to understand exact commitment bidding? It is probably due ...

I placed a bid and was asked for my credit card details, although these are already stored.

Is this a new practice and also the seller has not received my offer and EBay tells me it has been refused. I am concerned that I have been scammed.

Mastercard gift card

I have a Mastercard gift card to a value slightly less than the item I wish to buy. Can I use the gift card and pay the balance using another card or Paypal? I suspect the answer is obvious, but I don't seem to be able to find it anywhere... Angus

Seller is lying and not sending refunds

A seller who I purchased from is not sending the refund that they promised after supplying the wrong item which was also defective. I agreed to a part refund which the seller tells me they have issued but I can see no evidence of it.

Withheld fees from Royal Mail glitch

So as well as the problems put forward by all the changes, I have two main issues at the minute which are totally stopping me from wanting to list on eBay at the minute. 1. When I receive offers, I get two different prices displayed in a short amount...

Cancelled winning bid by ebay

I've just had my winning bid cancelled by eBay because "couldn't verify buyers identity". I've never seen this before and I've been using eBay for more than 24 years. Any idea why this has happened and is there anything I can do about it?

Resolved! how do i report a 3rd party invovlment

hi do i contact ebay after a 3rd party offered double the amount (buy it now) i paid to a seller..the seller told me this...this is getting common its just the odd few who need removing from ebay any help pleas and this has no way in the fault of the...

Reassuring a seller.

Hi everyone, I've just bought an item from a private seller. I have payed via Paypal and received the item just today (Monday 17/02/25). The seller seems concerned that they haven't received any payment yet for the item. When I looked into it I saw t...

Damaged on arrival

An bottle shelf for a fridge arrived damaged. I messaged the seller immediately to see what action they wanted to take. No response.I've messaged again in case they missed it .How long should I wait for a response and what should I do if I get none?T...

Payment type query

Hi has anyone paid cash on collection only for an item?

Buying

I bid on an item from a seller in the Channel Islands at £1.99 + £5.00 postage having won the auction I was notified that payment was required, on selecting pay now it stated item price £2.39 + £6.00 postage £1.40 more than the listing stated by the ...

Seller Fraud

I'm a buyer, usually purchasing Pokémon themed products such as packs However on this occasion there is a well known business seller with about 100 sales, but I purchased 20x packs from them, however they've sold similar packs to these about 20 times...

Mk powered es17-12

Mkpowered es17-1212v-15.3ah/5hr12v-18ah/20hr This is the item I need as soon as possible please what is the price for this RegardsFernando

Please read this.

Hello, Recently I had a very bad experience with Royal Mail in the fact once again they lost an item I had ordered, I mistakenly believed that the discussion and rating I gave was about the delivery and then I found out it was about the seller. I wan...

Unfair system.

I ordered a hat on eBay, not realising that it was coming from China. When it eventually arrived, it was much darker in colour than shown in the picture and therefore didn’t match my outfit. The seller agreed to refund the cost of the item and the po...

Resolved! Urgent Message To Eve Williams, General Manager Ebay UK

Dear Madam You are in no doubt aware of the furious reaction from private sellers, buyers and many businesses regarding the new imposed charges of Buyer Protection Fee and compulsory eBay postage options. Indeed your app and software can't even handl...

eBay is NOT a fair marketplace for buyers when a buyers compliant feedback removed

I just had my worst experience with eBay. I won 2 bundles of diecast motorcycles in 2 separate auctions, seller posted these combined via Evri and I paid £7.95 postage cost. I was happy to do this as both auctions were won at a cost far below what th...

Item bought, seller problematic

I won an auction at a very low price and paid immediately, then tried to arrange pick up. The seller sent me her number and asked me to call her, which I did. She told me she had intended to put a minimum bid on the auction, but she had not done so. ...

New app update

No it still doesn't work.My phone is at the highest ios15.8.3, it's old yes but I don't have the money to purchase a newer phone.My iPad is at the highest ios16.7.10, it's old yes but I don't have the money to purchase a newer iPad.The eBay app was w...

Cheer5 Discount Code - Confusion on expiry date

Can anyone please confirm when the Cheer5 discount code will actually expire? There are two different dates. On the item page it states 19th February (today) but in the terms and conditions it's 31st March 2025. Can only attach one file, but if you c...

Buyer Protection

I have just spent over £100 on 20 different items from the same seller. I have just paid £18.75 buyer protection fees for this privelage. If I had bought one item for £100 the buyer protection fee would have been £4.75. Why is eBay charging such a re...

Item not been sent out

Can anyone help me i order something over 2 weeks ago meant to arrive within 3 days and still hasn't been sent. Message seller last week no answer. So 3 days ago I cancelled order as needed it before last Friday. Now seller has cancelled my request f...

can sellers sell to someone else after accepting my offer

I made a offer on a item. The offer was accepted. But before I could pay for it the item I got a screen that said the item was that the item was gone. Can a seller sell to someone else after accepting my offer? Tha doesnt seem right to me.

make bid

I want to buy sometheing and send adress to the same country, I can not bid. they do not allow me thanks I am 100% trustworthy buyer nboranbicycle

Resolved! Mulberry serial number querying

Bought Mulberry Freya seems very small serial number 1030265 is this genuine do you think thanks for any advice

Blocking

I need eBay to unblock me bidding because there a problem with bidding last time due my funds was late to release and my bank card has problem.And will not happening again .

Getting paid for my items

Hi I know eBay change the way sellers like myself get paid. So to counter this - Every item I sell I follow up with a message to the buyer asking them to leave me feedback once they receive the item and are happy with it. Therefore confirming they’ve...

Item not received - Refund

I bought a battery for my camera which arrived safely. However, after many attempts it wouldn't hold charge. I contacted the seller who told me not to bother sending it back as he was going to send another. The replacement has still not arrived. Ther...

Buyer protection fee

Won’t be selling anymore items after the ones listed have been sold. The Buyer Protection Fee is BS and EBay are holding funds for items that have been delivered and feedback left by buyers. Shame, but here we are.

Verify my age

I am trying to buy some cutlery and have been asked to verify my age by giving the details of my credit card which i have done, but it keeps telling I can’t use a debit card which I haven’t.Why wont it accept my credit card ?

Payment declined after offer accepted

HiI put in an offer and pre authorised payment. The seller accepted but the card transaction declined. How do I pay for the item as it's not in checkout and it's now stuck as payment pending. Thanks

Ebay holding onto payments and refunds tracking not working.

Ebay's new payment system is ridiculous, had to return item to seller as damaged and not as described. Was issued return 2nd class postage via Post Office, sent Thursday, tracked on ebay and Post Office website. Gone both today to see if there was an...

How do I alter feedback?

How do I alter feedback that I have left a Seller please?

Buyer Protection Fee - worst move in eBay's history. How to complain?

Like many I'm absolutely gobsmacked at eBay introducing this 'Buyer Protection Fee'. eBay will claim the benefits to buyers - the delay in payments to sellers, the "24 hour customer service" etc. I think if you polled the majority of buyers and asked...

Buying from no history seller

Hi. After a few set backs buying second hand pc item I decided to buy one advertised as new. After clicking buy, I noticed it was a new seller with no history. All seems to going well but I'm terrified I'm gonna recieve an empty box. What do I do if ...

Navigating to created lists

I have created a named list and inserted various items in there - How do I navigate to that list from the home page??

My best offer function is not working when I go to put in an offer. Help please 🙏

Any help would be greatly appreciated.even just how to get in touch with someone from eBay

Seller ignoring me after product breaks in warranty period

I purchased an Apple Watch (refurbished) with a one year guarantee. The watch has broken after 4 months, I have contacted the seller who was initially responsive but is now ignoring me. I can’t contact eBay regarding it because it is over 30 days so ...

First bidder.

I'm the first bidder. The price, strangely was 488.52 I then noticed when I logged in later that the price was now 491....but it shows I'm the only bidder, on closer look it says the starting price wad 475....?how can the price go up like that... It ...

Stupidity

Excuse my frustration but what is wrong with EBay and these changes they are making. Really good way to loose sellers and buyers

What the hell is happening to ebay ? Are they determined to kill the site ?

I've been with ebay for a long time. With my current handle and a couple of previous ones. And over the years I've seen a gradual slide in the quality and availability of customer support as well as the overall traffic from a sellers pov. Sure, thing...

Return

Hi, i return item but still waiting my refund

Seller blocked me

A seller has blocked me from bidding on a item for some reason I have contacted them but silence

UK only purchases

Hello, how can I restrict my purchases and searches to UK only as I don’t want to buy from around the world? Can this be made as the default option?thanks

Cencellation

Hi all . Anyone have any advice on this problem please ? I purchased an item , then realised that it was collection only ( totally my fault ) and was a round trip of 500 miles plus , so once I realised that I requested cancellation . Ebay said I woul...

Untested, unplayed media sold as "good condition"...

An ebay business seller, has a listing for a box set of cds, there are five in the collection. I messaged the seller to ask if the discs had been tested, they said they do not have the facilities. and the bidder should be aware of this. The item is l...