I wanted to contact a seller before buying. Clicked on the Message box next to the seller's rating andOother Items links. Got a narrow vertical window at right of screen, entitled Message Seller; clicked in it; but it won't let me type anything. Is t...
I have recived a package BBQ cover which I havent ordered. What do i do with it. Dont recognise the seller and no return address
I wanted to buy a PS4 Pro, and the payment went through and everything, but when I messaged the seller for the place, date and time (it was a collection in person) he didnt answer, I waited 24 hours, then said are you there? He didn't answer. I waite...
Hi all. When selling a dvd I used Large Letter as the postage option (£1.55). However, when I went to the post office, they said it would be £3-odd! I couldn't understand a word he was saying, unfortunately, as to why it wasn't £1.55 - I think he sai...
i very bad condition i ready i bring today
Hii didn’t win an iPhone in an auction and the item was shown as sold. BUT the exact same item immediately relisted into a new auction.I messaged the seller and they haven’t/ won’t reply. Has anyone any idea of what may have happened or what should h...
Why do ebay close open cases of items not being received by saying it has been delivered but don't check the post code delivered to matches the post code of the buyer?Shouldn't this be an automated thing, it is 2026 after all.
A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything...
I ordered a kitchen sink top and asked the seller before buying if there was any damage. The reply was there is no damage.When the sink arrived the box had been re-sealed and was scruffy. I unpacked the sink and found 2 corners were bent.I reported t...
i tried to buy something with ebay balance, but it says this payment method is not available please try another one, then i tried to find a fix and i went into payments -> funds, and saw that it deducted the money, £105, from my account then refunded...
Ebay sent me an email about Seller Fault Unfulfilled.They ask me to answer a quiz?I only have 5 sale this year .Yes I have one cancel by me because the German buyer did not understood that he was paying to much shipping cost and i cancel so he coul b...
I recently sold a rugby shirt for £20 that was shipped by evri to Scotland. Evri stated the parcel was damaged and because of this ebay didn't deliver. I filled in and completed a claim form with evri. Next day I received an email off evri saying the...
I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...
I have just sold three posters to the same person. I have my shipping as "Simple". I have printed out one label and will send all three posters in the one tube with that one label. How do I refund her the rest of the shipping, and also mark the items...
I recently posted an item on ebay which I subsequently had an offer on. Before I could reply to the offer, another ebuyer purchased the item for the full price. Unfortunately I assumed that the buyer was the person making the offer.I dispatched the i...
A seller, registered as a business wit eBay, is refusing a refund for a faulty product as the fault developed outside the 90-day protection period. Still well within the 6-month period applying within Consumer Rights legislation.How do I report this ...
I applied a randomly appearing voucher code that removed £5 from a purchase. It said it had been applied.I was in a hurry and paid having no reason to check the amount as I had never had a problem in 21 years of buying.But the voucher was not applied...
HelloI have been selling on e bay for years, but in the last 10 days or so, I have had five buyers who have changed the p and p on Simple Delivery to minimal amounts! On the order details, it actually says 'buyer selected'. For example - massive wool...
Well so far so good ,I have no complaints about simple delivery ,Because I don't have a smart phone or printer ,most of my stuff goes via Evri and fair do's to them deliveries have been very quick and no issues royal mail are a few days slower but st...
I returned an item that didn’t work, I used the eBay return and qr code, I received my £8.88 refund, today I received the item back again, with a Royal Mail sticker saying addressee not present at address, what do I do now, the seller was a terrible ...
Hello,I have recently sold and item which needs to be sent for authentication. The value is outside that offered by "Post Office" and independent company's like "Secursus" do not insure items going for eBay authentication. Does anyone have a solution...
I recently purchased an beauty and health product which I discovered is fake. I have returned the product for a full refund. Does eBay have a policy about fake and counterfit products? The seller is continuing to sell this item, and I know 100% it's ...
What is uk customer support number
I have listed an item and under duration it says good til cancelled but i want to set an end date, i have contacted e bay who have been as much use as a soggy tissue, can anybody explain to me please how to do this, in a non tech way.
HiIt's been a while since I've sold a collection only item and I seem to remember it had changed to where the buyer has to give the seller a code ... just looked it up on help but still a bit confused ... this is what it says .. Open the eBay app, go...
I'm sure I accepted a counter offer but now I cannot see a postage option. Nor can I try again to accept the offer. Should I contact the potential buyer and ask them to try again? Thank you
hi there I cant switch Fee currency from USD to GBP. never happened to me before
I sold a watch to a buyer in Bangladesh, he said post it to a UK address. Item was delivered to UK address, Royal Mail delivery with photo.The buyer then filed with eBay,'Your buyer filed a payment dispute for an order placed on . This means that the...
I’m looking for some advice on an item i purchased from Germany with international shipping to the UK. The item was posted with DHL with a tracking number the last tracking notification says delivered but no parcel came to my address on that day and ...
I tried to return an item but then had to close the return as I couldn't print the label in time.How do I open a new return? Every time try, it says return closed. I'm stuck with an item I don't want.
My screen suddenly won't let me access description details nor let me place orders!
I had booked Royal Mail to pick up a package this morning. Postie told me he hasn't any details of this on his hand held machine and he didn't get any labels from his boss. What do I do next?
Hi community,I recently bought an item which in the end did not fit. It arrived After 9 to 10 days, which was btw poorly package. On the sellers description it never had any size descriptions , but I asked if a M was available, He claimed there was. ...
Can't get onto messages or selling page? Comes up with network error. Why?
I am a dissatisfied customer
I used one of these labels for the first time today. My return address printed on the label is incorrect how do I change it??? My personal eBay membership details are up to date.
Updated my listing a good hour a go but still not showing on search results page, e.gSave up to 15% with Multi-buy
hi I have had a buyer who didn't recieve their parcel and I did simple delivery. I have contacted the courier which is every and they said the damage is beyond repair and will dispose the parcel as I don't think its true because I put it in a firm bo...
i have not received my order tracking id H0014A0177667217 by hermes
Can anyone comment on the watch authenticity service. I’m certainly not questioning it, but I’m considering buying an expensive watch and wonder how thorough the inspection is. Would the actual movement of the watch be checked? Do the Authenticators ...
Hi is anybody having trouble at checkout my saying we ran into a problem try again
ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...
My other half has made an ebay purchase and checked out as a guest using the email address I have linked to my ebay a/c. The item hasn't arrived and the seller is saying we need to contact them via the ebay platform but a) his order doesn't appear on...
Hello, I'm just wondering how unwise would I be to buy an item off a buyer who says he's been active for 10 years but only has two reviews. And if it ended badly would I get my money back and if so what sort of time range.thanks in advance.
all was going well I started my new EBAY UK based account, I successfully listed items and on the third day i got 6 orders and after that ebay asked for a verfication to prove identity and I provided his licence no and after that there was no reply a...
What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...
Absolutely dread full eBay now22 yrs member perfect feedbacksell item battery and charger nothing wrong with it works 100%anyway buyer receives it next day Quote I don’t like it?wants deduction in cost or full refund?nothing wrong with item works gre...
I get to see all the rules but not the item listing that needs changing. Most confused
I ordered an oil splash screen protector on April 23rd and received it damaged. I then opened a dispute. I corresponded with the seller for over two weeks. He convinced me to close the dispute, promising to immediately send me a whole, undamaged scre...
I bought a set of chairs and have paid by card for the purchase, the details show that the items have been paid for.The seller is saying that he is getting a message saying that he is unable to send address details until the item is paid for.We seem ...
I have paid eBay 19.99 for trousers. nothing delivered since payment made and no record in purchase history. All the advice from the AI chat advisor needs an order number so is no help. is it possible to contact eBay any other way>
Dear allI want to sell a used double oven. Box size approx 90 x 70x70cm weight approx 53kg.I'm a private seller this is a one-off.When I draft the listing and get to the delivery section I obviously select the Oversize - more than 20kg option. That b...
Hi there, does anybody know if it's possible to edit tracking details? I had to despatch a listing with DHL due to the size and weight of the 3 parcels that made up one listing, despite eBay forcing me to list with a single parcel on Simple Delivery ...
Why is nobody at Ebay to ring up for the past 5 days
I purchased an item in February this year. It was found to be faulty and was returned a week later. I requested a refund within the 30-day period which the buyer has not given to date. I have had limited correspondence with the seller and been unable...
Hi there my sale exceed by mistake above 1707£ but I don't have any ni number what should I do
Ebay has closed my listing, Grundig Yacht Boy 500 World Receiver SSB, RDS (YB 500), boxed | eBay UK saying it violates "our Offering to Buy or Sell Outside of eBay Policy" - it doesn't! who do I ask to review with a human brain and reopen the listing...
"Dear eBay Support Team,I hope you are doing well. I am writing to formally request a review of the current restriction on my account (Rakhshinda Bakht). As shown in my account dashboard, my payouts are currently on hold.I am committed to following a...
Hello. Any one had to use an external link on ebay to share images with ebay customer service support?
as per above , when i sell ebay says i have 132 pounds , but cant change the icon to say use it ? how can i resolve this please ? best regards
How do I turn off the 2 factor authentication? If I can't turn it off rhen I am going to stop using ebay. It's a damn inconvenience, having to get the landline cordless phone from another room when I do not have whole house coverage & the call drops ...
Hi allSo back in October bought a laptop, it developed fault, seller agreed send back and will issue refund. Seller acknowledged receipt of laptop and would issue refund However they stated because item over 90 days they could not issue refund via eB...
I bought a deep fat fryer about 4 months ago and now I have had a warning letter about an issue with it that may cause a fire. I have stopped using it but the seller is not answering my complaints. What do I do? Do I use it again or should I by anoth...
Is it worth registering as a shop seller to help me get more views and buyers and if it doesnt work out for me can i cancel and revert to just uploading and selling without a shop account
Iv refunded a buyer and he refused to send item back
Hi, eBay item number:277912417628 sold and was shipped using Ebay simple delivery and EVRI.The tracking number is H05QTA0227343097 and it was dropped at courier drop off on May 3rd.Yesterday it was delivered back to me with no reason why, and not ins...
Hello all, inexperienced in this area so just searching for a bit of reassurance please. I have a parcel that is 12cm deep, 19cm wide and 90cm long. According to Evri - Add together the 2 shortest sides and multiply it by 2. Add the length. If the to...
I have listed an item but eBay keep messaging to say I have violated the policy but I can’t see what I’ve done wrong , how do I resolve this
Hi. I won an item but the seller contacted me about a fault with the item. We agreed to cancel the order. I cancelled, the buyer accepted and cancelled.Ebay sent me a notification that the sale was cancelled. However the item is in my trolley and eba...
I have created an email 3 day listing advert yesterday to sell my watch (item 267666599689) This is an Oris Williams Chronograph watch and even though the advert is live if you search to find the watch on eBay it isn't listed, which is resulting in n...
hi is there a contact number please xx
I have made an offer for an item twice. I have had no response from the seller
We have a lot of listing on Ebay we ended items that were obvious in the knives policy Now it pick up random thing which we are not sure if this comes under the policy. Quite a few it pick up were nothing in the knives policy but because it picked it...
Hi there, I incorrectly chose a postage label for a package i was sending to a customer, and then voided that postage label and chose the corect postage label to send with the package I thought what i did would cancel to payment of the original posta...
I bought a Gemini Midi card and die cut out machine for my wife as a Christmas present (eBay item number:276767050434 which the system doesn't recognise) but she has not use it until a few days ago so it is totally unused.When she tried it for the fi...
been a member for 20 years never known the site so hard to use ,customer support impossible to contact ? anyone any ideas as support not available ?
I recently bought an item from Ebay (an electrical tool-so needs to be genuine for safety), which was listed as being shipped from the UK. I then received a tracking message stating that the item was being shipped from China, so alarm bells have star...
I recently sold an item, simple delivery guessed what it would weigh and I didn’t correct it, the weight and dimensions will exceed the delivery service selected, so I need to change it, I’m aware that I might have to pay for my mistake and I’m ok wi...
I would like to raise a concern regarding my selling promotion eligibility. It has now been over one year since I started using my account, and my first order was received in May 2025. More than 90 days have already passed, yet I am still not receivi...
Dear Ladies and Gentlemen, I want to share a very distressing episode.I bought and paid for this bag on Ebay via Visa on November 3, 2025. I paid 781 CHF for the bag.Since the tracking claimed that the bag had arrived at customs, I wrote posts until ...
Dear eBay, please u can see how broken and damaged and because need to return. I pay 330 euros st first and second time 126 GBP for transportation. How can such a lie be possible? They send me such a damaged item. And how much I spent on it. Please r...
I am trying to list a cutlery set but cant list it because there are dinner knifes in it? I am in my 80s so not hot on technology and cant understand Thanks
Hi I recently bought an item advertised with free postage. It wasn't delivered but the Post Office left a card saying that unpaid postage was due. My wife had to travel to town and then pay extra to get the ordered item. I advised ebay but they (AI b...
I bought solid gold ring after 4 weeks colour change is 100% fake and is 1 day to late for return request at eBay. What I can do ? Please help this man will cheat more people!
My Listing is suppressed i submit the relevant Documents but eBay did not activate my listing
Hello, Not had a problem with payments until now, sold 2 items today & the amounts are not in my Ebay balance as normal.They say pending on both transactions which is odd can I send the items now or must I wait till funds cleared.The Label is availab...
I made an order with someone for two items (exactly the same items) but one of them arrived broken so i requested a return. Seller message me and offered a 50% refund instead which i agreed to, however when they sent the partial refund offer it did n...
Hi all,Can someone please advise if I can take any further action to remove falsified NEGATIVE FEEDBACK left by a buyer? The buyer will not remove it, and neither will ebay. I sold a perfume on 1/5/26, which was delivered on time.Buyer unfairly left ...
I have had 3 sales within an hour (after not selling any for months). All are from accounts created today with no reviews etc. All going to the same area. Is this a possible scam?
I accidentally ordered an item so that I have tried to contact the seller but I have not received any response I will kindly requests you to help me with the cancellation please thank you best regards
Hi I sold a large cd processor printing machine to a buyer this is really heavy, fragile and I selected collect in person. I've tried a couple of times to arrange collection but didn't have a response. Now they've finally messaged back staying they w...
I would like to get earnings reports for each financial year from April 2019. The system only allows the past 2 years. Any ideas? Thank you
I have just recently bought some items from a private seller, in the uk and so am I . I didn’t realise until I checked my order that I have been charged £1.18 vat. I have been buying on eBay for years and this has never happened before. The help cent...
Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!
I have not received my order. I have requested a refund they are ghosting.
ebay have updated my seller overview page. Previously it would say what items were being watched so I would then send the watchers an offer.Anyone know where ebay had moved this to or is it simply they dont display it anymore?
Why is it that Ebay, default to a more expensive postage every time, a single card defaults to Large letter £2.72 rather than £0.91 small letter.Or a large letter defaults to small parcel. I f you are buying a single card for £1.00, almost everyone i...
Want to sell a Celestron telescopes top of the range for sale for £2,500
I have £14 available balance. When I try to buy something it's saying the funds aren't available directly under where it says it is available. Any ideas why? Tia
I have what looks like a buyer, no contact with her till email received asking for my bank info . How do I know this is legitimate Looks lie she only joined eBay today
How do I change from collection once buyer has paid to a postage option please?
I sold an item in Feb but after 3 failed attempts to deliver to the buyers house the item was returned to me(I didn't know until it turned up on my doorstep). Mid april the buyer contacted me to say did not receive item and i informed they had tried ...
Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could re...
I posted an item using Evri simple delivery. Evri ripped parcel and item fell out but the delivered an empty bag (so looks delivered). The buyer requested a refund but said it was missing parts so it requesting I refund. I can’t cancel request as a s...
Can I get my voucher back if I had to return the item as it was faulty?
Please Please if anyone knows how to rid yourselves of this cringe please let me know, I've found the notifications and turned them off but i'm hoping beyond hope the home page will return to normal somehow.
I got an email for a coffee machine I just ordered today from Ninja-kitchen. I bought the item for £315 but after few hours I got an email from seller with an offer for £255.99. It says I have 3 days to accept this offer.why the seller has sen me thi...
I purchased 6 plug plants from a seller,what arrived was any thing but.3 of the trays were empty ,the other 3 had broken tiny stalks no bigger that 2cm & inside the packaging was a flimsy loose pice of polythene & lots of dry compost .I immediatly me...
Hello, I would like to report a seller and request a review of a closed return case. I purchased two chairs as a guest purchase, The chairs arrived in the incorrect colour and were therefore not as described. I returned the items and received only a ...
Is anyone getting this error message today? I cant list at all, I have loads to upload. I’ve cleared my cache, re-downloaded the app, updated the app, tried online on google & edge. I need to list urgently as I’m losing money, thanks
There is a new system on eBay to print the tax invoice but the total amount is wrong.Nowhere on the invoices is the total i paid showing. The Net Amount is incorrect and so is the Total amount.An invoice for the client doesn't need to show the buyer ...
I purchased 2 items from a seller that used one post label. How do I manage to get a refund.
Hi I recently relisted a car that hadn't sold but did it twice by accident (I did it, then later my husband did it) We have been charged twice by Ebay (£14.99). Does anyone know whether we can have a refund for one of the listings? It was a genuine e...
I already reported that I didn't receive the item, there's no proof of delivery, I notified the seller but it seems he doesn't want to resolve it or was expecting this and asked me to contact eBay, so I'm here and would like to know what will be done...
I bought a Lego Mclaren P1 technic set just over a year ago and have just got around to building it only to find that the bricks are fake and do not bare the Lego Logo. The seller is unwilling to admit that it is fake and because I bought this over a...
Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...
I’ve tried putting a video to help sell an item Unfortunately I posted one that was three minutes which doesn’t work because it’s over the 1 minute time slot ,I can’t delete it even though it won’t play and now I can’t add another one , has anyone a ...
I sold an item and the buyer paid straight away. I have not sold anything on eBay for quite a few years and on trying to print the label I was having issues then on preparing to pack the item for despatch realised that the description was wrong. I in...
I have received a message stating that eBay has cancelled a bid on an item because there is an issue with the buyers account.However, I received this message after that same buyer had completed the purchase using "buy it now" and paid for the item. I...
I bought an item which was late being delivered. So much so that I received a full refund as part of my buyers guarantee, only for the item to eventually arrive. The seller is now insisting that I send him the money or return the item, despite ebay c...
On the 25/03/2026 I paid £96.07 for Mercedes Vito Differential through eBay but up till now, I have not received it . Is there any help I can get my money back because I don’t know what he did that made eBay not to cover my purchases while I made the...
e-bays qr code would not scan at post office, had to pay for postage
How can a seller get away with not even sending the item I have purchased, I bought 2kg Cloverleaf blanket answer Koi fish pond, on my purchase history I noticed it had not changed from awaiting dispatch to dispatched so I messaged the seller on the ...
For two days now I have been trying to list an item on this site. It just keeps coming back with an error about the listing tool not working. Can this issue go on for two days? I have tried to contact eBay, but all you get is a Bot that cannot unders...
HelloI have an auction live that is using the Global Shipping Program. For some reason it's not including the USA as an option. I only noticed this when a possible buyer sent a message asking if I shipped there. I've set the country of manufacture, a...
Keep getting emails from eBay every time I use my account,saying a new device is using your account, from this Location . St lppolyts hertfordshire ,United Kingdom, have changed my password but still get emails from eBay.
Hello everyone, I just had a very interesting experience with a seller on this app. I bought two iPads from this seller, which were listed with the description "Minor Fault". However, when I received both of them, I discovered that they had more issu...
I bought an Air Conditioning unit. The item is faulty. I contacted the seller who replied very rudely and closed down the return claim. Ebay are saying I cannot appeal. Does anyone have any advice on how to proceed.
Waiting for payment on items sold is to long
Why can't I see my order in purchases
Hello, I've recently sold an item on ebay which gave posting or collection options but the buyer has decided to collect in person. How do I update the sale in ebay to not charge the buyer for postage and also produces a code for confirming collection...
I haven't got a credit card to verify my age is there any other way to verify my age just i need to order a lawn mower blade
Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...
i need to talk to human from customer service-robot can not help me..how to contact them please?
Hi I can’t get through to custermer services as my issue isn’t listing in the help boxes. 2 parcels supposedly were delivered to my address using tracked 48 but they were delivered to another address . There is a photo when I go to the post office we...
I have used Simple Delivery a lot for sending small value item weighing 50gm. Previously when I went to buy a label I could select weight and enter "under 100gm". This changed the cost from £2.72 to £1.55.But in past few days when I go to label, eBay...
Bought a pair of boots advertised as size uk10 but they were us10 ( making them size uk8 ) seller agreed a return . The Post Office has made 3 failed delivery attempts what should I do now
I had an offer but it automatically declined how do I contact bidder
Hi all, I made a purchase in Feb. It didn’t arrive. I received a Royal Mail slip in the post for insufficient postage. Contacted seller who denied this was them. I couldn’t prove it either. Paid additional fee (was legitimate form and website). Aroun...
Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...
Hi I'm in the UK trying to buy an item in the USA (which the seller has agreed to ship), but checkout fails as it seems my address isn't recognised on eBays postal address database. I've bought plenty from overseas in the past, without this issue. Tr...
Sold item recently with free postage,used Evri option but printer broke so even though I paid for label to get address,I posted via royal mail and paid myself. eBay told me to get refund as not used but not sure how thanks
I sold an item which I am delivering myself as the item is too large to post. how can I amend the sold item to show I am delivering myself as opposed to posting?
just brought a item #376249883841 sanding sheets, the sellers status say's london , so brought item then get message , Dear Customer:Thank you for placing an order in our eBay store. We will arrange for shipment as soon as possible after you read thi...
I’m having trouble trying to buy something it asks me to verify that I’m human and then the pictures do that then it goes through the same process again and again just won’t let me buy it
Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...
I’m trying to withdrawal money to my bank account, I complete the amount apply it and press withdrawal, it then spins but goes back to same point. Any suggestions or do I need to contact eBay if it’s just me having this problem? Thanks
Receiver settings and operation notifications
The buyer lives close so I offered to deliver by hand and refund the postage. I find it impossible to refund the postage only online. How can this by done.
I don't understand why my item https://www.ebay.co.uk/itm/178121489804 is being sold for a price much higher than I asked for. I asked for £240 but it's being listed by nearly £300!
Hello, can someone offer some guidance. I had a return request for an item (first time) and when I clicked the return it showed a number of return label options. I had no direct communications with the buyer. I purchased a return label (I wasnt given...
I bought an item which was delivered via Simple Delivery, but it was damaged. When I message the seller it says: "This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit...
Sold three items, eBay defaulted to using Evri, I paid and printed out three labels, my wife took them to the Evri Parcel shop where she gave them my email for parcel receipt and tracking. Two weeks later when the buyer is upset at not getting his pu...
In the last 12 months I have had 53 positive feedbacks (I have sold more but not everyone leaves feedback)I have had one negative due to the fact he had to pay duty on it ( a £20 item so not much) and now my rating has gone down to 97.9% I think this...
I sent a parcel on 30 April is it normal that it still says sent to authenticator and now it’s 9 May if it’s not normal what do I do?
Does anybody know why eBay doesn't offer gift cards in the UK, but do in the USA. I buy quite a bit from Amazon and receive gift cards for birthday and Xmas. However I also use eBay a lot and as Amazon has increased the price of Prime I have cancelle...
Hello,I’m reaching out in the hope another member maybe able to provide come clarity as to my situation.I have been a business seller for 22 years without any problems or policy violations and suddenly I find I have my account completely restricted.e...
A listing appears to be going through but after a few seconds it reverts to list this item.or save for later
I have been experiencing this issue for a couple of weeks.When making best offer (as a buyer) using my pc i get an error saying ebay has refused to connect. I have tried chrome browser, firefox and brave, all of which show the same issue.I have disab...
Hi,I am trying to list a promotional teddy bear produced by Whitbread Pubs and Bars in the 1990s. My listing is a getting flagged as violating the alcohol restrictions - again, it's a teddy bear.I guess this is a key word issue, but I have tried re-w...
Hi, I'm a private seller selling a few books which are duplicates in my collection. As they are books in a series, I understand the best way to set up a listing would be a single listing and then create variations for the different book titles. But I...
Is anyone else having problems re listing unsold items
I was a fool and paid cash for an item that was faulty and poorly described . Seller now ghosting - needless to say .
What do I need to do to start selling, I’ve certified my email and phone number and added a payment option but it still won’t list my item is there anything else I’m missing
Help needed - On clicking on 'list it for free' button at the end of creating a listing, the system flashes a red message across the top of the screen, then immediately re-displays the 'complete your listing page' I have just tried to 'list it for fr...
Hi,I've sold 4 books to same buyer, but as they were offers it generated 4 different packing labels, obviously I've sent in 1 parcel but how do I mark as dispatched and enter tracking number with having to print these labels, I can't find any drop do...
I have listed a few posts in the last week (private seller), each time selecting 'post or collect' with a minimum cost of £3.38 to post (small parcel <1kg) for the seller. On each occasion, when viewing the listing immediately after posting it, I hav...
I cant access my payouts as the bank acct for them was closed 3 ys ago. I have done everything ebay suggested but when i put new payout acc in it wants me to put in previous acct number to complete it.However i dont have that closed acct number. Any ...
This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...
I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is ...
Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...
Hello sir I am a ebay seller my account is restricted because of high selling risk please remove restriction fron my account to continue selling on ebay True regards
Hi it says my parcel has been delivered but i haven’t received it
My most profitable listing 194049465192 has been suspended by the "ai bot" for an alleged violation of the live animals policy. I have appealed and provided the following details: This listing does not offer any animals for sale. Nor do any of our ot...
Not had this happen before but just wondering if there is someone who could answer my question please? I sent a parcel to a buyer which went missing. Having used e-bay's simple delivery, they sorted it all out and refunded my buyer and I have to say ...
I have sold an item that simple delivery says is a Royal Mail Large Letter. However when I click on the postage, a drop down box allows me to change to a Small Parcel. It says at the top of the drop down box, that I will not be charged. I am not sure...
I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...
Hi. I’ve got a buyer that requested postage that is 4 days later than my deadline. I need to post it by 12, he wants to be posted later (16). Am I ok to do this ?Thanks for your help
I booked a collection from home by Royal Mail for my parcel as I always do when I sell something. Then I realised my parcel was clearly a small parcel, not the large letter specified by the Simple Delivery label. And since I also noticed Ebay have re...
I'm selling an item on an auction and the starting bid is £50. When it sells it'll go as a small parcel. I've looked at royal mail compensation and I'm concerned that I won't be compensated for the full amount if it gets lost. How can I change the po...
I purchased a set of car wiper arms in December 2025 but they have already stopped working. I have contacted the seller only to be ignored. Can I do anything about it?
There are no suitable parcel size or weight options available in Simple Delivery for my item. What should I do?
Hi guys,I’ve just sold a y2 iperesspresso coffee machine.How do I go about posting this as it’s 32kg and it won’t let me enter the weight in as it’s assuming it’s between 10-20kg thank you
hi I had a balance turn up in my account I asked the question was that money? Mine was told by one of your representatives on a chat like this that it was so I spent it and now you’ve asked for it back. I am now cancelling my eBay account
In Review offer the Post to has a different address to that shown in the Buyer Profile. As I'm a private seller what issues am I likely to encounter. Should I just ask the seller where to send the item or that they should update address and send new ...
Hello everone hope you will be fine i was working with a supplier and scammed me and recieved all the money for the orders and sending the customers cardboard in place of there order soo what can i do i refunded everone but it caused issue on my acco...
I purchased a refurbished Windows laptop a while ago and Windows has just gone inactive and I cannot reactivate.
I bought these on eBay as 10mm x 3mm received them knew they was the wrong size immediately, as i bought them to replace and old set I had which were 10x3mm. So I measured them and sure enough they were 10x1.5mm way to thin to be the same as the 3mm ...
Sliders bought in wrong size, so two hours later I contacted the seller to ask if I could stop the parcel being sent out? They replied saying just Too late, already sent out. i said sorry for inconvenience. There was no help given their side. I want ...
I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...
Hi,I am trying to list and sell my ebike on eBay, it is preventing me from doing so. I started by looking for the same model bike as mine available for sale on eBay,to get a ball park figure of current prices. My bike is UK manufactured and meets all...
A buyer paid for postage but collected instead. How do I change this to get my payout as it says I need to post the item. Worried I mylar not get my money and now dont have the item. First time seller
The size I need not showing up did before why not this
Hi there,I was wondering if anyone could help with this?Get recognised as an eBay Top-rated SellerAs a Top Rated Seller, you get a badge on your listings when you offer delivery services that support tracking on items that cost more than £20, a free ...
Item I sent was damaged in shipping, buyer correctly refunded with that reason, but I'm not sure where the insured money is returned to. The ebay balance says "This net total excludes your refunded, cancelled or unpaid orders", and that "If your item...
Bought a parasol from out-sunny.June 2025, put it away September2025.opened it back up April 2026. one of the arm snapped at the joining area between arms. It ‘s been more than3 months, they said they can’t do anything about it.I told them I have my ...
I recently purchased an item ( 306335963514) on the 27 April and paid immediately for it, the seller would not respond to any of my communications re; collection, so I purchased a similar item from a different seller (as time was pressing as it was a...
I don’t know how this was set up on my account but I open a notification thinking it is about a purchase and get some fella shouting at me about Lego products, it is quite jarring and very unwanted.
