UK eBay Community

submitting tax info

Over the last 10 years I have sold on ebay to fund my hobbies, obviously on paper it looks like I'm a trader as I don't always buy from Ebay.If I submit my tax info and sell under the limits going forward I'm sure I won't get stung with a tax bill bu...

Genuine claim?

Buyer stated item was broken (no, 'smashed into bits') in transit and claims refund. also claims to have evidence, (not apparently submitted). eBay paid refund, so all good. but I'd like to be sure the claim was genuine - how can I do that?

Private listings

I dont like private listings.If I want to look through feedback for an item the reference to the item is missing.So while the number of negs is relevant they dont refer to any item.

Combined Postage discounts for buyers

Hi there, Can you someone please advise me how to apply combined postage to my seller settings? For example, £2 for each additional item.I am a non-Business seller and use the mandatory Simple delivery system. Regards

Collection Issue

Hi so I basically bought a 151 Pokemon Booster Box from a seller but he's got it down as Collection Only?I didn't see this until I bought the actual item and paid for it, I've tried contacting Ebay regarding this but I'm getting no where. Can someone...

UK Sub-Threshold LTD Company: 20% VAT Automatically Added to All New & Existing Listings Glitch

Hello Community Team,I am writing to request urgent technical escalation regarding a persistent tax glitch on my business account.My business is a registered UK Limited Company, and all of our inventory is located and shipped entirely from within the...

%20 VAT Auto applied all my listings

Recently, I received an email from the eBay team stating that I am not operating from the UK. However, I am a UK business seller, all my inventory is located in the UK, and I ship from the UK using eBay shipping labels.Now eBay has automatically adde...

Is this the worst main photo on Ebay?

Just for fun.... it's a belt! Laptop presumably not included.

Cannot list a used bike because didn't follow the policy: Used large lithium batteries

When listing my bike, have been told: One of your listings has a policy violation. What activity didn't follow the policyUsed large lithium batteries and chargers are not allowed. It's just a normal 24 inch bike, not electric bike. No batteries or ch...

Resolved! One Word....

'Sausages'. Do carry on.:-)

New 2026 system based eBay restriction: requires you to close all returns, including remorse returns

"Take action now to avoid restrictions on your account" Anyone had one of these recently? I assumed it was the usual periodic review but it looks to be a new thing. Or a new format. My payouts are still working fine, and items still for sale. It look...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

Refund scam

Hi I’ve sold a tent online in pristine condition, the buyer has received the tent and damaged it when putting the tent up, claiming that there was dirt on the pegs (after he had used them…) eBay have chosen to charge me the cost and put my balance on...

How does combined postage work with Simple Delivery

Some bright spark in CS told me that to combine postage, all you have to do is use one simple delivery label and the buyer will be credited for unused labels after 30 days or so.I really cannot believe the stupidity of some of the answers CS give.If ...

What's this about Age Verification?

I don't sell alcohol, guns or pornography so what do I need Age Verification for? It just seems another money grab! £12-£24 per item for what?

My all listing gets Policy violation i don't know why?

Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...

Winning buyer cancelled the auction after it had ended

This has happened to me a couple of times. Can't believe it? Why is it allow to happen. Never used to be like this, when I used to list my items as an auction. It was difficult to the winning buyer to back out and you were allowed to leave negative f...

Account Suspended Without Clear Reason – Need Help

Hello everyone,My eBay account, which was around 3 months old, suddenly got suspended without any clear reason. I’m really confused because I don’t believe I violated any policies.I also tried contacting eBay chat support, but it’s not working for me...

How to mark an item as sent when the simple delivery label not used.

I sell postage stamps and my buyer purchased 3 sets at the same time in two different transactions. In the first one he requested normal second class post. He then bought another set but seems to have asked for simple delivery. I packed all 3 sets of...

Counterfeit item purchased

Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...

In my Ebay store all my items prices have mysteriously gone up at least 20% !!

I'll spare you all about the 5 times Ive contacted Ebay with no joy about this, other that to say I'd only noticed this unauthourized price increase late on the eve of the 14th of May. Right across my 500+ items the prices have 'strangely' increase e...

Ive had a listing suspended and don't understand why?

I've had a recent listing suspended, for a Brompton M3L folding bike. The reason EBAY have given for the suspension is that the listing contains LITHIUM BATTERIES. The bike is NOT electric and the listing does NOT contain any batteries. It is a stand...

My Funds balance looks wrong!

I have recently sold 2 items and should have £292 in my account but it says I have £242. How can this be right when it clearly says funds owed to me £92 for one item and £200 for a second? Is there any way I can check? Thank u

Violation of "Battery regulations"

Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...

you just cannot trust what the sellers say on their items sales page, and ebay is not interested

You can no longer trust what sellers say on their items sales page, for instance I was looking for croaking frog fidget toys for the kids, there are quite a few people selling them, but as I know from previous experience is is always best to ask the ...

UK Account Suspended After Moving from Ireland — No Reason Given

Hi everyone,I’m hoping someone here may have experienced something similar or can offer advice.I recently moved from Ireland to the UK and opened a UK eBay seller account after relocating. I already have an Irish eBay account in good standing, and bo...

Resolved! Muddled Up Postage Labels.

I inadvertently sent an item my husband sold to someone who I had sold something to - printing off various labels and sticking the wrong label on items. How do I send a label to each of them so they can both post the items to each other?

Resolve a listed item issue

I have an item eBay has asked me to resolve prior to listing but I can’t do anything with it? All the options are greyed out and I can’t delete it and start again? Any advice

Not able to generate my delivery label and QR code for sending an sold item

Hi, I cannot generate my Standard Tracked Delivery label and QR code via Royal Mail, for sending a sold item on eBay. I’m not sure if it is because I have missed the delivery date ? If so, how can I rectify this issue. Please help!

Don't understand refund amount

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...

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