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I paid for some grout pens and had confirmation but eBay site saying can not locate order

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jckl1957
Experienced Mentor

Were you logged into this account when you bought the items or did you check out as a guest?

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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fargvs
Experienced Mentor

Guest purchase perhaps ? --- are not shown in your eBay summary --- > 

Find the email  Guest order Transaction number details in the link below --- Case options within 30 days from sale are there > 

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

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