Before I begin, I've been a seller with other accounts when I could be bothered. So I know how it feels the other way round.eBay seems bereft of humanity. the few means of giving feedback tend to be absolutely trivial things like ''how does this new ...
Hi , so I bought a laptop repair service , I have send a laptop to him .I was waiting ages guy wouldn’t reply . So I started a case .. guy is replying straight away : Here is some pictures I have been to hospital . Health problems . I’ll do it asap ....
Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...
We sold a large machine to a buyer in Canada at the beginning of February and we have to pack these in two large parcels 28 kg each to send through Ebays Global Shipping. as we have to buy the parts for it from various countrys, it takes a while to m...
A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?
Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?
I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?
A seller hasn't sent me a stylus i bought 10th of May I was supposed to get at the 14th I waited 3 more days and still haven't gotten it. I contacted the seller but still haven't got a response yet.
This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...
I keep going round in circles, but can not speak to advisor
I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...
Buyer stated item was broken (no, 'smashed into bits') in transit and claims refund. also claims to have evidence, (not apparently submitted). eBay paid refund, so all good. but I'd like to be sure the claim was genuine - how can I do that?
This is only for auctions, not for buy now items.I want to know why the price shown for ended auctions from private sellers, on original listing page and also on sellers own sold items list, is higher than what was actually paid. It shows a buyer pro...
I’m looking for advice regarding a refunded order.The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the sel...
Last December I ordered a £1300 Growatt Solar battery system from a seller based in Spain. they immediately issued a tracking number but the item was not dispatched. they said they had transferred my order to their supplier in the Netherlands. After ...
Hello, I've been sold a fake (counterfeit) item, that was supposed be brand new, with original packaging. The seller admitted that this is a fake in the message communication, but he still listed it as an original. Now he wants me to return the item,...
Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....
The seller is selling fake products (Batterys that are not the spec they are sold as, and after a few months stop working). After contacting the seller all they send a whats the order number then nothing.As it took a few months to find out these are ...
i am a private seller (not a business) but have been charged buyer protection fees on what I've sold. How do I rectify this? Can't seem to find an answer in ebay's system. It tells me that I will not have been charged as a private seller so there is ...
I received an offer on a bottle of perfume, I accepted the offer, bought the shipping label , then the buyer asked me to cancel the order. There was no option to do that, in fact it states she has to cancel . She was messaging until nearly 2am this m...
I am writing to express my frustration with eBay's ongoing issues regarding item listings being removed under claims of counterfeiting. It is particularly concerning that these items were purchased from eBay itself and have supposedly passed their au...
I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...
A seller, registered as a business wit eBay, is refusing a refund for a faulty product as the fault developed outside the 90-day protection period. Still well within the 6-month period applying within Consumer Rights legislation.How do I report this ...
I recently purchased an beauty and health product which I discovered is fake. I have returned the product for a full refund. Does eBay have a policy about fake and counterfit products? The seller is continuing to sell this item, and I know 100% it's ...
I sold a watch to a buyer in Bangladesh, he said post it to a UK address. Item was delivered to UK address, Royal Mail delivery with photo.The buyer then filed with eBay,'Your buyer filed a payment dispute for an order placed on . This means that the...
Can anyone comment on the watch authenticity service. I’m certainly not questioning it, but I’m considering buying an expensive watch and wonder how thorough the inspection is. Would the actual movement of the watch be checked? Do the Authenticators ...
Hello, I'm just wondering how unwise would I be to buy an item off a buyer who says he's been active for 10 years but only has two reviews. And if it ended badly would I get my money back and if so what sort of time range.thanks in advance.
Hi wanted some advice I bought an Italian charm off a seller of a Welsh dragon after wearing the charm on the bracelet twice the head came off the dragon. I contacted the seller within the 30 days twice and had no response, I then asked if I could re...
Hello, I would like to report a seller and request a review of a closed return case. I purchased two chairs as a guest purchase, The chairs arrived in the incorrect colour and were therefore not as described. I returned the items and received only a ...
I bought a Lego Mclaren P1 technic set just over a year ago and have just got around to building it only to find that the bricks are fake and do not bare the Lego Logo. The seller is unwilling to admit that it is fake and because I bought this over a...
Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...
Hi I can’t get through to custermer services as my issue isn’t listing in the help boxes. 2 parcels supposedly were delivered to my address using tracked 48 but they were delivered to another address . There is a photo when I go to the post office we...
Bought a pair of boots advertised as size uk10 but they were us10 ( making them size uk8 ) seller agreed a return . The Post Office has made 3 failed delivery attempts what should I do now
I bought an item which was delivered via Simple Delivery, but it was damaged. When I message the seller it says: "This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit...
I was a fool and paid cash for an item that was faulty and poorly described . Seller now ghosting - needless to say .
Hi there, I placed an order by accident and upon realising requested a cancellation. I have not heard back from the seller and the product is of a considerable amount.The product has not dispatched yet. My concern is what if the seller ignores my req...
I have received a fine from fed ex for an item i returned. The label was generated by the seller. They are not responding. it also seems impossible to speak to a human about this at ebay?
These were advertised as Dark Purple Soft Touch Silicon tulips, imo they aren’t dark, more mauve & look cheap plastic quality. She’s based in the uk, so not sure what she means about expensive return. What would you reply with? as I’d have to sell on...
I bought a set of headlights over 90 days ago from a company on eBay. They seemed fine and I took my car for an MOT and about a month ago. The mechanic told me that the adjuster motor on one of the headlights doesn’t work and the headlight needs to b...
I am needing to vent a little steam following another Evri non delivery nightmare. I cannot understand why after repeated problems with this courier E-bay are still using Evri as a 'simple delivery' option.I ordered 4 items from the same buyer in a w...
Hello. I have the following problem. I ordered an electric bike from eBay, I paid for it through PayPal. The bike did not arrive, the seller is not sending it because the bank has opened a dispute. The bank claims that everything is fine and the mone...
A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...
Last year (July 2025) I purchased the above product. I obtained four bottles and could not wait to try the product out. When they arrived it did not work and suspect it's just water.I left negative feedback and the company wanted to give me 25% refun...
I purchased a silver bracelet which I have worn twice, in the month of purchase, bracelet has now broken. I have contacted the seller who eventually agreed to send me a replacement as they don’t accept returns. I raised a return request due to no con...
I made a purchase on February 12th, item number 287137999152. I've been in contact with the seller for over a week to resolve this situation, and in our conversations, he admitted that the phone was blocked by an internet provider. He didn't mention ...
Received an item, which has been clearly advertised bigger than what it is from the image shown, “large” being used to promote. Seller not interested just repeats same thing when I try to contact them. Any advice as I can’t seem to get hold of eBay i...
Order was sent acurate pics snd description showing boxes now they are saing there unhappy
I purchased a refurbished dishwasher for a holiday home in september, so it is still under guarantee. The item has a fault, which was only apparent at Easter, when the home was used. I've had a ping pong dialogue with the seller, who's insisting I re...
hi asked from help of eBay regarding a seller who does not except returns bought a watch watch arrived everything looks good on inspection of the watch I discovered a mastic one on the dials it was the wrong colour I then had the watch looked at by a...
I’m being told I need to pre pay via PayPal for a bike costing a large amount of money but I’m worried about just handing over that amount of money before I get to meet up with the seller and check it’s legit. Can’t I arrange to view the item before ...
having bought fake Oakley's on eBay years ago (thankfully i was refunded ) I'm dubious about some i see on here now. so there's a user by the name of selling old new stock its all private listings they have sixty or so previous sales one hundred perc...
I purchased a sofa with coffee table opened a case due to it being damaged without opening and missing the coffee table.seller rang my personal number and came to an agreement to fix the leg on sofa and have a coffee table delivered, coffee table was...
Ordered a Sandisk micro SD card from a private seller, turns out the card is a fake, and the seller isn't registered with Ebay anymore. PayPal have made a case, but they said they have to wait on the sellers response before I receive a refund, so obv...
Hello, I bought a preowned laptop (about £400) last week, with ebay saying it would ship within a few days which is what I needed. After 5 days, the seller had shown no sign of acknowledging the order or sending it out to me, so I made a cancellation...
Bought an item from a seller, which would not work. i sent out a negative feedback as the item was unusable. I was not going to bother posting it back to seller, as it was not worth the hassle, so it was going into the rubbish bin. I was sent a messa...
I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...
I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...
An item I bought hasn’t been posted because the seller miscalculated the cost. They have cancelled the sale but say I need to claim the refund. I can do nothing because the item is listed as in transit. How do I get refunded?
purchased two very expensive items from a seller in USA .1 . Decided to return the items as hey did not match the description .2 . I returned both items in one sealed Royal Mail parcel ( I know now I should have returned in 2 separate parcels )3 . Th...
I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...
I purchased a pair of chairs , but only received 1 of 3 of the parcels. I contacted the seller who had actually sent the other 2 parcels to another buyer . ? I asked for a refund but the seller said they would get the 2 remaining parcels returned to ...
Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...
I recently won a 'best offer ' auction which the seller accepted. The item was paid for in less than 2 hours and now the seller is asking me to cancel the order. Where do i stand?
these are appearing on ebay sometimes with descriptions claiming they are vintage or antique. they are fake items with prices from $5 to $42 please don't be scammed - read the small print.
Can’t use internet very well need to speak to a agent please
I purchased a pair of brand new jeans. They are clearly faulty - about 3-4 sizes smaller than they claim to be. The seller willnot accept a refund - does anyone know if there is any other recourse here for example the eBay money back guarantee? The p...
Having received a monetary refund via eBay because of misrepresentation. I sent the item back to seller with appropriate returns label. It has been returned to me by Royal Mail. The Royal Mail label says REFUSED, what that means I have no idea.The ca...
Hi..is there a phone number I can actually speak to someone please
I bought Tacta as a present. When they opened it to play it was outside the 30 days. However it’s a fake and as we pay for buyer protection and as they have taken the post down EBay know it’s counterfeit so why won’t they give me my money back
I recently sent out an extra large item via Parcelforce in the UK. When purchasing the postage label, for done reason I had to do this via paypal? However the payment was made to ebay still. Therefore it seems that ebay have paid Parcelforce for the ...
Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...
I bought a watch from a reputable seller in August 2025. From February 2026 it started malfunctioning so i took it to an expert to fix it. He told me it is a counterfeit watch. I have tried submitting a report on ebay but it does not let me. I paid t...
hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...
Hi all, I’m looking for advice on what to do as a buyer.I won an auction / had my bid accepted for a phone, but the seller cancelled the order without any warning or explanation. I messaged the seller politely to ask why, but they haven’t replied.Cou...
Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim E...
The driver, Renato, rings the bell and is halfway to his van before I open the door. I pickup the box (China teapot) and the rattling clearly tells me it’s shattered. Call Renato back and ask him to return to sender.She now says Evri not responding. ...
Hi I recently bid for an item but due to unforseen circumstances I had to cancel. Although I haven't paid because I'm not in the position to do so due to a bereavement. The seller refused my cancellation and it is stuck in my account and can't be rem...
Long story short, I bought 4x quantity of an item off someone. They never shipped it and had to sit through the 2 week process of waiting for it to be sorted, to only get a partial refund (Value of 1x) and now I have to chase Ebay up again so I can g...
Hi,I recently bought an item but the seller got in touch with me to say the item was sold back in December and did not know why it was listed and would refund straight away? OK no worries. The bit I'm concerned about is she contacted CS to sort out t...
I received a pair of counterfeit sunglasses which misrepresented the description (it said they were metal when they were plastic).Ebay turned down my protest AND my appeal saying in both instances that the item "was not in violation of their policies...
Hi everyone, I recently purchased a new carburetter kit for my Stihl blower off of ebay in December 2025. I chose the seller as he offered a 6 year guarantee Unfortunately once I received the item the quality of some of the items was very poor & I se...
I was a buyer of an item that arrived broken. EBay found the case in my favour and said “‘we’re issuing you a full refund.” Which was £304mBut weirdly only 149.99 came through. Now when I try to talk to the chat about it it just says “‘case found in ...
Please help, purchased an electric scooter in October for Christmas, the scooter has developed a fault. Contacted the manufacturer and warranty is void due to not being licensed to sell on eBay. The transaction no longer shows on my account so can’t ...
Buyer waits nearly 4 weeks to ask for a return. Buyer also did not understand what he was buying as evdidenced by his replies to my comments and questions. Ebay are going to charge me for the return. Do I take Ebay Commerce Ltd or the buyer to court ...
I received a message off eBay informing me that an adapter I purchased last August has safety concerns and I should stop using it. I contacted the seller, however they haven't responded. Although the item wasn't particularly expensive I feel that isn...
Is it me, or is our Ebay community being bombarded with fake items (Clothing) yet despite certainly sellers have vast amount of negative feedback, they continue to sell the fake items they have negative feedback for......and ebay do nothing.
Has anyone else had dealings with ******. Faulty battery tried to contact them but link wouldn’t work, so I left negative feedback which they didn’t like and contacted me, which was the aim ultimately, they said a new battery would be sent if I follo...
I’m looking to cancel my order as it’s collection only. I’ve started a cancellation the seller has tried 8 times to accept but nothing is working for either of us. The AI chatbot is practically useless in helping
Why do sellers have to pay the buyers protection fee? This has happened several times. On one occasion after all fees had been charged I was only going to get less than £2 from a £5 sale.
I ordered and paid for a ride on mower on 11 Mar 2026. The order was cancelled on 9 April 2026 because the seller provided no details of where or when the item could be collected. The item was also declared faulty and although the seller attempted to...
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ebay.co.uk%2Fitm%2F127661384664%3Fmkevt%3D1%26mkpid%3D0%26emsid%3De11401.m144671.l197929%26mkcid%3D7%26ch%3Dosgood%26euid%3D7850865675ee40f08052ea6f7ceaa3f3%26bu%3D43150710467%26o...
Hi there,I have registered as an eBay UK member since 2005 but I have actually lived in Thailand even though I also had lived a few years in Cardiff, Wales.My question is if I buy some items in EBay UK which are stated that shipping in UK only and se...
I ordered a pair of converse boots from a seller that were listed as size 7. I've now been told they're a size 6 but my cancellation request was denied even though the product hasn't been shipped yet. What do I do?
Bought an Apple new and boxed AirPods Pro described as 3rd Gen. They're 1st Gen. Thoughts anyone?
Dear Community,My buyer claims that I have sent them the item not as described, due to finding faults with the item when received. When I asked to inspect the item for physical damage, they provided me images of two components, that fairly looked lik...
I won 2 separate auction's from the same seller and paid the combined postage cost. I received the package today but only 1 of the items were included in the package, however both are showing delivered on eBay as it was a combined postage with the sa...
I have received heavy duty weedkiller in just a plastic bag and it is leaking. The courier warned me and I warned him what the content was as he had it on his hands.When I have purchased this before it comes in a special bottle with a measurer incorp...
Last October I bought an iPhone from someone who I believe is a verified seller in the sense that they’ve sold over 400 items and have been on eBay for over 10 years. The phone was new/unused and I registered it with Apple the day it was delivered. I...
My purchase was smashed when it arrived, how do I proceed with getting my money refunded?
I had a vehicle instrument cluster repaired 14 months ago which was not 100% reliable following the repair and i reported this to the seller.He pointed out that it would improve with use and that the repair had a lifetime warranty so if it didn't imp...
Hi, looking for some advice! I purchased a foldable baby highchair back in February. A few days ago I received a safety recall notice to inform me to stop using this product immediately as there is a concern of a serious injury and to 'destroy' this ...
I bought an item that subsequently went faulty. It’s more than 90 days since buying the item so there’s no mechanism to get the money returned? Any ideas?
I purchased an item that was never dispatched by the seller. It appears that they have done this to numerous others too.I, by my error due to finding the app a little confusing, put in for a cancellation rather than a refund. Now I am unable to get e...
A charge of £21.59 from eBay to my card,twice,seller says eBay deals with it (simple seller). Bank says contact seller.I bought one item for £21.59 which I want,but how has this happened? And how can I resolve? Just seems so unusual.Thanks for any ad...
i got a smoke alarm from a seller short story is it had no date left on it i got 2 weeks then started bleepinghow do i report this seller
I purchased a 5kg reel of MIG welding wire in June 2025, the reel has come apart and jammed my welder, I've used very little of the wire, I've contacted the company by messages on eBay, via email, no reply to either, so I rang them today and they sai...
my account was temporarily restricted from buying ,selling or bidding simply because Ebay suspected a third party involvement, how can i remove this restriction
Hi, I’m concerned about a seller. I requested cancellation on the 11th and it’s still pending with no response.The item hasn’t been shipped yet.Has anyone experienced this before, and what’s the best way to handle it?
I received the item after it was authenticated by eBay, but the colour differs from what the seller described and what I expected. I would like to confirm the official colour name of the product with the authentication team.
CANT FIND ORDER ON YOUR SITE
i returned goods I bought as they were not as described. I sent them back but I have received the package back as address unknown. The company has been taken off eBay but they say they can't refund money until package delivered but as it's a scam it ...
Last summer getting ready for Christmas early I purchased what was advertised as a brand new tablet. Item arrived boxed and factory sealed looking very much brand new. However once opened on Christmas Day far from new item was found not able to be us...
Seller cancelled my order after I’d paid because it didn’t make enough money. This was the second time he has done this. My husband placed a bid the first time the item was listed, won the auction and the seller cancelled the order. My husband sent a...
a US seller accepted an offer of $160 down from $200 and i knew postage to the UK was gonna be about $36 that’s fine but when ive gone in to the payment page the item has jumped to $192 and the shipping is still separate at $36 totalling $228 where’s...
Hello,I recently bought an electrical item. The item was delivered quickly and looked perfect when it arrived. I then foolishly left positive feedback.When I finally got round to testing the item, it was defective. The seller does not accept returns....
Instead of a phone worth £145, they sent me a charger worth £2. The parcel label said it was a charger. Now I'm afraid to buy anything on this website.
Brought a Dyson Airstrait on ebay, had to send off to be repaired a couple of months later.Turned out to be counterfeit. Ebay seller obviously won't reply. Contacted ebay who said try seller again, give it 48 hours and if no response, we will refund....
I brought a item on the 29th of march. And have still not received said item. I have asked for a refund but I still haven't received a refund. I have been scammed. And my children have had to go without during the school holidays. eBay are saying I a...
I placed a bid and won auction for Hoka shoes but I believe they are counterfeit. So I requested to cancel immediately after auction ended. How can I get my money back?
Seller selling defective tubes - lids/caps do not fit- no printer and cannot get to post office- seller clearly used to people returning items- seems par for the course - no number to call customer service- lost 9 quid. Thanks ebay yet again.
Hello everyone, I’m looking for advice on how to escalate an issue where a seller is ignoring a warranty claim, and eBay’s automated return options are no longer available. Background Item: Samsung Galaxy S21 5G Purchased: June 2025 Condition at sale...
Hi. I've purchased a product from a fake account.
I bought 2 destined rivals booster bundles and opened a few to find out they were fake after i pulled a card thats 1. not even in the set and 2. just looks unreal. i did more research and found out it was actually fake before i opened any more packs
Hi,I purchased an item for my son's birthday but the seller never posted it. I contacted them and they said to cancel it and re buy it. This sounded odd to me so i asked them to just post it, but they stopped communicating. After another couple of at...
Hi Everyone, I have bought a set of chairs this morning and now, shortly before 5 pm, the seller wrote that he needs the chairs for a family event and wants to keep them. He will sell them at a later date and wants me to cancel the sale. I don’t want...
been a seller on here for 20 years and im seriously struggling with ebay the past 12 months as a company and the customers on ebay, from continously screwing me over and bleeding me dry with fees/charges and paying me a week later with ridiculous exc...
I bought three items from a seller. They sent them in two packages and added the same tracking number to all of the orders. One item arrived within a couple of days, the other two arrived a week later. The first item to arrive was fake so I opened a ...
As stated in the subject. Can anyone provide advice on what to do next? I don't mind returning and getting a full refund, but I am also aware that this item may just appear on the market again and sold as an original.
Hi everyone,I’m looking for advice on how to get a human at eBay to review my "Item Not Received" case. I have clear evidence of a misdelivery, but the automated system has closed the case and two escalations in the seller's favor because the trackin...
a seller has listed something at above market rate, and another of the same sellers identities has the same item at 90% discount. I purchased 3 of each of the 2 discounted items, which the seller refuses to send and has kept my payment. I have asked ...
I recently bought an Andrew James halogen oven and received one made by Quest, a cheap Chinese knock-off. Unfortunately my husband has unboxed and used it. It works. However its not what I ordered and was significantly more expensive than others. Hav...
Does eBay pay tax on buyer protection fees? I suspect most of the money it collects is not paid out and kept as profit as it is certainly not refunded to buyers who accomplish an unproblematic purchase.
Bought a fashdrive (listing has been removed for violating policy) and an sd card, both listed as 2tb. Both items are erasing or corrupting all files sent to them and sellers are not responding to messages. Please help.
person, I purchased it off, as not replied to me, what do I do.
I won an auction but the seller messaged saying it went too low and wants more for it, i disagreed so they cancelled the sale saying i asked them too , this is unfair
Firstly, I have been on eBay for 22 years so know what I am doing, but I still got scammed three times in a month! I bought a phone from someone with 100% feedback but a week later had heard nothing and the seller wasn't responding, so I contacted eB...
I have bought an item on the 24 th of march and now it’s the 3 rd of march and I sent a cancellation form as the seller wasn’t communicating . However that didn’t work as it got automatically declined by eBay because the seller didn’t respond . I kee...
The seller doesn't accept returns, however the item is covered by buyer protection. My question is what if I buy the item and upon delivery conclude that I don't like the item and want to return it
Hi, I attempted to purchase an item but the transaction did not complete, and the item is not showing in my purchase history. However, I have a pending charge of £155.88 on my card linked to eBay. Please can you confirm whether this is just a tempora...
How are Evri getting away with saying they have attempted delivery which when they haven’t. I have waited in, not gone out and kept a lookout for them several times this year and each time I get a Marco just missed you. Surely this is unacceptable wh...
I put a bid in for a car.It said it didn't meet it's reserve price.Then they offered me a second chance, that way they got to remove the listing.I bought the carIt's a dudI want a refund but of course because it's a "second chance" offer the original...
Hi hope someone can help I bought a ceramic heater just over a year ago with a two year warranty. The heater has failed and the seller has confirmed under warranty but they do not have a spare to fix it so are trying to send me random parts to sell f...
I am watching a bag however it doesn’t have authenticity guaranteed. Can sellers opt out?
" I bought a "Makita 6ah 18v Power Tool Battery BL1860BX2 18V Li-lon Battery-black" in November 2025. The battery has been used once with a Makita hedge trimmer. Upon trying to charge the battery on a genuine Makita battery charger the red and green ...
I purchased an item which Ebay agreed was described incorrectly, although the photograph was accurate. I asked for a refund, but the seller has a no refund policy, then Ebay closed the dispute. So I've paid over £40 for something I didn't want. The E...
I'm a seller. I sent a package through Ebay and used Evri's service. The package didn't arrive and was lost. I had to refund the buyer, and now I'm on the hook for the goods I sent and the shipping. Evri is referring the matter to you and informing m...
Are ebay breaking the law showing incorrect reg address on the website? I have used a £10 voucher agaiunst faulty goods and ebay refuse ti giv e me anoither voucher to buy another 'high' priced item!!
I recently sold an item with simple delivery where the seller (me) paid postage. It was an oversized item and ebay seems to havr removed that option from simple delivery so when I came to arrange shipping the only option available was a medium parcel...
I am referring mainly to coins for sale - there are dozens of coins on this site classed as " rare " with ridiculous asking prices - this is in my mind is a fraudulent statement - this needs an in-house look at by ebay to remove them off the site - t...
i was coaxed into trying to cancel fraudulent eBay purchases on my debit cards / by fraudsters who posed as the credit card fraud investigation team and told me that my cards were hacked and we’re being used to but EBay purchases via my Apple Pay . T...
I purchased an Alienware 18 Area-51 Ultra 9 on eBay. The seller was supposed to send me the receipt within 14 working days after I received the item, but I haven’t heard from him since. I’ve tried contacting him via the email listed on his profile, b...
How do I ask eBay to step in? Not showing in my purchased product.
the seller is selling fake batteries and people unaware how to check them and getting batteries which looks like a genuine ones, are happy to give positive feedback and business goes on. But after checking the negative feedback of this seller there a...
Buyer wants to organise own courier. Can this be done safley?Any help please
if you buy a item i internationally and its the wrong size who's responsible for the return costs
I am returning a bulky item which is defective. The item weighs over 20 kg and exceeds the maximum size for Royal mail. Yet the label automatically provided is for a royal mail parcel up to 2kg. I contacted the seller who says a courier called DB fre...
I bought a pair if sunglasses that turned out to be fake. I opened a return and seller refused and ebay closed the case. I now have no way to appeal as ebay closed the case. I have buyer protection so i should be entitled for a refund, how do i claim...
Is there a change in Ebay's counterfeit/fake item policy? They used to support buyers who were duped by sellers of fake items and remove offending sellers from Ebay, but now they seem just to allow any seller to sell anything. Is the site just too bi...
HiCan any ebay customer service help or anyone experienced this?. I have a message saying i have changed my bank details so my sales will be suspended until an 0.01 amount is put in new account and withdrawn to confirm. I have not made any new bank r...
So I won 2 items from the same seller through auction and immediately after I'd paid they messaged me basically refusing to send them because they didn't receive as many bids as they'd hoped. I replied but quickly came to realise that their account n...
Hi everyoneThey listed one item and sent the other item. Now I sent the text sms for seller, but they don't reply to me. Why do they list one-size items and send another? How can I solve it out? I need help, please.
I have received just two items of a 12 item order yet the tracking shows that the order has been delivered. My ebay account shows that the order has been delivered. The seller has been vague about it and I now suspect that tehy ordered it themselves ...
Still waiting for my refund from either eBay or seller. £42 + £6.55 postage. Item was picked up by Royal Mail on time - March 6th and returned to sender. I can't or won't buy anything until I get my refund. I live on a small pension.
Maybe this is a warning for everyone. My Mac Pro (bought 3 years ago) cannot start anymore. The Service as well as the Apple repair service couldn't repair it unless they get the firmware password from Apple. Apple requires the original proof of purc...
I bought an item.which turned out to be the incorrect item. I tried to return it using my 14 days cancellation rights, but the seller rejected the return. On checking, I noticed they were registered as an individual seller, even though they had shop ...
Buyer claims the item I sold is smaller than shown in picture. I photographed the item (pendant) next to a 1£ coin. She even took a photograph of the received item which looks exactly like the pendant in my listing.She also complained about the posta...
Purchased item from seller and eBay have place policy violation on my order the same day as I ordered 21 march and now I cannot get my refund after contacting seller .. no answer… reported seller…no update …contacted eBay customer service who are de...
Hi I bought a tv last year now is broken it had 5 years warranty what I need to do ?
Ordered back in November of Last year, didnt arrive until end of December (was just after Christmas) only been worn about 5 times.. Has now gone Faulty.. Seller is Blanking me, will not reply to either repair, replace or refund request... where do I ...
I bought a solar olive tree that worked for a week but has stopped working. I changed the battery but still not working. How do I complain to the seller?
Hi all, I was sold 9ct Yellow Gold Bulldog Pendant by a seller on the 6 Nov 2024 for £1.110.00 So the issue is I have recently got it tested at my local jewellery store and they have provided me written evidence that it is fake that I can upload. I c...
I thought i had purchased an item a specific vehicle .no size was given but i assumed it was special to a vehicle .it turns out to be one size fits all and yet it specifically said was for my car only . To give you some idea it was a cover for a bump...
A seller offers me a great deal on a MacBook Pro but he has 0 rating should I trust it is real
The item I bought wasn't delivered even though the tracking page said it had been left in a "safe place". I reported this to the seller and to eBay. Then eBay very quickly refunded me and closed the case. The item I bought turned up this evening. I f...
Seller cancelled my order for no valid reason stating that it's only uk shipping.I shared my address of my UK courier company but the seller just ghosted me.
I ordered an item, which I received - I then received a second delivery a few days later, a duplicate of the item. I'm stocking up on things for a new baby so assumed I'd ordered 2 of the item as I have ordered A LOT in preparation.The seller contact...
Buyer is saying phone is displaying apps I never had and a name not in my phone list. How do I mange this as not even sure if same phone or damaged on transit
If im opening a case as a buyer on my account, will it affect my faster payouts when I'm selling?
Bought a new guitar from a private seller, paid straight away and noticed almost immediately that I missed something on one of the images, that made me doubt the authenticity of the instrument. I requested a refund about 1 minute later. 4 days later ...
Hi all. We purchased a Dyson V15 vacuum in Jan 2025 from a seller on here who said they were VAT registered. The vacuum came with a 2 year warranty.The vacuum has had a couple of bits dislodged and Dyson are happy to sort it, but do require a VAT rec...
Hello, after the seller confirmed the return of an item, I was not provided with a return label. The return shipment must be from Germany to Great Britain. The return ID is: 5313650887. Thank you for your help.
How to I start this? More actions/Return this item does not show when I go to the order details. I suspect this is due to how long ago I purchased the item
Hi,I bought an item I believed to be fake so I raised a case with e-bay. At the same time I requested a return and arranged the postage label. Then I got an email from e-bay saying that they have refunded me for the item already. Do I still need to r...
PURCHASED A DUSTBUSTER 02/25 REGISTERED GUARANTEE 2YEARS MACHINE FAULTY BLACK AND DECKER WONT HONOUR GUARANTEE AS SELLER IS NOT AS THEY SAY AN AUTHORISED SELLER LOTS OF ITEMS BY BLACK AND DECKER FOR SALE ON SITE POTENTIAL BUYERS NEED TO BE WARNED OF ...
My account was used to buy 2 PlayStation points codes. I told my bank and the amounts were removed but I haven’t been able to report anything to eBay because - how on earth do you do it?! The automated responses don’t help at all
i bought an item from a seller and hadnt relised it was collection only, i cancelled this sale straight away as it was a 300mile round trip for me, the seller declined this and has my money, i have asked twice for there address and they are ignoring ...
I found 2 foreign bodes in my £28 powdered drink. I did contact the seller and because of his flippant manner and the length of time he takes to respond to my messages, I've asked him for a refund. I have tried searching through ebay's help & contact...
I purchased a car recently , the car was advertised on Ebay and paid privately in full to the seller, but was told there was no logbook due to having private plates on the vehicle, but no problem get a V62 form from the Post Office and tax the car, w...
Item not size as listed
I paid £52 for an item that did not arrive, as a guest. Ebay withdrew the item because of problems with the seller. I would have thought my refund was automatic. It was not.I have reported this and ebay stated "action" would be taken.Today I received...
I received 4 items from seller 1 x double dimmer and 3 x single.My electrician said that the double ones connection was burred. So I decided to send all 4 back when I tried to return one for being faulty I called Ebay and asked if I could return all ...
I have been successful in receiving a refund from eBay as the item had damage that had been repaired, at some point, and this was not pointed out in the advert. The "return" has been closed by eBay. But I can't seem to find return details to return t...
What to do if the seller declines a return request
I purchased an item on eBay, but the seller sent the wrong item. I opened a return request and sent the item back using Royal Mail.Royal Mail attempted to deliver the return to the seller three times, but the seller was not available to receive it. N...
EBay Ai picked Womenswear. I did not describe as womens as was not sure, now return requested due to not fitting and reason given was “Not as described or as photos” ! I have non return policy option. Not sure how to proceed. Help! Photos perfectly...
I am interested in buying an item from Ukraine £250 I asked the seller about import duties.The seller wants to send as a gift, the item won't be insured then?
Why do ebay protect scammers they just close your case down they not interested time to go elsewhere eBay can jog on they no better than the scammers themselves
I bought a lawn mower from here but went to the persons address and paid them via bank transfer, so the order isn’t on my account… the lawn mower didn’t work when we got it home and we have had ronla for it fixed? However I can’t leave a review on th...
Hello,i was refunded for faulty item ,turns out it is working,i was using wrong lepro app,PLEASE HELP ME RESOLVE THIS,AS I FEEL TERRIBLE . My message to seller below....hi sorry about this i was using the wrong app my app is for my old smart led bulb...
Got scammed by seller/Evri worker who used fake GPS location data and bogus proof of delivery photo. Below is the timeline of how it happened to me:9 January - Bought expensive computer part on eBay (approx. £800). Label created using eBay simple del...
