13-03-2025 8:12 PM
I'm completely new to E Bay selling. A week ago I put 4 items up for sale and they were purchased by three separate purchasers literally within minutes. I quickly packaged the items securely and printed off the four labels (two were to the same buyer). One label was for Evri, that was safely delivered and I am in funds for it.
The other three labels were for 750 g large letter post (£2.70) speedy delivery ( recommended to the seller by E Bay)
When I took them to the post office, I was informed that they were above the recommended thickness for a large letter. The post office informed me that I couldn't make an additional payment to make it a parcel (my preferred option). Since all three items included electric plugs, opening and repackaging was also not an option.
I decided to combine the two to the one buyer in a larger parcel ( cost £6.45) and a 1 Kg parcel (£3.95) for the other. Both were sent before noon on Saturday 8 March and were delivered by 11 March.
I have tried unsuccessfully to get reimbursement for the three £2.70 labels which were inappropriate. Any help in that regard would be welcome since I still have seven days left of the fourteen to void the labels.
My main question is how can I verify to E Bay that the orders have been received in order that I can receive payment?
13-03-2025 8:17 PM
See if you can add the new tracking to the order by going to the Order Details > Postage > dropdown menu (beside track package) > Add Tracking > + Additional Tracking Number.
If not contact ebay and accountask them to do it. You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
You need to at least get it showing as dispatched. If the tracking doesn't update after that you will have to wait 14 days for the payment to be released.
13-03-2025 8:34 PM
You are using simple delivery, which means buyer pays postage, you get link to print label.
If you don't use this label,you pay for new one yourself and don't get refund.
Better to opt out.
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575
13-03-2025 9:16 PM
15-03-2025 10:56 PM
16-03-2025 7:08 AM
Using a laptop / PC and Chrome if you cannot manually change those tracking numbers to the ones used, contact eBay Customer Services, and they will do this for you.
16-03-2025 8:01 AM
Not sure if they will do this for SD labels but it's worth a try.