I am a seller and my item has arrived damaged to the buyer.

[the4stokoes]

Hi! 

Hope you are all well.

i sent a brand new item, and the buyer has received by Yodel post but it’s not damaged. 

They want to return, which is totally understandable, but the item is now broke, so I have no use for. How can I proceed? 

thanks 

[**peaseblossom**]

You should be able to refund without return via the return case the buyer has (presumably) started.

If you bought the postage through ebay you can put in a claim for compensation here:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....