I have been trying to get EBAY to remove multiple posts for FAKE / COUNTERFEIT goods.
Yet they do nothing.
Ebay's policies state they will remove any product that infringes on Intellectual Property rights.
COUNTERFEIT goods are just that.
EBAY seemingly does not care to protect consumers to stop any customer fall victim to a scammer selling fake goods.
Specifically, there are many sellers selling counterfeit JBL Flip 6 speakers on EBAY for low prices, while JBL are still selling on their own website the genuine product for 400% more than these EBAY scammers/sellers.
I was the victim of one such scammer. I bought a fake JBL Flip 6 on EBAY unknowingly. In comparison with a real one I already had, in a detailed test that took over 3 hours (finding 12 points of technical and physical difference) it was clear that what I had been sold on EBAY was a fake. In this case I reported it to EBAY (report ref ID: ). EBAY eventually removed that listing, and enforced a refund. But that took over a week. Even after the seller openly admitted to me in a message that he/she sold me "a copy". It is now clear to me that the sub 30 GBP price of this item offered for sale by ANY seller on EBAY indicates that ALL going to be counterfeit products. But price should NOT be the guide by which consumers have to determine for themselves if something is real or a fake. Customer protection SHOULD be EBAY's priority. Not one of 'let the buyer beware'.
Subsequently I began to look at the dozens of other listings of the same product from other sellers at low prices.
I asked multiple sellers if they were selling the real item. And I received many messages in reply from these sellers to say they are selling either "a copy", or "a replica", or a "high quality replica".
Each reply therefore clearly shows that these goods being sold on EBAY are fakes. But they are advertised as the real thing.
I reported to EBAY two other actual sellers - who have live listings of the same product AND sent EBAY their messages acknowledging that they are selling fakes .
Yet EBAY did nothing.
In one specific case EBAY told me that they "didn’t find the content to be in violation of our policy". This is despite the fact that in the seller's message, he/she admitted the product on sale a "copy" . The seller's EBAY advert offers the real thing, not a copy or fake.
Worse still at: the same scammer who sold me a fake JBL Flip 6 - is selling exactly the same counterfeit JBL product I bought from him on another listing.
A week ago I sent EBAY a list of other sellers I've found who are also offering the same JBL Flip 6 item at a unbelievable price - meaning they are fake goods:
EBAY SHOULD REMOVE ALL listings by any seller for this counterfeit JBL Flip 6 portable speaker. And for ALL counterfeit goods.
EBAY should act proactively and remove all these fake items from EBAY's marketplace and not rely on someone like me to do EBAY's job at protecting buyers from unscrupulous sellers.
NOT ONE of these sellers is on AMAZON selling counterfeit goods. Why then is EBAY plagued with these scam artists?
The final insult from EBAY: in their last reply to me about my report, they decided not to take any action over a fake JBL Flip 6 being offered. They said "If you believe a mistake has been made, you may have the right to have this decision reviewed under the applicable laws by a competent court or settlement body." PASS THE BUCK EBAY. Bravo. Don't do your job.
Is EBAY really interested in protecting it's customers ? The proof says they are not.
