Delivery plays an important role in shaping your buyers’ experience, and we know how important it is for you, our sellers, that expectations are set accurately and fairly. As we head into the year’s busiest period, we want to give you a clear look at how estimated delivery dates (EDD) are calculated, why they may change, and the protections in place to support you.
What buyers see
We show buyers an estimated delivery date range on your listing so they know when to expect their item. The range is dynamic and reflects real‑world conditions to set accurate expectations.
How we calculate the EDD
EDD is tailored per order based on factors you control and broader delivery signals:
- Handling time typically set by the seller (how quickly you pack and hand items to the carrier).
- The carrier and service you offer (including service speed and coverage).
- Your past delivery performance on aspects you control (e.g., dispatch speed).
- Carrier performance, item location, and the buyer’s delivery address.
- Seasonal patterns (peak trading vs. quieter periods) and operational conditions.
Please visit the site page estimated delivery dates for sellers for more information.
Why the EDD can include dates within your handling time
During peak periods, buyers may receive items later; at quieter times, sooner. To avoid a one‑size‑fits‑all estimate, we adjust EDD dynamically. This can create EDD ranges that overlap with dates inside your dispatch time, especially if you’ve set longer dispatch times to manage your workload.
Your protections against late delivery defects
If an item arrives after the end of the estimated delivery date range but tracking shows you dispatched on time you're protected from late delivery defects. We also encourage you to use the service and carrier specified in your listing so not to drive any dissatisfaction with your buyers.
If a buyer opens an Item Not Received (INR) case
You have 3 business days to resolve the issue. Respond to the case and explain that tracking shows the item is on its way to avoid a “case closed without seller resolution” defect.
What “dispatched” means
An item is fully dispatched when the carrier has collected it from you or you’ve dropped it off with the carrier and there is an Acceptance scan from the carrier to confirm they have it. Printing a label, generating a tracking number, or marking the order as dispatched does not count as dispatch on its own.
When a delivery is counted as late
We assess lateness using carrier scans and buyer feedback (even if no INR case is opened):
- If you uploaded tracking within 24 hours of dispatch: a delivery is late when the delivery scan occurs after the buyer’s EDD range (e.g., EDD 11–13 Nov; delivered 14 Nov or later) and there is no carrier scan within your handling time.
- If no tracking is available: when the buyer leaves feedback, we ask if the item arrived on time. If the buyer confirms it arrived after the EDD, it is counted as late.
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Why upload tracking (and when)
Using end‑to‑end tracking reduces “where’s my item?” contacts and INR claims, lets buyers self‑serve, and supports seller protections. Always upload tracking within 24 hours of dispatch (not after an INR case is opened).
Automatic removal of delivery‑related defects
Eligible delivery‑related defects are removed automatically within 7 days. Until removal, they’ll still appear in your seller standards dashboard. After removal, allow up to 2 days for your predicted seller level to update. You don’t need to contact eBay.
We automatically remove defects and adjust late delivery rate in cases including (but not limited to):
- The listing’s delivery estimate was shortened, and tracking shows delivery within the carrier’s longest estimate.
- The defect, feedback, or late delivery resulted directly from an eBay site issue or program error.
To reduce business impact during broader disruptions we may apply seller protections for the affected period:
- Your late delivery rate is removed for orders whose EDDs fall within the affected dates.
- Your Item Not Received count in service metrics is removed for the affected dates.
- We remove negative and neutral feedback related to late or non‑delivery during the affected period.
For a full list of circumstances where defects are automatically removed, see our Seller performance and Feedback policy.
Best practices to stay protected
- Keep handling time and carrier service details accurate in your listings.
- Dispatch on time and use the service and carrier you advertised.
- Choose tracked services and upload tracking within 24 hours of dispatch.
- Monitor eBay announcements for network disruptions (e.g., severe weather, strikes, peak backlogs like Black Friday/Cyber Monday) that may affect EDD calculations.
- If you need to update listings, see our page on revising a listing.
Final note
We continuously factor in unexpected carrier network conditions when calculating EDD (e.g., severe weather, natural disasters, strikes, and major peak backlogs) to set realistic delivery expectations and apply appropriate seller protections.
Thank you for selling on eBay.
