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Ipod pro firmware can't be upgraded

i bought a apple ipod pro 2 ,it had a older version of firmware and i was not able to update to latest firmware so i can't do certain action's ,the seller says that you can't upgrade this Ipod ,it was not mentioned in the selling description that thi...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Return not refunded

Returned item back to seller they haven't acknowledged it but i have the royal mail email confirming its delivery on 27th April 26 ebay closed the refund

Incorrect item sent by me the seller

I sent two parcels at the same time and managed to attach the wrong delivery label to each. I have generated a returns post label for them to send the item back. Now I want to send them the correct item without refunding them. How can I do this as eB...

Simple Delivery Message for custom order

I have received a custom order, but I am unable to view the buyer's specific requirements. The messages appear to be blocked or filtered by an automated eBay system, with a note stating the issue is being dealt with due to simple delivery. As this is...

Blocked sales

I have received an offer for two items I have on eBay. I have accepted the offers on eBay but you keep declining them and then telling the buyer that I have declined the offer please can you sort this out.

Posting a long thin light item

I have sold a telescopic pressure washer lance which is 190cm x 20cm x 10cm when packed and weighs 2.5kg. so it's longer than the maximum length for all the postage options I can find, how do I select the appropriate postage, or since the combined di...

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Fake Micro SD card received

Ordered a Sandisk micro SD card from a private seller, turns out the card is a fake, and the seller isn't registered with Ebay anymore. PayPal have made a case, but they said they have to wait on the sellers response before I receive a refund, so obv...

User avatar by • Contributor
  • 254 Views
  • 7 replies
  • 0 kudos

seller is saying that they will refund me if feedback changed to positive from negative.

Bought an item from a seller, which would not work. i sent out a negative feedback as the item was unusable. I was not going to bother posting it back to seller, as it was not worth the hassle, so it was going into the rubbish bin. I was sent a messa...

not recieved item and no refund

I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...

Refund for postage

ive applied for refund for postage. Still not got it after 2 weeks. Whats the hold up? also how do i remove the ebay simple delivery as its cheaper just to get a label direct.

Combining items and unused labels

A buyer won an item on auction and paid for it straight away. The courier label was Evri.Later they won a 2nd item, this was not paid straight away.The next day I contacted the buyer and told them that I could send the items in one package, on one tr...

Doorbell

I purchased a wireless WiFi video door bell in July 25. I have had so much trouble with the product. I have to keep setting it up at least 3 times a week. I even contacted the customer service but with no help. I have now contacted the seller but the...

Trouble listing

Is anyone else having trouble listing keeps buffering then saying i don’t have a postage policy and must use the website instead of the app ive tryed deleting the app and rebooting my phone but still the same

Item removed from site

Does anybody have any idea why eby has removed my ebike posting from its site stating that used batteries and chargers are not allowed for sale yet there are still hundreds of other ebikes still on there?

Unable to list an item to sell

I have not sold an item for a while, I have tried to list an item but it won't let me saying "it appears that you haven't provided the required information to confirm your identity or financial data. ....etc. I can't find what I now need to do

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Message to buyer after despatch

I used to send a message to a buyer once the label had been raised confirming when it will be sent then a message confirming it had been collected now want to change to one message on collection does the following sound OK Hi [Buyer Name], your item ...

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

The seller's lack of credibility

I mistakenly placed two orders, and then immediately cancelled one of them. Now I'm receiving a message saying I can't cancel the order. I don't know w hy. This seller is dishonest. Please investigate.

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Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

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Parcel size.

I stupidly decided to give simple delivery a go, I have always used custom. The item I listed sold, but when i go for the label, the parcel size is wrong, it says I can change the parcel dimensions, but there is not an option for the size I need. I t...

Biddin issue

The app will no longer allow me to bid/buy items, I have tried reinstalling app, clearing cache etc but has not fixed issue. I have no messages to state ebay has blocked me from bidding, no reason to. Any advice would be appreciated? Thanks.

Tecnical issue

I’m unable to access both the Selling section and my Inbox/Messages. The eBay app shows “There was a network error”, and the same issue happens when using the browser version. I’ve tried app/browser access and it appears to affect both Selling and Me...

Still no refund

I had an item delivered wrongly so requested a refund. The postage label the the seller sent me was invalid so I opened a case with eBay. The seller took so long to send a correct label despite me sending many requests that eBay closed the case even ...

Block buyers with zero feedback

I've just sold a BIN item and the buyer has paid. However, I've just noticed that they have a zero feedback score. They may just be a new eBayer. But I'm also aware of scams where they say the item hasn't arrived, is faulty etc, and so I am anticipat...

Buyer requesting refund

I sold a TCG trading card , which shows it’s been delivered with a picture to an old mailbox attached to a house, the place is in the middle of nowhere. So you’d assume the postman knows the area and is the same delivery often but , the buyer is tryi...

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  • 342 Views
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Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

Resolved! Policy violations

Over the last couple of months we have had items removed for policy violations (selling an item that could be used to impersonate a police officer, military personnel etc. etc.) - we specialise in selling badges, mainly small enamel lapel badges or c...

suspect fraud

I bought two light units from eBay light shop .Very poor packing caused one to be broken in to four pieces . Opened a return ,but supplier suggested a replacement well packed . I accepted . Supplier asked to close return as item in post with tracking...

Counterfeit perfume

I bought perfume as a gift for someone. It’s now past the 90 days and they have plucked up the courage to tell me it is fake. Seller not responding but has since received similar reviews. How do I contact a real person at EBay about counterfeit produ...

Hi

I put an item up for sale. After a few hours, someone wanted to buy it, so I accepted the offer. The buyer wanted videos and photos of the item. There were a lot of questions and problems, so I canceled the sale and withdrew the ad. eBay is still cha...

Ebay applied a coupon and didnt cover it

I advertised an item for £125.50 which included £5.50 buyer protection, so net should have been £120. The seller paid £110.42 and after buyer protection postage and vat ebay credited me £102.21 I think ebay applied a coupon without my knowlege. I did...

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Buying item

An item I bought hasn’t been posted because the seller miscalculated the cost. They have cancelled the sale but say I need to claim the refund. I can do nothing because the item is listed as in transit. How do I get refunded?

Resolved! Authenticity guarantee

Hi there, can I please check if the condition of the product is also checked during the authentication guarantee? Product is supposed to be new without tags and seller does not accept returns? What happens if I receive it not as advertised? Or will e...

User avatar by • Contributor
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scam

purchased two very expensive items from a seller in USA .1 . Decided to return the items as hey did not match the description .2 . I returned both items in one sealed Royal Mail parcel ( I know now I should have returned in 2 separate parcels )3 . Th...

Payment/card details

I owe Ebay some ridiculously small amount £1 odd and want to pay this but seem to be unable to do so without giving Ebay permission to hold my card or bank details. I do not wish to do this and if necessary will just close my account but should be ab...

GSP

The seller says that he only uses eBay's Global Shipping Program and is not sure that the package can be sent to Serbia that way. Does GSP have Serbia on the list?

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Customer support

Hi, In 2025 I bought a Pokémon multi pack of cards - order number is 07-14079-12318. The I complained to the seller due to waiting way over the initial delivery period to which they replied with the option for a refund, I didn’t see the message which...

Postage issue

I keep getting the message You must select at least one domesticpostage service, other than Collection inperson, for flat or calculated postage. I've selected one and cannot get past this message. I've uninstalled and reinstalled the app. Any ideas a...

Resolved! Collection code not showing

I have collected an order and happy with it, but I cannot find any reference to Collection code in purchase history and I don’t have an order confirmation email. Any ideas as I have paid but eBay won’t release to seller

Seller sending incorrect car parts on a regular basis over fifty complaints ebay no action pathetic

Bought car parts after supplier and eBay verified they would fit admittedly did not return within specified time but apparently the supplier has done this to over 50 other purchasers and then they prevaricates to avoid and resolve matter totally unac...

where the heck are the actual invoices from ebay to sellers for the shipping they sell?

Hi All;This is making me feel incredibly stupid, but where can i find my invoices for the postage that ebay sells me. i am a registered uk ltd, i dont have third party shipping set up, not with packlink, not with ebay delivery. i buy directly from eb...

Refunding a deactivated account

I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...

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restricted account

My account is restricted and I do not know why . All ebay informations about it were not usefull at all .Im expirienced seller I did not receive any email about and do not know ow to find if they send something either do not know how to remove the re...

Long time no sell, very long time

Can anyone direct me to a link for the best way to make your items visible? Don’t seem to be getting any views on items, have not really bothered much but have loads of small items and magazines I need to move on, when I say a long time I was using t...

Resolved! Age verification

I have just been trying to buy an hedge trimmer on ebay when I try to verify my age I only excepts credit card details I only have a debit card so what can I do to buy the item

cutlery sets

i've listed a set of dinner cutlery, they said i have to revise it and include age related postage delivery, which i've done, and still not back on, also 2 sets of teaspoons which they say are bladed items,

Data protection

In the last few years I have had a man turn up out of the blue on my doorstep after buying a collection item and ebay giving him my address.I have had a stalker who told me they knew me in real life and sent me unpleasant messages, I don't know who t...

Return and refunds

I purchased a pair of chairs , but only received 1 of 3 of the parcels. I contacted the seller who had actually sent the other 2 parcels to another buyer . ? I asked for a refund but the seller said they would get the 2 remaining parcels returned to ...

Missing order

How can I chase up an order I placed nearly a year ago ? Have contacted seller twice or even three times - no reply.I have left several reviews saying my order has not yet arrived but heard nothing back

Viewing Problems

Is anyone else getting an error message when trying to view items? I keep gettingebay co uk sent back an error.Error code: 431 Request Header Fields Too Large Whenever I try to look at an auction Thanks Mark664

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Resolved! Simple Delivery For Sellers - Item Not Delivered

I sold an item and posted it using Ebay's Simple Delivery by Royal Mail The buyer didnt receive it and it looks as if it has been delivered to a wrong address. If Ebay decides to refund the buyer do they take the money back from me and, if so, can I ...

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Resolved! Refund on Label.

Hi, I recently used InPost for the first time and sent an item free postage (so I paid). The buyer did not collect from the locker, I made him aware it was there waiting and when he was down to 24hrs. The item has come back to me. I contacted ebay an...

Ebay ethunticator

Twice i have bought designer goods which had to be ethenticated once they passed the process they were then sent out to the wrong address, meaning I lost out on the items I really wanted, got a refund but not the point! So they got sent and signed fo...

Ebay

hello people I'm new here I bought a watch on ebay and today the box arrived empty and unopened the postman was a bit suspicious he gave me a phone number where I could make a complaint I called and waited for an hour on the phone after which it hung...

Help with my chosen couriers being changed

 Hello, For a couple of sales recently, I have said only Royal Mail is the courier as it's all I have available to me where I live. The buyer clicks on second class Royal Mail, but what it defers to is Yodel (not available in my village) or DPD (also...

Resolved! Simple delivery overriding my postage policy

So I’ve set up a postage policy for an item I’m selling via “Royal Mail Special Delivery Guaranteed by 1pm” as I need coverage of up to £750 should my item get lost or damaged in transit but my policy is being overridden by simple delivery, how do I ...

Feedback.

I have received contact from eBay regarding leaving feedback for a purchase. Unfortunately, between buying an item and receiving it, the seller has ceased operating. I did try to leave feedback as soon as I received it which is my usual practice. The...

Abusive potential buyer

So I’ve had a potential buyer in my messages being very abusive and racist because he didn’t like the pricing on my item I reported him with all the evidence attached but I’ve just woken up to emails from eBay stating he’s reported me for threats and...

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Issuing a refund

Hi, hope someone can help. I sold an item recently and after the seller had paid for the item and I had dispatched it, eBay held onto the funds and didn't't release them to me. The buyer isn't happy with the item and I am being asked to issue a refun...

Resolved! Where is my Seller Hub?!

I can never find my way around this site, once I find where some advice is, ebay change the layout. I think I have a time waster buyer for my trailer, and would like to cancel their bid and go to the next highest bidder. They promised to message me t...

Ebay

Everytime I click on something I've previously looked at..or even look for something on ebay it just keeps saying Reload like there's nothing there?

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  • 1 replies
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Ebay appeal decision incorrect

I have a policy breach item removed. The item is a Canadian Air force uniform but ebay say i haven't followed police related item policy. I did the appeal but they say I haven't followed policy!Are they actually morons. How can I follow a policy that...

Customer Services

I am trying to retrieve the details of a purchase I made between 2008 - 2018 and was wandering if anyone would know how I would get this.

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Selling

Good Morning,i have an item listed that ends this morning. The item has bids so is due to sell. I am having building work on my home and cannot locate the item. l want to cancel the auction to prevent any disappointment to the buyer. ebay will only a...

Recent auction win

I recently won a 'best offer ' auction which the seller accepted. The item was paid for in less than 2 hours and now the seller is asking me to cancel the order. Where do i stand?

Orders - Postage labels - No option to download VAT invoice for RM Special delivery label

Hello to all What's wrong with RM special delivery labels bought on ebay? Why it is no option to download VAT invoice for it?When I buy other RM postage labels the option to download VAT invoice is available so why not for special delivery?Anybody ex...

Account restriction

Hi I've been on ebay since 2010 I'm 100% on my reviews the last thing I sold was about 4 months ago which I received a good review for but I've had my account restricted and can't get Intouch with ebay to ask why has anyone else had this issue

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Dishwasher

I bought a table dishwasher last year in August last week it stopped it needs a heating element .ltd still in warranty ..but the customer I got it from is not answering my Tex .what I should do

platna reklama

Witam jestem nowym sprzedawca z kilkoma przedmiotami sprzedanymi .Chcialem uruchomic platne reklamy i system nie chce mnie przepuscic dlaczego.Prosze wyjasnijcie mi to.

Best Offer query

Hi, I have made a best offer and have been told that if accepted payment will be taken automatically. I don't want auto. payment as the postage is £14.95 (for a Roof Rack) or collect in person. I want to collect to save postage. How do I do this with...

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  • 220 Views
  • 2 replies
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Marking items as despatched when you have combined postage and not used all of your simple delivery

A buyer bought 6 items, all listed with simple delivery labels, but paid for each item separately. I split items between 2 parcels so didn’t use the other 4 simple delivery labelsNow it shows as if I haven’t sent 4 of the items and it won’t let me ma...

Deliveries

Why does eBay keep using Evri as a courier they are the worst delivery company in the uk you would expect a company like eBay to ensure couriers

Multiple listings

Does eBay ever do anything about multiple listings? I have reported seller who has the same items listed multiple times and heard nothing reported about a month ago.

Advertising

HICan anyone help? I've phoned custom service and they do not have a clue. (or understand my issue)When I try to make a ad - (Promoted Listings General) on the left hand side it tells you your ad rate, # good, great, poor and so on. mine is not worki...

Used Beauty Item

HiI sold a New beauty item, the buyer has used it and doesn't like and is insisting on a return. This item I won't be able to sell again as she has used it. How do I proceed?

item not recieved

ive ordered from a seller on here who sent the package via royal mail, royal mail states that the package has been delivered but to the wrong address which they wont provide ofc due to gdpr. ive contacted the seller who seems to be a bit shady and no...

does tracking proves delivery

hi i have a buyer claim they didn't receive their delivery 2 weeks after the tracking information stated delivered collected signed for. so why is ebay doing a investigation?. im not a cynical person but it doesn't seem right . can i get the police i...

iNR

So I tried selling my camera for the first time on eBay and got a label from eBay (the simple delivery) unfortunately Royal Mail has had “we’ve got it” on my tracking history for more than 12 days now and eBay even though they have my tracking number...

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  • 15 replies
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Money disappeared from my balance

Hi, I had money in my balance from a purchase. Then, I sold something for which immediately the buyer request a cancellation which I approved as soon as I approved the cancellation of the sold item. The money that was in my balance from previous sale...

How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order

buyer bought and item of mineI printed a shipping label (Royal Mail)buyer contacted me and said he's changed his mind, please cancel order for full refund and don't sendI tried cancelling shipping label but ebay just returns a message"you cannot canc...

New AI scam on eBay.

New AI scam on eBay. You buy something like a set of tables. The seller sets up a delivery via DHL etc. It is "delivered" with a picture of some little box sitting in a spot that's not your house. Having been "delivered" you have to wait 2 weeks befo...

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  • 253 Views
  • 2 replies
  • 1 kudos

Which payment do I receive?

I've just sold a trailer and I know it's something to do with 'buyer protection' but not sure. I see two payments, one for £102.30p and one for £98.44. The buyer is picking it up tomorrow so which price will he give me? thanks.

Postage rate

Hi I have listed some football programmes for sale they weigh less than 100g and fit in an A5 envelope. Ebay have applied a £1.88 charge for delivery this seems expensive to me - is it correct.

Sending a large item

Hi,I am listing a large item for sale, but ebay under simple delivery doesn't give an option for a large item. The package will be bigger than medium, which is the largest size offered. I can't seem to get around simple delivery so I just organise it...

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  • 223 Views
  • 1 replies
  • 0 kudos

is it me or are buyers getting more difficult?

jeez!!!! And are ebay getting more tricky also?Anyone else experiencing weird new "rules" on their listings please, or bidders who then cancel once the item has ended its listing, or start asking questions once the item is ready to be dispatched? Ran...

Payment dispute

Having sold an item via auction I realised that my product description was incorrect and was indicating an additional item that was not in my sale so I contacted the buyer to ask if he wanted to offer a lower price or refund. He chose refund, but bef...

buyer protection fee

I am a private seller on ebay I listed an item at £200 and the buyer paid £200 but I only received £191.63,the buyer protection fee was £8.37, which is the exact amount less I've received. Am I being stupid? as I thought the buyer paid for that. Hope...

Web page & Mobile App sync.

I have a problem that whenever I make a purchase using the mobile app, I cannot see the transaction on my eBay web page. I can see it in the "Awaiting Feedback" page, but once feedback has been left, the transaction disappears from the web page - can...

Resolved! Promotion

List an item . For your chance to win an I phone . What’s that all about .? . That’s shown where normally my 299 listing countdown is ? . Is this a new promotion ?

How to exclude couriers

I had recently an order where the buyer selected InPost, this being the first order that I had with them. I have sent the item on time, all good however the buyer received a yellow dress instead of a tin of waterproofing paint. I have never sold this...

Resolved! Automated reply from ebay and not buyer

 Can someone please tell me what this message means, particularly where it says a buyer has "reached out about their order". This message was in response to telling the buyer that I may post the item a day late. It is still currently at time of writi...

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Don’t use Evri for the Scottish Highlands!

Learned my lesson now, I offer Evri as it’s cheaper but my goodness delivery takes aaaages! One disgruntled buyer has left some vexatious negative feedback after his parcel was delayed by a few days but never got in touch to tell me (asked for a revi...

User avatar by • Engager
  • 234 Views
  • 1 replies
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Resolved! EBay Money Back Guarantee

I purchased a pair of brand new jeans. They are clearly faulty - about 3-4 sizes smaller than they claim to be. The seller willnot accept a refund - does anyone know if there is any other recourse here for example the eBay money back guarantee? The p...

Item lost by courier

Item not delivered Good evening,I sold an item and posted using eBay simple delivery but it appears the item has been lost by the courier.What do I do now I don't want to be out of pocket,regards Victor

Buyer return

I need to return an item to the seller due to being damaged, the seller only sent me the return address and not a prepaid label, I shouldn't have to pay for this, I don't see any option to dispute this, not sure how to proceed from here!

Resolved! Received a duff battery - return for refund refused

I bought a battery for a Dyson vac. It didn't work properly. I told the seller and they said I could return it. I tried the vac again before returning (it had been on the charger for a couple of days) and it seemed to be working fine now. I decided n...

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  • 201 Views
  • 6 replies
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Selling problem

In the Inventory tab there has been a message saying "Something is wrong. Please try again". It has been there since April 22, and nothing I can do will make it go away. As a result I have not been able to upload any new listings

No views on the listing

Hi there! I’m trying to sell my 3d printer and it’s been a moth since my listing is on the ebay. I’m checking it everyday but it hasn’t got any views since the beginning. Is it something usual or I am doing something wrong. Please let me know as I ne...

Resolved! Seller sent me Aliexpress item

Hello!The AI help has been useless so I will post this here so maybe someone can tell me how to report this properly, I brought a item from a seller in the US, the item shipped from china and when checking the yodel tracking it says that it is coming...

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  • 248 Views
  • 7 replies
  • 0 kudos

A refused returned item. I had a monetary refund

Having received a monetary refund via eBay because of misrepresentation. I sent the item back to seller with appropriate returns label. It has been returned to me by Royal Mail. The Royal Mail label says REFUSED, what that means I have no idea.The ca...

Buying and customer support

OK service from a high turnover bookseller but the book(s) not only had different covers (as advertised can be) but appeared much older and different editions which in this case had tiny typefaces and tatty covers. So, disappointing. Have bought ther...

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  • 246 Views
  • 3 replies
  • 0 kudos

System wrong

This is a second time the system has automatically declined a buyer s offer on my behalf. I didn't even have time to bread their first massage with the offer before they sent a second one, wondering why I had rejected it, since the price they propose...

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  • 239 Views
  • 2 replies
  • 0 kudos

Cant find my return label!

I have arranged for a refund for something I bought, but it says it's ready to post and I can't find my postage label anywhere. I've gone through my emails, ai assistant, messages, and I can't find it anywhere. Does anyone have any idea?

Age Verification for Belt Sander

Hello, I want to buy a belt sander. All of a sudden ebay wants to verify my age that I am 18 or more regardless of my same ebay account being over 25 years old. It says need credit card, but I have debit cards. What should I do? I bought many things ...

User avatar by • Contributor
  • 203 Views
  • 1 replies
  • 0 kudos

Counterfeit Item

I bought Tacta as a present. When they opened it to play it was outside the 30 days. However it’s a fake and as we pay for buyer protection and as they have taken the post down EBay know it’s counterfeit so why won’t they give me my money back

Combining postage on Simple Delivery

I have one person bidding on two of my items. Items haven't ended yet, but I think they'll win both as nobody else is watching and not many views on either. I've got both items set up as buyer pays postage via Simple Delivery. However, it seems fair ...

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  • 219 Views
  • 1 replies
  • 0 kudos

email address to get to get feedback looked at ?

Hi all, struggling here, an item went missing in the post. Item was posted either the same day as payment or the day after via simple delivery. the buyer did not receive it and was refunded under ebay protection. the buyer then left bad feedback beca...

parcel I sent has not arrived yet, it was sent simple delivery. I have contact the Buyer.

I posted an item and the buyer has not received it yet. it was sent simple delivery and ebay sent a message saying they were working with the buyer to resolve. The buyer will have paid extra to ensure delivery but I also told the buyer royal mail had...

Possible lying buger

The item I sold worked perfectly fine,now they've bought it they're saying it's doesn't work and needs a partial refund for parts. To me, this smells fishy. Any help . I'm new to eBay.

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

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  • 812 Views
  • 22 replies
  • 0 kudos

Item not received

Ebay says my parcel has arrived. DPD says my parcel has arrived. But DPD also saying the parcel address does not match my address. Can't seem to report it because it keeps saying it has arrived. Help!

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