Buyer requesting refund

[ja251487]

I sold a TCG trading card , which shows it’s been delivered with a picture to an old mailbox attached to a house, the place is in the middle of nowhere. So you’d assume the postman knows the area and is the same delivery often but , the buyer is trying to say it’s not there and that the postman doesn’t usually leave it there?

what would be the next steps am I covered by that information I’ve screenshotted the proof but there’s no way to provide it to eBay 

[jckl1957]

If you sent it tracked, and the tracking shows delivery, Ebay should find in your favour if the buyer opens an 'item not received' case.

[tressygirl]

Pictures hold not water for eBay,  do you have tracking to show delivery ?

Or,  if it doesn't and this was a Simple Delivery transaction, if tracking doesn't show delivery,  buyer opens a case for item not received and eBay should pick up that refund, pay the buyer,  you get to keep the payout.

@ja251487 

[ja251487]

Ye so they should be able to access the delivery through there prepaid
label, and look at the pictures them self of location and delivery in the
mail box

[ja251487]

Ye I have the piece of paper from the post office, and it was a prepaid
label by eBay that says delivered… so when I got the paper and looked up
the tracking number and postcode it shows a picture of it delivered to a
post box connected to the house which is like a farm house in the middle of
nothing

[jckl1957]

Is it the card you sold for £208?

That was sold with Ebay Simple Delivery.

If you used the Simple Delivery label provided by Ebay, and the buyer has opened a case saying they don't have the card, then Ebay should deal with the case.

Did you use the Simple Delivery label?  Tracking number would begin YA.

Has the buyer opened a case saying they have not received the card or have they just messaged you?

The more details you give, the more accurate any advice can be.

[ja251487]

Ye sorry, so you basically just explained it perfectly… with how it’s been
sent out.
The card came up as delivered then the next day he has put a request in.
I still have the paper from the post office so used the Royal Mail app and
found that it had been delivered to a post box connected to the house with
a picture attached

[jckl1957]

Put aside the fact that you have pictures of a post box etc.

If you sent the item using the Simple Delivery label and the buyer opened a case through Ebay saying the item had not been delivered, then you would have an email from Ebay saying something like 'Your buyer has opened a case but we are dealing with it and you don't need to do anything.'

Have you had that message from Ebay?

[ja251487]

Yes I’ve had that message, but I didn’t know the next steps I’m new to selling… bought loads but hardly sold and not had problems before so I wanted answers from others to see if they still got paid
Sent from my iPhone

[jckl1957]

You don't need to do anything.

Ebay will deal with the case - they won't refund the buyer if tracking shows delivery to the address the buyer used at checkout and they will pass the buyer's payment to you.