Refund for postage

[yaspat0069]

ive applied for refund for postage. Still not got it after 2 weeks. Whats the hold up?

also how do i remove the ebay simple delivery as its cheaper just to get a label direct.

[61stephenuk]

Regiater correctly as a business seller and you don't have to use Simple Delivery which is mandatory for private sellers as sellers pay the fees 

[**peaseblossom**]

The refunds takes at least 30 days to come through.    The only opt-outs allowed by ebay are for some letter or large letter items under £20/100g (excluding the buyer protection fee), for items of £750 or more, and for extra large/heavy items.

The alternative is to list with free postage, factor that cost into your item price and buy your own postage outside of eBay.   You can claim a refund for the unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

The option to change the tracking has been removed but you would be able to add the new number to a "not received" case if that were necessary.    Without tracking on ebay the payment may be held for 14 days.

[yaspat0069]

Thank you for explaining: another query.
If I decide to use my own courier & not eBay recommendation how do I update the listing itself as no options to state marked as dispatched etc.
Sent from my iPhone

[jckl1957]

You won't be able to mark it as despatched or change the tracking.

You will need to open the Simple Delivery label to access the buyer's address and then apply for a refund as you have done before.