Cannot mark as despatched or add tracking number

[gordonm2215]

Hi all, a buyer bought 2 items from me together  paying 2 postage fees. I sent 1 parcel with both items using simple delivery, however the 2nd item I am unable to mark as despatched as I get a message saying ‘this item is ineligible to mark as despatched’ eBay are pestering me to post as overdue but it’s gone and has been received by customer. I am totalling lost what to do I have tried all sorts from help but still cannot mark as despatched. Please help

[tressygirl]

You cannot now add any new tracking,  or mark the second item as dispatched,    eBay suggest sending the buyer a message with those tracking details.  If a case is opened later for item not received,   you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@gordonm2215