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Resolved! Postage supplement?

Was offered Simple Delivery service but now I have packaged up the article (shoes) it exceeds the stated 2kg limit. What do I do now?

Customer service phone number.

Hello. I have the following problem. I ordered an electric bike from eBay, I paid for it through PayPal. The bike did not arrive, the seller is not sending it because the bank has opened a dispute. The bank claims that everything is fine and the mone...

Listing with variations won’t load

I’m trying to create a listing with variations and every time a click list itcomes back with errors one or more items are below £0.99 and one or more items have no title. this is not true. But when go onto to variations matrix there is a duplicate wi...

Unable to generate postage - Evri

I'm getting the "It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments." error message when trying to generate a label. Googling suggests logging out and back in, clearing ...

Resolved! Been scammed

I received an item which did not work as described. I contacted the client, they said return it and they would refund it. I did so and the next day they closed the return case. I never got a refund. So now I've no item and no refund, yet eBay says (t...

eBay live not working

Recently tried eBay live for the first time and it's quite fun. Went to go back the after a couple of days and I get an update required screen every time. No update available and uninstalled and reinstalled the app and still get the same thing. Any i...

Uying

Hi , im looking to purchase an item which has 3 days left ! It is rather large and difficult to post and is quite a distance from me , however it seems I am in that area today , the seller is ok with my offer , how can I pay and collect item today wi...

Invoice doesn't add up

I recently made this puchase (goods arrived today). The price is quite clearly displayed and waht I expected to pay (plus postage I suspect). The invoice appears to be nonsense to me - i.e. doesn't add up and consequently an invalid (probably illegal...

Item I won that needed collecting

Can anyone help eBay has released funds without my knowledge of an item i won last year I was to ill to collect now the seller no longer has my item but eBay released the funds with out a security code and now have closed the case eBay need to refund...

Lost or Late delivery item

Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...

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Unpaid offer

Buyer made an offer but payment was unable to be processed. The offer remains active and i cannot reduce the price of my item due to restrictions. How can I remove an offer that hasn't been paid?

Bank Account for Selling

I stupidly changed my bank account details today after selling an iPhone. I then changed the account back to the original one. Will the funds still land tomorrow as per usual, or will they be delayed

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Get ebay involved

I want to get ebay involved in a dispute as I have returned a faulty item that is under 12months warranty and they gave not replied to me regarding a refund. Its the 2nd one I've had to send back. There appears to be no option on the conversation to ...

Unable to access Inventory

When I select Inventory from the Listings menu I get the following message: “Something is wrong, Please try again.” So, I am unable to access Inventory Using the “automated assistant” does not provide any help. Does anybody have any ideas as to what ...

Issues with log in

I cannot login or access my eBay. When I try to log in, a message shows saying "invalid access token". I re-opened the app (on the home page), clicked my profile and the page just shows a message "server unavailable.I'm a bit perplexed, I'm wondering...

Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

Sofa warranty

Hi all, I purchased a brand new sofa in here last August. The seller said it had a one year warranty on the reclining elelctivsl component. The seller is not responding to my messages or emails, as the chair needs to be repaired as the material isn't...

Resolved! Going on Holiday

Hello! Can anyone help? I know in the past I have put in place a notice on my listings when I have gone on holiday. I have been searching for how to do that but can’t find any information. Thank you

Postage mistake

I’m a seller and I’ve run into a situation today. For two of my orders, the buyers selected and paid for Evri Postable shipping. However, by mistake, I purchased Royal Mail Tracked 48 labels through eBay and posted the items at the Post Office.The tr...

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Help

I recently sold an item and for some reason the item was put down form in person collection, I sent the item via tracked delivery and the buyer has now received the item, how do i update the status of the item as received by the buyer?

Very Disappoint as Business seller

I recently converted my private eBay account into a business account. Today, when I started listing products, I was first charged listing fees, and in addition to that, eBay will also charge commission separately on every product, which is around 12%...

Plastic Clarify for Cars

Last year (July 2025) I purchased the above product. I obtained four bottles and could not wait to try the product out. When they arrived it did not work and suspect it's just water.I left negative feedback and the company wanted to give me 25% refun...

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Faulty item

I purchased a silver bracelet which I have worn twice, in the month of purchase, bracelet has now broken. I have contacted the seller who eventually agreed to send me a replacement as they don’t accept returns. I raised a return request due to no con...

I have listed an item at £390 but when you click on the listing it comes up at almost £100 more why

please help as to why I have liked an item at £389.99 and yet click on the listing it comes up at almost £100 more , I have tried to contact eBay and automated response is useless and no option to speak to someone .....extremley frustrating

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Duty paid on valuable items sent out of the UK.

Yesterday I took an item to the post office to be sent to France ‘international tracked and signed’ including additional compensation up to £250. I was expecting as previously and stated in The Royal Mail current pricing brochure to pay £13, a figure...

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returns & refund request

I have sold a brand new unused item and the buyer has stated that they've used it approx 12 times in a 2 week period but is now claiming it is faulty and wants to return for a refund. Anyone got any

Counterfeit product returns

I received counterfeit product from seller. I ordered Dior face palette. I have attached photo. I done swatches and as you can see from the picture sparkles only sit in top. I've got full refund now and after that seller asking to return product. Wha...

Resolved! Faulty Item over 90 Days

Anyone know how to get through to eBay customer services? The seller isn’t taking messages, the AI is going around in circles and I have a £300 wine cooler that’s lasted 10 months. I’ve spent hours going around in circles.

how are we supposed to inform ebay of technical problems with the software if there is no help?

For the last 2 days I've been getting the error message ‘Something is wrong, Please try again’ when I try and enter the ‘inventory’ within ‘listings’ within ‘seller hub’and there is now no way of contacting Ebay to report faults or ask for help.

Free pick up

I wanted to buy DVDs from a seller only 10 minutes from my home.I didn't want to pay delivery as the seller said it was free to pick up.I went to pay , there was 3 options1st normal post2nd faster more expensive post.3rd pick up for free.I was only a...

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Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

open request

i orderd a wooden bench for 153 but it hasent arived i canceled by mistaken on request for moneyback garenteed when can i open up a new request ion this item that hasent come or hav i lost my 153 or can i open up new request on the item as canceld by...

Selling with reserve price

Hiim trying to sell via auction/ buy now but with a reserve fee.its not letting me!either it says minimum reserve must be £50 or it says it needs to be £40 or less each one I try it suggests the other! Help please!

Resolved! Scam Buyer iphone

I sold an iphone 11 online and the buyer stated that the handset had a cracked screen when they received it. I accepted a return, but when the handset arrived, it was a different iphone 11, same spec, but different imei and serial numbers. I have ope...

Purchase not showing in purchase history.

I bought a book from World books and returned it for a refund. They’ve received it but haven’t issued a refund. The issue is when I go into my purchase history the books isn’t being shown so I’m at stale mate! Has anyone else had this problem?

adding cost for extra packing

how do I add additional postage fees to a listing that requires extra packing materials to protect it as there are glass elements to it that will require substantial card and bubble wrap to post?

Resolved! Nintendo switch game arrived with smashed case

Hey, looking for advice, i have sold a game for Nintendo switch, it was wrapped in bubble wrap and put in cardboard envelope or a bag. It was smashed when it arrived. Got damaged in transit. Buyer did not request a refund but i want to fixed that for...

Evri Postage Label not available (again)

I've had to make a refund for the second time because when it came to printing off the 'Evri Next Day Tracked' postage label, it's suddenly not on the option list, with the only options being 'InPost' or scan a 'QR code'... there's no other way of co...

Battery issue

I purchased a battery last year, as it had a good reputation. This has been used last year while camping with a solar system perfectly fine. I have gone to check it out having put it in the garage over the winter and it no longer working. I have trie...

Resolved! Faster Payments

I am wondering why I haven't qualified for Faster Payments, I have made over 40 Sales and cleared the £150s so Im not sure whats stopping me. Some help would be much appreciated.

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Payouts on hold

I received a message saying that my payouts are in hold because my bank details need updating. ( Even though nothing has changed from my side). I have tried many many times for FOUR days. I've even deleted my bank account details and added them again...

What are ebay doing with postage?

So now an oversized item can't be over 61 cm ? When will ebay stop making these ridiculous and unnecessary changes .. is the guy in charge got schizophrenia or severe ocd? Its just 1 stupid idea after another.... not long ago you could send pretty mu...

Low Visibility Issue With Sneaker Listing

Hello, could you please explain how it is possible that in one of the most popular sneaker categories my listing has received only 1 view in 1.5 weeks? It seems unusually low and makes me wonder if there could be an issue with the visibility of the l...

Buyer reported

Hi a buyer received my goods but is saying that they received something elsethey Even have a picture of the box of the new item I sold and the instructions I sent with it - but they have put an old product with it and requested a return. i reported t...

BID Retraction

Good morning, i recently listed an item with a reserve, i had a few decent bids then 2 people really over bid to see what the reserve was i think, they both then retracted their bids and the item reverted to the last legit bid placed, i feel this had...

Remove ebay live *bleep* from the app

Hi, Is there anyway of removing / hiding the aggressive push of ebay live from the app? ebay seriously *bleep*ing me off here, I don't care about any of that. I contacted support but they didn't understand that I wanted it gone from the home screen a...

Help for eBay removing an item I am selling

EBay said an item I am selling goes against their policy. I read the policy, it did not go against the policy, but I updated the wording in the listing to make it explicitly clear. EBay’s resolution thing said I could re-list the item as long as I up...

Case closed

Hi..an item i recently purchased did not fit my motorbike..So i requested a returnThe seller refused, then the case was closed and im unable to appeal..I know now i should have said item is not as described then seller would have to refund...Is there...

My cell phone IMEI is blocked.

I made a purchase on February 12th, item number 287137999152. I've been in contact with the seller for over a week to resolve this situation, and in our conversations, he admitted that the phone was blocked by an internet provider. He didn't mention ...

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

Item not as described

Received an item, which has been clearly advertised bigger than what it is from the image shown, “large” being used to promote. Seller not interested just repeats same thing when I try to contact them. Any advice as I can’t seem to get hold of eBay i...

eBay technical issue

Hi everyone, I hope you’re all doing well. I’m posting to get an update regarding my seller account, which is currently restricted. I recently upgraded my account from personal to business, and all the required tasks on my side have been completed. H...

Cant see purchase

i cant see a purchase i made when i log into my ebay account. However i have an email that shows me my tracking of the item ect and was getting worried. can i not see my item when i log into my ebay account, as i purchased it when i was not signed in...

Resolved! Help for an item purchased but not yet posted (even though there`s a tracking number). Refund wanted

I made a purchase of two pairs of Shimano cycling cleats. but the seller has since stated they do not have both the pairs as stated. Offered a refund or take as they are. I would like a refund. However, the seller already has a tracking number but ha...

Resolved! eBay closed request before it was resolved

Hi, eBay closed my request before it was resolved. Does anyone have experience of how to address this? My purchase was damaged in the post in March and did not arrive. The seller has documentation of this from Evri. The seller has a good rating and p...

Collection Only?

I want to sell a 8' x 4' Model Railway which will have to be Collection Only as it's too big to "Post". You used to be able to include this but now there only seem to be "How to post" options. Any suggestions?

Scammed and cant get money back

I bought legoland tickets. For 6 £163. They arrived but when I produced at park were invalid I had to buy again at a cost of £210.00. Buyer blocked me ebay closed the case and bank wants proof of scam. Legoland kept tickets to investigate. I saved fo...

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Cannot add tracking for a return

Hi I’m really struggling with 4 returns from the same seller. They sent me a returns label to send all the 4 orders back at the same time and for some reason I can’t add the tracking number to state that I have returned the item. I have a receipt fro...

Refunds after 30 days

I bought an item 3 months ago which arrived faulty I contacted the seller for a replacement which after sending pictures they agreed to send a replacement… I waited a month it never arrived so I contacted them again and again was promised a replaceme...

Refund on a book

I ordered a book back in December which has only just been released in April so the 90 day period has elapsed. The seller now has no items in their ebay store with no recent activity, does not respond to messages on ebay, facebook or their email acco...

refund mistake

Hi all. Two months ago i sold a vinyl record for £50 but the buyer was not happy as i t was not a first pressing, i thought it was but he says it has a different matrix number so he asked for a refund. So like an eejit i automatically pressed 'refund...

Account - Payments - Customer Service

Firstly got my account permanently suspended out of blue!All orders sent, all receipts recorded - 99.6% rating on 300+ orders. Got asked evidence on postage - all provided with no faults, then just account suspended without no explaining. Customer se...

Balance

My eBay balance does not reflect how much I sold the items for - nobody at eBay to speak with about this, just useless AI

Fake items

I purchased an item last August and have now found out it is fake. Have I any standing with ebay to help me out as the buyer has stopped reponding to messages. And I am finding it impossible to get past the AI assistant. Any help appreciated

Making Offers not working

I have seen that a number of Ebayers have been unable to make offers. Is this an issue across Ebay in general? Maybe Ebay could make a statement about this!! I'm fed up with this situation.

Motorbike sale

i put a motorbike up for sale £1800. Ebay notified me it was sold. I presume for the asking price. The listing disappeared off the site. I was asked if I wanted to cancel the order. I pressed "yes" thinking this meant I was happy to proceed with the ...

Ebay AI protocols make it virtually impossible to send my address and contact details to a member

Ebay AI protocols make it virtually impossible to send my address and contact details to a member.Whilst I understand that Ebay wants to stop 'off-book' trades, my potential buyer understandably wants to inspect my higher price item before committing...

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Simple Delivery not simple

Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...

I've sent the wrong item to the buyer

I posted the wrong item to a buyer yesterday, I realised this morning as their item is still here and the other item is showing that I haven't generated a label. I have messaged the buyer and told them, apologising and asking them not to open it and ...

Restriction on account

Restricted for a month now no one is getting back to me even though they say upto 72 hours all stuff they requested sent to them and can’t take my money out but they are still allowing me to sell which surely can’t be right it’s my moneyanyone else h...

Sales worse than ever

I've been on eBay a few years now & ridden the highs & lows but what's going on now? My listings are all promoted usually at around 12% but they still aren't getting viewed.....I have spasmodic orders but these are usually off repeat buyers who are a...

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Overcharge.

Blu ray. Advertised as £5.99 buy it now. Added to basket, bought a few more from other sellers then found out I was charged £35.99 and the price on the original listing was increased as well. See attached cpnversation about 'live pricing'. What xan I...

My listing isn't being viewed

I listed an item 2 days ago and it hasn't received any views, favourite clicks or any activity at all. The title is fine, description good and photos are as they shoukd. I just don't get it

Heavy

Good morning I have a heavy item but is under 20kg but has a simple delivery postage on it can I still send or do i need to cancel my the order to put a custom postage on the sale thanks

Sell items

Hi, is 1 time i sell something bayer received ithem. He open chase now i cant receive my money or ithem what i need to do costumer service said he contact me till … date but not

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Support

hi asked from help of eBay regarding a seller who does not except returns bought a watch watch arrived everything looks good on inspection of the watch I discovered a mastic one on the dials it was the wrong colour I then had the watch looked at by a...

Worried about sending pre payment

I’m being told I need to pre pay via PayPal for a bike costing a large amount of money but I’m worried about just handing over that amount of money before I get to meet up with the seller and check it’s legit. Can’t I arrange to view the item before ...

Scam email delivery inquiries

I took screenshot of email that's a scam I just bought a product than I received this email with a link it's got my address it must be a seller I bought something another item I think it a seller or reseller I messaged today

account restricted

Hello. my account is being restricted.i can't make offers or even accept offers from sellers. am really distressed.i need help otherwise, it's affecting my mental health.every time i try, i get a message saying there was an issue processing your requ...

Oakley shades

having bought fake Oakley's on eBay years ago (thankfully i was refunded ) I'm dubious about some i see on here now. so there's a user by the name of selling old new stock its all private listings they have sixty or so previous sales one hundred perc...

Refund

I purchased a sofa with coffee table opened a case due to it being damaged without opening and missing the coffee table.seller rang my personal number and came to an agreement to fix the leg on sofa and have a coffee table delivered, coffee table was...

VIDEO

Last week I could upload videos for my listings but this weekend it just wont do it. Why?

Ebike

Hi.i bought a bike in november ,had 250 km with it,broke down,has 1 yr waranty,but seller won't help.what should i do?

eBay has removed a listing

I listed a dulwich jewelry box on my page for sale and eBay have taken it down saying that I am trying to sell it outside of eBay or I have an email or phone number on the listing. I am not trying to sell outside of eBay, no where on the listing does...

Return issue

Bought a machine from a seller , untested and used apparently in working order. When it arrived it was not in working order ,I opened a case eBay stepped in and it's now been returned via royal mail 48 tracking provided. The seller now opened a case ...

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Purchases

Just purchased an item; it has tracking that shows it has been delivered to the wrong address. The seller says"Sorry, they cannot help" it is easier to land on Mars than connect to an ebay agent. What are my options, as far as the sale goes, this has...

Organising free postage

When I create a sale i often want to offer free postage. I select that “Buyer pays” for postage and then says that the buyer pays rates starting at (typically £3.38). However on the sale page it says Free Delivery under the starting bid amount. How c...

Listing of similar items.

I listed a silver bon bon dish and I had a decent offer and it sold very quickly. Once the buyer had paid I listed its "twin" and the message came up that it cannot be seen by anyone until the first item had a bid on. The first one, of course, had lo...

Feedback

Can anyone tell me why I can no longer see my feedback as a seller?eBay AI help is of no help!Thanks

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  • 171 Views
  • 1 replies
  • 0 kudos

Unable to send items longer than 61cm

Hi, I’ve listed an item which is clearly described as 85cm long. Despite this, EBay is only offering Simple Delivery which only covers items up to 61cm in length.As far as I can see, there is no way to opt out of this, or choose a different delivery ...

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  • 253 Views
  • 2 replies
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Payment on hold

I was recently asked to update my payment details on eBay, which I did. My item then sold but wasn’t showing as payment received only pending. Obviously I have not sent the item until it reaches my account. I have been in communication with the buyer...

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  • 238 Views
  • 3 replies
  • 0 kudos

Updating bank details = policy violation

My selling account was recently restricted until I updated my bank details ( I was awaiting a new bank card). Ebay ended all my auction listings (144) because of a policy violation? My details have now been updated and and I have had messages from eb...

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  • 199 Views
  • 2 replies
  • 0 kudos

set of dinner

I'm also having terrible trouble posting dinner knives. I added age-check delivery; the only one I could get was Royal Mail tracked 48 with age verification. But the same red message comes up and continues stopping me from revising or relisting the i...

posting cutlery

I'm having terrible problems trying to post dinner knives, i added age check delivery, the only one i could get was royal mail tracked 48, but only after i registered for click and drop. then after i'd paid for it i had to tick a box saying there was...

Resolved! Cancel Simple Delivery pre paid label.

I live on the Isle of Wight. I’ve just sold a low value item and, by mistake, used EVRI via eBay’s ‘Simple Delivery’ as the courier. What I didn’t realised was there is no drop/off for the parcel on the IOW. It was only for £2.91. I’ve tried to cance...

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Getting paid

I have sold an item but the parcel was too large and so I used Royal Mail and paid the postage. I have received confirmation of delivery but the funds have not been released by ebay.

Ipod pro firmware can't be upgraded

i bought a apple ipod pro 2 ,it had a older version of firmware and i was not able to update to latest firmware so i can't do certain action's ,the seller says that you can't upgrade this Ipod ,it was not mentioned in the selling description that thi...

error message

Any one else getting this?As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...

Return not refunded

Returned item back to seller they haven't acknowledged it but i have the royal mail email confirming its delivery on 27th April 26 ebay closed the refund

Incorrect item sent by me the seller

I sent two parcels at the same time and managed to attach the wrong delivery label to each. I have generated a returns post label for them to send the item back. Now I want to send them the correct item without refunding them. How can I do this as eB...

Simple Delivery Message for custom order

I have received a custom order, but I am unable to view the buyer's specific requirements. The messages appear to be blocked or filtered by an automated eBay system, with a note stating the issue is being dealt with due to simple delivery. As this is...

Blocked sales

I have received an offer for two items I have on eBay. I have accepted the offers on eBay but you keep declining them and then telling the buyer that I have declined the offer please can you sort this out.

Posting a long thin light item

I have sold a telescopic pressure washer lance which is 190cm x 20cm x 10cm when packed and weighs 2.5kg. so it's longer than the maximum length for all the postage options I can find, how do I select the appropriate postage, or since the combined di...

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Fake Micro SD card received

Ordered a Sandisk micro SD card from a private seller, turns out the card is a fake, and the seller isn't registered with Ebay anymore. PayPal have made a case, but they said they have to wait on the sellers response before I receive a refund, so obv...

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  • 253 Views
  • 7 replies
  • 0 kudos

seller is saying that they will refund me if feedback changed to positive from negative.

Bought an item from a seller, which would not work. i sent out a negative feedback as the item was unusable. I was not going to bother posting it back to seller, as it was not worth the hassle, so it was going into the rubbish bin. I was sent a messa...

not recieved item and no refund

I recently purchased a dress, the item wasn't posted, so I opened a request to receive the dress, then another week passed so I cancelled the request thinking I could rerequest a refund, but no after a lot of research it won't let me rerequest and no...

Refund for postage

ive applied for refund for postage. Still not got it after 2 weeks. Whats the hold up? also how do i remove the ebay simple delivery as its cheaper just to get a label direct.

Combining items and unused labels

A buyer won an item on auction and paid for it straight away. The courier label was Evri.Later they won a 2nd item, this was not paid straight away.The next day I contacted the buyer and told them that I could send the items in one package, on one tr...

Doorbell

I purchased a wireless WiFi video door bell in July 25. I have had so much trouble with the product. I have to keep setting it up at least 3 times a week. I even contacted the customer service but with no help. I have now contacted the seller but the...

Trouble listing

Is anyone else having trouble listing keeps buffering then saying i don’t have a postage policy and must use the website instead of the app ive tryed deleting the app and rebooting my phone but still the same

Item removed from site

Does anybody have any idea why eby has removed my ebike posting from its site stating that used batteries and chargers are not allowed for sale yet there are still hundreds of other ebikes still on there?

Unable to list an item to sell

I have not sold an item for a while, I have tried to list an item but it won't let me saying "it appears that you haven't provided the required information to confirm your identity or financial data. ....etc. I can't find what I now need to do

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Message to buyer after despatch

I used to send a message to a buyer once the label had been raised confirming when it will be sent then a message confirming it had been collected now want to change to one message on collection does the following sound OK Hi [Buyer Name], your item ...

Global Shipping item delivered to Lichfield

Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...

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