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[fra-93477]

hi asked from help of eBay regarding a seller who does not except returns bought a watch watch arrived everything looks good on inspection of the watch I discovered a mastic one on the dials it was the wrong colour I then had the watch looked at by a person that could tell if’s genuine or counterfeit it turned out to be counterfeit I emailed the seller he replied CASE CLOSED on the 30 of April he held up replying until the 30 day money back guarantee was up well that’s what I think I first raised the issue with eBay and told them that the watch was a counterfeit they said for me to reach out to the seller I replied I have and he sent me email saying case close EBay said that there was nothing they could do about it because it was after the 30 money back guarantee was past so did EBay solve my problem no not at all the seller is selling counterfeit goods and I purchased 1 and I feel bad about the hole experience 

[jckl1957]

You are obviously aware of the Money Back Guarantee and that it only covers you for 30 days.

You had to start a return within that period and ask Ebay to step in if the seller didn't provide a label promptly.

Depending on how you paid, you may be able to start a chargeback with your payment provider and get a refund that way.

[fra-93477]

Hi there dose that mean the bank I paid with Apple Pay
Sent from my iPhone visa debit card so does that mean that I should call my bank as in fraud department and say what exactly would be helpful if I new how to word and start a complaint against the seller who doesn’t like in this country

[jckl1957]

Contact your bank and ask them what the process is to get a refund when you have bought a counterfeit item online.

[fra-93477]

That’s very good advice and thank you for sharing it with me I will definitely call my bank and ask them that question much appreciated thanks
Sent from my iPhone

[red_magpie]

should call my bank as in fraud department

You should definitely call your bank as apple pay doesn't provide much buyer protection.

You don't need to ask for the fraud department, just explain that you have bought a watch that you believe to be counterfeit. What you want is for them to issue a chargeback which will reverse the payment and pay you back.

They may ask you to provide written evidence that it is a counterfeit. An authorised distributor for the make concerned should be able to provide this, although they may make a charge for doing so.