Posted w/ royal mail, can't update to dispatched since disnt use included service

[moronaroca]

Hi everyone, I forgot about the included postage service and went along to the post office and posted an item to the buyer. But now I can't mark it as dispatched. Because I didn't use the evri included system. The buyer wants a refund and I can't do that either because the funds are pending and will be received two days after delivery. But it won't register as delivered with evri because I sent it via royal mail. Any suggestions for how to resolve this? Thank you. Rachel

[tressygirl]

See if you can manually add the tracking numbers you used here:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

You may need a laptop / PV and not the app or mobile browser,  they're quite limited in their functions, use Chrome too,  that seems to work well.

If the above doesn't help you'll need to contact eBay Customer Services:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

@moronaroca