If you have an open case, you need to go back to the case.
You should be able to ask Ebay to step in via the case.
Check your open request
Once you've opened a request, the seller should respond to you within 3 business days. You can check on the request at any time to see the seller's replies and to find out what you need to do next.
Check my request status - opens in new window or tab
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
