Report a seller

[lmcneill71316]

I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only arrange collection via the seller. Now the seller is not responding

[tressygirl · Accepted solution]

Yep,  you do need Customer Service for this for them to provide the correct / label and charge it to the seller's account.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I do recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.

@lmcneill71316 

[lmcneill71316]

Thanks so much for this by the way. Customer services will step in if they do not respond by Thursday.