Reassuring a seller.

[ed7881]

Hi everyone,

I've just bought an item from a private seller. I have payed via Paypal and received the item just today (Monday 17/02/25). The seller seems concerned that they haven't received any payment yet for the item. 

When I looked into it I saw that Ebay now only pays the seller 2 calendar days after the item has been delivered. This was news for me too as I haven't used Ebay for quite a while.

I'm not sure if the seller is maybe elderly and doesn't understand the 2 day rule. Is there a way Ebay can reassure the seller they will receive payment?

Thanks,

Ed.

[tressygirl]

Explain to the seller they should add tracking to where they marked the item as dispatched,  and as you have received your item,  when tracking updates to show delivery , they will receive payment for that item,  2 days after the delivery date.

If they are a new seller they also may be subject to a 21 day hold on the payment.

@ed7881 

[ed7881]

Thanks for your reply Tressygirl. I re-explained the 2 day wait to the seller and have asked him/her to get back to me if payment doesn't go through. I will then try to contact ebay to sort things if there is still an issue.

Regards,

Ed.

[ed7881]

Is anyone from Ebay on this forum? I need help with this because the seller is saying they didn't receive the payment for the item I bought and I feel really bad about it.

I just want to chat with a support agent but the Ebay chat window just keeps shutting down or diverting my queries to further AI generated links and I'm going around in circles.