20 YEARS BUYING AND SELLING WITH 100% AND GET 2 UNPAID STRIKES

[rksj2005]

Hi,

Long pathetic story I won one item and messaged seller as I really wanted another item and I explained i wouldn’t pay for the first one until I had won the 2nd one and then I could receive an invoice for both with combined postage.  While waiting to complete on the second item EBay cancelled my 1st order as an unpaid item!!!  The seller agreed to re-list the item so I could buy it again and then went on holidays before sending out the invoice and of course when they came back the seller cancelled both items leaving me with 2 unpaid strikes.  I went on to the eBay “help” chat thing - provided all the details and was assured that the unpaid strikes had been removed.  However I still get the attached message when I try and place an order.

Can anyone help!  20 years using eBay and now this!

[tressygirl]

This is terribly frustrating as many things were against you from the start here.

It looks like the seller had an unpaid item case selected on their listings so if payment was not made in ** days this would automatically open.  They must have forgotten to deselect this if they agreed to wait for a second purchase to be made.

The second issue lies,  and it's not a known thing amongst all sellers,  that is,  it's currently not possible to combine postage,  sending that revised invoice.  Items do have to be paid for individually,  and a seller then refunds the excess.  Not ideal,  but that is how it works for the time being.

All I can suggest and I know you've contacted Customer Services before but contact them around 8 a.m. on a weekday,  there's more chance of Dublin answering explain the above, the seller agreed to wait for 2 items to be purchased, but their auto selected unpaid item case led to you receiving those strikes.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

As said, I  recommend contacting CS early in the morning as there's more chance of Dublin answering.

@rksj2005