Not delivered

[rachaeadria0]

I have sent purchased item to buyer and tracked 1st class 7 days ago still shows as undelivered can not get hold of buyer and royal mail says item can not be tracked until delivery has been tried

[tressygirl]

Has the buyer actually informed you they have not received their item?  Have they opened a case?

If a case has been opened,  unless you have tracking to show delivery,  you will have to accept the case and fully refund within 3 days, through those case details.

You then go to the postal service used,  to claim compensation for yourself for a lost parcel.

@rachaeadria0