Order not as described. Deceptive photos.

[zaraslake]

I've just unpacked an item that I recently purchased. The item is used but the brief description did not mention any significant damage or limits to it's functionality.

Having unpacked it though, I've found several significant areas of damage that were not mentioned in the description. Also I believe that the handful of low quality pictures on the item listing, were framed in such a way, and uploaded at such a poor quality as to make seeing said areas of significant damage, not possible.

I think that the listing was deceptive, if not by design then by effect.

The item was listed as "no returns".

What recourse do I have?

My desired outcome, given the expense of the return shipping, is a partial refund in order to reflect a fair price for an item in this condition.

[papso22]

You need to read, and use, the ebay money back guarantee. 

In that process you can request a partial refund and to keep the item, but the seller might prefer to send you a returns label for you to return it for a full refund. 

[tressygirl]

No returns on a listing means the seller does not accept returns for the reason ... change of mind or does not fit.

If you receive an item not as described,  you are guaranteed a full refund under eBay's 30 day MBG Money Back Guarantee,  this policy is also written on every listing on the right hand side,  so proceed this way now:

Go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@zaraslake 

[zaraslake]

Thank you for the replies. They're both very helpful.

Would it be a good idea to contact the seller first and explain what my intentions are? Basically tell them that I'm not happy, that I believe I am entitled to a full refund plus the not inconsiderable cost of return postage and packing, but that I'd actually prefer a partial refund?

This also raises another question... could the seller leave negative feedback, and if they did, do I have any recourse for getting it removed?

[plum993]

By all means contact the seller with your intentions, you get 30 days from the last estimated delivery date to open a return request if you wish to for a full refund,so if the seller refuses to refund you don't let them run you out of time to open that request with ebay, see here, https://www.ebay.co.uk/help/buying/returns-refunds/returning-item?id=4041