Member To Member Support

Collection code Issue

Hi, I entered a collection code for my first time, but I haven’t actually given the item to the buyer. The order now shows as “Collected,” but that is incorrect. Should I have sent the item and then out in the collection code or is this the way you m...

Purchased

I bought a guitar, when it arrived the neck had been snapped and re glued, the selection switch was not working, the shoulder have been two pickups on it there is only one, the back plate was badly scratched, I’ve been trying to return it, and asked ...

Business seller getting sick of “ Your funds are on hold due to a request”

Past three days I’ve had two returns and one item not received. Despite being a business seller I’m having these sums held from me, and it’s getting frustrating. I thought it was random when these happened and not every single case? Anyone else notic...

Evri

Help please, I didn’t realise that a listed item which I had put up for sale months ago had been sold. Buyer had paid for Evri postage, which then got refunded because of delay, Item still sold, how do I send it to the buyer now, should it be through...

Getting my money for items that have been delivered already

Goodevening....I sold an item on eBay and didn't know how to use the simple delivery so I delivered it using another courier but the item is still showing dispatched on my page ..this is my first delivery...how do I claim my funds

Why is my listing costng more to by in the EU

Why is my UK Listing costing more to buy in the EU

help

i bought an item from a seller and hadnt relised it was collection only, i cancelled this sale straight away as it was a 300mile round trip for me, the seller declined this and has my money, i have asked twice for there address and they are ignoring ...

How to open a dispute

How to open a dispute with an awkward seller?

My listing is showing the wrong collection place

I’ve created a listing and set it as collection only from where I live but the listing is showing collection from where I lived 3 years ago. Help!

I am a Private Seller but somehow its registered me as a Business

I have used eBay since 2003, mainly for buying. But had a few bits I thought I would like to sell but for some unknown reason my account is showing as a business account when I am only a Private Seller.How can I change my account back to Private.Your...

Foreign bodies in a drink purchase

I found 2 foreign bodes in my £28 powdered drink. I did contact the seller and because of his flippant manner and the length of time he takes to respond to my messages, I've asked him for a refund. I have tried searching through ebay's help & contact...

buyer want to cancel order .

The buyer wants to cancel an order ,i have printed out the label but have not posted the item , i have tried to cancel the transaction but the web page shows the item was dispatched, so what happens next , what is the next step , many thanks

Should this be a Policy Violation?

I've had one of my listings taken off with the reason being that it has a Policy Violation for search manipulation. I've included screenshots of the policy violation information and the item it's against. I've ended the listing so it's currently on u...

Item didnt recevied

I didnt received the item seller dose not reply me . No refund no item I need help please

Instant access to return labels

Why has ebay given ownership to sellers to provide return labels? Sellers who have record of bad practises can abuse this to prolong the process of buyers returning their items. I use an internet cafe to print the labels and i am charged £1 to use th...

im trying to sell a Ferrari Scuderia winbreaker jacket ?

everytime i go to list the jacket i get asked to add a postage and payment policy why is this an how do i fix it first time selling through ebay and its confusing !!!

Resolved! Purchase not being posted

Hi, i have bought an item from a seller who told me via the seller contact option that he would post my purchase on the 12th and it is now the 16th and he still has not done so. He is using royal mail 48 postage. He has also not replied to my message...

USPS Standard International shipping times to the UK

I am wondering what is the current shipping time to the UK for items posted via USPS standard International. One of the items has still not arrived 6 weeks after the expected delivery date for which I have received a refund, but another two are getti...

Message function

I’ve tried multiple different ways to message sellers using the app as well as the desktop version of eBay - it doesn’t work and there seems no way of contacting sellers. I’m so frustrated by this, does anyone have a solution please?

Air Friers

I am an 86 year old disabled veteran living alone and have just been informed that 2 Tower air Friers I purchaed last november T17087 have been declared unsafe but I only found out this today. I purchased 2 and need some help but when e-mailing the s...

Aren't products bought on Ebay subject to normal UK guarantee/warrentee law ?

I bought a home water pressure booster pump and fitted it in Jan 2026. I only switched it on for a few minutes a day to help fill a cold water tank. But it's already packed up...won't respond/work. I've checked the usual/obvious things - mains power ...

Resolved! Item sent back to me by Evri.

The buyer purchased an item. Tracking states delivered but buyer never received it. The item was sent back to me somehow a month later but not the buyer. Buyer still wants the item. Case is now closed and cannot be re-opened.Full refund cannot be iss...

i cannot bid from France ?

Hi, i cannot bid from France ? "Problem with bid Unfortunately, this item cannot be sent to France."

My funds have been put on hold with no explanation

My funds have been put on hold with no explanation from ebay other than message saying could take up to 2 days to check account. It's now been nearly 30Anyone had similar?

Sellig to USA

I have a potential buyer in the USA but the packaged item exceeds the Global Shipping requirements. How do I get the item to her?

Selling a Horsebox

Hi, I'm selling a horsebox and the buyer wants to come and view it before deciding whether they want it or not. Everytime i put my address or phone number into a reply, ebay blocks it, how can i get the information to the buyer? Thanks for any help.

Collection conformation code invalid

Hi, I just sold two items and the buyer chose to collect them from me. We got chatting and forgot to scan the collection code but the buyer has sent me the codes. They copied and pasted the numbers but only one of them works. I’m pretty sure the buye...

ongoing seller dispute

How to get agent to call me?

Payment

Hi i sold an item on ebay. I got the balance sent to my ebay account.Then i transfered the money over to my bank account over 4 days ago and its still not in my back or pending nothing.Has anyone else had this problem? Trying to speak to anyone at eb...

Listings limit

Hi, I'm fairly new to selling, having only ever sold one item, but due to a bereavement, I will be selling 2 items. which I have listed. To be honest, after selling these items, I will go back to just buying from eBay. A third listing, not live yet, ...

Funds pending Awaiting delivery

Order has been delivered but fund waiting for Mark as delivered

Retuning an item

I had a message stating the seller send a return label but k haven’t received one. I click contact seller and it’s not letting me send a message to the seller.

Buyer requests postage of item delay by 5 days

Under manage orders waiting dispatch it says "dispatch by 17th". buyer has asked to delay until 21st how can i do this

Revising and exitsting listing

I have an existing listing with 3 bids on it currently i have a buyer from the US wanting to bid but he can’t as the postage is selected for only within the UKIve tried changing it but cant Can anyone help?

ebay sales drop

Hi everyone,Has anyone else noticed a drop in sales recently? Since last week our sales have gone down. We normally get around 15–20 orders a day, but now it's only about 5–6 orders.Is anyone else experiencing the same issue?

how do i get a refund when the seller has a no return policy and wont return my inquiries

i bought a ps4 controller from a seller but it wouldnt connect to the system i tried to contact them but they wont return my message. it states on their site they have a no returns policy so i cant start a return and refund. i dont know how to contac...

Impossible to Send a Message to A Seller on Iphone App

Over the last couple of weeks, I've found it's impossible to send a message to a seller, even after purchasing from them, but only I think, on the iphone app. Clicking Contact Seller just returns me to the item listing, even going through Help & Supp...

Pending fund

I sold the headlight and I sent it the buyer has been received it but the fund is pending awaiting for delivery

Change tracking number?

I sent an item that I sold but due to an issue, I didnt use the tracking number that ebay generated for the label. I have messaged the buyer the correct tracking number and the item has been delivered an signed for but because its a different trackin...

Seeing listing from orders page

When I click on my listing from my orders page it takes me to a blank ebay page everytime. It never used to do this until yesterday. Help please! I do not use the app and have tried Google and Samsung Internet.

Postage

I have recently sold an iPhone. The buyer has paid already with simple delivery and it has already generated a QR code. Should I use this method or pay for my own? Is this method safe and tracked, or can I send it another secure way?

Payouts suddenly change times.. business seller

Anyone had a huge payout change in structure on a daily payout option?suddenly our payouts are only available after clear funds from 11am (approximately) and the rest of the fund remain processing from the rest of the day ? Usually everything is avai...

Purcase not recognised

I purchased a computer, paid with my debit card received a computer with receipt but it is not what I ordered. I contacted the company who said I should send it back at my own expense which I think they should pay the return postage as it is their fa...

Unset item

My listing is showing as dispatch overdue but I combined the postage with another item. You used to be able to edit the tracking number but I can no longer find this function on eBay.

View original Listing link is not available any more

FAO EbayI cannot view original listings for items which have sold any more.This option was previously always available by clicking on the "View Original Listing" link.I access Ebay on a browser using - smartphone - android.There are many references t...

R

I sold an item which was cancel back straight away I had to refund the customer even the customers money was on hold until they come and collected just because it was cancel I had to refund it from my account eBay customer service told me you will ge...

Suspended Buyers Account

I purchased a battery bank and the sellers account has been suspended and it’s showing my items hasn’t been shipped. I was given a tracking number, when using the tracking number it says it doesn’t exist. I believe I have been scammed. What should I ...

Scammed

Hello I’ve been scammed and I need to try and get my money back , this was the eBay user account they owe me £450

Resolved! No Offline Payments : cash on pickup in listing.

Hi all, I would like some guidance on why I am only seeing Csh on pickup tick box when I list my item for sale. I have looked into the payment section on my account and all my current details are up to date ie: card, bank info and even paypal. I have...

How do I check if I have a subscription

"Offering to buy or sell outside of eBay" violation

My listing was just removed for policy violation: "Offering to buy or sell outside of eBay policy" - can anyone advise specifically which part of this may have caused this? I am guessing it is an automatic/AI thing rather than a human at eBay choosin...

Get paid

I have been informed by eBay that they won’t release the funds paid for a bike I sold for 31 days as it’s the first time I’ve sold with them. Has anyone else had this?

Ebay returns. They are making it inconvienant

I find of late that ebay is making it difficult for customers such as myself to return an item. Ever since they illegally obtained my friends number which they called him back on, they have acted like they do not have of by constantly asking for agen...

regarding member requesting to pick up item from me

A member has contacted me through eBay message system, they have asked if I have a pick up address so that they can pick up themself. I have answered them that they must still purchase through eBay then I will contact them. My question is I am assumi...

Connction error

I can get to my account can see home page when i click on selling just says connection erroe try again later but still nothing 48 hours later

Why are similar items list so totally not similar

Look at the item. Look at the similar items list.... https://www.ebay.co.uk/itm/317927477118 Can somebody who knows how to actually contact e-bay uk ask them why the list can only be described utterly incompetently irrelevant? Why bother with this to...

Loss/ damage of restricted items - simple delivery

In the event that an item sent by simple delivery via Royal Mail which is on the RM restricted list, is lost or damaged by RM, will ebay cover the cost ? (RM will not). Cheers

Losing an auction

I entered a max bid of £30 but it sold for less and i lost it. How?

image storage opt in

As a member since 2004 I am pretty sure that I actively opted out of the catalogue in 2009 which was an opt out option when Ebay first released it. I forgot all about this potential image storage catalogue and any potential involvement in it until I ...

worst e bayer i have ever encounted

beware !! they are masters of not refunding and elaying to the poiint of withholding payment a nd taking to days to reply to a message

Special delivery for a £750+ item

I plan to auction a vinyl record which could fetch quite a bit over £750. I plan to do the thing where you say in the description that it's free postage and when creating the listing choose Simple Delivery and 'seller pays', then print the label to g...

Age verifying

How can you verify your age if you don’t have a credit card

Return request

Sold a pair of walking poles 4 weeks ago, and now they want a return as they ordered the wrong item can this be wright as they might of been used.

Negative feedback

A buyer left feedback saying the item I sent was not a book when it was! I have photos to prove it. Ebay refuse to remove feedback and buyer is not replying to messages. Its ruined my 100% positive feedback and is a lie. So annoying. Why do people do...

Ebay Debit Card transactions

I am been debited on my debit cards random amounts which i know nothing about. how do i contact customer services to investigate this. all we have is a date, an amount and a transaction number.

Ebay acknowledged receipt of complaint then ghosted me

I was sold an item on a promise that "it looks unused to me" but when it came it had clearly been used and was a personal care item. Having raised with eBay they sent a message stating "we are looking into it", and helpfully said if I wanted to get i...

Buyer saying differenceI tem receive to listing

I sold a grey ladies jackets it's a dark grey jacket with white pin stripes i posted it to the buyer when she received it. She's saying he's black and even close to grey I must have sent her the wrong oneShe has not ask to return it or for a refund a...

Missed dispatch

Hi,I’ve missed the dispatch date for sending an item I’ve sold, any idea what to docan I still you the Evri label?thanks

2573pcs Technical 42110 Land Rover Defender Off-road Building Blocks Bricks

Is anyone else having problems buying one of these?I have tried three times to purchase this item and all have been lost in delivery, before I notified the seller, and a full refund has been made.So, not lost any money - but also not received the ite...

Scammed - How do i report this to ebay

Okay so I bought what I thought was a years subscription to chatgpt which lasted about 10 days. I contacted the seller who hasn't got back to me and been researching this online and realise I've foolishly been scammed. The thing is I can't work out h...

Car sale without logbook

I purchased a car recently , the car was advertised on Ebay and paid privately in full to the seller, but was told there was no logbook due to having private plates on the vehicle, but no problem get a V62 form from the Post Office and tax the car, w...

Resolved! EBAY WITHOLDING MONEY AFTER 2 MONTHS

I sold 2 lps almost 2 month ago and ebay still not paying me as they want i.d which we dont need in england,passport but mines expired and a driving license which i dont have as i dont drive.any suggestions?

Listing charges

I have just been charged an insertion fee on a re-listed item. I haven't used up my listing allowances, so why have I been charged this listing fee?

Buyer demand refund a she made a mistake but item was sent

I sold an item for £180 this morning . I post it in the morning to then received in the afternoon an email from the seller demanding ta refund her as she made a mistake and doesn’t want it and even left me a negative feedback saying she want a refund...

Buyer has requested a return and substituted another item in their return request

I sold some PC RAM, not something I usually sell. The buyer has opened a return request to say they have not received the item in the listing. This is untrue, I have only ever sold two sticks of RAM and these are the two from the listing that I sent ...

returns

hello everyone,I have found myself in a situation regarding a buyer . They purchased a gtech vacuum which they claimed they never received , proof of postage just showed their front door in the closed position so i naturally thought the item could ha...

Collecting from In-Post Locker

My parcel was delivered to an in-post in my area, however when the door of the locker opened, bottom locker I may add, I couldn't see the parcel. As I stepped further back I could see the parcel way at the back of the locker, outwith my reach.There w...

Item not size as listed

Return

How do I create a return label for a buyer who was not happy with an item sent. I agreed to take the item back. He demands that I create a return label for him. How do i do this ? Or is it not the buyer's task to create the label ?

payout

Hi eBay Community,I hope you're all doing well! I'm reaching out because my payout has been on hold for the last 6 to 7 months. eBay did send the payout, but my bank rejected it and returned the payment to eBay. Since then, I haven't received any fur...

Can you find a listing date

Does anyone know if it is possible to find the date and item was listed if the item is now sold please

Resolved! Selling hatching eggs

There are “63 results for fertile chicken eggs for hatching”. If it is ILLEGAL to sell them (government policy) - why are EBay allowing this??!!

Resolved! Item did not receive

I did not received it. When I saw the photo on the next day I went down stairs there was nothing there, I thing I tool you that before on the 22/12/2025 According to that photo there is nothing there.

returns

hi, i have sold a item as a private seller, this was a used item, sold as seen and untested, but the buyer wants a full refund and postage paid by myself please help.

Classified advert

Hi, I have an active classified ad for a motorcycle. It doesn't appear with other motorcycles in the same category because I think it was listed under Suzuki cars instead of motorcycles. The original category won't allow changes when I try to revise ...

Gobal shipping saying it won't deliver to an address in the us

I've got a buyer trying to buy something from me. I'm in the UK and they ahey are in the America. I've got global shipping selected but it's saying 'you can update your delivery address or ask the seller to post to your location' does anyone know how...

payment error

Title: Unable to checkout – “Please check your payment details” errorHello everyone,I am trying to purchase an item on eBay, but every time I attempt to complete the checkout I receive the message “Please check your payment details or use a different...

Issuse with ebay app

App opens but everything i click on i just get network error can't view messages' selling or watched items nothing. Is it just me ?

Resolved! Buyer not rec parcel

Im new to this & ive just had an email from a buyer saying they didnt receive their order. Ive got tge tracking details & it shows it on their doorstep. What do i do now as it looks as if someone has taken it.

contact number for eb ay

has anyone got a contact number for e bay please

Underable to view items for a saved seller

No items or new items appear in my saved seller fever kitsch. They have 272 items listed but nothing shows. They have over 200 followers so if this is happening to all followers it is not only inconvenient for the buyer but seriously hurts the seller...

is this a technical issue unable to view original listing of last years previous purchases

i just tried to ask this question in member to member but it never got posted so i will try here ,,not meaning to double post,, whats going on,, cant view original listing of previous purchases in 2025 and further back, the listing show up in the 202...

Multi buy discount not showing on catalogue page

I recently registered as a business and have a basic shop subscription. I have applied a tiered multi-buy discount to my listings, buy 2 get 10% off, buy 3 get 15% off, buy 4 or more get 20% off.However the discount is not being advertised on my list...

Changing postage to collection in person

My buyer would like to collect item in person as they live locally. I am happy to do this, but don’t know how to change so buyer gets a code as I know I have to confirm to say collection has taken place. Grateful for advice.

feedback

Had a buyer buy 2 items of clothing from me one piece in feb and one in march ,they haven't left feedback on the first item but the second item they left positive feedback but said dress was too small ,they haven't asked for a refund as such but when...

Pre paid postage

Hi, need help to get my payment released by EBay for trainers I sold, they have been delivered and buyer confirmed this.The buyer paid for standard delivery but then asked for next day delivery. I paid for this myself at the post office. This meant t...

2 orders 1 postage label charged for two

I sold 2 different items to same person so I purchased 1 label and then added tracking number to other to show dispatched, but on the order I have been deducted for 2 postage labels even though I only bought one.Does anyone know what I can do to get ...

Resolved! Item destroyed by Evri - eBay reluctant to help

Hey, Long term eBayer here, buy and sell. I bought an item a few weeks back, followed the tracking for delivery (via everybody's favourite, Evri) and after a delay the tracking came back with "Item damaged beyond repair". I chatted with the seller, n...

Why are eBay like this?

Paid £2300 for an item that I need to collect. Why do eBay forbid me to send the seller my phone number?

Waiting time

Has anyone else been waiting for items for more than 2 weeks, some sellers arnt even replying to purchases iv made and now asked for a refund, coming on 3 weeks with either little reply or none at all, this is a joke from ebay after attempting to ask...

Selling trailer

I'm trying to sell my trailer . I've had an enquiry. Buyer wants to look at it . But ebay blocked my message to him with my adress . So how am I supposed to sell it ? No one is going to pay nearly a thousand pound for something. Without looking at it...

Contact seller not working

I’ve received an incorrect item and have tried to contact the seller via the appit seems to just go round in a loop and back to the original advert - there is no possibility to write a question in a chat functionI’ve tested this on a few items and sa...

How To Create Categories In Ebay Shop

Hi everyone,Can anyone guide me on how to create categories in an eBay shop?What is the first step to create shop categories?What should I do in the second step after that?I would really appreciate a simple step-by-step explanation. Thank you in adva...

Contact

Does anyone know how to contact eBay with an issue

SAVECHANNEL

Who is this? i bought 2 raised beds one fell to bits i complained with pictures. I was diverted to a company "Savechannel" i tried to reply but it came back saying post your email for paypal on a note, it was all in Chinese so im caustious in contact...

eBay Discount Sale

Marketing says my sale store sale is active but it isn't ~ any one had a similar issue and can help please?

Resolved! reporting fraudulent sellers on ebay is not working

I am trying to report a hacked account / fraudulent seller to ebay, and the service is unavailable, is anyone else having the same problem?

I cant send messages to seller

I can’t send messages to seller to ask about product what do I do

Cancel a car

My young grandson was messing on my phone and accidentally placed a bid the seller accepted the bid, I explained what had happened and asked them to cancel the item. They refused this request and won’t answer my messages. what is my next step?

Private seller sending dates

EBay simple delivery via Royal Mail presents the seller with three consecutive dates on which to choose collection. This is sensible, because private sellers can select the day that suits their work and other commitments. However, eBay seems to ignor...

text mssages

How do I stop sellers texting me about deliveriescan i remove my phone number from ebay, but ow would that effect two step verification

Regarding order

I’ve bought a camping heater on eBay it’s still not been picked up by evri or the seller has dropped off I’ve gone to message the seller and it’s like he’s deleted his account as I go on contact seller and it goes to a blank screen I’m worried have I...

Automatic Discount Offer

I am being driven mad by the recent introduction to listings. I am now "penalised " for looking at a listing by getting an automated discount offer. This is driving me mad, & clogging up my screen with offers that I am expected to decline..... What m...

Post

Hi i sold a Bag and I need the postcard to ship it and it doesn’t have the postcode

Funds not released

I have sold an item and always get my money next day. My last sales funds have not been made available. I asked via automated system for it to be resent. On the listing there is a green not saying funds available, but not showing in my account to wit...

Postage charges

Pls I have my own delivery service I use. But I am still charged £2.94 on each item sold as eBay kept sending postage label to me .Pls how can I resolve this thank you

Bid not showing in bids received

HiGot a bid on an item I’m selling but it does not show in my bids received box. Will this correct itself once the item sells or do I need to speak to EBay directly?ThanksSimon

SHOP SUBSCRIPTION, 36p listing glitch charge for any amendment, any autorenewed listing, send help!

Anybody else noticed all these crazy amounts taken for autorenewing or editing any listing. Used to get 1500 free listings, then 6p for anything additional and 0p for editing existing. Have just checked and am being robbed today, no agents availabe f...

Why am i being charged a £0.36 insersion fee when it should be £0.05?

Why has ebay started charging me £0.36 insersion fee when it should be £0.05, i have the 'featured' shop subscription which says that all additional listings will incur a fee of £0.05, i do not add a second category or any headlines which would charg...

PayPal balance

First time i transfered money from bank to PayPal balance I didn't put enough over by the time realized £18 short it would let me transfer anymore at the moment never done it before it will not hit balance until 21 march I have massaged seller so I d...

Winning bidder didn't pay - now bidding on the relist at a lower price

A buyer who did not pay for the item he won, is now bidding on the same relisted item at a lower price. I would prefer not to sell to him, but I don't know if that is allowed. I feel I have been played so that he can win the item at a lower price sec...

‘Contact seller’ button not working

I don’t know what’s happened to my eBay, but ‘contact seller’ no longer works. When I click on it, it acts like it’s loading, then disappears. It’s been like this for ages, although I’ve updated my phone and tried logging in from different browsers.i...

Order Issues

I initially placed an order for a product on 9 March 2026, then later that day, requested a cancellation due to it not being able to arrive on time. In the cancellation email i was told I would receive a response by 13 March 2026.About a few minutes ...

Bank verification

Hi, I have just sold an item and then eBay said they needed to verify my bank details, can I allow the item to be collected before the verification is complete or will it mean I don’t get the payment? Many thanks, Abigail.

Mis sold item description

Need advice on how to return item that was sent and not the item I ordered. Seller will not issue a returns refund

Paypal

When i try to log in to paypal to pay for an ebay purchase I get this message: "We’re having trouble making sure it’s you". Nobody at paypal can resolve this. What do I do?

Lost Item returned

I sold an item that was lost in transit. The buyer raised a claim and was refunded by Ebay. The item has now been returned to me by Royal mail, so I now have the item and the £125 buyers fee. The question is - how do I let Ebay know this so I can ret...

I still not received The replacement candleholders

I bought three candle holders and eventually they arrived and two of them were broken. I was told I would receive replacements but I never received them so I asked if I could have a refund and you said I could not as they will be in sent out, but I s...

Item arrived, but courier marked it as returned to seller.

Will this cause a problem for the seller? The item on ebay is not marked as delivered.

Item not received can’t get through the algorithm

I purchased an item as a guest and it has not arrived. When I requested help I was diverted to my account but as I bought as a guest the item didn’t appear. I have an order number but can’t escape the algorithm; is there a way to circumvent the algor...

bleep age verification for a tin opener

Tried to buy a tin open and after 30 attempt to verify I'm 62 years of age l've given what's going on

Package too large for Simple Delivery

I have sold an item but the package size is 90cms long for exceeds the Royal Mail size limit. How do I get this resolved please? I have not been able to contact eBay as no contact number.

Proof og age without a credit card

Hi, does anyone know how I can prove my age without a credit card as I do not have nor do i want one. I have a passport why can this not be an option or does anyone know of another option. I was trying to buy reciprocating saw blades the other day an...

Worried about sending item

I’m worried about sending my item. I was thrilled it sold for £50 but the person has only 13 purchases and only one feedback in the last year. Name Smith and from London. I’m not being judgemental but concerned because I had a previous bad experience...

Unable to sell items

I can purchase on eBay but every time I try to list an item I get ‘We’ve encountered an issue on our end’. Payments/payouts does not appear in my account

PAYMENTS

I need help with the payments section please. I tried adding an account for my funds to be paid into. I was transferred to my bank online and verified it there and got the message saying it has been approved and to close the page and return to eBay p...

Favourite search emils

For the past 4 days, I have ONLY been receiving Ebay favourite search emails where the number of new items is under 12 (and the items can be shown in that email). For EVERYTHING more than 12 I am NOT receiving anything!! Why? For instance, I have a f...

Return

Can you tell me why I can’t send this item id 116049893067 back until the 19/03/2026? I have spoken to the sender and he happy with sending the item back.

Revealing Buyers Address

Why is the buyers address only revealed if a label at £2.72 is purchased when it only costs £1.55 at the Post Office. i have started to remove all my magazines from ebay and selling them eleswere wit greater proffit or bundle them together and sendin...

Change the address for item

I’m selling a tv unit in Edinburgh on behalf of my mum. I’ve changed every blinking address even my home address but the system still has the listing as Woking even though the buying location is Edinburgh. I’ve logged out and back in but it’s still W...

Request for Refund – Unexpected International Shipping Charge

Dear eBay Support Team, I am contacting you regarding an order I recently placed on eBay. At the time of purchase, the listing clearly showed the item price and the seller’s shipping cost, which I paid in full during checkout. However, after completi...

Hi every one i send next day delivery as i set delivery option but not show on my listing who can ch

Hi every one i send next day delivery as i set delivery option but not show on my listing who can change it

Proving my age

How can I prove my age without a credit card to purchase a hedge trimmer

Changing delivery after sale

Hi, I have sold an item that was originally going to be posted but is now being collected. How can I change this?

Seller not honouring warranty as stated on listing and ignoring me

I have purchased an item that was listed with a 15 year warranty, this item has now become faulty after 8 months. I contacted the seller who responded with a holding email and now dispite emailing numerous times, they are not responding to me at all....

Help with restoring my account

I have tried to resolve account restrictions and I am completely at a loss as to how to restore my account. Several of my items were unexpectedly broken that I had posted to my customers, and I had a very high rating of positive feedback, which has n...

Money back guarantee - can't initiate "action taken^

I paid £52 for an item that did not arrive, as a guest. Ebay withdrew the item because of problems with the seller. I would have thought my refund was automatic. It was not.I have reported this and ebay stated "action" would be taken.Today I received...

Listing allowed bladed items such as jigsaw blades and hole saws

This thread is for all bladed item tools but my current issue is jigsaw blades. I'm assuming the issue will be the same for hole saw, recip saw, multi tool blades etc Hi I have about 300 packets of jigsaw blades to list of varying brands and types an...

Need help (or at least clarify something) about Combined Products Postage and Simple Delivery

Sorry if this topic has been talked about before (I don't have time to search the whole of the forums and it is probably a really stupid thing to ask about, but I'm getting more and more confused with what I read on the forums + help pages + what I'v...

"It looks like items from this seller currently aren't available for purchase"

I'm trying to buy some items from the US (for delivery to Belgium) and the purchase seems to block at the payment stage, with the following message appearing "It looks like items from this seller currently aren't available for purchase. We recommend ...

Resolved! Received items by ‘return to sender’ which I didn’t send

I’ve received 2 items (cheap mugs) stamped ‘return to sender’ which I didn’t send.the delivery stamp said eBay simple delivery and evri, and it had a bar code.grateful for any advice.

Cancelled case fraudulent seller not refunding

I received 4 items from seller 1 x double dimmer and 3 x single.My electrician said that the double ones connection was burred. So I decided to send all 4 back when I tried to return one for being faulty I called Ebay and asked if I could return all ...

Resolved! Faulty Item

I have been successful in receiving a refund from eBay as the item had damage that had been repaired, at some point, and this was not pointed out in the advert. The "return" has been closed by eBay. But I can't seem to find return details to return t...

Re fund

Hi i have ordered a part of here and now the seller is telling me to sell it on

Collections

I cannot get rid of old collection area on listings to be collected- I moved and changed all my addresses etc what do I do please help

Age Verificaton

Why dont ebay use a members' recorded details to verify age, instead of using credit cards. I purchased replacement table cutlery on 10 March, without being asked to verify my age, and order went through. Yesterday, I discovered I needed another cutl...

unknown email?

I have just had an email from ebay saying that my account details have been updated but I don't recognise the IP address and also it says I'm running windows 10 which I'm not, please adviseThanksCarol

Multiple items for sale, 2 bidders now saying they cannot bid on more than one item. Why?

Some buyers getting this message on my items: "You are unable to purchase this item due to restrictions from the seller. You have winning bids, submitted offers or bought 1 item(s) from this seller in the past 10 days. Please contact the seller for m...

how do i request additional fee from purchaser - they have agreed to pay it for courier

the ebay courier amount was not enough and i had to pay more for the courier as it was a very large package. the buyer has agreed to pay but i dont want to send my bacs information to him. how can i request additional fees on ebay. thanks

buying an age restricted item

Hello i am trying to buy a saw which is an age restricted item ,e bay have all my details and i have also added my credit card details to prove my age but the sale will still not go through ,Wondering what oi am doing wrong

Resolved! tax year or calendar year re 30 Item / £1760 limit and notification to HMRC?

hi, can anyone please tell me the re 30 Item / £1760 limit and notification to HMRC is for a tax year 6 april to 5 april or over a calendar year 1 january to 31 december please?

ebay android app latest version

my ebay android app is reverting to Google play store everytime i try to open the app.im currently using pixel 6a feb 2026 update.ebay app is the latest and my google services is upto date feb 2026 .the app says my device is not compatible with the e...

Resolved! Account Suspended

My account is suspended permanantleyI can't understand whyI have sold 2 articles which were paidI have not had any activity on my account since i sold and then posted Ilife Softwarei sold one genuine Apple Ilife DVDCould this be the reasonIf so why w...

account restricted

i just make my professional ebay selling account and after successful verification i got email that your account temporairly restricted

Best Practices for Listing SEO

Just wondering what experienced sellers here consider the main things that help a listing get better visibility on eBay. From your experience, what tends to matter most for search — title keywords, item specifics, price, photos, description, or selle...

Ebay charging me fees for items they prevented me from selling

I listed a brand new iPhone i wanted to sell on ebay, then promoted it at maybe 12% (on a different account). Ebay then banned me after the item sold and froze my funds, meaning i could not complete the sale. I then refunded the customer and now ebay...

Sellers advertising items that are not actually available

Why is it that when you report a seller who is listing items that are not actually available and you report this to Ebay who then reject your report? What is the point of being a dilligent Ebay member if you are ignored and a report you send in is di...

I sent the buyer what they ordered, but they claimed they ordered something else, no I have been hit

I've been doing ebay for over 10 years and I have never had such a bad experience not just with the buyer, but also Ebay. 10 years of hard graft making sure I get all orders out on time and making sure I send the correct items. A buyer purchased a pa...

Combined international postage

I bought 5 sets of old christmas lights from the same seller. Cost to me through ebay shipping program varies from 20 odd to 30 something for each individual, plus tax. Ebay is consolidating the 5 items on the same purchase but is adding the postage ...

Evri lost parcel (seller) how to claim?

Hi there, I sold an item back on January 2nd with Evri as the selected courier. I promptly posted and after quite a while the patient buyer contacted me to ask where it was.I looked in to it and basically the parcel vanished in Evri's warehouse and t...

Editing My Selling policy as a Dropshipper to suit AliExpress and adding tracking number so eBay

Goodevening I'm new to eBay dropshiping please I recently sold my first item to a user using AliExpress as a dropshipper but I don't know how to add tracking details so eBay can confirm when the customer has gotten the item so I can get my money and ...

Not happy with ebay

Bought some thing and seller has no intention of sending it but eBay will still make me wate even though it’s over the day it ment to arrive and it’s not even been sent and trying to speak to someone from eBay it’s hard enough as it is this service i...

mobile phone

I sold a phone on ebay & made the mistake of posting it myself instead of using the prepaid label, the buyer has received the item but ebay doesn't know because they think it isn't sent yet. The automated help is of no use & i can't get in touch with...

Age verification

Hi, is there any other way to verify my age apart of credit card one

Hello. Is there an

Hello, is there a way of doing age verification without a credit card

Offers

My listing has had an offer automatically declined despite the offer being above an offer I would accept. I wasn’t even given the option to accept or decline the offer, the first I knew of it was the potential buyer telling me I had declined his offe...

Suspended account

My account is temporarily suspended for no clear reason. i was messaged to contact support through help and contact. i followed the instruction in the message to get support but it is the AI assistant that is responding to me and it is asking me to s...

Customer support

How do I speak to somebody , notban ai chat bot

If a sl

What to do if the seller declines a return request

Refund Reqest

I sold a pre-loved item on e-bay and buyer received it on 18th Feb. To-day 12 March they requested a refund 22 days later. Is this reasonable?

Contact address for eBay executive service re legal matter.

Anyone have an eBay address ?

New to eBay sell

Just accepted an offer, when do I post ?

Resolved! Buyer not closing INR Case

I sent a small item by letter post with custom postage (no tracking, only proof of posting).A not received case was opened, but later the buyer confirmed that she had received it.I have requested she close the case, but as yet this hasn't happened.As...

Click and collect not showing up for buyer

Hi, I have a buyer who wants to use click and collect to purchase one of my items but it's not showing up as an option. I have checked everything and I have definetely got it enabled and also have the eligible postage services that offer click and co...

Resolved! Balance Top up

How do i add funds to my eBay balance? can not find ADD FUNDS or MANAGE PAYMENTS SECTION.

Buyer pays for postage

What happens when a buyer pays for postage but once you’re at the office the item costs more? I was at the post office and this happened to me and was told to cancel the pre-paid label and purchase a new one. So does this mean the buyer has not paid ...

customer service!

Hey eBay community, Is anyone else having the same experience with the customer service? The help me/contact us automated service is quite truly the worst I have ever come across. Impossible to get to the point where you get a call back, repeated sam...

Not getting viewed or sale

Now a day my listing not getting any view or sale can someone help me out please

How are postage refunds paid?

Hi all.Like all of us, I am less than perfect and occasionally make a mistake when purchasing postage. When this has happened I have gone to "Manage labels" then cancelled the label. It says "We will contact the courier and you should receive a refun...

Parcel is too big for Courier

I listed an item and Ebay selected medium size parcel for simple delivery. I changed this to large parcel but it seems to have defaulted back to medium now that parcel has been sold. I also put on listing that buyer should select DHL from courier lis...

Transaction defects

I have just noticed i have just got a third, transactional defect. I am due the second one off and have asked several times for the second, to be removed, as it's spent. Or should be, the time it has been on, there. I got this second, because a custo...

Resolved! Ebay simple delivery and refund

Hello I sent an item through ebay simple delivery that has not arrived and the buyer understandably wants a refund due to not requiring the item anymore,due to the time taking.He seems to want me to do the refund directly from my end without opening ...

Resolved! Selling

Will eBay email me if I get an offer on an item I have for sale

listings

Hi i leave tomorrow for a unplanned holiday until 25th.3.26 can i hide my listings

Sale Item shows "Active Offer" when none actually exist !!!!?

One of my sale items has shown "Active Offer" on the lead picture for weeks, but i've looked in "Manage Offers" and cannot find it ??!! Is eBay prone to glitches like this or can it be resolved ? I've tried contacting Customer Support but the topic p...

Payments on hold even though the customer confirmed pickup

Hi, I recently sold an item and the customer came and picked it up, I scanned his collection qr code and then it said collection confirmed. After this I went into the app and on the item sold page it says collection confirmed but when I try to withdr...

Listings -

Can anyone please help me with info on how to list an item with three offers to potential buyers? Bobby

Postage

Hi everyone, I posted a product that simple delivery was override, I was not able to use simple delivery, so I used another courier and I was not able to upload the tracking number, I don't know i was meant to mark as dispatched, the order has been d...

Resolved! Listing under review

I have a new listing for a mobility scooter, I got a message saying it was under review , when I look at the review listing issues it says "Offering to Buy or Sell Outside of eBay Policy" I don't know what I have to change to have this issue cleared,...

FedEx Parcel Missing

For the second time this week, I have had an order from Ebay due to be delivered by FedEx which has been delivered to a different address. I have been supplied with the wrong tracking number which is showing a parcel different to mine. Obviously the ...