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Seller News: May 2026

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Do better

Today I tried to buy a circular saw blade, and PayPal asked me to prove that I'm 18 or older, i could not do it because it required credit card (debit card didn't work)I did KYC a couple of days ago to receive money from selling items.I've been a mem...

User avatar by • Visitor
  • 189 Views
  • 2 replies
  • 1 kudos

Payout

I was told that payout will happen today, was expecting £5 but what was released was just £2 , why is it so?

User avatar by • Contributor
  • 184 Views
  • 3 replies
  • 0 kudos

Return of purchase

Hi I tried to return an item I recently purchased, but had to cancel the return. When I tried to return the item again the options to do so have disappeared. Could you reset it or something so I can return the item please?

Seller Not Collecting the return Item

I purchased an item on eBay, but the seller sent the wrong item. I opened a return request and sent the item back using Royal Mail.Royal Mail attempted to deliver the return to the seller three times, but the seller was not available to receive it. N...

Discription

I put a smart watch in spare and prepares with discription saying I've put in spares or repairs as I have no idea If works or not and customer saying Discription is wrong saying it works, what do I do i replied saying I put it in spare and repair

Resolved! Appealing reported buyers decisions

I have had a couple of buyers recently claim NAD and returned. Discussions with the buyers has highlighted that they have ordered the wrong item and not read the description properly. In one case, the buyer attached a photo to the NAD claim that lite...

Selling

Hi I have put a Tiffany bangle for sale and I’ve received the email saying it been listed. When I’ve searched for my item I can’t find it under the description, I’ve asked two other people too look and they can’t find it either. I can only see it whe...

Counterfeit policy.

HelloI have received a restriction on my account for a Counterfeit policy. How do I find out what the listing was that caused the restriction. The email sent from ebay doesn't state the item just the policy violation and what restriction I haveThanks

Resolved! Buyer offer declined

I have agreed a combined price for items a buyer would like to buy from me via messages. I created a combined lot with offers enabled and sent her a link. She has offered above the minimum amount and no one else has bid on the items but her offers ha...

First time sale, voided Labels

Hello, I did my first sale last week and the buyer paid for postage which ended up costing me more than what I had put. I bought the label myself using the funds from the sale, but I didn't have a printer and the post office said they couldn't do it ...

Resolved! International purchase

I have tried to purchase world war 2 aircraft models from the United States, but the sellers state that such items are forbidden to be despatched to the UK on the grounds they are "war toys".I contacted UPS, who shipped such a model from another sell...

Listing

Hi,I have started selling on ebay , i have listed some products on my account, one of my products is sold, but you sent me the QR Code to send the parcel to the buyer, but I want to do dropship business with you, is that possible, please let me know,...

No Refund

I have not received my refund of 3 items. I try to ask the Ebay Help but just keep going round in circles because the system just repeats that I need to return them....Anyone know what I can do please?

How to send dpf leable on ebyay to my customer who want return leable

hi I have customer who want send back my part and I accepted on ebay but he open despute and I have leable for him just I dont know how to send this. we can send to him messages but there is no option to add picture with leable, there is button to ad...

Buyer says item was damaged

Hi , just wondering if anyone could advise. My buyer says the gilet I sold has a tear on it asking for a return.I'm sure there was not any damage on it. I've been buying-selling on Ebay for 15 years.Never had any issue with buyers before. He sent me ...

Footwear issues

EBay Ai picked Womenswear. I did not describe as womens as was not sure, now return requested due to not fitting and reason given was “Not as described or as photos” ! I have non return policy option. Not sure how to proceed. Help! ‍ Photos perfectly...

User avatar by • Contributor
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  • 3 replies
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Combined postage

I have just sold 2 items to the same buyer 1 had £4 postage and the other £5. EBay charged the buyer the full £9 but has only given me one prepaid label for both. Is this normal and will postage cover combined weight. Thanks

Payouts held for 15 days - how to stop that?

Hello!I've just opened up an eBay business store, and I've sold something already. It says my funds are to be held until 25th March as I don't have a selling history, which I understand, however:It does not tell me what I need to do to receive payout...

payments for sellers

just wondering its saying on the sellers section i now get paid within 24hrs after the person has paid so why am i still waiting after two days for my money to clear?

Delivering

This is my first sale. My parcel weighs a little bit more than simple delivery limit and one of the 3 dimensions is out side the standard. I can’t find out what to do to change it. Help?

User avatar by • Contributor
  • 190 Views
  • 3 replies
  • 0 kudos

Faulty, purchasing, screen

Recently I have found that when I choose an item that I want to consider for purchase, I am unable to click between the available pictures of the item or zoom in on the picture on the screen. Thanks in advance.

User avatar by • Member
  • 157 Views
  • 1 replies
  • 0 kudos

Purchase lost in US since August

I am wondering if there is any help or advice for an order I placed in August last year from the US. The seller is claiming not responsibility because it was dropped at the international hub. I’ve opened a case which was closed without any investigat...

Seller Return- change partial refund offer

Hi Buyer requested return as they claimed item was not as new (it is, just damaged box, but whatever). Using the ebay returns flow, I offered the buyer a partial refund and to keep the item. They then contacted me through Messages to say they would a...

Return

How do I cancel a buyers return request which is no longer valid and we have sorted issue between ourselves

Multi Variation Listing

I have a multi-variation listing that was performing really well, but I’ve recently noticed a drop in orders. After receiving a message from a potential buyer, they pointed out that they could only add item to watchlist and wouldn't allow them to che...

Returns

Returned an item because packaging was damaged and items were missing posted it using evri label provided by eBay haven’t heard anything since

Resolved! Paid for prepaid postage but didn't use

Buyer paid for postage, but when i was at the post office, I decided to upgrade and go with signed for tracked. Package has arrived and I have confirmation, but listing is still showing as undelivered. I'm assuming that ebay tracking is going with th...

Disappearing view total

Ok, something very strange is going on with an active listing, I actually noticed this last week when the item was listed prioly and now it's happening again. Three days ago my item had had 11 views then the day after when I checked on it, it said it...

A seller cancelled an item on which I had bid and then re-advertised as a "sell now" for a friend

My bid on a normal auction was over 90% higher than the "sell now" bid that they then arranged (admitted by the seller in a contact message) and he must have had the buyer on notice as they were able to step in within seconds and buy the item when it...

Unable to add new listing

I have started a new listing. I have filled out all the mandatory section/details in order to list the new item but when I press continue nothing happens. The listing is currently saved under 'Draft' section and I am unable to move it under the 'List...

User avatar by • Member
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  • 1 replies
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return from authenticators

hi , so the buyer said no and the item is now being return from authenticators but i think its my old address , when i sent item to them , ive updated my new address on here will the authenticators have it to send my item back to me or how do i get h...

listing car related items on the app

anyone else had problems using the app listing or revising items that are car related? each time I do it I get transferred to the browser, this only allows 1 photo to be added at a time and unable to add a skew, I have contacted eBay 2 times i the la...

Not counterfit

hi one of my listings has been taken off for counterfeit. however it’s not counterfeitI sent proof of purchase and I’ve also sent the barcode in the bagI bought it from Mark Jacobs and I just don’t know what to dobecause I don’t know what else I can ...

newbie

Hello everybody, just opened an account.. linked my bank paypal but wont let me buy anything?

Age Verification postage options

So of late we have been having problems with the Royal Mail tracked age verification postage that eBay still offers but the Royal Mail has removed from their options on their site unless you open a business account 20+ minimum a week this is unachiev...

charged twice for brooch

I ordered a vintage Celtic Scottish mixed agate brooch on 4/3 [Removed by moderator] and then I got an email from ebay@ebay.com to say it was no longer available. I found the same item and ordered it from [Removed by moderator] another seller on 6/3....

Message

Just had this message Hello l-wildman,Thanks for your recent payment. Your eBay selling and buying privileges have been reinstated.What this meansIf there are no other issues or restrictions on your account:You can now list new items.You can make pur...

Resolved! Estimated shipping cost UK to USA

I am selling an item for which I received one bid. The buyer wants to know the approximate cost of shipping from the UK to the USA. Weight will be kg or less. If the buyer gets a high quote when s/he comes to pay using the GSP can I post it directly ...

To Pay or Not to Pay? – This is my question.

Can anyone explain the following please? I offer free postage but I have only just noticed an oddity on some of my listings. It depends on which page I look at but this is what I have noticed. When I click on ‘My Ebay’, then click ‘Selling’, the ‘Sel...

User avatar by • Engager
  • 198 Views
  • 2 replies
  • 0 kudos

Order no

I would be grateful for some adviceI have an order that’s not been delivered from bird store.the eBay assistant keeps telling me I’ve made no orders, but I haveeBay messaged me yesterday and they contacted the seller who has now emailed me. offered t...

Package arrived on Time but in an absolute mess

Hi, 8 ordered some thumbsticks which arrived on time but in what can only be described as an absoloute mess. The actual thumbsticks seem OK but I haven't opened the package but in all honesty the actual state of the packet containing the item is beyo...

Ebay Confusion in Bidding for an Item

Bid for an item on Ebay with seller and Ebay automatically took my Credit Card Number to hold pending me purchasing the item at my bid. Response message from Seller stated will accept CASH on collection. However, I am unable to respond through the Eb...

Unpaid

I sold an item 3 days ago ,and updated my account and sent it off ontime using the label provided. Am getting all kinds of *bleep*py answers as to why I am not getting my money. I have used ebay for 20 years and have 100% feedback. This is not fair!

Collecting

Hello I have a customer who has purchased an item and paid to have it posted as he says that a collection option wasn’t available. He is intending to collect this week he has paid for the item and I have withdrawn the funds. He said just to give him ...

Refund

A seller sent me the wrong item so I ask to return the item for a refund. The seller has asked me to close the return before they will give me a refund. They did offer me a partial refund to keep the item that was sent by mistake. I ordered a can ope...

Delivery

Why is it that lately most deliveries are very slow considering they're supposed to come from the UK? Seems to take at least a fortnight for items to arrive. Despite asking for items from the UK they seem to come from China! Evri seems to be the culp...

User avatar by • Member
  • 192 Views
  • 1 replies
  • 0 kudos

How to prepay duties and taxes

If you receive an offer from an international seller (from US) using global shipping, how do you select an option to prepay duties and taxes at the checkout. The item is over the price which would incur duties and vat but I don't see this added in th...

User avatar by • Contributor
  • 320 Views
  • 4 replies
  • 0 kudos

Rejected an offer

Hello all, I recently was sent an offer from a buyer that I rejected and sent a counter offer, I’d like to get into contact with said buyer to negotiate, although I don’t see anyway in getting in contact with the buyer that sent me an offer? On there...

Ebay fees

I have debit collection chasing me for eBay fees I have not sold anything on eBay and do not understand why I’m being charged for something I believe this to be fraud.

Selling.

I have advertised an item as quantity one, but there are nine available to purchase. Buyer has requested 4 and put an offer in. ebay keeps rejecting it. Have I set up the item incorrectly, as I would like to sell them to the buyer.

I paid for postage but collected

I bought a plant from a local seller and didn't change the delivery option from post to collect. The postage was £14.99. I messaged the seller and explained and asked if it would be okay for me to collect and they agreed. I assumed they would sort ou...

User avatar by • Member
  • 192 Views
  • 1 replies
  • 0 kudos

AS375119302GB

Hi Hello, a package has been sent to the customer. Please see our private conversation. The package has been sent via tracking. Please check the package tracking. Today I received a message that the package has not arrived. I see that it has arrived....

Post Your Item Message

I have an alert notification to post an item that is already showing as delivered. I purchased a postal label through Ebay like all my other orders but this one seems to have got stuck on "dispatch your item by..." and I can find away to remove the a...

R

I’ve bought an air box for a motorcycle from a seller on eBay , there’s a problem with delivery, I’ve paid my fees for import duty but I can’t get in touch with the seller to get a new delivery date as u p s are dealing with him , I’ve tried but he’s...

Emails from someone else's account

I have an email of firstname.surname@gmail.com now ebay bombards me with purchases, orders and offers from someone’s account of firstnamesurname@gmail.com so without the dot. I get no other emails from any other source than ebay from this rogue addre...

Promotion charge

I got charged a promotion fee but I don’t even know how to promote my item, it is one of my first time selling. Who can I talk to about this?

User avatar by • Contributor
  • 243 Views
  • 3 replies
  • 0 kudos

Resolved! Chat with an Assistant over a question regarding incorrect postage charge (Surcharge)

I got a message from ebay saying i under paid for shipping but i am 1000% i didn't since I've sold many of those items and never had an issue. I would like to speak with someone (human) about this because although ebay has covered it for me it was a ...

Sold items

ok hopefully someone can help. I sold 2 items to the same seller different transactions both posted at the same time and same post office. Please not I already passed the 10 item and £150 for the 24 hour funds after the buyer pays. so one item was de...

Non tracked items

Just to let you all know, a lot of the non tracked items are not posted ! Lets name and shame these sellers. They know that a lot of the items will just be overlooked and the purchasers will not react to refunds or complaints or use the excuse that i...

Please i need some help to reach a seller

My cousin contacted me about a post with a quitar selling , the post was from last month on bidding, I try to contact the seller but when I want to send the messages it said,, error try again later,, do you have any other options I can contact him be...

Get a coupon worth up to £50 off

Get a coupon worth up to £50 offBuy a £10+ item during an eBay Live event and get a coupon for £25 off your next two purchases.I got this promotion email recently.I purchased an item for £10 plus shipping last night through ebay live, does this quali...

Lan mowers

I bought a lawn mower from here but went to the persons address and paid them via bank transfer, so the order isn’t on my account… the lawn mower didn’t work when we got it home and we have had ronla for it fixed? However I can’t leave a review on th...

Failed authentication

Hi. Could you advise how I can appeal failed authentification of a stone island jacket and all consequences of it? I’m 100% sure it is genuine and have a certilogo confirmation of authenticity.i can’t find such category in customer service / Help sec...

difficul treturns

a seller sent a different item that was advertised , they said I could return it so I started a returns action all went well I printed the label and went to the post office to send it , the post office said it was the wrong label, because it had a we...

faulty purchase

I received my purchase (iron) on 22jan and reported to the seller that it wasn't working properly.They asked for a video which i sent via email showing it not working.They replied saying I wasn't using the function properly (which i was) so i replied...

Order

Hi, I ordered a few boxes of joblots on the 3rd of March the seller advised they posted them on the 4th however I’ve had to tracking updates since that at all. I called royal mail today and they said they haven’t received anything yet. The seller has...

Uk to Turkey

I have posted a 2nd hand item to Turkey from the UK and customs has stopped it saying they wont allow food suppliments. It is car door panels which it states on the customs forms. When they buyer has rung them he know says you cannot import any 2nd h...

Resolved! How do I get support when Ebay cannot provide a legal requirement

Because I am registered disabled due to severe PTSD and Anxiety issues I have always been reliant in the past by getting support first by email (now removed) or via X (now removed without notice). Triggers for my health issues are many BUT I cannot u...

Contact

Someone is buying stuff from eBay with my card details. I can’t find a number to ring someone in customer services to speak to. a couple of items have been delivered to me but I can’t contact the eBay seller to inform them.

User avatar by • Contributor
  • 269 Views
  • 3 replies
  • 0 kudos

Funds frozen

EBay has been holding on to my £65 for over 8 months..I sold an item that I bought on eBay for £65 over eight months ago..at the time they said my money will be on hold for about 2 weeks I think..Now it’s over 8 months and I still can’t get my money....

User avatar by • Contributor
  • 335 Views
  • 3 replies
  • 1 kudos

Is the GSP down?

Hi all,Is anyone experiencing issues with international buyers somehow bypassing the eBay GSP??? Since Thursday/Friday buyers seem to be able to bid on, or purchase from me outside of the GSP, which is something I don't want to happen, I haven't chan...

Posted to wrong address

I sent an item to incorrect address. Have sent message explaining and asking if they can forward to correct address but have not responded. Have said I will send them money to do so. Any idea what to do now?

Monthly payments

I noticed on PayPal account, they taking money out per month, not sure why that is please, can you ring me about this, I'm just confused, it's very important, it's £23.39 per month ..please ring me urgent. M.Brown. Peterborough.

Resolved! Bought item then toldi old on vinte

Hi, I bought a item then was told don't pay as she had sold on vinted, I did pay as I would have got into trouble but she doesn't want to cancel item.so if it sold on vinted I won't get.whats next step?

User avatar by • Contributor
  • 233 Views
  • 3 replies
  • 0 kudos

Returns closed without reason

seller sent wrong item so setup a return only to have the case closed with no explanation. I can only assume it was because the seller stated No returns in the listing. If this is the case he has freedom to send whatever he likes. How is this fair. E...

User avatar by • Contributor
  • 505 Views
  • 8 replies
  • 0 kudos

Resolved! Ebay deteriorating

I've used eBay for 15 years both as a seller and buyer. The default courier (Evri) has made me consider whether I should continue. Delivery on Feb 3. 202. Left note on my door saying I was in please knock. No knock but my dogs heard something so I we...

User avatar by • Engager
  • 506 Views
  • 5 replies
  • 2 kudos

I bought a door canopy that doesn't fit

Please I mistakenly bought a front door canopy that won't fit my house and a request was raised to cancel the order as the cancellation request was sent 1hrs after purchase after realising the mistake. The seller declined my request and expect me to ...

Selling- item too large

Hello, the box i have packaged items in is too large, but it is under the specified weight. ebay wouldnt let me choose anything other than a medium parcel. will it still get picked up by royal mail? im fine with being charged as long as it is sent.

Order number: 11-14312-88557, i was wrong,i need to pay her back & change my feedback please

Hello,i was refunded for faulty item ,turns out it is working,i was using wrong lepro app,PLEASE HELP ME RESOLVE THIS,AS I FEEL TERRIBLE . My message to seller below....hi sorry about this i was using the wrong app my app is for my old smart led bulb...

Access

Anyone else having access issues to ebay platform, have not been able to view the site for 3+ days now ???

Hair extensions

Hi I brought hair extensions from eBay and I order six pack in total and paid only three have arrived, I tried to contact the seller on eBay but it not allowing me, please can someone from eBay contact me regarding this problem

User avatar by • Member
  • 289 Views
  • 2 replies
  • 0 kudos

Postage

I’ve just sold an item. It was marked as to be collected in person. Buyer wants me to add postage costs to the invoice. Any idea how I do that?

Address change

I have just moved house. New address. New phone number. I edited my account last night to provide eBay with my new address and phone number. In response they now want me to send them an image of my passport and have suspended my account. I did so imm...

Resolved! Potential buyer since 2019 but no feedback at all

Looking for some advice, listed fairly high value item and have potential buyer, due to item been electronics there is buyer protection but no seller one, potential buyer has no feedback at all but been a member on ebay since 2019 which I find it a l...

User avatar by • Contributor
  • 468 Views
  • 12 replies
  • 0 kudos

Collection enabled - wrong location

Hi, I’m trying to sell an item in the UK. I select collection, confirm the post code (correct on the items detail screen) however on the preview listing it is wrong- it is my “home” location (primary shipping address). Any help is appreciated.

User avatar by • Member
  • 281 Views
  • 1 replies
  • 0 kudos

T

Tracking on but parcel has arrived the shop wants barcode to release it 

Account Restricted

I linked my eBay account to my Payoneer account. I verified correctly. Then it was temporarily restricted. I am unable to sell items. Please restore my eBay account.

Can’t list item

Hi everyone im having trouble listening my items. I’ve recently changed phone numbers, I’ve updated my new number in my personal information and verified it. But every time I try and list it wants to send a code to my old number which I no longer hav...

Tracking Number

Hello everyone Please i was unable to add tracking number to my customer order. keep on saying error after i click on it. I need help plz. THANK YOU

help please

can some1 please tell me a direct contact number for ebay or can any1 link how i request a call back please its urgent regarding my account tia

Please help.

  I sent the package to the address provided by the seller, but instead of the tracking number, I registered the package number with eBay. I want to correct this.

IMG_7257.png IMG_7259.png

Pick Up

I have bought two items recently and had them delivered to the pick up facility (shop) nearest to my home.The first order (which was actually 2 items) showed as delivered in my eBay but I did not receive a notification from eBay. Half of the order wa...

Connecting cjdropshiping?

Hi, how do I authorise my EBAY to cjdropshipping? I have been trying to follow what they telling my I cant seem to find on how to do it, I have changed my banking details.

buyer no contact

I make pool cue tips to size. Customer bought one but didn't state size. Got message later on from another customer telling me a size. since they are different accounts and both accounts only joined on the day I sold it seems a bit suspect to me . Ha...

Getting paid

Sold the item, fella came to pick up item yesterday and I put it down as collected, the lad in the other end confirmed the collection but the money hadn't been released

Wrong parcel sent

I accidentally sent the wrong parcel to the buyer is there anyway I can’t get it returned or do I have to wait for the buyer to receive the item then request a refund hoping the agree to

Resolved! Scam buyer

Im selling a vehicle and a buyer with zero feedback has 'bought' the vehicle but no payment has been made, no contact made, no reply to message I've sent them. They are hundreds of miles away from me, I believe this is a scam. How do I cancel this tr...

Faulty item

Brought a item and it’s gone faulty and I tried to contact the seller but ever time I try it it won’t leave me contact them can I have help please

User avatar by • Member
  • 374 Views
  • 1 replies
  • 0 kudos

Combined postage

I sell very small items that could easily go in one padded envelope. How can I have just one set fee for postage for however many different items they purchase from my different listing please? Thanks

Refund

I sold a working fridge last month. The buyer contacted me to say it would not turn on, and sent photos.I immediately sent a full refund (on 26th Feb) and today (7th March) the buyer just opened a return request, and eBay are asking me to respond and...

Restrictions account

Hi You have blocked my selling account due to some payment. I want you to unblock my account so that I can sell my pending stock and I will also pay you at the same time.

User avatar by • Contributor
  • 485 Views
  • 4 replies
  • 0 kudos

my ebay app not working

Whenever I try to access any of my ebay pages, or if I try to login, then I get the following error message: "Invalid access token. Check the value of the authorization HTTP request header"Never had any problem like this before.

Resolved! WARANTY SAGA

I've just cancelled an order for a brand new item in the UK. At the last minute before driving to collect I found that the seller is only offering one month's warranty. How can sellers in the UK get away with this and why would anyone buy new based o...

Accepting an offer

I have had an offer for an item I am selling however although I click on “ accept offer” a small square box comes up saying “accept offer” so the “accept offer facility appears not to be working. I’m going around in circles and there is no option ava...

Promotional Fee’s On Previously Sent Offers

So I have sent out offers to watchers of the item I was selling. Then a couple days later I agreed to the promotions fees. The item then sold via a counter offer. But I’m still being charged the promotional fee’s. Does anyone know where it states tha...

User avatar by • Member
  • 390 Views
  • 1 replies
  • 0 kudos

Order

Disgusting I cancelled this item a guitar because it would take way way way too long to arrive, I cancelled this the same day I ordered it , now ebay say I can't get a refund or cancel this guitar ,now I'm outraged, disgusted, angry and sad at ebay f...

Buyer not completing purchace

My car was placed on your eBay site it sold and the buyer contacted me to make arrangements to collect it but neglected to complete the purchase I think eBay should take a deposit at point of sale to at least cover the cost of the placing of the adve...

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