Failed authentication

[volokuku-0]

Hi. Could you advise how I can appeal failed authentification of a stone island jacket and all consequences of it? I’m 100% sure it is genuine and have a certilogo confirmation of authenticity.

i can’t find such category in customer service / Help section

[papso22]

I don't think you can appeal.

What consequences are there?

[tommystrezures]

they could have failed it because of an issue with your listing and the item. They should explain though why an item failed authentication. What reason did they give?

[volokuku-0]

Hi. Thanks for response. Nothing was communicated to me as a reason for
failing authentification. And I can’t find a way to ask this
question. Despite certilogo says it is authentic plus I had, probably,
hundreds of stone island jackets in my hand and this one is definitely a
genuine one 🤷

[kat@ebay]

Hi @volokuku-0 ,

Thank you for your post.

Just to confirm that there is no appeal option for an item that fails authentication. I appreciate that is not the news you would like to hear but eBay would stand by the authenticators decision.

Thank you,

Kat