Member To Member Support

Inpost broken?

Has anyone else had a major issue with inpost?On 12th January 2025 I purchased a pair of expensive earbuds on eBay which the seller sent via inpost.On 16th Jan inpost sent me a message that it was out for delivery it didn't arrive. Same message on 17...

Buyer wants to view item but eBay has deleted my address

Hi I am selling an arm chair. Potential buyer wants to come and see it first as they live locally. I put my address in the chat but eBay have removed it. How do you arrange viewings?

Multi buy

Any one noticed multi buy has disappeared from listing's a though this was happening until the 4th of February

The buyer wants to cancel order but I can't cancel it because it says that I have already sent it

The buyer wants to cancel order but I can't cancel because it says that I have already sent it.And "You cannot cancel this order because a cancellation exists on this order."But I didn’t send it because I checked the mail before the postman arrived a...

Purchases

Why can't I purchase anything?

Feedback I am leaving is constantly being re-requested and I cant get the problem resolved.

Feedback I am leaving is constantly being re-requested.

Resolved! Seller ignoring me

Hi. Is anyone able to help?On 23 September I purchased an item as a Christmas gift. When it was opened at Christmas, it was found to have a manufacturing fault. I contacted the seller who agreed it was faulty. As it was outside the automated refund p...

Collecting in person but buyer has paid for postage

Hi, I was wondering if anyone could help as eBay AI assistance was no good. I had listed an item for collection in person or for delivery. A buyer placed a bid which I accepted. They would like to collect in person however they have paid the postage ...

Bid terminated

I recently placed a bid on a pair of trainers, it was approximately 3 days before the bid limit would end . As I am writing this message it is now 50 minutes before bidding expires , no other people have bid . But it it seems the seller has cancelled...

I ordered an iten on Dec 1st. Ebay tell me item is being despatched and will send me tracking detail

I ordered an item on Dec 1st. Ebay told me item is being dispatched and will send me tracking details.No tracking details arrive.I have been unwell and it was not until January I try to get it sorted. Numerous attempts to get a response from seller a...

Listings Showing on Ebay UK and Ebay.com

I've just realised that all my listings are now showing on both ebay sites, as a buyer accepted an offer but couldn't pay because it was through ebay.com. I fixed it but wonder why this is happening as I do not and have never shipped overseas, only U...

Payment problem on app

Ebay payment order being interrupted by PayPal add which has taken tye space of your payment order

Fraudulent?

Items are being sent to my home with a business address attacbed and my property is residential

Split payment

On my paypal account, on several of my purchases on ebay, it says "split payment". What does that mean?

Returns

I want to return an item but can’t see it in purchases to start a return

Change of address after QR code created

I've created my royal mail QR code, I presume the buyers address is embedded in that code. The buyer has now asked if I can post to another address. How do I do that now code has been created please. Regards Jackie Strong

Refund on failed electrical item after 3 months

Can anyone help please bought a inverter for £150 new, it has feed after 3 months, PayPal has said it is out of its 30 return window, and I can't see a return option on the purchased item, and seller not espousing? Any advice appreciated please.

Request for Assistance with Suspended eBay.co.uk Account

Hello everyone,I’m seeking help regarding my seller account on eBay.co.uk, which was suspended quite a long time ago. Unfortunately, I don’t remember the details, and I no longer have any emails or messages that might explain why it was suspended or ...

ebay wont let international buyer pay

Hi everyone. I've got a bunch of books that I'm selling (based in the UK). I have people from the US and EU messaging me, saying that when they try to proceed with the purchase, they get a pop up from ebay, saying that "the seller will not ship this ...

Gk leotard

Gk leotard, I never put an offer on it, this is a mistake, this happened with another item a fee days ago, can you stop the recent bid for the leotard please ?,

Problem with my bank account.

HiI have been asked to update my bank details. My bank card and bank account are correct. I can't confirm that they are correct because the ¨DONE button¨ isn't activated!!!! I have tried changing in PAYMENTS in my Ebay and under PAYMENTS in sellers h...

schedule a listing option

The schedule a listings option seems to have disappeared from my listing pages. Anyone else suffering from this?I have cleared cookies etc & tried different browsers.I know where the button is in the pricing options box to choose / show the options y...

Complain re customer services

How can you effectively raise a complaint about customer services when they don't call you back despite promising to do so and then when you ring them phone isn't answered. So you try to get the chat it's attention but even it isn't interested. Is th...

How to get VAT receipts?

I've bought some items from Ebay which include VAT (the seller's are VAT registered). However when I ask for a VAT receipt I'm told that they can't provide one as the amount is different to what I paid as Ebay collected the VAT. I can't see any optio...

Why do I now have to rest the postage every time I edit a posted ad?

Why do I now have to reset the postage every time I edit a posted ad?This recent change is very annoying and time consuming

Lost description photo's on mobile app

When l log on my ebay app the item photo appears for a milli second, disappears and l'm just left with written description but no option to buy.

Anyone got any solution to getting help from ebay with products bought over 90 days ago?

I bought a telescopic ladder on Ebay 4 months ago. Recently received an email from ebay telling me UK government had found these had significant safety issues and were banning them for sale. Suggested I "reach out" to seller. This I did , and they ha...

paymet hold since november 2024

Hello, please help. I sold an item on Ebay in July of 2024 for £83. I sent the order off, and got proof of delivery etc. in november of 2024, the buyer made a complaint to paypal (not ebay) they did not recognise the sale, and i reponded by filling i...

Refunds over 5 months?

Hi I purchased a pair of kickers for my son in September from a online retailer on ebay . They are faulty the stitching has come away and they let water in, which shouldn't happen to shoes in this time frame. I contacted Kickers directly as i do beli...

Get a collection code from ebay

I have a parcel to collect from my local shop but i have not received the collection code e mail from e bay, how do i get this?

payment return

Recently bought 3 off 2 in 1 Aroma Lumibird Lamps from zab-shop. (ebay) about 2 weeks ago. Yesterday i received an email from the seller saying the package had been returned to him damaged so he asked if i would like my money returned. There is a rep...

my ebay app is playing up - when 'clicking' on an ad it opens the description

Ebay app playing up ...it won't let me 'click' buy it now ....it goes straight to showing the item description every time.My tablet is not letting me update the app anymore , maybe this glitch is related? SAMSUNG S2 TABLET

How is the seller protected from buyers claiming non receipt of items even if seller has tracking?

I have an issue with a buyer who claimed non receipt of item. Item posted on 10th and delivered 13th Jan according to Evri tracking. But buyer did not raise an issue until 18th Jan. Checked the longitude and latitude coordinates against the buyers ad...

Global Shipping problems

Amazing how people do not bother to read the rules or listings properly. On mine I clearly state that all issues with postage costs, damaged goods must be directed to Ebay themselves, as once Ebay has received it, thats the end of my obligations. I s...

Can I sell this as Business Seller without a £1000 90 day total

Hello, I want to sell baby comforter/soothers that have been preloved. From what I can see you need to be a business seller to do this. Will I be able to start selling them even though I don’t have a 90 day total of £1000? Thank you

Petty reasons to return item

Hi just seeing if anyone had this issue, I sold a item a model locomotive and sent it and yesterday (23/1/2025) I had a email for return item for the petty reason of the item smells if stale cigarettes. Now I don't even smoke how can this even a reas...

Why is seller rating showing as 0%

I'm considering a costly purchase but have just noticed the seller is listed as 'Private' and their seller rating shows 0%. They've been a member since 2014 and have lots of positive feedback comments, just no seller rating. Should I let this put me ...

Funds in balance not the right amount

I sold a item for £55 and £5.08 was put into my funds balance. Why is this such a low amount i thought it was free to sell on ebay.

No images , suddenly no images to view item.

Suddenly their are no images/photo's of item selected to view !!!!!

Why am I unable to make any purchases ,no messages or emails saying my account has incurred any rest

Why am I unable to make any purchases, no messages or emails saying that I have incurred any restrictions on my account

Resolved! Can no longer create coupons

Since opening an ebay shop a few months ago I have been using coupons to drive sales. Unless I'm missing something, the option to create coupons has disappeared from my Marketing discounts screen. Any ideas why this would be? Also a coupon I had that...

Returns

I have returned an item how can I mark it posted on eBay so the seller knows I have returned it

Reversal of Refund

Had to issue a refund after buyer claimed non delivery, however item tracking shows delivered following day - how can you reverse a refund?

Adding international postage once an item has sold

Morning all, I have just sold an item to Australia but I need to send an invoice to her with the correct postage fee. Does anyone know how I do this?

Security Overreach

Why does Ebay insist on sending an irritating further confirmation of identity once the email and password have been submitted? Should the answer be: "Your personal protection", please don't don'tstate this but rather suggest I close the account. Reg...

Refining a search

Hello, can anyone tell me how to restrict a search to UK sellers only? I am bombarded with items from US sellers, where the postage is impossibly expensive..Many thanks,eb244

Evri shipping costs never match reality

Has anyone else found that the shipping costs that come up in eBay's list for the Evri options never match reality on the Evri website? I regularly find the listed prices on eBay are higher than what it costs to send. For example, it might show £2.94...

Funds available within 24 hours of order delivery

Hi, "Funds available within 24 hours of order delivery"This is new to me and causing issues with ebay releasing payments. Does it mean I can no longer send untracked letters? I can still see that my competitors are sending by untracked letters. Will ...

Resolved! What’s with the live chat ??

Is the live chat with agents down for everyone also ??I was communicating with someone yesterday morning raising a complaint & return request.. then as I was responding “ failed “ kept popping up.I do not have the mental energy/ capacity to discuss v...

Resolved! eBay won't accept my bank account when selling things

eBay won't accept my bank account when selling things,its annoying ,I dont have another back account,then it means I cant sell my Iphone

Tracking

I recently sold an item and entered the tracking details. If I look at the order details the tracking number is shown as a hyper link, and if I follow that the courier shows the items tracking including that it has been delivered (with a photo as evi...

How to return an item which was purchased as a guest, now have no details of sup

My wife purchased an item as a guest and no longer has the details of seller. My wife doesn’t use eBay often and is unsure why she purchased as a guest , as she has an eBay account .The item is faulty and we would like to contact the seller . We have...

Buyers address incomplete on postage label

I have purchased the postage label. Royal Mail tracked 48 I have noticed the address is incomplete and has no street name or number. I have contacted the buyer but they are not replying?

Customer support

Holiday mode appears to customers even though it isn’t on my end! EBay said it was a glitch their end but it’s still happening! Any advice??

Denied refund

On the 4th of December 2024, I purchased 50 HP 250 G7 laptops from eBay. These laptops were supposed to be grey in color, with 4/8GB of RAM and 128GB SSD, as advertised by the seller. However, when the shipment arrived, I was shocked to find that I h...

Listing

I’m selling an item & someone has messaged me to say they would like the item so instead of clicking on make an offer they have put it on as a bid. How do I accept the bid so it ends the listing

Paid for items

Hi, I paid for many items since 17th January and the payment had been detected from my account , but the system showd it is "Pending Payment "And when I checked with the seller, they replied that they did not receive their payment. Please check and f...

Postage options screen changed

Has anyone else's postage option screen changed in the last day or two? Looks like I can only select one postage company at a time now.

Photos

When I click on an item the photos disappear?

Hepa air purifier

I bought a hepa air purifier ,within a month stopped working . Been in touch with supplier ,,Purcsting. Stlll no reply, thought it maybe the filter, cant find a filter to fit .can anyone advise =hepa medical air fiter .

Failed delivery on evri label produced by ebay

Hican you help me. I posted an item I have sold using prepaid evri label prepared by ebay. The address is wrong in that label and so delivery has failed .Now ebay have taken the money from my account and refunded the buyer. How can this be right? wha...

Case status link error in ebay

I had a seller refuse to send an item to me, unless I paid him 5 times the price outside ebay. I started a not received case, and I think this is going through, but when I clink on the link from messages (ebay.co.uk), it takes me to the US site (ebay...

Refund on eBay

Hello everyone I was wondering if anyone could help basically a few days before Christmas I shipped out a pair of airpods costing £33 The buyer now sent me a message on the account that I shipped them out on saying they apparently don't work anymore,...

Resolved! Person buying then later requesting return more than once and only happens with that one person !

Really frustrated ,sold an item and sent it and then realised this person bought from me before and requested a refund this has NEVER happened to me other than with this person how can you have eBay look how many times this person does this as I assu...

Cannot see what sellers information about for sale of item

Hi there. Im looking at items on eBay for sale but I cannot view the sellers information about what the seller has written about it.

Global shipping program

I've just had someone buy a gold ring through the global shipping program. The ring itself is 9 Ct Gold Rutilated Quartz & Diamond Ring.I can't find a clear answer anywhere as to whether we can send gold rings with gems and diamonds in to the US from...

Charged twice for venicle listing

Hi. I relisted my car for sale. I went back in to ammend some details and resubmitted. I then saw that the car had been listed twice. I immediately cancelled the second listing but I have been charged twice. I cant see anywhere to request a refund. A...

Feedback

I'm not able to leave Feedback anyone same? EBAY u need to sort this!

Viewing pictures

I click on an image when viewing and I am taken straight to the item desciption. I am not able to then view any images. Any suggestions?

Product recall

Received a message about a product recall.Item details: 405241782839 - Tungsten Carbide Wood Carving Disc Shaping Wheel 125mm for Woodworking Tools how can I get a refund ?

Resolved! Scam buyer protected by eBay

Sold item and posted with next day 48h recorded and tracked delivery how ever the delivery took a bit longer then expected and buyer open case item not received then threatened me on messages that they will claim it was never received and I declined ...

Upgrade

I'm being asked to upgrade as my eBay app is outdated. How do I upgrade, cant find anything in settings?

INCORRECTLYLISTED ITEM

I NEEDTORING CUSTOMER SERVICES ON FRIDAY BUT NO CONTCT PHONE IS LISTED. TRIED RAISING COMPLAINT, IT DISAPPEARSAND WILLNOT SEND. ANY IDEAAS WELCOME.

Postage fees much higher than quoted when selling to auction winner in Australia from UK

The fees ebay are now presenting are way-off the quote it gave me before I listed. By over £250!! This cripples the sale from my end. I can't find any way to change the postage option or cost, or find out how I can deal with this with ebay. What do I...

naming a payment card

Is there a way to name a payment card? I have a few I use and it would be nice If I could give them a unique name to clearly identify them. Like Mine and joint

Selling 14ct gold with authenticity guarantees

Hi I’m selling a 14ct gold chain with authenticity guarantee it is hallmarked 585. I’m worried it fail the authenticity test . Is 585 hallmarked enough or does it need 14ct hallmarked

Resolved! Feedback

I'm leaving feedback for purchased items but the eBay system is not currently updating with my feedback details. The items still show as requiring feedback?

Hi

Why has my garage stopped working on the eBay app

Global Shipping Program

I'm in the UK and trying to buy a car part from a seller in the USA. The Global Shipping Program (GSP) list of countries does not include the UK, so I can't purchase it. The part is a Body Control Module (BCM) for a 2007 Jaguar XK. Why won't the GSP ...

Payment discrepancy

Help! I've recently had an offer accepted by a US seller - I'm based in the UK. The offer was agreed at $51 with a shipping fee of $19.36. When I proceed to pay the price has shifted to $61.20 with postage of $19.03. I have no idea why this is doing ...

please help orders gone to wrong house

hi all i had two auctions that finished at the same time, i printed out the labels and sent the items, however, the labels got mixed up and the items were sent to the wrong orders (switched) ii have bought a second label and sent them the label link ...

Defective Item

I bought a complete sink with water tap last October. The kitchen was installed beginning of December and it's already rusting and pealing, I contacted the seller but no answer. Is there something I can do please?

Ebay want me to register as a business seller

Ebay have emailed me as they think that I need to register as a business seller. I rarely sell anything on ebay, so how did they come to this conclusion.

Funds not added to my balance

I sold an item on Ebay yesterday. The buyer paid almost immediately. Despite this the funds haven't been added to my available balance yet. Why is this??

Resolved! Partial Refund

I have been sent a partial refund to a bank card I no longer have due to being compromised and destroyed, how will I now receive the refund. Could it be added to my selling funds and I will withdraw at a later time?

Postage to another country

I live in the United Kingdom. Can I purchase an item located in the US and get it sent to an address in Canada?

Bid Cancelled by Seller

I bid on a coffee machine at 300GBP. It had a Buy Now tag of 500 GBP. Since I was the only bidder, I won the bid, but as soon as I asked the seller to send me the address, he told me he had sold the coffee machine. I made payment in response to eBay ...

Rayovac Crystal Clear Hearing Aid Batteries.

These batteries are specifically branded and manufactured for the NHS. People with hearing problems can obtain these for personal use at no cost.Why do Ebay allow sellers to sell these batteries that should not be available for resale.How can Ebay be...

How do i get Transaction Fee's retuned?

I posted a car with a buy it now price, someone bought it but turned out to be a scammer. I've cancelled the order but lost the fee's i paid to post it and the transaction fee. anyone know how i go about reclaiming them? I've clicked on the email lin...

How to cancel unpaid lots?

Hello! I have two unpaid items, but this happened unintentionally: I regularly buy a lot from this seller. He sells many lots every day, and I buy several lots daily. To save on shipping, I pay for everything I buy in batches. The last time I purchas...

Fraud Case - £10K Lost, No Support from eBay

I am writing to share a deeply concerning experience in the hopes of getting help and raising awareness. Recently, I purchased several MacBooks from a seller who claimed they were urgently selling due to medical reasons, offering the items at a disco...

i am selling my van and when listing only offers cash on pickup for payment method

i am selling my van and the listing only offers cash on pickup for payment method and if i dont select that method it wont allow the listing and gives this message ...No Offline Payments selected for the site you are listing on or for the category se...

Item not deliverd

I did send the itam but he did said me he did'nt recived the itam ,and tracking are not showing properly

Collection notice

What can you do if the buyer doesn't acknowledge collection of the item?

Lost Parcel

Hello,I have sold an item last month and I sent it through royal mail. The seller requested for the refund because he didn’t receive his parcel. I requested buyer to wait few more weeks the parcel might be delayed because of weather conditions but he...

Return item misdelivered by Royal Mail. How to claim?

Hi all, I've got a bit of an odd one here. I sold an item and the buyer opened a INAD case, I accepted the return and an eBay generated Royal Mail tracked returns label was sent. Unfortunately the delivery was due while I was away on holiday and I wo...

Violation of Ebay policy

Just bought a couple of batteries and Ebay contacted me telling me to return them due to a safety issue and a violation of their policies. The vendor has refused to accept them as they have been used. where do I stand? I can't even contact Ebay as th...

Violation of Ebay policy

Just bought a couple of batteries and Ebay contacted me telling me to return them due to a safety issue and a violation of their policies. The vendor has refused to accept them as they have been used. where do I stand? I can't even contact Ebay as th...

Report a seller

Want to report and let buyers know about the very poor and ignorance service of one of your sellers..

Buyer not happy with colour of item

Hi,I have just had a query raised by someone claiming that the tie they purchased isn't the colour they expected. All my photos were taken in daylight and the tie is blue with grey and gold colours. They claim that it is brown and have sent a very da...

New payout rules

I am ceasing selling from the 3 rd February because of new payout rules,how do other sellers feel

Photos

Why cant i see photos of things for sale

Photos aren't showing with the description of items

Why aren't photos showing when I click and item I'm browsing

Unable to see the full advert pictures

When I open a listing I am unable to see the pictures on my tablet, all I can see is the item description not sure what is happening

I refused to pay costumes fee

I returned the package from customs to the seller. What is the return procedure? Do I have to pay the costs?

Ebay app

Reported this morning to ebay agent that the app is not working properly, not showing photos,or allowing me to buy or bid on items. 10 hours later it still aint working

Return of damaged item

I ordered something and it arrived damaged, not what I ordered (with spelling errors on the box!) and as it was a gift, I requested a return. The seller accepted my return and sent a postage label. When I tried to get to the postage label, I can’t ac...

This is a fake account my email is hacked

This is a fake ebay accout as my email has been stolen. i cannot contact ebay to delete it or for any support - automated phone line Automated help line what can i do???

Full page missing

Can't see full page .click items I want to bid on and all I see is items description but not the top part of page ,reinstalled ebay but still no different. Can anyone help

Resolved! What is the cost to the seller of using a buy it now listing and keeping it on for months?

What is the cost to the seller of creating a buy it now listing on ebay.co.uk and leaving it running for months or even years until someone buys it?is that free or is there some way that Ebay charge me to do that?

eBay simple delivery

After using eBay simple delivery the first part went smoothly printing out the label applying too packaging and dropping off at the post office. Bit the buyer has recently messaged me saying that instead of the jewellery they purchased theyv received...

Dropped calls from eBay agents

Why is that when I receive a call from an eBay agent on an 0345 number the call drops the instant I answer it? There are no 0345 numbers blocked on my phone.

Item search list showing shop link

Hello, Looking for a bit of guidance. I am trying to find out how I can have our shop name appear is search results.I have attached a screen clip showing what I mean hopefully I can explain it clearly.The top listing is one of ours, the lower one is ...

Return abuse

Buyer claim they received Apple watch, This is not possible iI only had one shown in the listing with serial number shown , They opened a return showing a watch with different serial number, They said that I took photos of a different watch in my lis...

Wrong car parts being delivered

Hi, we have ordered 3 different bmw slave cylinders from 2 different sellers and they have been picture on eBay is not the same as the item that is being sent. The third slave cylinder arrived today and it’s the same issue even though before I ordere...

Charged twice for vehicle listing

Hi. I listed my car for sale and then ammended the listing. The listing had moved to drafts so I relisted it. The listing then appeared as two listings . I immediately canceled the duplicate but have now been charged two listing fees. Any help with h...

Refund

Номер заказа США : 17-12585-64295Продавец удалил свой аккаунт и не отправил мне посылку.

Postage to Isle of Wight

I have an item that has sold and I'm using the new ebay "simple delivery" I've gone to print the postage label and I get the following message:"The post from or to address is not covered by this service" (the service is evri)I contacted customer serv...

Ebay simple delivery

Evri have not picked up the parcels from the drop off point for 4 days

Car Head light scratch remover

Hi, I’ve purchased a small spray container to remove car headlight scratches. It hasn’t come with any instructions. I wondered if emery cloth or fine sandpaper has to be applied on the headlight glass first ?Any help would be appreciated thanksRoger

Connterfeit goods received

I have received conterfeit goods from a seller and want to send them to trading standards, but eBay want me to return the goods before I get a refund, what can I do?

Buying from USA

I contacted a seller in the USA asking for shipping costs. He responded promptly and I decided to go ahead. When I clicked on Buy it Now it said the seller wouldn’t ship to UK. I went back to the seller and he said no, that’s not true, I need to sign...

Searching for listed items

I listed an item yesterday and another one today. Both are now active, but when I search neither of them are showing. Why could this be?

Italian customs trash important historical relic

I received an unusual (for me, at least) communication from eBay today. In short: 'The item in question has been classified as restricted. This could be due to import/delivery restrictions or eligibility requirements within the Global Shipping Progra...

MC011

Hi, I have been selling on eBay for around 7 months now. I was suddenly hit with an MC011, I think it was because 4-5 orders were over due from the dispatch date. I sell as a Business. EBay have asked me upload information for verification which I ca...

Resolved! There is nowhere for me to leave feedback for buyers.

This hasn't happened before but in the case of 5 sales in the past few days there is no dropdown or anything I can click on to leave feedback. I have received positive feedback for the sales which have been delivered but can't reciprocate.

Returned item hasnt arrived

I sold a phone for 150 and the buyer f didn't like the condition so returned it and I sent the money back but the phone hasn't arriv3d back over a month has past and I don't have the phone and I'm outside pocket 150

Discount voucher not applied

How to a get my 15% discount voucher applied to a purchase that didn’t come off at the checkout ?

delivered item not showing as delivered on the tracking

I printed the label off on ebay for an item I sold. This was sent to the buyer who has reported that they received it, over a week ago. Tracking on the Royal Mail item does not show as being delivered?

I have received a return label return number is which im unable to print

I have received a returned label number and I am unable to print it I've been trying for 3 days now and when I do try to print it I get s message saying something went wrong it no me but them of you could look into this please the company

Postage cost

I have sold an item and in the listing I generated a postage cost. This postage cost now has doubled when I go to print the label. And it says ‘Buyers postage request’ . I have contacted the buyer and they said they have not requested anything regard...

Wrong tracing number

Hi I’ve entered the tracking number incorrectly how do I change it?

Cant purchase

When clicking on purchase item it just takes me to sellers other items page.I've uninstalled and reinstalled app.still the same

Missing parcel as a seller

I am a seller that has sent a parcel via royal mail that has not arrived. It has tracking. I have had to refund the buyer now and need to claim for the missing parcel but cannot see how to do this

Business account - Freight option does not work when selected, customer cannot buy

After recent changes made by ebay to courier/delivery options, our customers are now being preventedc from buying from us. We are selecting 'Freight: large items that require special handling' as our delivery method as we use Proovia. When the buyer ...

Been charge for a shipping Label that I did not use of request

I sold a item on ebay. I got paid and then took it to the post office and shipped it 48 Hour Tracked. I then realised that ebay have withheld £4 for a shipping label and tax. I did not order a shipping label! I contact the telephone number for a call...

Updating bank account

I opened my original ebay account when I was living in Australia. Now I'm back in the UK, although my address/phone number etc has changed I can't seem to change/update my bank details to a UK bank account. Can anyone advise how I address this please...

Changed postage method

I recently sold an item. When I went to post it I saw the prepaid label was Evri selected as the carrier. I can't use them at my location. I then just posted it by royal mail. Because of this eBay thinks I've not posted it and I can see any way of ma...

Viewing an item by appointment

How can my potential buyer view an electric wheelchair if eBay does not allow phone numbers or email addresses to be exchanged to make an appointment?

Both the seller and E Bay have not sent me a returns label as promised. What do i do?

Both the Seller and E Bay have not sent me a "Returns" label as per my request. I need this to proceed with my return of goods back to the seller. How do I proceed with this. What should I do next? Obviously I need a return label to send back the goo...

Trying to contact a seller, previously possible but not now, it seems

Upon pressing 'contact seller', a panel comes up listing rules but doesn't allow me to write a message and send. How on Earth do I contact him with this strange change to procedure?

Refunded then 2 days later money taken out, for the same amount!

My partner and I were both looking for an I pad, cut a long story short we managed to buy 2 within minutes of each other, contacted 1 of the sellers cancelled order, refund given 19\01\25 to be taken out my account again 2 days later.? Anyone have an...

Click and Collect Option Removed

I have seen a number of posts asking why click and collect is not available and the seller doesn't know why. I have chatted to eBay and the reason is that if any part of your listing indicates that the item is outside the Click and Collect parameters...

Feedback

Can I leave feed back to an ebayer who bid full price 2 hours after listing, this stopped anybody else from bidding.Then despite numerous reminders did not pay. Very strange as they have 100% on feedback score. They gave an excuse of, "thought it was...

Process when item is sold

Hello, please excuse the basic questions but I am new to eBay selling and have just sold my item. I received a message from the buyer saying - 'Good morning. I was just following up to see what the situation with this is. It's due latest tomorrow but...

Postage fees

I have been charged for printing a postage label but havnt printed one

Seller refusing to send a vat invoice or receipt

I asked the seller to send me an invoice in the messages and he replied saying that the invoice was attached.I replied and said that nothing was attached. He said that he couldn’t send the invoice in the messages and he would post it to me instead. I...

Buyer report some items but not all

What can I do to open a resolution case on a buyer after the buyer returned item missing figures and they had replaced items with poorer items, I had tried to offer a partial refund before accepting refund, the buyer refused and I was forced into the...

Postage

Hi Please can someone explain why I’ve been charged £5.86 to either print off a label or to get the QR code thanks

Talk

Hi I am a seller from Pakistan now my account his closed I can't list items so I request you that please review my performance and give a chance for proof himself I will work hard. Blessings Zahir

I am unable to make offers.

I am unable to make offers. I put in an offer for an item but the Blue submit button does not show

credits to my account

I am receiving credits and I don`t why??

Return item thats sold

Hi, i sold some second had car parts last july/August. In October the buyer messaged me to say they were the wrong parts and did i measure them. 2 items of the 8 were wrong. Nothing broken just 5mm too small. Of course i didnt measure. The buyer open...

how do i send some one a gift payment

Resolved! Lost purchasers address

Some how, accidentally marked item as dispatched and now lost purchasers address. I have obviously contacted purchaser, but is there anyway I can recall the original purchase, with the address. I am paying postage

Resolved! OLAPLEX shampoo that seems to be fake

Hello, I turn for some advice as i have bought Olaplex nº4 shampoo from seller who assured me its genuineHowever when it came it right up seemed off as label suggested "Made in USA", next issue the foil under the cap needed to be removed by knife, sm...

Buyer wants to pay for faster postage after buying and paying standard postage.

Buyer has paid for item with shipping but has asked if he can pay more for a next day service. How do I invoice for the extra cost

Estimated delivery date is before auction ends

Estimated delivery is 25th but auction doesn’t finish till 26th ?Any advice appreciated

Retun label

I have purchased an item which was damaged in transit. I requested a return the seller agreed to this and sent me a label for a much smaller item.The PostOffice wanted me to pay the balance for delivery.I contacted the seller and was told to contact ...

Postage Label

Had an absolute gutful of Ebay after 23 years. I now feel like a ‘criminal’. I’m seriously thinking of no longer selling my own private belongings moving forwards and only buying. The stress of things going wrong through no fault of my own and gettin...

Format help

I have managed to revert to old eBay format how do I switch back tia

I would like eBay to step in on a refund request

I have followed instructions to try and get eBay to step in on a refund I requested for an item that was delivered with to brakes in it. There is no option for this in the more actions box like it says.

Jacket confirmed sold

I haven’t been paid; but can’t get past the stupid Ai assistance. I actually want to speak to advisors. Any ideas. thanks in advance

Ebay balance and tax.

If I use the money on my Ebay balance to pay for items on Ebay. Do I still have to pay tax?

Refund

I purchased an electric lunchbox that arrived with a broken catch to hold the lid shut and a crack I the inside storage tub. I contacted the seller and they offered me £6 out of the £19 I paid and said I could keep the broken lunchbox. Why would I wa...

Bid Received but when sold to highest bid, has disappeared

I received notification of bid received on dress but when I went to end listing, to sell to highest bidder, it has disappeared. The option now is only showing to relist item as it didn't sell? Yet I've received email notifying the bid?

Been sent the wrong item

Hi this is Mr Allan Littlefair Order item Tack Life 18v 2.0 Lithium-ion batteryOrder number 14-12591-11838 I have received the wrong item a Thomas &Friends puzzle

fraud

hi all this week my google mail account was hacked, this enabled them to be seen to be ligit in making purchases from both my ebay amazon and other people that i do business with, i have stopped my cards so that the account wont pay out on purchases,...

Buyer asking for a refund

I sold two vhs movies but the buyer is asking for a refund as they cannot watch them due to tracking issues. I have just gone onto their page and they are selling copies of them. Can I issue a dispute against the buyer?

Customer wants to buy but eBay is saying my item is not available in their area.

I received a message from a customer in England that wishes to purchase an item I have for sale. I only sell to uk buyers. They informed me that when they tried to buy eBay said the item is not available in their area. Please can anyone explain why e...

Payment not available for 2 days after delivery

So you could wait a week to get paid depending on what kind of postage you use . 24 hour delivery you will have to wait four days in total, is this correct?

Resolved! Missing parcel

Customer says she hasn’t received her parcel but RM have delivered it.Tracked with photo.Buyer demanding money back or she will leave feedback accordingly.

Selling

Hi I'm.being charged 14.99 for a vehicle i listed but failed to sell so I pulled the listing . is this correct .

..rip off

I am disabled and purchased a nebuliser oxygen machine from someone i think was called ...never arrived and does not show up on my purchase history has anyone else had dealings with this person?? eBay Commerce UK Ltd

2kw fan heater nearly set on fire

I bought a 2kw fan heater under 1 month ago and it started glowing orange and over heating while the fan was completly off luckily i was near it and at home so i unplugged it or it could have possibly caused a fire it was glowing hot and almost lit t...

Saying rug has been delivered

Purchased a rug 2 days ago seller is saying it has been delivered, which it hasn't seems very suspicious??tracking was provided ,but unable to load tracking details for my address..

Selling defibrillators

I have seen loads of defibrillators for sale on eBay there is even a dedicated section but I am being blocked from selling due to eBay policy?

Can't "Contact Seller"

For months now, I have been unable to "Contact Seller" - maybe a dozen sellers about different items. Their "AI Assistant" is useless in this case. I did once manage to get to "chat" with (i THINK !) a person, who could not tell me why.I don't CARE "...

Buyers protection

Purchased Sony headphones from seller on Saturday 18th waited two days still hadn't dispatched. On Monday 13th late evening requested cancellation only because i knew seller hadn't dispatched yet. Same evening messaged seller to kindly cancel order e...

116368418843

The seller has made unrealistic demands on time frame for collection by giving just a half hour windowand says i must bring 2 people and carry large freezer down stairs without insurance or any health and safetyprotocol

Seller issues

Hi! I made an offer for an item which was accepted. Payment was made. Now the seller says the price is too low and wants me to cancel. I do not want to cancel. I want the item I have purchased. Please advise

Custom

When using the App. How do you get to mail that you have read. I have had this problem a couple of times where after reading and responding the message just disappears. I can see it using my Internet account, but can't using the App.Thanks

A bidder messaged me saying he bid over the reserve price, but it doesn't show.

A bidder messaged me saying he bid over the reserve price, attached a screen shot but my account says reserve not met.

Item not received when postage was agreed

I paid £120 online for an item which was advertised as to be collected. I e-mailed the seller to see if he would post it and he agreed to and I paid a furtehr £10+ for postage to him. I had to give him the 'collect' code that I had received in order ...

Item deleted

Auction item sold today. Buyer unable to now find item to pay. Item now in my deleted items list

Banned frmo seling clothes

Hello,I was banned from selling clothes or shoes permanently,because I selling some fake designer items,that I bought from ebay.Although I never put names and I purchased from Ebay.I don't think it's fair to ban permanently. I don't know what to do n...

ebay payouts

Hi all i cashed out ebay payments on the 13th and 15th of January and have still not received payment in my bank account.

Feedback removal

Why won’t eBay remove positive feedback left in neutral section .?

EBay ended my listing

EBay ended my listing due to a violation re counterfeit goods. I had not in anyway implied that it was a copy of any brand. I have just checked and if I search designer inspired, there are literally hundreds of items!

collection codes

From 4th Feb. sellers will have to insist on a collection code before releasing goods to buyers and their couriers; I can see that this is going to cause problems and bad feeling between sellers and buyers. In my experience buyers don't care much abo...

Labelling with QR

New to this. Sold an item yesterday. Still to be dispatched yet listing says it BEEN dispatched. I can’t find any option to generate a QR. Help?

Resolved! Can someone please help me

I bought a pair of jeans that were incorrectly described. I requested a return but the seller is disputing that his description was incorrect and that he will accept a return but will not pay for a return label. I used the auto help box which informe...

Not receiving Nectar point after buying through the nectar app

I spent money through Nectar partner offers on the 5th Jan to buy from eBay and received a email from nectar saying the points will arrive in 5 days but they haven’t yet.I have phoned them and they told me to contact eBay, which I am doing.Can you he...

Item defect after 70 days

Hi there, Dear,Date 22-01-2025.Please help me with the following.I bought a Primesat FS-700 satellite meter new on eBay, date 12-11-2024.Start-up and display were no problem.Now, 22-01-2025, 70 days after purchasing, the satellite meter appears to be...

ebay fees

Hi even if i buy something for 99p in feb do i still have to pay an extra 75p on top thanks Graham

strange address added to my delivery options

This address has appeared above my normal delivery address, its in usa and has nothing to do with me.

Urgent Issue with Ended Listings and Price Updates

Dear eBay Support Team, We are experiencing an issue where products we have ended are still available for customers to order. This is causing significant confusion and operational problems. Additionally, despite updating the prices of some products, ...

eBay ended a listing

eBay have ended a listing for breaching listing policies. Apparently I have had communication with a buyer to sell outside of the eBay platform. I absolutely know that I haven’t. How can I resolve this and can I ask eBay to give me evidence? thanks

Getting refund

Hi ,please help someone I was promised a refund once I sent the item back it was over the returns policy but the seller said that I could send it back as I had a reason for sending it back we have been communicating and they said for me to send it ba...

Refund

I purchased a USB electric heated throw, when it came it wasn’t as described I wanted to return it to get a refund but the seller persuaded me to keep it and get a refund which I didn’t really want to do but with it being the run up to Christmas and ...