Faulty electrical item, 3 month old

[locostracer]

I've bought a battery angel grinder. it failed after 3 months, and is now dead.

This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.

as it past the 30 day return window, ebay and paypal just close the case.

The supplier is just ignoring me.

How do I get the seller to honour the 2 year warrenty?

As to me, they know after 30 days they can just ignore me and hope I go away.

any help will be much apricated.

[tobiasd4]

I assume it was UK business seller. 

Contact citizens advice for help.

[locostracer]

Yes UK seller, but they are just ignoring my messages, as I expect they know, ebay and paypal will shut the case as past the 30 days return window.

I know my rights, and the seller has to honour a 1 year warranty for the items to be "fit for purpose" but if they won't respond, not a lot you can do.

Hence what I can get ebay or paypal to do? As they should also honour the warranty, but just fob me off.

[tobiasd4]

Did you check citizens advice website as I suggested? 

[locostracer]

I'm after what I can do within ebay, as that's where I bought it.

I am entitled under UK law, as refund or a replacement, as the item is not fit for purpose.

But if the seller ignores me, I don't have an address or phone number, know my rights is a bit pointless.

I need to know how to get the seller to respond.

As I expect his dodgy tools break that much, he just knows, if it's after the 30 day return period, he can just ignore people and get away with it, even though a 2 year guarantee is offered.

and I'm guessing with the lack of replies, there is nothing I can do.

[red_magpie]

I am entitled under UK law, as refund or a replacement.

Then you may be able to use UK law to claim this. But we're not able to give legal avice here - there's plenty of advice online, but it may be best to start by consulting a solicitor, or citizens advice.

eBay's user agreement sets out clearly that the transaction is between you and the seller. eBay has no interest once its own 30 day money back guarantee has expired.

Buying from unknown sellers here is not like buying from the shops. eBay itself even warns buyers that "they do not guarantee the existence, quality, safety or legality of items advertised, or the truth or accuracy of descriptions". Who would buy from a shop that stated this? eBay is a jungle.

[tommystrezures]

"that the advert says has a 2 year warranty,"

OP is it the manufacturer offering the warranty or the seller? If the manufacturer have you gone back to them?

[locostracer]

I bought it from the offical UK seller according to the advert. But without contact details its hard to do anything.

[locostracer]

I don't need legal advice...

All I'm after is what I can do within ebay to get the seller to talk to me, or honour their warranty.

Well if ebay "responsibility" is only the 30 day return window, and then they let the sellers do what they want...

I will not be using ebay for future electrical purchases. 

The seller was the official UK shop of the tool, or it "pretended" to be .

Guess the result, is don't buy electrical items, or anything that may need to be returned after 30 days from ebay. 

[jckl1957]

Business sellers have to have contact details on their listings so have another look.

I have also found business sellers' addresses and phone numbers etc. by using google.

If the seller is ignoring Ebay messages, you will have to proactively find a different way to contact them and pursue your rights.

[locostracer]

Usually with a real shop, the electrical item is guaranteed with the seller for the first year, the extra over a year, should be said who its with, but the dodgy seller pretending to be the official tool site, is just a scam artist.

[locostracer]

Although a UK seller, and on Ebay UK, and the item being sent via the uk.

The company is a chinese one and in china with a chinese phone number...

so don't really want to spend the money to send it back, as will probably cost a fortune, and they will just ignore me...

Company name

WUHAN JIASHIHE ELETRONIC COMMERCE CO LTD

Address

hongshanquxudongdajie191hao, wuhanqingyangchengshiguangchuang, wuhanshi, 430070, China

Phone

+86 15629129496