Member To Member Support

Banned frmo seling clothes

Hello,I was banned from selling clothes or shoes permanently,because I selling some fake designer items,that I bought from ebay.Although I never put names and I purchased from Ebay.I don't think it's fair to ban permanently. I don't know what to do n...

ebay payouts

Hi all i cashed out ebay payments on the 13th and 15th of January and have still not received payment in my bank account.

Feedback removal

Why won’t eBay remove positive feedback left in neutral section .?

EBay ended my listing

EBay ended my listing due to a violation re counterfeit goods. I had not in anyway implied that it was a copy of any brand. I have just checked and if I search designer inspired, there are literally hundreds of items!

collection codes

From 4th Feb. sellers will have to insist on a collection code before releasing goods to buyers and their couriers; I can see that this is going to cause problems and bad feeling between sellers and buyers. In my experience buyers don't care much abo...

Labelling with QR

New to this. Sold an item yesterday. Still to be dispatched yet listing says it BEEN dispatched. I can’t find any option to generate a QR. Help?

Resolved! Can someone please help me

I bought a pair of jeans that were incorrectly described. I requested a return but the seller is disputing that his description was incorrect and that he will accept a return but will not pay for a return label. I used the auto help box which informe...

Not receiving Nectar point after buying through the nectar app

I spent money through Nectar partner offers on the 5th Jan to buy from eBay and received a email from nectar saying the points will arrive in 5 days but they haven’t yet.I have phoned them and they told me to contact eBay, which I am doing.Can you he...

Item defect after 70 days

Hi there, Dear,Date 22-01-2025.Please help me with the following.I bought a Primesat FS-700 satellite meter new on eBay, date 12-11-2024.Start-up and display were no problem.Now, 22-01-2025, 70 days after purchasing, the satellite meter appears to be...

ebay fees

Hi even if i buy something for 99p in feb do i still have to pay an extra 75p on top thanks Graham

strange address added to my delivery options

This address has appeared above my normal delivery address, its in usa and has nothing to do with me.

Urgent Issue with Ended Listings and Price Updates

Dear eBay Support Team, We are experiencing an issue where products we have ended are still available for customers to order. This is causing significant confusion and operational problems. Additionally, despite updating the prices of some products, ...

eBay ended a listing

eBay have ended a listing for breaching listing policies. Apparently I have had communication with a buyer to sell outside of the eBay platform. I absolutely know that I haven’t. How can I resolve this and can I ask eBay to give me evidence? thanks

Getting refund

Hi ,please help someone I was promised a refund once I sent the item back it was over the returns policy but the seller said that I could send it back as I had a reason for sending it back we have been communicating and they said for me to send it ba...

Refund

I purchased a USB electric heated throw, when it came it wasn’t as described I wanted to return it to get a refund but the seller persuaded me to keep it and get a refund which I didn’t really want to do but with it being the run up to Christmas and ...

as of today, for some reason the "send an offer" function on my listing isn't working

Hiya I have some eligible listed items for sale which have offers to be send to interested watchers. I go in to send an offer and the send offer button and other areas are greyed out. so, I cannot send out any offers at present. I tried to report thi...

Damaged parcel

I recently sold an item on eBay however the buyer later decided he no longer wanted it and requested a return. My parcel arrived back to me damaged that was caused by the delivery man, recorded on my RING door bell. I have spoke with the company in q...

Resolved! postage label

i am tryng to print a international postage label through eBay. I have selected a Royal Mail label, this label is to send a (stamp first day cover) to Norway. It looks like i need to put a HS tarrif code into the customs form. I have no idea what thi...

combined postage at checkout

I have a eBay shop and have noticed that when buyers buy different items together they get charged postage for each item. Is it possible for the postage to combine automatically at checkout? I have looked through my account and cant seem to see a all...

How to get customers e-mail address for customs to pay tax/ duties

As to my knowledge email addresses cannot be put in messages, how do you obtain the email address required by customs for international orders, so the tax/ duties can be paid in advance.

Item delivered by Yodel was damaged in transit, how do I get a refund as a seller (buyer refunded)

I've sold an item on ebay (just under £30), packaged it carefully, marked it visibly with FRAGILE tape etc but it arrived damaged. I have refunded the buyer after they provided photos of the crushed box and broken item but when I contacted the yodel ...

Refund

Hi, i already send back the item but not refund the amount.

Stuck in incorrect automated "policy violation" hell, with chat unavailable and no way to contact!!

HI all, need some proper advice and help here. I am stuck in an endless loop of stupidity and its driving me a little batty I am listing a Tag Heuer watch, i have listed it as i do with a little template i have used for 5 years now, never had an issu...

Current purchase

It doesn't seem like the seller as sent this item royal mail haven't received it iv messaged the seller but hasn't replied at all

Account on Hold

Hi, Yesterday ebay put my account on hold and I must do the following: Resolve all open issues:•Resolve any outstanding fees or seller costs. You can make a one-time payment to bring your account up to date.•Resolve any outstanding buyer requests and...

Buyer makes offer which is accepted. Postaged purchased. Buyer wants to cancel purchase.

HiI was made an offer for an item i was selling and I accepted the offer. Once the item was paid for I paid for and printed the postage label ( £14.83 ). The buyer has now contacted me saying that he doesn't want the item.I do not want to cancel the ...

How do I report a scam seller?

Hi, I wanted to buy a piece of furniture from a business seller but realise from the profile, other items for sale etc that it is a scam seller- how do I report this? Thanks.

Sending a new car part from UK to Australia

I have some car parts listed in the UK with the Global Shipping Programme flag enabled, but a potential buyer in Australia is telling me that the listing says "May not post to Australia". He does have the option to bid, but obviously doesn't want to ...

Aucune nouvelle du vendeur

Bonjourj’ai un souci. J’ai retourné un article qui était défectueux et je n’ai aucunes nouvelles du vendeur. Il n’est pas aller retirer le colis, je n’ai pas eu de remboursement alors que j’en ai fait la demande.comment puis-je faire ?

nákup aplikace

I bought driver booster where it says IObit Driver Booster PRO 12 3PC 1 Year Download, that it is here to download, so I assumed it would be delivered electronically via the internet, but it was sent electronically via mail with a long delivery time.

New account

Hi thereSomeone has createde a new account for me. Please delete kj-085.I had an unautorized login at my account yesterday an the account appeard today

can I add buy it now price to live listing

Can I add buy it now price to a live listing

Eufy robovac warranty invalid

I purchased a Eufy robovac 11S max cleaner. The product failed within the 12 month warranty period but Eufy will not adhere to their warranty as they say the product must be bought from them directly. Surely eBay should not permit their products to b...

Car buying

I bought a car on eBay as the winning bidder. I contacted the seller to arrange viewing and purchase and have not heard back from them. What do I do?

My account has a restriction and I can’t list or buy anything

My account has a restriction and I can’t sell or buy anything

Evri not posted

I’ve not received my item. It’s been about 45 days. Evri is saying delivered on 5th December but then saying delivery failed 23rd December it’s been delayed. I cannot contact eBay no matter how hard I try as it says it’s delivered on eBay. I’m so str...

Payment

HiI clicked the buyer paid by mistake. How do I change this back to unpaid. Not sure if this will unable the buyer to pay.

Scam buyer

Hi there, I sold a carpet cleaner to someone who reported it was broken and asked for a refund. the item came back used, and it works fine. theyve clearly used it and then returned it once used. Its cost me 8 pound each way in postage. I have no opti...

Phantom bids

HELLOHas anyone got sent a message saying 'congratulations you've won this bid and you didn't put a bid on only briefly looked. It's happened to me 4 times were I've had to contact the seller explain things and cancel order. Now because of this I can...

Unable to complete purchases

Despite having funds I am being prevented from completing PayPal payments and unable to buy anything

Under payment from eBay

Morning, having sold a pair of leggings on here for £9.00 and £2.94 postage , after fees I should have received £10.44 which is clearly stated on the eBay breakdown of fees. However I have received £2.47 !! I have not purchased anything on eBay so no...

Missing Postage Options

Royal Mail Tracked 48 and many other Postage options are now not available options for label printing.Please tell me that this just a glitch or have Ebay totally lost the plot.

Return request but item used

hi please can someone assist.I sold an item in December, an Apple pen. I scanned the barcode and a description came up suggested by EBay but I didn’t notice the description was the wrong generation pen. So I advertised it incorrectly in the narrative...

EBay messages not been sent

After clicking on contact buyer link after my last sale, the message that I sent to my buyer would not send.the message included my address for collection of the item that had been paid for.the buyer also had difficulty sending a message to me.

Can't leave feedback

I can't leave feedback I type the message and when go back to refresh it says please leave feedback and I can't, now i am getting emails says please feedback I would appreciate if you could look into this for me Kind regards Sarah Thank you in advanc...

Listing an item

HiI'm trying to list an item but every time I try to list it, I get the following error:"Looks like something is missing. Please fix any issues and try again. Domestic postage cost."I have listed many times before without any issues. I'm selling on t...

Resolved! Fees charged

Hi recently sold a item as private seller on my account payment made but been charged ad fees this been deducted from total why is this when eBay advertise free selling how can I dispute this charge

Appealing a late dispatch.

I've been marked as late dispatch, even though I agreed with the buyer over the on site messaging service.

Followers

How do I find out who is following me?

Can't send my address to buyer

A I have accepted an offer from a buyer and eBay won't let me send my address

New Buyers Fees For Private Seller Items & Payment For Sellers 4th February

Contacted Ebay regarding clarification on new private sellers fees for buyers.As a seller in future will have to wait for funds, two days after confirmation of delivery.This obviously cuts out sending low cost items by standard postage and with posta...

disable a product on shopify

i want to disable some products on shopify which is linked to ebay, will ebay charge me and class it as an unlisting?

Buyer returning worn washed items

A buyer has had an item for 4 weeks she received the item left positive feedback when the item arrived.Now she has opened a request saying item is defective, when I asked her how it had been washed she admitted to using fabric softeners, which was cl...

Missed offer

Does anyone know how to get hold of an ebayer who's offer as expired on an item I'm selling.

Refunding a buyer

Hey, so I sold a coffee machine to a buyer (for collection only). They then decided they could not come and collect it so requested a refund. When I go to refund them, I am being charged £2.40. Please could someone explain why / how I can prevent thi...

Yodel store refusing parcel due to size

Hi. I have had issues sending a parcel at a yodel store and the parcel is within the 120x50x50 limit and they have said they will only accept a parcel up to the size of crisp box. Has anyone else had this issue?

How can I stop items being delivered that I haven't ordered

Evening,I have received many parcels over the last few months which I have not ordered. The address on the parcels is very similar to mine, but by the town name and personal name. The address on the parcels does not physically exist, so presumably, t...

Item sold. I need to forward my address in order for them to collect.

I need to forward my address to a buyer in order for them to collect. How do I do this? Thank you. Regards, Mark

Faulty iPad Cover

Recently bought an iPad cover and just after the 30 day return period the two upper plastic clips started to disintegrate.After sending the seller numerous photos of the problem the seller is more or less ignoring me.Trying to get help from Ebay has ...

Order says arrange collection, but I've posted it

I've got a number of items that were down as collection only but after the sale, the buyer requested that I post them - which i did and they paid for. It's showing on my account as arrange collection but the buyer has the item. I can't even find wher...

Any contact to Ebay?

Ebay is charging for a promoted item, that got sold, and then canceled from buyers end. Don't wanna pay for something that didn't sell. Ebay just keep sending me payment reminders, as if the item was sold. There is no one to contact, so what do I do?

Fake goods

I recently purchased a tee shirt, it arrived dirty and was clearly a fake. I reported this to eBay but they decided no rules had been broken!! I figured at least my negative feedback will help other buyers only to find eBay will not publish it in on ...

Canellation

Hi there, I paid for an item of furniture, that I need to collect. But the seller hasn’t replied to my numerous messages. So I cancelled the order. But still no contact with the seller. I do still want the item.how do I get a refund if the seller won...

Resolved! offers

want to put in an offer on product says I have to log in to paypal and if my offer is accepted they will automatically take payment is this normal never had to do this before thank you

Bogus Buyer

I have been scammed by a bogus buyer. I had a bracelet on sale with numerous watchers. At the 11th hour someone made a bid and bought it. They sent the money as normal and just as the money arrived into my account, I had an email saying: “ With regar...

Items received don't work

I purchased two Micro SD Cards, they arrived but they are not working they are not up to the spec they say they are, as the drone they are being used in just keeps saying "Card inserted is slow please replace" I contacted the seller, and he agreed to...

Home Page - How to Get to Bottom?

Hi, how do I get to the bottom of the new home page? To access the menu options at the bottom of the page. With the new layout I am just scrolling endlessly through fashion recommendations I have tried the Ctrl+End command but it doesn't work.

How to deduct original postage costs from a return - item was "ordered accidentally" = seller fault

Does anyone know how to refund a buyer for a return less my original postage where they "ordered accidentally" - ie not my error ?

VeRO

HI I have a question regarding a product I’m interested in purchasing from a wholesaler in UK.I found a product I want to sell on eBay, but when I checked, I saw it is listed under eBay's VeRO program. However, I noticed other sellers are still offer...

Captcha

A sign of insanity is going through the motions over and over and getting the same answer and wrong answer at that too. The Captcha does not work and so I was unable to purchase and had to go else-where to buy. Most annoying.

Question

Hello! I have a question about if someone already paid but he’s gone, completely gone. I texted him, he answered two days that he will be and collect things, now he is gone! How do I get into this situation?

Resolved! Advice on an item bought

Hi, I received an item I don’t believe is genuine. The seller has offered me a £5 refund (item cost £40), which I don’t want to accept. Should I decline and wait for eBay to step in?

Resolved! Customer gave incomplete address

Customer bought item and said it never arrived. We confirmed the address with them and sent a replacement. That didn't arrive either and now he wants a refund. When we looked the address up it is clearly incomplete and could be any of a number of pla...

E bay won't let me send auction items internationally why?

All my buy it now items are sent through GSP but my auction items are UK only. I can't find anywhere to change the auction items to international shipping, any ideas? Thanks

I have a seller caution on 1 Item

I am getting a 'seller caution on 1 of my 4 items I have recently posted , Why ? I also have 100% positive feedback .

Customer refund after 90 day deadline

How do I issue a refund to a customer after the 90 day deadline please?

Is this right ???

You win the auction , pay for item then the seller cancels order refunds your money then a day later lists the same item back for sale ?

Taxes

I know I won't be a favourite on here so I've created an anonymous account. I went on but after reading a few posts from others, I was reluctant to write from my account. But I need some insight. I have a couple of private selling accounts that I've ...

JUST WANT TO REMOVE AN ITEM I WAS SELL. NOW SOLD FOR CASH AND COLLECTED. CAN'T FIND HOW TO MARK AS S

PLEASE HOW DO I MARK ITEM SOLD AFTER IT HAS BEEN PAID FOR WITH CASH AND COLLECTED?

Resolved! Cant update Dispatched

Hi I've sold an item and when I've gone to get the QR code to dispatch it says No Services available. I've been and posted the Item but now can't update that it's been dispatched how do I do this?Thanks for any help

Return postage and delivery address

why is an item that you wish to return give an address in chinashanghaiqianyiwangluokejiyouxiangongsiminhangquzhongchunlu988hao11zhuang2louShanghaishi, 201109 yet it was purchased from a uk based drop shop why is it not returned to that UK drop shop,...

Resolved! Contacting supplier before buying.

I am trying to contact a seller for information but the 'contact seller drop down does not give me any where to type my message even though it gives me a button to send message. Am I missing something. Can anyone help ?

Problems arranging collection

I’ve bought a potters wheel and am trying to arrange collection. The seller is trying to send me the collection address but it’s being refused by the messaging section, error says you cannot exchange contact information and need to do everything thro...

Resolved! Confusion over how a refund works for damaged item in transit

Hi, I sold a small table on a private ebay account. I wrapped it very well and it was protected from knocks and marks etc. The table arrived and according to the tracking was delivered to a neighbour. Obviously packaging can only do so much for a tab...

CONTACTING AN OLD BUYER

About 2 years ago I sold a ring I found around the house, as a young individual I found this ring which I believed would be worth some money so I listed it and sold it here on eBay from this account. it was a BVLGARI ring and I didn’t appreciate its ...

Damaged returns

Help!I sent out two Epos terminal to a buyer. The buyer claimed one was damaged in transit.the item where well packed so as not to allow movement with in the box. The box was undamaged on delivery. Yet I have a returned item that has sustained a heav...

£15 coupon for selling

I sold an item but have not yet received the £15 coupon for selling. When can I expect the same? Do I need to do anything for getting the coupon.

I.d for selling

Hi , tried a few times uploading my provisional or passport to getvseeling again doesn't accept my pictures only have passport now Have money on hold and I can't sell Any idea what I can do ? Thanks

Buyer requested return when item as described

Hi there, I sold my iPhone 14 item number 8056260093 on eBay to this man who is now requesting a return since he took it to a shop and they said it won’t work. I clearly stated in the description and category it was not working and for parts. I also ...

Resolved! Seller charged too much postage

On my recent purchase I paid £6.65 postage as set by seller. According to postage label they only paid £3.95 can I claim it back? Notified seller but no answer.

EVRi delivery late and probably lost

Hi I’m an eBay seller that posted a parcel by EVRI. it is now over a week late in being delivered, so I want to make a claim on lost delivery. How do I make a claim? EVRI has not responded to my queries. Packlink won’t accept the carrier id on their ...

I have marked the wrong order as payment

I have marked the wrong order as payment received by mistake, I don't have the option to mark it as un-paid which other forum posts seem to suggest is possible. Is there a way to do this which I am missing?

Refund not received

Sent back item for refund as it was not as described on listing. Seller received return on 08/01/25, however still not received my refund. Trying a way to contact with eBay for help but nothing. Any help would be appreciated.

Buyer claims parcel was empty but has now posted feedback implying they got the item

I sold a corkscrew, and packaged it pretty securely. On arrival the buyer claimed the envelope had been slit open (sent photo). I refunded, but now the buyer has provided feedback saying they love the item, which suggests it was received. Is there an...

Postage costs

Why is the postage more expensive when you print the label.EBay provides the postage option & sizes but charges more when printing…I selected postage which gave me a cost of £4.06 yet on printing I have paid £6.98.I had excess postage to pay on anoth...

Cant find my ad

Ive paid to post my car on ebay motors however cannot find the listing when I search for it

NEXT day delivery

Hi there,I have DPD next day delivery on my items being dispatched on the same day. So the customer will recieve it the next day. Ebays estimated delivery times on my listings are 3-5 days.I don't understand I am paying for next day to get more sales...

Resolved! or nearest offer

Why does ebay keep prompting me to send offers to prospective purchasers when all my listings are or nearest offer???

Making offer

Hi can anyone help I’ve made 2 offers on different items but when I put in my offer price it states offer is higher than buy it now price but it isn’t it’s a £ less than buy it now price

Cannot message buyer for collection

I have sold a large item that is collection onlywhen the email from eBay was sent to let me know the item was paid for, I clicked on the contact buyer link.when I sent the buyer my address for collection the message would not sent, I took out the the...

Blocking messages

Hi, I am trying to answer a simple question from an potential buyer, but eBay keeps blocking the messages saying that the message is not allowed under our Member-to-member contact policy I am not including any private info, telephone numbers, or tryi...

Usps Tracking updates nothing happening

The seller used USPS to send goods in Nov 2024. By Dec 17th the goods had got to Chicago. There have been no updates by usps since. I am in the UK. It looks like its lost or stuck and I don't know what to do. The seller replied to one email saying th...

Item broke 3months old

An item broke after only a few months of use but it's outside sellers return window. Should the item not be under warranty for say 12 months as it was new.

Rejected return

A seller has sent me a product in poor condition and then refused my return request. Is there anything I can do? The return was just closed instantly.

Resolved! Seller not responding

I message the seller about returning item I returned last Thursday I haven’t got response from the seller and I’m waiting on my refund I don’t know what to do about it

Can a buyer get all small purchases delivered to Argos and collect in person

Can a purchaser get all small deliveries sent their local Argos store for to collect in person

We could not verify your identity

Please can somebody help. I am stuck in an endless loop of hell with no apparent means of resolution.I committed the cardinal sin of updating my phone number recently when trying to log into my account and was asked by Ebay to verify my identity. Hav...

Sold handbag less than authenticator limit and want to cancel the authenticator as buyer happy to or

Please can anyone help. I advertised a handbag at the authenticator amount of £500to obtain the free authenticator. Agreed a lower selling price and buyer happy not to go through authentication process. Buyer paid money and expecting bag tomorrow but...

Fraud with me sellerdid a fraud with me

I buy the item on 15 January and I give to money to seller Item shows it was today but seller told me not make a payment of this item so he give to someone else and after to the conversation with seller he blocked me please give my money back

Label

Label for return won't appear on screen. Keeps saying 'something went wrong - try again later'

I purchased the ladder below from a seller on ebay Oct 2023 a ladder that has now been recalled

Hi,I purchased the item below in Oct 2023 but got the following message from ebay, can I claim a refund.Order number:22-10643-04984We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled o...

How do I stop an auction item being automatically relisted if it does not sell

How do I stop an item up for auction sale being automatically relisted if the item does not sell. Thank you.

Resolved! Uk pro trader

I have a David sending emails and also phone calls offering to get me onboard the Uk pro trader program. Is this a scam or is it for real?

I need ebay phone number

I need to phone ebay

Sell similar

I’m trying to sell similar item , is anybody else having problem uploading photos from I pad .I’m trying to sell something similar ,but will only upload main photo . From the take a photo ,or from an album ..thanks in advance ..Ann

Payment withdraw

If you live in the uk and sell in the United States eBay.com. Get paid in dollars to your eBay balance. Can you cash in directly to a UK bank account? Will eBay convert to GBP? If so is there a fee? Or is there a different way to do it

Asked for return instead of cancellation

I recently bought an item on eBay , but then the seller contacted me and asked me to cancel as item was damaged but I managed somehow to start a return request instead by mistake. I then realised what I did so cancelled said request . And now I can’t...

How to contact an accredited seller

l bought a good camera and got a lot of advice but the screen is just black now and only used camera maybe 10 times ...I wanted to trace seller but cabt seem to do it as only have them in emails and no longer in my account as maybe deleted my account...

Invoices

Where can I find my invoices from purchases to print off

Item not

Hello there. Purchased item, 01/11/2024. Seller stated, item being prepared for shipping. After two weeks f no new updates, I contacted seller for an update on purchased item. Seller states, I’ll send tommorrow. For the whole month of December, 2024,...

Help With Return/Replace

Hi there First post and I'm looking for advice. I had two almost identical sweaters for sale, sold one but sent the wrong one by mistake. The buyer is understandably annoyed and is returning the wrong item. He would still like the one he ordered and ...

Returning jacket via ebay international

I bought a jacket with shipping via ebay international. The jacket was not what I expected and ebay immediately refunded me which was great. My concern is that ebay have not issued instructions on how to return jacket to seller and have closed the ca...

Released funds, now on hold.

I sold an item, the funds were released. The buyer now claims not to have received the item. My funds are now on hold.. I have no tracking details due to low item value (£18). How does this issue become resolved?

Payments

Ebay are going hold payments till delivery company marked as delivered.ive had a post office one this week i thought give a ago.posted vhecked with customer as shows not delivered yet but delivered days earlier anyone else had this issue.we could bd ...

hi

i want to sell branded product on ebay how i can sell safely without getting counterfeit email from ebay ?

Ebay wrongly assumed my payment details - how do I get my money from the black hole?

Hiya. Ebay, for some reason, assumed that the name on my bank account was different from what it actually is. And you know what they say about assumptions. I actually had told them about the new name, before any payments ever went through to me. I do...

how do I contact seller for information prior to purchase.

I cannot negotiate the 'contact seller' when viewing an item prior to purchase. I do not understand the new messaging system. Please help.

Liliia

Hello,Can you help me?I tried to add my AirPods 4 for sale. It my first sale in Ebay, before I have just used eBay for buy something. I see that I can’t sale in eBay. What do I need to do to remove the restrictions?Thank you.Liliia

How do I find a listing made more than 1 year ago.

I wish to compare my current information with that on the original

Battery ordered was delivered with an electrical fault that destroyed two perfectly working massage

Subject: Request for Assistance with Faulty Product that damaged a brand new massage Gun Hi, I understand this situation may be somewhat outside the usual scope of a faulty product, but I seek your guidance. I purchased a replacement battery for my m...

Asked to pay for a return

I have asked to return an item ,and even though the sellers return policy says seller pays for returns, they want to deduct from my purchase price for their postage charge and my return postage .Is this correct.

Item not received

A buyer has just reported after two months he didn't receive the item. Should it be the buyer or seller who makes a claim against the courier company?

Resolved! Slight dispatch delay request from buyer

Hi, just inquiring please regarding an item I have just sold this evening (Sat 18th Jan). The buyer immediately paid and messaged to ask if I could hold on sending it out for a couple of days.I am meant to dispatch the item this Monday 20th via Parce...

Airpods

I purchased a pair of AirPods which were listed as Brand new. Had them for 2 months & they’ve stopped working. As they are under warranty, I contacted Apple who have told me that they have previously been taking to an Apple Store for repair & they co...

Why do eBay take money out of my account every monthly

For no reason

I do not sell outside UK. How can I Block International Bidders and prevent International bidders

I do not sell or post outside UK. How can I block and prevent international bidders from bidding on my listings?

messages

I have sold a heavy item that requires pick up and buyer paid yesterday ive tried on phone and pc for hours trying to contact buyer through messages ,but does not send keeps saying something went wrong ,and its now impossible to ring or contact ebay ...

Return

I want to return the item, when I went to the requests, they said something was wrong

Return request...

Hi, I have recieved a returns request for a "Faulty" Drone battery which was sold on Ebay over 3 weeks ago.... The buy contacted me after having had the batteries for this long only to NOW just say they have tested the battery and its all of a sudden...

Item details link takes you to another item

I purchased an item. Everything is fine until you go into tracking and then when you check item details there you see some other random item not the one you purchased and wanted to track.I found that this other product shown is not even sold yet.It i...

Resolved! Click and Collect

This is a nightmare, I am signed up to Click and Collect, but can't get the option when selling an item no matter what options I choose. My item is well over £5 and other sellers seem to have managed it, so what am I doing wrong? Also I can't find an...

Hey I cannot manage my buyers

Is the app down or something

Resolved! EBay doesn’t seem to work very well.

I am unable to sign in to my account using the app. It doesn’t recognise my email despite have just received several email from a seller to and from my account on line and by email. I’ve changed the password, again no luck. The fact I can’t contact c...

do you prefer vinted over ebay, if so why?

I think both platforms have their pros and cons. Personally, I prefer using Vinted for buying and selling clothes, while I go to eBay for other items like household appliances. I was on Depop for a while, but since I haven’t made any sales in the las...

My currency is in dollars not pounds

I am trying to sell an item for the first time in Ebay UK but my currency is in dollars.

Refund unacceptable

I recently purchased a dehumidifier cost £24.99,when it arrived it was obviously faulty and after many messages and contact with the seller they agreed to refund me, when we received the refund it was for £12.49. Totally unacceptable.I have emailed c...

Resolved! Sold item pickup

Hi I sold an item on Thursday it was paid for straight away to be picked up next week on Friday my account had the payment In it I transferred the money straight into my bank account my question is I thought that I would have to wait for the code fro...

Resolved! Buyer claims no collection code received

Hiya, I sold something on eBay via collect in person. The buyer mentioned upon arrival that he hadn’t received a QR code or collection code and couldn’t log in to his eBay account because his password and other details were saved on another device at...

Resolved! Sold item has been damaged before despatch What do I do?

Can members offer advice as to what I do? The item was accidently damaged after the buyer had already paid. What is the procedure when this happens and how is this reported?

Confusion still reigns supreme

Last year I posted about the reporting to HMRC from E bay about sales. I was told £1000 / 30 items, ran from1 Jan till 31 Dec. Then it was £1,700 as it was euros not pounds, still 30 items.Now it seems its back to £1000 BUT now they are saying from o...

Customer didn’t return the item

I made a mistake when advertising an item on eBay. I put the record 12” when it was 7”. When the customer received he contacted saying the item was wrong. I agreed to refund because it was my fault. However, more than 10 days he’s claiming he will on...

Collection only item listed

Hi, I listed a collection only item two days ago, so far received two messages asking me to post. My item clearly states collection only. I won't be posting it. My questions are...do I need to respond to these questions? Do I block these buyers? They...

Order number:06-12596-45804

I don't want to cancel the order!Order number:06-12596-45804

I forgot to get the code

When should I do when I forget about the code after the buyer has collected?

Video Camera

Last week I ordered a video camera, it arrived all good but on wiring up to my MAC computer I found it is not compatible with the MAC system. I contacted the seller who was less than helpful, so then initiated a return. At this point he got nasty and...

HMRC self assessment

I'm looking for confirmation please. I understand l don't have to file a self assessment if l sell under £1000 but l recently heard that you need to still fill in a self assessment if you sell over 30 items. Does anyone have any information concernin...

Royal mai track and trace states returned - seller denies and is not refunding

I need help with an issue regarding a reconditioned mobile phone I purchased as a Christmas present.When it was opened, it turned out to be faulty. I contacted the seller, who provided a return address, and I returned the phone using Royal Mail’s Tra...

Return 6 defective chairs

Hello Community, I purchased 6 chairs that were defective.After a "thoughtful" exchange of messages, the seller finally accepted the return and sent me a label.The problem is that I collected the chairs with my car and I can't send them by post.The s...

Check out

HI I JUST GOT AN ITEM FROM UKAND WHEN I GO TO CHECK OUTEBAY WRITE ( WE SEE A PROBLEM) Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to get a delivery option. THE SELLER TRY TO SEND A...

UPLOADING PHOYOS

Is there anyone else experiencing difficulty uploading photos to new listings in the last couple of days since Ebay changed the format for uploading photos?

Return label not loading

I am seeking help on what to do as I am in the process of returning an item I’ve bought on eBay and the return label will not print, even when selecting to have the label emailed to me it never arrives. Please see the photos below for reference.

Added VAT tax on purchase from Bulgaria shipped to Canada?

Is there a Tax of any sort added onto the final cost of my offer and shipping for a purchase from Bulgaria being shipped to Canada? I've asked the seller but they didn't know. Thank you.

Changing parcel size once something has been sold

Hi, I've accidentally advertised something as a large letter instead of small parcel so I can't send. Hope do i change it?

Posting outside the UK

Hi. I am now very worried - I have stated on all of my recent posted items that, 'I do not sell outside of the UK, so please do not bid on this item if you are not from mainland UK or NI'. I also don't offer international shipping rates... however, m...

Damaged in Evri delivery - claim

My buyer received a very damaged item and I sent it via Evri through eBay. How do I claim compensation from Evri through eBay? The Evri sight just treats me as the recipient.

I can't see the bids list.

Hello, I suddenly can't see my bidding list, and this has been the case for the past two or three days. How to solve this problem?

Fees from Feb

Where else on this planet does a person have to wait 4-5 days to get paid AFTER the item has been posted to the buyer!? Its bad enough we wait the next day, relying on eBay’s honesty to make sure we get the funds, now we will have to wait 2-3 days AF...

Buyer wants to reurn an item because they changed their mind?

Sold a lens for a camera New Unused Mint condition.Buyer knew what he was buyingItem receieved exactly as per descriptionBuyer has decided he dosent want it and wants a different lensIt is now not "unused" and buyer wants to return it!Do I have to ac...

How do I block "safety" messages from ebay?

I had one a while ago, stating I should not make adjustments to the fuelling on my RACE bike, because the EU claimed it was naughty, I got another yesterday saying the solder on the SD card reader I bought had too much lead in it, and the manufacturi...

Resolved! Confused regarding purchase.

I purchased an item and went to check on tracking tonight.When I clicked on my purchase to view it, it took me to a different seller and did not show the item I purchased but another item of higher value this seller has the feedback I checked previou...

Refund has been closed?

I ordered dog food but received incorrect goods. I returned goods on 23 December 2024( immediately when I got it)and got an email to say that they acknowledged my return and a refund will be done within 3days of seller getting goods. On 17 January 20...

Bought but won’t let me pay

Hi, I’ve bought an item, it says “pay now” but when I click on that it just comes up that this item sold. Any ideas? Many thanks

Selling for charity

I wish to sell some items and send the proceeds direct to a local charity that I volunteer for. However the charity is not listed on the Ebay list of charities. How can I get my charity included please?

Resolved! seller refuses to return money

Hi I purchased a pair of jeans and the description did not match the item. I've asked the seller to send me a label but they are refusing saying the phot I sent to prove the item does not match the description. I cannot find a way to get eBay to step...

Block Vendor

Is there any way to block a vendor who floods the 'new today' selection with unwarrented numbers of offers but who are actually just spamming Ebay with unwanted duplicates of their postings.

Item I was winning has disappeared.

I was winning an item, which ended this afternoon, but it doesn't now show as won or as not won. It has just disappeared. Also it doesn't show as viewed recently, although items viewed earlier still do.

login security nonsense

I am getting a bit sick of having to receive a call with a code every time i sign in here. A couple of months ago i was locked out of my email account, which effectively locked me out of ebay because i was having to receive an email in order to log i...

Delivery confirmation

Royal Mail tracked 48 says delivered, eBay states dispatched, how will I get paid if eBay does not update the delivery section?

Removing followers

Dear fellow EbayersDoes anyone know how to delete 'followers' from my eBay account. The stats page shows that I have 34 follows, one of which I am sure is my sister in law, who I do not want any contact with. Any ideas please?

customer service

Is there any customer support on ebay can't seem to get any help from a actual human, just a useless virtual assisant. VERY ANNOYING NOT HAPPY AT ALL

Resolved! I don't have my order.

I made a purchase, but now it gives me an error about the order, it disappeared, there is nothing, I can't process the order11-12551-42996 order number7 Jan 2025 at 11,12pm

Resolved! Returning an item after a refund

I am being given a full refund.What steps do I take (if any) to return the faulty item to the Seller

Payments

I see from February 2025 payments will only be sent once the item has been delivered. How will eBay know if the item has been delivered or not...... Thanks

Resolved! Batteries not included

Am I being unreasonable? Thomas trains listed with lovely video of it working on the track. Listing states track not included. Items arrived and don't work. Seller says need to buy batteries. I said it was reasonable of me to expect item to work as p...

Giving email addresses

Hi a seller is asking for my email address so he can claim from Royal Mail for an undelivered item. Is this reasonable? Should I give personal information like this? Thanks

British heart foundation auctioning kef kc62.

hello to the ebay community, ive come across an auction by the British heart foundation that is auctioning off a Kef kc62 subwoofer...but looking closely at the one photograph of the Kef box opened you can see that its actually a Rel subwoofer? I wou...

Postage

Went to post parcel I baught label via Royal Mail and when I what to post today it was comin up blank with my qr code what do I do

Change the delivery method .

The buyer selected an expensive delivery method. Can I deliver it myself instead of shipping it? I've discussed this with the buyer, and they are happy with that

Ebay say Ive a bid.

I've apparently won a bid for a item. However the bid I put in was for £275. Yet Ebay says my bid has won for £350. Can I refuse the to purchase?

Bidding

Helloif I have put a bid on an item can the seller see how much I have put on?

Problem with return details. Return details button not working

I have received the return email but when I click on the 'return details' button I get a message 'something went wrong, its us not you. Try again later'. I have tried over a few days and get same message

I'm off.

I recently bought an item which never arrived. I do not blame the seller in any way. I feel confident that they sent it to me. I just didn't receive it despite the courier recording that it HAD been delivered. I queried it with Ebay and I have just l...

Resolved! Seller wont provide return details after refund.

I bought an LP from a seller.The item got lost by Evri and the seller refunded me.No problem there.However,Evri eventually DID deliver (or left in my front doorstep) the item.I now wish to return the item but the seller refuses to answer my messages ...

My buyer has sent me an email saying he would like to cancel an order for a handbag......

My buyer has sent me an email saying he would like to cancel an order for a handbag......I have packaged the bag and printed the postage label, however I am happy to cancel........from what I understand he needs to go in to his purchases history and ...

Resolved! Buyer asked to send their purchase at a later date

A buyer purchased an item in December but requested that I did not post until January as they would be away. They said in a message and on the order page to mark the item as being dispatched " to keep eBay off my back" which I did. I went ahead and p...

Item not received

Hi there, I have just experienced a very awkward situation, An item has been delivered from the courier, but no one in the house at that time, The delivery man has posted a proof of delivery picture showing the items in front of the front door which ...

Resolved! No returns accepted shows up after purchase

Good morning, We really need to know this sort of thing BEFORE we purchase the laptop eBay..Mad

Preparing a description in coloured font

Hi, how can I change textcolour from just black to other colours?

so difficult to get real actual customer support.

It’s so very difficult to get a real customer support person that today is the last time i will visit ebay to look for and / or buy anything. Why should I help support a company who clearly doen’st care about anything other than profit, often at the ...

eBay preview feature doesn't always work

Hi. For some reason, the preview feature on eBay doesn't always work. It just displays a blank screen so I can't see a preview before I list an item. Anyone know why, or at least a fix for this?