Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly.
When my original purchase arrived for pick up, I had been sent the wrong item, so i imediately took a photograph and sent it to the seller. Around 3 hours later, i got home with my parcel and checked my messages, and had recived no reponse (expecting the seller to work long and/or difficult hours like myself) so I took further photos of the fnow fully unwrapped item i had recived, and sent them through. Around 12 hours after sending my original message, i couldnt find a response. So started the return process. 24 hours after originaly collecting my parcel, i found access to further information concerning my return, unacessable until the buyer confirmed recipt of the returned item. So beliving this to be the end of the matter, i purchased a replacement (matching as close as posible, to avoid wasting money on anything i didnt need) at twice the original cost. I recived my replacement item about 5-6 days ago. Yesterday I was sent a message from Ebay asking if I wanted them to step in as i haddnt recived a refund. I rechecked my messages and found my purchase information now unlocked after my return. And to my horror, apparently the sender had dispatched the correct item this time, over a week ago. And is requesting that i dont send his return for another week, then after hes refunded me, that i should then re-purchase the original item? Although ive explained, his misunderstanding seems 100percent genuine, and i dont want the seller to be out of pocket. Does anyone know how to correctly proceed? 😢
