Sold and item and now need to change postage as its exceeds dimensions

[monkeyemmo]

I sold an item and the suggested parcel size  is incorrect.  How do I cancel the original postage (label etc has no yet been printed) and change to another option?

[**peaseblossom**]

eBay say:

'If you use the recommended parcel size and your item exceeds the maximum size and weight of the label, you won’t be charged any additional costs.   You can still use the Simple Delivery postage label.   The courier will accept your package providing it remains within the maximum weight and dimensions for their service.'

If you're not comfortable with that you should cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.