Refund

[adeolat-2392]

Hello 

I made a purchased with a description however when the items came through which it took longer it does not fit the car and also does not fit the description and I requested for a return and refund but the seller declined a refund  here is the items number rder number25-13379-06239 I would like to get my refund and return the item as they did not fit and also I have no use for it thank you 

[tressygirl]

It's the item received,  ' Does not match description' part you describe,  which is important here.

If this is the case, and you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Just proceed this way:

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@adeolat-2392 

[plpmr]

if you have already opened a case and the seller refused then you cannot open another case.

Try your payment provider.