Member To Member Support

Attempted delivery messsge

I have just received a email telling me that an item I already received two weeks ago Was attempted to be delivered to me today by DHL Germany courier. Is this a scam I received the item two weeks ago by evri courier and now I'm getting emails from a...

Counterfeit products

I have reported this counterfeit product to eBay but they are not following up on it It's a fake Butterfly product, the sort you get on Ali express for peanuts. This seller is pretending to sell it as a genuine damaged product. Why doesn't eBay stop ...

Resolved! Evri postage costs?

Hi, can anyone please explain why I paid so much for my last two Evri postage labels? I paid £5.94 for each book when it should have been £2.94. I had chosen 'seller pays' and chosen 1kg shoe box at £.294. What's happened????? Thanks.

Can't select Confirm Return option - it's greyed out

Hi there,I'm trying to return an item and have discussed doing so with the seller as it's defective. They asked me to open a return and when I do, I enter the info required about the issue, as well as several screenshots, but the "Confirm Return" but...

Buyer collected but had no code

Hi buyer used collection option but he did not have the pick up code he has given positive feedback saying it was collected but ebay still shows it as awaiting collection how can I mark it as collected?

simple

I Know you can opt out off simple delivery on new listings you put on on the 4th of feb but what happens to the ones you already have on ebay

return from buyer

Hi all I sold a new doll boxed buyer claimed she got it damaged but hey ho I sent her a return label via Ebay now messaged she cant print label is there a way I can print the label my end and post it to her ?

Resolved! I purchased a range cooker which had a shelf missing and some damaged panels.

The panels were eventually replaced some months after the cooker was purchased in July last year, but they forgot to bring the door shelf with them and said the seller would post it to me (which he had previously offered to do and I told him not to w...

Seller cant fulfill order due to pricing error

Hi, I purchased a LG fridge freezer from a seller on Ebay. The payment was taken and order confirmed. After a good few hours, I received a missed call followed by a message explaining that there was a technical issue with the pricing and they wouldn'...

Resolved! Buyer of vehicle hasn't collected or paid.

Vehicle sold at auction - buyer said they would collect 'on Saturday' and pay cash. Saturday is long gone and I get no reply to my messages. I can cancel the purchase and relist, but will I have to pay a second listing fee as a result of a deliquent ...

Seller account now at risk

I have been selling on eBay for over 20 years with consistent 100% positive feedback. Last year my “defect rate” was 2% because of 4 items that I couldn’t fulfill. FOUR items out of thousands that’s I’ve sold over the years. So I now keep getting ema...

Incorrect payout

I sold an item for £21 and after listing fees i should have received £18.48 but only £8.96 was in my balance. Does anyone know why? It was a free listing…

Resolved! How can I find Royal Mail pricing for sellers before I decide which carrier to send my sales with?

How can I find Royal Mail pricing for sellers before I decide which carrier to send my sales with?I found eventually yesterday here on eBay a list of all the courier prices for different weights of parcels which I have printed off but nothing for Roy...

List using new photos for a used item item is 156639818218 and seller wont send or post correct imag

Seller won't send correct images for a used item 156639818218 and is using new manufacturer images, they state that the images form part of the description and condition. Can they misrepresent in this way?

Resolved! Un collected item

I sold a cooker 2 weeks ago and the buyer has not collected it, what are my options.

Postage lable

Why can't I purchase postage lable the purchase box is greyed out and Wont let me purchase lable

Last year's sales in seller hub.

Hi, On the sales tab of my seller hub, when I select "Last Year" sales and generate the report, it loads with an error message saying "try again later." I have tried it again with no luck. Does this feature not work or is there a work another work ar...

Sorry we can't load your information right now, please try again later.

I have been getting this message for several days now and am unable to respond the notifications via my email from potential buyers.Anyone know how I can resolve this?

Returns help 3 items 3 codes, one physical envelope to return

I ordered 3 trading cards from a seller, all were dispatched in one envelope. I received no treading cards, just an empty envelope. Looking at their reviews, this happens fairly regularly. I have opened a return for each separate card order and it ha...

My description is different to what I have written

https://www.ebay.co.uk/itm/306068920749I am trying to sell some equipment.I listed it for the second time from scratch rather that "sell an item like this" and I have written the desciption and listed it.This is the second time I have done this. unfo...

Postage

Hi, recently I sold an item and went to go and post in, so I scanned the at code at the in-post locker and it didn’t do anything. So I went to try again today and it says my item has been posted

Feedback Query

I recently left a seller negative feedback but it looks like EBay removed it although the feedback was not offensive just an honest description of what happened, it’s not something I would do lightly but I felt it was the right thing to do to let oth...

Cancellation request by buyer

I placed an order for a manikin and realised it was not needed so I cancelled it within 30 mins. The seller has decided my cancellation request stating he has already posted it. Which is false just to get a sale . How can this seller be trusted. I ca...

hazardous items?

Hi guys, i recently uploaded a vintage , case with oil paints and empty glass bottles that would have been used by, the artist. It belonged to a passed family member, why did ebay take it off the Auction as a hazardous item violation?? What's hazardo...

Listings is not target to UK audience

Can you check is my listings target to UK audience?

Simple delivery label wrong postage cost. No way of cancelling label or changing label.

I have sold an item and used simple delivery but the label that was generated has the wrong postage amount on it. There is no option to change or cancel label. Do I have to cancel order and start again??

No refund

I have returned an incorrectly described item but because the seller delayed the refund they say eBay now prevents them from doing so. The AI assistant won’t let me pick the item as too much time has now elapsed - and I can’t seem to speak to a real ...

Contacting a buyer

Can anyone help please? I have a buyer who made an offer on an item which I accepted but they asked some questions in the comments of their offer. For some reason I cannot respond to it and when I click on their name I can't message them either?

No buy it now or place bid button.

Evening. I have no bid or buy it now button on any of the listing's when I search for things?Also no item photos at all?The AI assistant on here is useless so I'm hoping a person can help

Postage Label Refund for Unused and Un-downloaded Labels

I sold an item and downloaded the postage label for it.I sold a second item and got a postage label for that item too.I then noticed that both items were for the same buyer, so I sent both items to the buyer using the first postage label, and refunde...

My watched items and basket have changed into DOLLARS

My items that i am watching and items in my basket have changed from British pounds to DOLLARS. And this includes the shipping cost. This has happened before in the past but correct itself after a several days. I am on the UK version and I have signe...

Ludicrous shipping rates from abroad.

I have decided to give up my ebay account from the 1st of next month. The main reason is the ludicrous shipping charges from abroad. Either EBAY is a criminal organization trying to rip its customers off, or it is just no longer a viable company. I w...

Hello I tried to return item for a refund. genuine mistake ordering.

Seller stated " Listing removed due to a policy violation " and return was closed and of course no refund. Anyone ideas as what I could do next ??

Return label VAT receipt

Hi , I am new to selling.i have allowed a return, e bay has sent a label to the buyer.i have a VAT receipt, my address on the VAT receipt is incomplete,I checked on my account , and my address is correct, should I be worried?

Sending electronic documentation to a buyer

A buyer has contacted me requesting documentation for a product. When I try to reply with a link pointing to a a pdf, eBay refuses to send it quoting a rule violation about contact details. What is the eBay sanctioned method for doing this at the mom...

Lost parcel

How we can claim refund for lost parcel from royal mail if we have bought the label through ebay ??

Why cant I use or withdrawal my ebay balance??

So whenever I go to buy anything with my ebay balance it says "Unfortunately, you don't have any eBay balance to apply towards this order. Please select a different payment method and try again." but I do have balance I have £65 so I try to withdrawa...

request to cancel order denied even though seller contacted me saying item was not available

Hi.Shortly after I payed for the item I had won the seller contacted me saying the item had been damaged and was no longer available. I put in a request to cancel the order but it was denied, the seller is saying their request to cancel has also been...

Buying from France

Hi. I’m in the Uk. A seller in France wants to sell to me . They say they’ve tried to add postage to the UK on their listing but I’m unable to purchase it. Its coming up with ‘seller wont post to your country’ in red! ( the listing can only be found ...

Cancelling an order

Hi I want to cancel an order and refund the buyer. Last time I did I had a laptop. I’m trying to do it on my phone but can’t find any drop down on my orders. Can this be done on a mobile

DPD pickup - how do you arrange this?

Hi, my buyer has elected to have a pair of trainers that I have sold them go through the authentication process. As a result eBay have provided a DPD pick up label that I have attached to the parcel. How do I inform DPD the parcel is ready? The DPD w...

I am getting reminders that I owe eBay money

I am selling a car and I realise I owe some money for this.I have had a couple of attempts to pay what I owe but I cannot get it to accept my card even though I have been using it to buy things regularly.I don't understand

Post - says free postage

I have listed some items selecting the new simple postage option. I would like the buyer to pay. When I look at the items in my “active” column on the app it says: postage Free for buyer (you pay). But when I go to the actual listing it says Simple S...

Hiya everyone :)

buyer has used my new item several times now he is saying its faulty! I have put this in advert that this item isnt retunable. Buyer left positive feedback and he said its amazing and they love it now they are asking fot full refund even though i hav...

Buyer fraud

I sold a digital ps5 which was is great condition working. I got a return request from the buyer saying it didn’t work when plugged in and was sent a picture of the ps5 but the disc version which I didn’t not sell to them. I believe that they are try...

Intimate Purchase-Returned but Never Refunded

Hello everyone, I'm reaching out to you because the seller has been ghosting me and I can't see any options eBay provides so I can get my money back. I purchased an intimate item, I asked the seller if I could return it (I noticed later that upon my ...

Complaints

How do you report a seller selling out of date items?

Resolved! Is this a scam?

Hi I am trying to purchase some articles. I get the message that I have to verify my age to but this item. It doesn't state the item, so I am suspicious. It wants to know my details, but does not accept a debit card. This has never happened before, s...

I made an offer of 30 GBP

I made an offer of 30 GBP and the seller agreed, but I made a mistake and paid with a visa other than the one the offer was accepted with and 40 GBP was deducted. What should I do?

Unable to view pictures on listing's

Hello all, on my saved items and on new search items I cannot view the extra photos, as soon as I click on an item the page goes to the item, the main picture come up and then vanishes, there is no bid now box or buy it now or make offer, it seams to...

I try to cancel my order 10 min after buy because i see on photos something like dead pixels

Seller try to decline this cancelation but i talk with him, and we do cancellation process again. But its look like that, so i lose some money, something going wrong? How to contact any real support?

Relisting Earlier

I have 2 items ending at midnight. When and if they are relisted, I would like them ending earlier, without losing nearly a day's listing. I wondered if it's OK to create new listings, with earlier ending times. This means there will be 2 listings fo...

Sold an item for delivery but buyer collected

Hi, I listed a game without the option to collect, the buyer collected the item and I refunded him for postage. Now the item is stuck on "finds on hold" until it is posted. The buyer says he can't see an option for marking as collected. What is the b...

Edit brightness of photos not working in the mobile app

Hello, I've reported technical fault to eBay several times but to no avail. The edit brightness of a photo function is not working when creating a new listing. The "Apply" button is present but after pressing it there should be "Done" button in its p...

Buyer 'Changed their mind' wishes to RETURN

Sold a PS5 bundle last friday after the buyer begged me to post for guaranteed next day delivery. Within 10 minutes of the buyer receiving the item they messaged me requesting a return stating they no longer wanted. I am a private seller who doesnt a...

Documentation that shows that you purchased the item(s) recently listed for sale on eBay

"Documentation that shows that you purchased the item(s) recently listed for sale on eBay.. Documentation that will help us verify your items can include either manufacturer invoices or receipts. Unfortunately, we will be unable to accept photos of t...

I am not reviewing anymore items until those Captuas have gone OK.

^ digit code

Hi my buyer who did collection says he has no email with code any ideas how to solve this

Phone with warranty

I have bought a phone, the phone is eBay refurbished with one year warranty, it’s failed after 6 months and the company kept putting me of stating send photos etc, eventually they said it’s damaged when it’s not. I took my phone to independent store ...

Selling

I listed an item at £25.00. It did not sell but I received an offer of £15 via an Ebay email. I want to accept the offer but cannot find out how to do it. Can anyone explain in simple terms to an Ebay ignoramus?

card details

does anyone know how to delete expired card details from my accountthankyou for any help you can give to me

Prepaid label not suitable

In my listing details I specified collection and didn't choose a specific delivery option, so eBay defaulted to "Postage or Collection in person" and "Simple delivery". When the listing went live eBay assumed what my item would weight and its size an...

Available funds

Hi,I just sold an item and posted it today. ( a little late), however it says the funds are available on the item details, but £0 in my account balance. Why does it say the funds are available but clearly are not? Do they usually show in your balance...

Resolved! Too much damaged items

Hi,Too often, I successfully bid, or purchase an item through eBay that arrives broken. Either they are badly packed or badly handled by the courier, or both. Then back they go, or are disposed of. As the items I buy are vintage, and often fragile. I...

Suspicious buyer behaviour

I recently listed a pair of new trainers which are covered by embay's authenticity guarantee as Buy it now, and a buyer made an offer for the amount I had asked for, sending me a message to email him separately - he wanted the item posting to his cou...

Buyer put old address and now it's been sent back to me- what do I do next?

Buyer didn't amend their address on Ebay and so it was sent to their old address and refused by the new owners. Item has now been returned to me. I purchased the postage label through Ebay (Yodel ) What I do next?

Resolved! Compensation for Lost Parcel and Financial Loss

To summarise, I sent a parcel to an international customer that, unfortunately, was never delivered. Consequently, the customer initiated a dispute, requiring me to issue a refund and cover the associated eBay fees. Subsequently, Royal Mail confirmed...

Have i been scammed

Bought a steam deck, day later check on my order , the seller closed account. 3 days the tracking number info has not progressed past royal mail where expecting it. Final day for delivery is tomorrow. Should I contact ebay now or wait until tomorrow.

Told buyer was a hacker

Hi, I don't really know what the point of what happened was but it's worrying me so I'll ask. I put up a listing, someone, X, bought and then within minutes I was messaged by another ebay name Y to say their main ebay site had been hacked and the sal...

Why is feedback not workin

Why is feedback not working? Do you have technical problems?

Delivered to wrong address

Royal Mail have delivered my parcel to a house I do t recognise left on a rubbish bag in the open

Photographs only show for 1 second (not good)

Very annoying and will certainly put me off buying on ebay

Payments on hold

Payment on hold just seems like a scam for ebay to hold onto peoples cash to earn interest on it. My item has been delivered and still waiting fot the money. No reason provided why it is on hold. With the high selling fees and scams like this I think...

Missing seller listing photos

I can no longer see the photos if an item listed for sale when using the app.The main photo appears for a second then disappears. All other text and links in the sellers listing still work. Has anyone experienced this and found a fix please?I am usin...

Wrong pre-paid postage when selling

I sold an item recently and selected the wrong postage (large letter instead of small parcel). I decided to buy a new label whilst at the post office rather than try and update it through Ebay and have to go back to the post office, but can find how ...

Resolved! Payments

Hi,I am private seller.I want know about Klarna payment .I will get full payment or I will get payment evry month? And how I can cancel klarna payment from my listing items?Thanks

Item sent to me (buyer) not to be authenticated

I have received an item that should of been authenticated as there was some confusion how can I send to be authenticated

Message blocking

Buying electrical items recently I have been stopped several times from messaging sellers because the (bot...?) thinks I am trying to write contact details or such. This is probably due to the inclusion of technical product and model numbers etc... I...

Refund

Sent scratched phone back to seller and not a sign of a refund and I cannot see how to contact eBay just to speak to someone it’s pathetic

Changing password and email

I have recently changed my email and password. If I use my password locker (Dashlane) it lets me go straight to my ebay site no problem. I am trying to change the email associated to the account, go through security, enter password not recognised. Am...

HOW DOES E BAY WORK FOR BUYERS AFTER 4 TH FEBRUARY

HOW DOES EBAY WORK FOR BUYERS AFTER 4 TH FEBRUARY REGARDS TO FEES

Long payments holding time during dispute

The official line from eBay is that funds from sellers can be held up to 90 days during disputes with buyers. I have a situation where a regular buyer who had always left positive reviews was upset with a recent purchase, claiming that I was trying t...

Ups

I posted a parcel to California USA through the ups drop off locker system, it didn't provide me with a receipt and the parcel has been lost as ups are saying they haven't received it and are asking for proof of sending, as I've explained their locke...

Evri has lost the parcel Jan 2024!

Private seller.#Item was sent via Ebay's service through Evri.Buyer receives an notification of failed delivery on the 8th and stating they will redeliver on the 10th.However they log the delivery complete on the 8th. the photo of delivery proof does...

Resolved! Changing duration an item is listed

I listed several items recently that were listed with a 7 day duration (seemingly automatically). I listed something today collection only, and the duration is over 4 weeks. My problem is I'm moving and I won't even be here in 4 weeks. Any suggestion...

postage

customer has paid but hasnt paid sufficient postage how do i get the balance?

ebaygfrkft2

hi, I got a parcel delivered today and it was my address , but I hadn't ordered but the ref was the above code, i'm worried, was it a gift from a stranger? or from Ebay itself.

Item issue

I bought an item from a buyer and it was listed as used but they didn’t send ir promptly due to issues and when it arrived it didn’t come with any cables and it’s an expensive and specialist piece of kit that requires certain standards of power and r...

Resolved! Ebay asking me upgrade to business account?

I'm new and have two things for sale? is this an error?

Trying too start a listing for a car and is coming up with unknown error

I am trying too list a car for sale but it keeps coming up with a unknown error

UNBLOCKING A BUYER

How do I unblock a buyer

Seller canceled the order should make up the difference for the replacement £

Seller is at fault & should honour the difference of the cost to purchase else where as the reason is un-founded within the description, EBay seems to be on the side of the sellers and not the purchasers. okay here we go again more disappointment and...

Ending an auction early

can I end an auction early and sell to the only bidder?

Resolved! Seller refusing to pay return postage for item that smells of cigarettes

I bought a brand new sealed Switch game. When it arrived, it absolutely stunk of cigarettes. The jiffy bag itself was brown with cigarette smoke and smelled disgusting, so this had obviously passed through onto the item inside. I submitted an item da...

£5 voucher downloaded app

I have downloaded the app to get the £5 voucher but I can't see it anywhere in the MyEbay section - i can see others have also had problems - did anyone solve it?

Feedback.why am I repeatly asked for feedback when it has been left numerous times on the same item?

Why am I repeatedly asked for feedback on items when it has been left numerous times?Why can't I talk to an ebay representative. Instead I am directed and redirected to preset questions and answers of no relevance? Why do I have to go on a public for...

deleting history

How to hide items from purchase history? If impossible, how to hide them? The MOre actions and drop down menu does not offer any option.

TERRIBLE CHEAP chairs

Hi,I'm incredibly frustrated! I bought six chairs, and after only two months, they're completely falling apart. The black "metal" cage holding the legs is disintegrating, rendering the chairs unusable. (See attached photo). I contacted the company, a...

Pre order not fulfilled

I ordered a book back in August. Wasn't due for release until January. It seems the shop has now closed. Why would ebay allow this to happen when its service says its still due to be sent to me. I now have no way of using the 30 day policy . is there...

Resolved! How to send photos to a seller

How do I send a couple of photos to a seller to confirm I am buying the correct item? There doesn’t seem to be any way to include photos when contacting the seller.

I want to increase my seller limited to sell a one off item?

I want sell a one off item for alot more than my selling limit. Hiw can I do this? There must be a way for when people sell motorhomes etc

Resolved! listings

is there some tech hitch on ebay at the moment ? i accepted a best offer on some chairs i was selling but the item is still active on my listings ?

Is payment completed when QR code scanned

I have purchased an item on EBay and have been sent a collection QR code for the seller to scan, I have not received any details from seller for collection address etc, and want to know if payment is made immediately via my card to the seller or if f...

How to report a scam seller, EBay virtually impossible to contact directly.

How do I contact E Bay?

terrible service

i bought what was meant to be a kettle of certain capacity. when it arrived it was more like a teapot and much smaller than should have been. let seller know pretty quickly and printed off label to return. now find the case has been closed, no refund...

Part of purchase faulty & the other part ok

Hi I’ve received my order which is a vax charger & battery when I’ve checked out the items the charger is working fine but the battery doesn’t charge so is definitely faulty.Ive contacted the seller & have heard nothing back as yet I noticed that he ...

Sell as a lot

How does this work when listing? If I switch it on it just asks me the quantity in the lot. I have some items that are exactly the same and i can put "quantity" "two" to sell them from the same listing. I just wondered how this differs.

Item shows as unpaid but buyer has paid

Hi, I sold an item and sent the buyer a payment reminder but he says he has already paid. It is still showing as unpaid on my end; what do I need/can do?

Bad buyer

Buyer bumps up the price of an item then says he doesn’t have them money? Why can negative feedback

The NO RETURN POLICY became unavailable for all products

I have a question. The NO RETURN POLICY became unavailable for all products in mid-December. Why is that? Do you know how to fix it? Customer support is not helpful. Thank you.

Hi can anybody help identify this piece of porcelain

Ive looked everywhere but can’t find anything like this. No markings are found on the base.

Credit refund for unused label

How do I get the value credited back for an unused postage label

Contact

Is there a phone number for ebay?

Unfair feedback

I sold an item by way of auction & the buyer paid in the late afternoon. I took the item straight to the post office & posted it. By the next morning, I had neutral feedback from the buyer saying it hadn't arrived! I messaged the buyer, telling them ...

Resolved! Seems like a simple thing - Getting an item marked as delivered

Make one mistake that the system doesn't expect, and it all falls to pieces. I put an item up for sale, and it sold "buy it now" within minutes. Great.I packed the item, and then bought the postage within ebay. But when I took it down to the Post Off...

Dashboard showing incorrect info

Has anyone come across this? My dashboard is showing that the buyer paid postage on an item for £14.50, yet on the invoice it state £4.25Is it a scam or a glitch?

Won bid list item

Can someone please explain what has gone wrong? I received an email from eBay earlier this afternoon advising that I had won my bid on an item and to make payment. When I tried to do so, I was advised that the item was no longer available. I don’t un...

Can't see photos

Last few days I am unable to see photos on listing, as soon as I click on one, it goes straight to description in an elongated format, and no photos are available. I have an android phone and have reinstalled Chome and eBay apps. On another phone it'...

Buyer messaged me via e mail & messenger

I posted an expensive pair of trainers on e bay. I was shocked to get a message via e mail & messenger asking me what price I was looking for as they loved Nike trainers!! I ignored the message and didn’t reply . I checked my account on e bay and the...

order not show up on my ebay

I,ve bought from ebay uk for denon ud-m3 order number 08-12625-97873 but it not show on myebay when i check it show error what can I do please help I bought from USA

Ebay balance

I've sold an item on ebay but the money isn't showing in either paypal or my ebay balance - when am I likely to get paid?

Return Label

Tried to print return label. Ebay does not allow me. Says to return and try again. Useless. A pain in the butt.

Help with confirmation code QR

We bought an item and the seller wanted us to pay in cash rather than PayPal, which we did but he now is asking for a QR code or confirmation code. We cannot find one. Where do we find this to give to the seller. It is not in order details and we did...

eBay have refunded my buyer, but the buyer has not returned the goods and now eBay are chasing me

Hi all I sold a drone for over £2000 on eBay, it was mint, and confirmed by a friend before I sent it, however the buyer weeks later complained and demanded a refund, eBay found in their favour even though I sent photos of it before I sent it to show...

sold a new phone, buyer reqesting return due to not liking it. Do i have to accept this?

Hi fellow ebayers, Wondering if I could get some advice on this. I sold a new OnePlus 13r on eBay. I put no returns on the advert. Buyer has requested a return as they don't like the speakers on the phone. They aren't saying it's defective, they just...

Resolved! Bulky item

I’m new to e bay and I have a vintage item to sell which is heavy and bulky. I want to list it as collectable only. Can you do this ?

Dropdown boxes

HelloCan someone tell me how you add the dropdown boxes to choose colour and how many please? Regards

Unable to send in time due to being called away

Hello, I’m looking for some proactive advice. My listing ended today and I sold the item. However between listing and selling, we have suffered a family bereavement and I’ve had to rush to a different part of the country. This means I can’t post the ...

Trying to sell Harley parts

I am trying to sell some Harley parts and it keeps taking out of the app, why and it has no info regarding postage and PayPal. What is going on?now complete rubbish

Resolved! Your listing isn’t following policy: Offering to buy or sell outside of eBay policy

I reduced the price of an item. Nothing else.Everything else has remained THE SAME - the photos, title, description, postage methods, everything. Ebay nows says "This listing has a policy violation." and the item has been 'temporarily' hidden. I've r...

URI Alert

Think this URI Alert is effectively stopping me bidding on anything on eBay why

Showing buyers my dvd quality

I sell two original manufactured dvd's and because the dvd content is available from other sources, but of very very poor quality, I wanted to show the superior quality of my dvd's, in order to give buyers confidence in purchasing them. I tried to pu...

Buyer is saying my listing states I won’t ship to USA but I made sure I selected ships international

Hi,The successful buyer of my item is situated in the USA. I’m based in the UK and when I created my listening I made sure that it said I would ship internationally. My listing ended today and the successful buyer contacted me to let me know that eBa...

Faulty Electric steamer

Hi I purchased a steamer in September have NOT used it much and when I used it Sunday for the roast it wasn’t working right keeps cutting out I tried to contact seller had no response how do you speak to customer services on EBay

Unfair cancellation

I am new to eBay so have no feedback, I won a bid on some goods I wanted to purchase after winning the seller cancelled the order due to damaged items or out of stock, yet when I spoke with the seller he told me it was because I have no feedback, sur...

How do I alter my eBay registered nectar card account number?

How do I update my nectar account number on my eBay account??

Return label does not accepted

tried to return a faulty part ,ebay sent me a label that did not cover weight so royal mail would not post it ,impossible to contact ebay just keeps giving link to wrong label and no other way to report. I contacted seller but they ignored me now cas...

Payment dispute - transaction not recognised

Posting here before I chat with eBay tomorrow. First this has happened, today I got this message from eBay regarding payment dispute and funds on hold. “Your buyer filed a payment dispute for an order placed on 22 Jan, 2025. This means that they disp...

Postage paid via PayPal

I sold my item and purchased a postage label through eBay.The payment was made via PayPal and I can see that eBay have deducted the postage costs from the purchase price.that means I have paid postage twice.how do I get it returned to me?

Obtaining a photo / description of an item I bought years ago and/or how to contact seller

Hello Just wondering if anyone can help My husband bought 3 differnt watches on ebay years ago and I was able to get a transaction download which shows a header description and the amount paid and its lists seller for each watch Sadly my husband pass...

memory foam king size mattress

Does anyone know how i can find a company i bought a mattress from many years ago? purchase history does not go back far enough. thanks

Creating combined postage for items that will be going into the same envelope help please

A customer is buying 3 items which will fit into one envelope she has paid for two items and has sent me an offer for the third which I am going to accept how do I ajust the postage so she only pays once for the items instead of 3 lots of postage ?Th...

Resolved! Items now damaged

Hi, I had a customer purchase jeans that were used. They had them delivered on the 16th January have left feedback to say goods are ok. She has now contacted me almost 10days later to say the elastic in the jeans has gone. Where do I stand for this s...

Bought an item inclusive of delivery

Buyer accepts counter offer which includes £22 for delivery, then tries to haggle for delivery costs first attempt £100/£150 then £80. l am not paying anymore than the accepted figures including delivery. Amount has been paid. Refund?

Refund

I recently sold a model train but packing it I managed to drop it.this cause considerable damage so I went to refund the money..but as it was my 1st eBay sale I checked to see if the funds had gone in but not a penny went in my account I contacted eB...

Cannot create a new postage label

I have not yet sent an item to the buyer as I thought I had already sent it, and now the original label is expired and I cannot purchase a new one (Royal Mail). I have notified the seller of this and told them I will be getting in contact with eBay i...

Porcelain mark has stumped me. Possibly German?

Looks like a sword and an S to me? But also does not. Is it a fake mark or an early mark of some sort? It’s on an early looking porcelain Napoleon figure, almost Staffordshire looking. Thanks!!

Refunds

I made a return of a product and it went to a closed account the seller and eBay are saying it’s been returned but I’ve been reassured anything sent would have been sent back so eBay sent helping me how do I appeal this as cannot contact eBay on this...

Trolley

Hi why I put my baby troley ebay has removed

Preview button no longer works

When creating a new listing I always used to first use PREVIEW before LISTING. This was to try and trap any unintended errors and typos etc. The PREVIEW button no longer works. It simply produces a never-ending "loading" rotation. I thought maybe eBa...

Postage incorrectly displayed.

I set the postage to £7.50 but the buyer sees it as £15. How can I fix it? When I try to revise the item the correct value is shown. I then brows the catalogue to find it still shows £15.

Help

hi I ordered this item the seller has now not responded as my item never arrived . I have asked for a reply but nothing this was ordered begging of December , I have asked for my money back , can you help !

Protecting myself selling a van. I have a campervan listed as auction.

I have a campervan listed. I have watchers but no one has bid. I have messages like will you drop the van half way. I want to protect myself. I've advised anyone who buys the van to get a mechanic check it. What boundaries should I set, like buyer mu...

Tools

Hi, I have an important question that I need to ask. Am I allowed to sell Dewalt, Makita, Milwaukee Drills. I see that fellow eBay sellers are selling the drills and are not getting banned. However, I previously used to post them and got banned so I ...

Suspicious

Hi.i recently sold a buy now product and the buyers location is the USA but the postage address is a business address in the UK.should I still.send the item or cancel??

Buyer cancelled

So one of my items completed and the buyer who won cancelled the order. apparently it was a mistake when the entered the amount. Which was £2 over the previous Does email notify everyone in the bid chain? it seems crazy that I have to relist again fo...

Returns

Purchased for my daughter for Xmas, stated on listing as 12 months warranty. When I received invoice it stated 2 weeks. I messaged seller as item would be passed 2 weeks before the gift was opened, seller agreed to 30 days. The day item was opened it...

International postage invoice issue

I've had someone buy an item, he is from south Africa. I'm happy to send to him. For some reason I can't send an invoice to him with the new postage amount? Any ideas

neg feedback received

hi received this feedback from a buyerIf you want it £5 not good 3d disappointed for the price.i have bought exalent 3d movies. This ain't oneTop Gun [3D] (Blu-ray 3D/Blu-ray, 1986) Still Factory Sealed sent and received with in time stated and sitll...

Bidding problem for using mobile phone and ebay mobile application

Dear friends ,I have Huawei P9Plus mobile phone, and ebay mobile was downloaded to my mobile phone.Last few days , I am unable to bid any ebay item by using ebay mobile application because there is no bidding buton anymore on the page . ("Seller's Ot...

Negative and Neutral Feedback

I've always been honest and if a customer isn't happy to return item, I have one Negative from a customer who said a coin (I sell coins) had been polished. I only wipe coins and never polish them as it detracts their value. I asked they return the co...

Any issues with the seller selling exhale coffee

Has anyone had issues regarding the recent seller who’s selling copious amounts of exhale coffee , mine didn’t turn up was sent to England but seller didn’t care then second order said he didn’t have stock though his listing clearly does. Any help wo...

technical issues

It appears that it's not just me experiencing technical issues on the website at the moment. Especially if you're on an android mobile. I believe that on the 19th there was an update to eBay.I think the androids are the last to find out, possibly. Lo...

Courier collection arranged by buyer

Hi, There are several very informative posts relating to courier collections but I have a quick question.I have sold a large leather armchair and buyer has paid via eBay and is arranging own courier (not asking me to pay courier but arranging himself...

Resolved! Buyer Complaint -

Has anyone else received a complaint re vinyl records from a buyer based in the Oldham area who purchased a record from me & then contacted me to say the record was in terrible condition & the worst he had ever come across in all the time he had bein...

Refund money after 30 days

Hi, can a seller refund money after the 30 days eBay policy as ended.

Age verification?

Just bought an age restricted product.I recieved an email from the seller with a link to a third party website asking me to verify my age.I am sorry but I am not prepared to give my VERY private details to a 3rd party website, so I have asked the sel...

How do I report a person or advert?

A private seller is advertising a car as 2012, 5 seat 1.4 litre but it is actually 2002, 4 seat 1.0 litre. I have raised this with him but he's not answering this question. Do I have to have bought the thing before I can publicy comment or report it?...

Can changes be made to listing after item bought?

Can a seller change their listing once an item has been sold? As I had a item computer game discs and the pictures I’m 100% positive just showed a side eye level view and was just the one then it arrived on disc is scratched all over and doesn’t work...

Suspicious buyer

I listed some trainers last night and I have just had offers on 2 pairs from the same buyer. They are a brand new buyer and they have said they can not message threw Ebay so can we talk threw there email address because there said ebay were doing upd...

Item was real bad quality, damaged upon wearing, asked for a refund, sent proof, zero reply!!

Hey, i recently bought a pack of 5 Adidas socks, the first issue was that the seller said in its description that the socks were one size fits all, turns out they wasn't! Second issue was that whilst trying to wear these socks to see if I could stret...

Company restricting the sales of their product on eBay

HI all, we are a small Ltd company that use EBay to sale parts for caravans. We have just received at letter from a company that produce some parts for the plumping trade outlet worldwide, that we sell on eBay and are now looking to restrict us from ...

business account to regular account.

I have had a business account for many years and would like to change it into a regular account. Does anyone know if this is possible?

Cant view photos

Since Friday when I click on an item it goes straight to the "details" section, I can't view photos or buy anything. Does anyone know how I can rectify this?

Beware scammers account

The above account is operated by scammers be careful, they tried to acquire our expensive laptop before payment. We've reported them to eBay but the account is still active for some reason, avoid!

Contact with EBAY

Hi - I have secondary progressive MS and due to some cognitive issues find it hard sometime figure things out that should be simple, especially when the descriptive help issues are not helping. I set up a basic shop recently, to progress to an profes...

Seller partial refunded claiming item was damaged

I recently purchased some headlamps for a vehicle but one would not illuminate on full beam. The seller offered a £5 refund which I declined. No offer of a replacement either. The initial contact from the seller stated if there was a problem with the...

I’ve sold an item but it’s not showing as delivered, the buyer has received it

I’ve sold an item and it’s not showing as delivered. The buyer is happy with the item

multtibuy volume discount option disappeared

multtibuy volume discount option disappeared 2-3 days ago from my seller drop down settings on all listings?asked cs didn't help & said use different browser when im using ebay mobile app; also checked on laptop

Seller threatens legal action for negative feedback

A Seller has threatened me with legal action for leaving negative feedback. The item was sold with 48 hour tracked parcel delivery and it was sent 2nd class letter. I only bought the item from the seller because it was 48 hour tracked parcel delivery...

Resolved! Is anyone else having Problems loading an advert

I'm unable to load the page of an advert. I see the listing but when I click on the page I can't see the pictures, price, information and any way to purchase said item.. Is there anyone else experiencing anything like this? Cheers

POSTAGE

Can someone help me ?I am a seller based in Jersey, CI, so UK for purposes of Ebay.When I list my item I enter the domestic postage and packing rate, say, £2.00 but because I am prepared to sell outside the UK and have entered international postage r...

Global Shipping Programme selected but not visible

Hi I have item number 146348016981, I have selected to use international shipping via the eBay Global Shipping Programme but it doesn't appear to be showing on the actual item . My other items are giving the option to post internationally to buyers a...

Qr code

Hi all. i sent furniture to a buyer but the cleaner who gave it to the courier didn’t scan a we code so it’s still “waiting to be sent”. The buyer got it before Christmas.how do I rectify this if the buyer doesn’t give me the code?will eBay automatic...

Editing postage

Hi guys. I updated the price on an item I’m selling and it changing my postage options to delivery only and won’t let me change it back. Anyone know why?

CAN you return an item without a photo.

I need to return an item that is faulty but to proceed they need a photo.my imports on my camera are not working at the moment.help.

Raise a formal complaint to eBay about eBay?

I received an email from eBay stating that an item that I had bought via eBay was unsafe and should not be used:Hello aladinsaneuk,We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled o...

why wont global shipping accept my address in New Zealand

I used to have no issue getting parcels with global shipping but it now wont accept my address even though its the same address.Ive had to in the past provide my cousins address in the UK then pay the postage to him then the postage to me,this is wha...

Tablet only showing 50% of display when viewing items for sale

Only 50% of page displayed

Problem when trying to view alisting

When I click on a listing to view item it skips straight from picture to description so I am unable to see pictures or the bidding this is on a Samsung tablet anyone please help Thank youI have never had this happen until the last few days

No large picture,when clicked on, and no buy page comes up on my tablet, but ok on phone

When I find something I'm interested in and want to see a larger picture, it's shown for 2 seconds then goes off, also there's no buy option, on my tablet, but ok on phone, I've deleted the eBay app and downloaded a new one but same problem.

Why has the buy button disappeared and the photo of an item disappears

Photos of the items disappears and the buy button disappeared

Resolved! Just Sold My First Item On Ebay But ....

I just sold my first item on ebay which was listed as postage only but changed shipping type with buyer after sale due to item being a bulky item and explaining to buyer i wont be be able to fulfill despatch time period due to payment being held as i...

How do I stop getting notifications from sellers offering their products at a reduced price.

How do I stop getting notifications from sellers offering their products at a reduced price. I do watch a lot of items but the offers seem to be coming through at a rate of knots. Thank you for any advice.

Ebay not reducing price from seller

Hi I need some advice. I'm trying to buy some item from America. The seller agreed to 480 but ebay won't let him reduce the item from 600 to 480. Is it possible that if I pay the 600 then ebay will compensate me the difference which is around 180.

Postage

HiHow do I combine postage on two itemsMany thanks

I Got Scammed

I bought an account and I didnt receive my item so I did a claim then they said message us back on jan 25 so you can get your money then I called they said we can’t give your money back so how do I get my money?

Technical issues

Works on laptop but on phone pictures showing on search but when item selected no pictures and only has "Sellers other items" and "Contact seller" any advice welcome, thanks.

How do I get paid !

Hi , I have sold 2 items both of which have been collected and the money seems to be on hold. When I go to click the collected button I am asked for a 6 digit code which I was tolled was in an email . Having looked I can't seem to find a 6 digit code...

Changes from February

Does anyone know please how things will work,I don't want to use Evri,I only want to use Royal Mail & don't want eBay telling me what carrier I should use,,I have a very good Post Office & take my items there using the Drop & Go service,the staff wei...