eBay

d34mah · ‎28-01-2026

I sold an item through the Global Shipping Program and it didn't arrive, how do I ask Ebay to make sure the claim is handled by the GSP team

jckl1957 · ‎28-01-2026

Has the buyer opened a case?

You must make sure you have added the tracking which confirms delivery in the UK to the case.

Then, contact Ebay, remind them it is a GSP sale and that you have proof of delivery within the UK, and ask them to handle the refund.

The link below will get you a callback.

https://www.ebay.co.uk/help/eua?id=5190

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

View solution in original post

jckl1957 · ‎28-01-2026

Has the buyer opened a case?

You must make sure you have added the tracking which confirms delivery in the UK to the case.

Then, contact Ebay, remind them it is a GSP sale and that you have proof of delivery within the UK, and ask them to handle the refund.

The link below will get you a callback.

https://www.ebay.co.uk/help/eua?id=5190

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)