Member To Member Support

Item received by buyer,but said they have not received it,so ebay refunding money

sold item on here, 18-10-24, buyer contacted me to say the controllers not working for the Nintendo game cube I sent, I said sorry I will refund your money, he said I need taxi fare etc,I said I will send you the postage label plus p&p, never heard n...

Why is my order reverting back to my home address instead of click and collect once I pay through Pa

Lately since I’ve bought several items on eBay I have been selecting click and collect to my local Argos but every time I pay through PayPal and my order is complete my address has reverted back to my home address which isn’t helpful since Royal Mail...

Buy it now was set originally on my listing but isn't displayed?

I have a listing that is an auction and also should have had the buy it now option displayed, when I view it buy it now isn't visible?

Adding a stored payment method

I'm trying to add a stored payment method to my eBay seller account, as it says i can not add any listings without this. When i go into the subscriptions part it says add payment method but when i go through to it the link does not work. When i copy ...

Age

Um, I like to buy a l knife set but I don't have a credit card. I don't want a credit card. This is discriminated because this I'm being 50 years old. I think this is disgusting. Why can they not do age check on I'd or on address, like other companie...

Misinformation re advertising

I purchased an item today. Advert stated had only been used once . Seller states no refund.when it arrived the strap was split, lining has come away and scuffs all along strap. I immediately e mailed seller with photos.This item has clearly been over...

Buyer Returns

Ebay sent return label for item, Seller hinting " all better be in same order sent and in same condition "- feel this is a blatant attempt to withhold refund, what can I do to protect myself?Also do I simply return the item as seller sent ( item thro...

Return

I sent an item and it was damaged in transit now the buyer wants to return what can I do ?

Buying an item after auction is finished

I agreed a price with a seller for an item after the auction had finished. I agreed to pay when l collect the item but E Bay will not allow me via the message facility to get an address and phone number - how can l get this information?

Not able to sell - my acccount is limited but no idea why

I am trying to sell one item - not done this for a while. But when I try to list it, I get the message ... "Your account is currently limited. Go to Messages to find out what you need to do next." I have read all my messages - none required action bu...

After refund item not returned

Hello, I sold my tracksuit around two weeks ago. The buyer was not happy and I did refund. I am still waiting for my item and contacted the buyer but did not get any responce. I added the conversation and refund proof. thank you.

Blocked ebuyer has opened another account

Blocked ebuyer has opened another account, bid on same item, I know he won't pay, can I cancel.

EBay s new policy

Anyone know how we sellers Are going to get paid how do Ebsy know when our parcel has been delivered

Batteries 3 7 3200mAh

I wanted to ask why my battery auction was removed. I checked several other similar or same products and they work on eBay. and mine doesn't

Payments

I made an offer on wheel to the seller. The seller accepted my offer. When I went to pay for it. It was already paid by PayPal. eBay had done this without my permission. How can they make payments without my login to PayPal. Can eBay access to my Pay...

Collection or postage

Can anyone tell me how a business (charity) seller can offer collect in person as well as a postage option on their listings, thank you

EVRI postal options

I'm listing an item that fits into the 2 - 5kg range. I know that EVRI offers services up to 15kg parcels, but the only options I can find when selecting postal service are 1 - 2kg. Any idea why the 2 - 5kg and up to 15kg services are not displayed?

Ebay not working correctly on my tablet . Android 7 . Has been aproblem for over a week .

Ebay not working on my Tablet . Android 7 . Duff for over a week . No bidding button , no picture , no use !

Business Account Listing Fees for Items that Auto relist if they do not sell

I have been moved to a Business Account, and the Listing Fee free period ends in March. Am I right in assuming that if I were to opt for the cheapest business account, the listing fee for auto relist items would be 30p every time it relists, and is n...

Seller not paying postage

I hav purchased something and been told today by the post person that the item hasn’t had enough postage paid so I now need to pay to collect my item?! When I sell stuff I hav to pay full postage or they wont allow me to post the item?! So what do I ...

Fake

People in this app EBay are selling fake things and I haven’t received no answer from the sellers , this is the second time I purchased a item and they’re are fake !!! I want my money back

Refund

Hello all, I was wondering on what to do, this lady wanted a refund for an item, she got the refund but never gave my item back, but instead gave it to a charity shop and only told me because I had asked if she had posted it back! I don’t know who to...

Resolved! Collection of parcels for dispatch by Everi from Seller

There was previously an option to request Everi to collect a parcel for dispatch from the sellers address e.g. a home address. I cannot find the option now. Does anyone know how to make that request to Everi please?

Offers

Hello, how do I know whether an offer I have received is from someone who I sent an offer to or not? Hope this makes sense.

Resolved! Seller Pays for Return

I have received a full refund for a faulty item and the seller is responsible for return costs. I haven't received return labels or courier details. Can eBay help with this or am I just stuck with an unwanted item?

Faulty goods sold

Hi I have unfortunately purchased items that turned out to be faulty goods from an EBay seller and have tried several times to contact the seller regarding the problem but sadly they are ignoring me. I can’t seem to find where on EBay that I can get ...

saved searches and inappropriate results

I dont understand whats going on with saved searches lately.I have items in my saved search list and ebay has always notified me when a matching item comes up.but just lately ebay seems to be ignoring the filters I've set in my saved searches eg: I a...

How to complete a postal order that was collected?

I had a buyer pay on collection but eBay wants me to post the item still. How to I set it to collected or can I just cancel it?

Guarantee

I purched a new Blackview mobile phone 8 more months ago which has recently developed a faulty usb socket .It comes with a 12 month warranty The manufacturer has said to contact the seller as it wasn't purchased from them direct The seller is no answ...

Despatching item

Skis size exceed the ebay Parcelforce limit of 245cm. How do I dispatch?

Resolved! Classified AD buyer cannot pay by card?

My buyer for my truck is saying that they cannot pay by card for the truck that I have accepted an offer on. I have looked and card options don't seem to be there? Can I change this so they can pay through eBay or do I have to collect payment by bank...

I entered the incorrect tracking number for a sent and happily received item. How can I correct this

How do I correct an incorrectly entered tracking number as a seller?

Postage

How and where do I enter the weight of a parcel I have sold on the request form please

Business Account advantages and Seller Fees

Guys, the small print on this is melting my head. I can't find straight answers to this. ] Recently, I've been helping a friend open an eBay account to accompany his physical store. This is a shop which sells collectables, vintage items, antique furn...

A buyer delaying the collection of a large item

I recently sold a large window on jan15th. The buyer paid straight away. The buyer then asked if she could delay collection until 29th, and I said ok. Now she is delaying collection until at least after Feb 6th but can’t even give me a firm date. My ...

Postsge lavel mistake - how long for refund?

HelloI was wondering if someone could help me, I've searched but can't find any articles that match. I sold two items but purchased the incorrect label for each item, and instantly purchased the correct label after, so I bought 4 labels in total (the...

Resolved! pickup code

buyer problems the buyer came to collect item and he did not have the collection code with him and as he travelled a long way to pick up item he said he would message me when he gets home.I waited for the code and nothing arrived so I sent him messag...

Item didn't arrive but courier marked it as delivered

As per subject line. Ridiculously, the thing managed to get all the way from China, then somehow the final courier managed to mislay it between the entrance to the block and my door. They correctly buzzed my entry phone, i let them in, they never rea...

Refund request

I purchased an item in October 2024. It has now stopped working after four months. Seller won't respond to my emails. I have tried to open a refund request but it says its outwith seller return time. Used the automated returns option but just going r...

Tracking Number

How do you correct a mistake with the tracking number

Dispatch by 31st Jan & Deliver by the 31st of Jan!!!??

All listings on 2 day handling time then Royal mail 48 ( so 4-5 days delivery ) Yet delivery date shown to customers ordering as i type is 2 days time...and its gone past the daily cut off time. Anyone else have this?

Land line messaging

Why am I getting BT messages on my land line when I have not disclosed this number to EBay should I just remove myself from EBay completely.

I contacted a seller regarding an overseas item. They offered to drop the postage charge on one

How does a seller refund postage?

As a seller EBay has removed postage option of Evri over 1kg from my postage options - Why?

I have been selling privately on e-bay for a while. Recently I am doing more as I clear out my Mums house. Until 3 days ago I was able to pick Evri 3-15kg option max length 120cm as my posting method but now only offers me up to 1kg which isn't right...

No refund recieved

I bought a hoodie and cancelled the order ebay has not refunded me its saying the seller has and they havnt either

RETURN HELP

I’ve accidentally cancelled a return, which I need to proceed with.How do I reactivate my return?Thanks

Pictures and bidding window will not show on my android tablet

Only the bottom half of any listing will show on my android tablet there is no picture of item or bidding window available

Buying

Hello. I would really appreciate it if someone could help me or give me advice or guidance. I purchased 7 boxes of pokemon cards for my son they was new sealed. All 7 boxes after I opened them looked like fake cards i just had a gut instinct. I expla...

Order confirmed: Kenwood KSBSDX20 American Side-by-Side Fridge-Freezer - Grey

The seller has informed me that they cannot deliver my item, and it has been a week since then. I have been requesting my refund, but I still have not received it. I need my refund.

Postage

Hi, can anyone tell me how I rectify a postage label that the post office is saying is wrong?

Wrong Ebay Classification

Ebay are classifying Plastic Mouthpieces I wish to sell as Medical which is wrong. How do I alter this as I have previously sold them with no problems? Thanks for any help you can give me

Courier pick up

I have sold an item and the buyer has arranged a Courier to pick it up, the buyer has paid me for the item. I guess I’m a bit paranoid of scams but how do I ensure this transaction goes smoothly? I have asked the buyer to give the Courier the collect...

hacked account I cant find a way for ebay to ring me back

Hi, I cant find a way for ebay to ring me back, i`ve been trying all month. My account was hacked, and phone number changed , so i cant sign in . but the account is still active i really dont know what to do , every time i try and get help with a hac...

Restricted item

I have just attempted to list a Haynes Workshop Manual (Lockheed SR-71 Blackbird Aircraft).As i pressed "List Item" i had a RED box appear telling me it was a restricted/classified (US law) item and cannot be sold on Ebay !!.Do not attempt to try aga...

Buyer in breach of my returns policy, ebay giving them more time??

I sold a tool on the 13 Jan, it was delivered to the buyer the next day. He said it was 'working perfectly' but the item had sustained cosmetic damage during delivery, so he asked me to transfer him £70 to make up for it. Red flag. Then after a week ...

Resolved! Is it possible end a buy it now post with watchers but keep it to repost at a later date ?

Is it possible end a "buy it now" post with watchers but keep it to repost at a later date instead of having to make it again ?I'm going away and i have a couple with 20 days left to run and obviously won't be here to send it if it sells.Thanks, P.

Sales money becoming available to withdraw

I sold an item earlier today and bought the label through ebay. Later I saw that it was available to withdraw. I should have withdrawn it first but I didn't. Then I sold another item and bought the label from eBay for that too. When I went to withdra...

Having trouble bidding for a product (in UK)

There seems to be nowhere to ask this question on ebay. I have been signed into my account. Had an item on my watchlist. I got an email to say bidding will soon end.Can I please ask if I'm doing something wrong. Today I bid forItem: GW Instek GDS-820...

Resolved! unable to add pics to sale when active best offer exists

i have sent a best offer to a buyer, seems like he ignored it, in the mean time i am unable to add any extra pics to the listing. is this a bug or a feature? does this mean i have to wait till the offer expires before i can add pics?

Sellers have zero rights

Sold a digital item ie game and the buyer asked for a refund so he can keep my game also and said not recieved all the feedback I have 189 positive that means *bleep*. Best selling to amazon

Return shipping costs

One of our buyers opened a case wanting to return an item because they thought the item was something else. The used the 'pieces missing or damaged' option so we are being asked by eBay to pay for return shipping - there doesn't seem to be any way to...

Credit

I noticed ads for business credit on my app, but they are gone now. How can I find the details? Thank you.

Item delivered to wrong house. Fed up with eBay

Disgusted beyond belief ,item delivered to a house that isn't mine. Told to open a case with resolver ,told that eBay will side with the seller as status shows delivered . This means any driver can take a picture of your item anywhere and you will po...

Loss of photo's and buying option

I have lost photo's and buying option on myebay app, l have cleared and redownloaded app many times, once after a 12hour gap but its impossible to get any "help or contact" from ebay.

When I try to view a possible purchase ebay says no results found

battery return

hi, i bought a car battery and they sent the wrong one, they are willing to a refund if i can return ir. my problem is no carriers will take it saying its a banned item. whats my next step? thanks

My account

pm1816 is trying to use my account.

payment

payment of £24 not been paid into bank account, from 2 weeks ago. bank details are correct not had this problem before

why do i need a verification code every time i open ebay?

Discount for collections

How do i offer a discount if buyer decides to collect. My goods are free post but i have added the option to collect if they want , i would like to give them a incentive .

I need help

hi everyone I need help. I put my registration plate in to the system to get parts for my car as I needed an item. An item came up I put in an offer. Once I put that offer in eBay then said the item won't fit my car so I tried to redact my offer but ...

Boots

I bought boots for girlfriend which don't fit I have asked for refund but seller has ghosted me what should I do thanks

Resolved! "GOOD UNTIL CANCELLED " OPTION

Can anyone help me with explaining properly the fees that arwe charged against this category?i understand this means they will automatically relist ? Are you paying for this service, is it cheaper with out?

My account was charge £8.35 not sure what it was had an email this morning from ebay

My account was charged by £8.35 had an email from eBay not sure what it for

Why you need my personal data, why you keep hold of my money!

Why does ebay need my personal data if payment was via PayPal? Why you holding MY MONEY!!!! This is extradition! Who are the Service Providers you are sharing my data with - no list provided!!! I already boycott in Amazon but this is literally pushin...

Getting repaid for a refunded item

I sold at item to an overseas buyer in the middle of December. It seems it got delayed en route and the buyer raised an item not received claim which I had no option but to refund. It was delivered on the 22nd January and so I contacted the buyer to ...

Chinese postage charges

I just purchased an item for what I thought was £8.99 some basic unbranded what I thought were well priced car rods??? but there was a hidden charge at payment that I didn't see if £65 on top of the vat creating a total of £88.99 which my eyes were d...

Updating the Handling Time or Delivery Date

As a reseller on eBay, if I have a three-delivery service policy but a customer has instructed me to send their item on the 12th of February instead, how do I avoid being penalized by eBay? I have the buyer's confirmation via the eBay message section...

Double Charging for Postage (Labels)

It appears that Postage labels are being deducted from my ebay sales balance as well as being directly charged to my banking account. How do I contact eBay to confirm & rectify this issue.

International shipping doesn't save on my listings

I put international shipping on every listing i do, but people have been messaging lately and telling me they cant purchase from abroad as I don't have international shipping on even though I do it at the start of every listing. I tried to fix it by ...

lost account

Hello, I have two eBay accounts, one I use and one that lies dormant as a backup. Today I reinstalled windows on my PC. I, of course, needed to reinstall everything that went with it, including my eBay account, although with it being a long time sinc...

The buyer does not receive the products from customs

The buyer does not receive the products from customs, I wrote a message to the buyer but they didn't respond. It is impossible to reach eBay customer service. I tried for 1 hour with a ridiculous automatic assistant and no one came to me. If the buye...

Robbed by ebay

I bough an item from a seller that ebay allowed on their site to sell things. I paid £49.95 and did not receive the item and emailed the sellar but received no reply. I contacted ebay and all they did was remove the sellar for policy violations and c...

Return Address Mismatch in eBay Return Request

Hello eBay Support,I initiated a return for an item I purchased . The return request was approved, but the seller is now asking me via message to return the item to a different address than the one listed in the official return request.I want to ensu...

Account suspend permanently

Hi , eBay suspend my account permanently, my all order delivered , i also provide all documents , but my account not open , Any one guide me , how i manage this issue , Thanks

Case closed with no investigation

I purchased an item as a Christmas gift for my daughter. It was used once and broke. I requested a return and the buyer didn't reasons at all. Next thing I see is that the case is closed and I cant even appeal. What the heck can I do next? It was an ...

Prepaid QR code would not be accepted by Post Office

I recently attended the Post Office with the parcel to send to the buyer using the prepaid QR Code.The Post Office said the parcel was too heavy and had to be sent via Parcel Force so I could not pay the difference, they made me pay the full amount a...

Close account with credit balance.

I sold a service after a few years of abandoning ebay. I now remember why I stopped using ebay. Anyway, I sold a service, everyone is happy. But the funds are withheld as my bank requires verification. OK! So O followed the process. Received the micr...

courier collection

I have a large, fairly expensive item for sale. A potential buyer has messaged me and asked if I would accept a courier for collection.Is this ok and how would it work. expansive

Sending items using Royal Mail click and drop

Can I still use Royal Mail click and drop - I’ve always used the tracked 48 service with the postman collecting items from my address , I can’t see anywhere now that allows me to do this ?

Returning buyer that left me nasty feedback due to courier problems. Would you sell again to them.

Interested in your thoughts on this. also is there a way to block buyers.

Nectar

How do I check if there is an existing nectar voucher

eBay authentication

Hi. Bought a watch a month ago and it was eBay authenticated before being posted to me. It wasn't to my taste so I've just sold it on. It's asking me to send to an authenticator again. Is that right or can I use the month old authentication?

Unable to view photos of items for sale

I've had the eBay app on my tablet and phone for years with no problem. Recently, I've found I can't view photos of items on my tablet. When I click on the item I get the description with no photos. My phone is unchanged and operating correctly. I've...

Royal Mail Delivery

Bought an item on eBay. Seller promptly dispatched via Royal Mail to my local news agent pickup point. Royal Mail tracked and emailed me to confirm delivery to local news agent and ready for pickup. Went to said news agent and they asked for the bar ...

search method

how do find an item by the sellers item number, thrm has many identical items and pics

Selling internationally problem

Someone in France is trying to buy my item and I’ve changed the postage to international but he’s saying it’s not letting him make the offer

Selling standards below par

We currently have over 1200 feedback at 100%, a significant proportion of which is for selling as opposed to purchase. Ebay support has suggested our selling standards fall below what they expect and that the selling account is at risk...not quite su...

A seller

Hiya I am having a problem with the seller I have messaged loads of time have not really responded I am very upset it has been going on for ages i want a full refund the item is dog shoes and they don't fit my dog,I messaged the seller to ask that I ...

Missing

I sold a phone on eBay for £370. I used eBay’s postage to send it and they lost it.I had to refund the customer the money and I am now £370 out of pocket. I have contacted Evri and they say eBay should refund me but I have received nothing!!!How can ...

Safety recall

I purchased a telescopic ladder some time ago which is now the subject of a safety recall, and was instructed not to use them because of the danger of collapse; ebay advised me to contact the seller which I did, but the seller has not responded. What...

Evri shows Ebay item as delivered inc a bogus photo but it has not

I bought a Ninja oven on Ebay. I paid 7.95 for next day DPD delivery but the seller sent it with the much cheaper Evri service. After 6 days Evri say this has been delivered and a photo shows a flat parcel in an open doorway. This is not my doorway, ...

Buyer cancellation of order

A buyer cancelled an order today as they aren’t able to collect the item. I have cancelled this . I have not received payment for this but EBay has removed the balance on my account which related to another sale. I’m confused!

Item not received

Apologies in advance for the length of this post... I recently ordered an item to be delivered to a parcel shop for collection. I received an email notification, informing me that the parcel was ready for collection (including photographic 'proof of ...

Policy violation

My item for sale has a policy violation as one of the photos contains my name I believe. The sale has been ended but there is no option to edit and relist, how do I do this without creating the whole listing again please?

Partial refund failing

I am trying to partially refund a buyer, but every time I try it fails. The funds are on hold so should cover the refund. I have tried in vain to find a way to contact Ebay about this. What can I do?

Missing Points using Nectar App

I made a purchase via the Nectar App in December and the points (5x) have not been added to my a/c. I initially called Nectar, who told me to wait a few weeks as they can see the transaction. Now they're telling me they can't and need to contact Ebay...

"This charity ID can´t be used for a cross border listing"

Trying to list a number of items on eBay.co.uk and add a UK charity as a beneficiary for part of the proceeds of the same but each time I receive the following error message "This charity ID can´t be used for a cross border listing". Have tried every...

Personal Coupon Bug?

I have a personal 5% off coupon that I can see in my summary. It is still valid and does not expire until 31st January (3 days time) but it will not work. I have tried multiple different items and it does not work, I get the message "This code can't ...

Hi

Hi today I bed one item and win the item I pay and the sellers message me say send ur bank details I send u money back can I get help please

Faulty item

I bought a used Dyson hoover which I was assured was in perfect working order. I decided to have the Hoover serviced so that it would be in tiptop condition. However, once the technician had taken a look at it, he informed me that it needed a new bat...

Cancelled order

I ordered an item which I did not know was from china it said wouldn't be here till 18th Nov so I cancelled it 2 days after ordering to which contacted seller with 3 messages to cancel no answer from any of my messages then today there he sends item ...

Open a case

Hi can someone tell me how to open a case when eBay has said case closed. Basically I sold a coat and the buyer thought it was a different colour when you clearly see it wasn’t and I stated the original colour on the listing. She wants to return the ...

Resolved! Unordered dvds

I have received a parcel of 5 dvds which I did not order, the return address on the parcel is: If you want the parcel retuned, please provide a return label. Gerry15jun

Biorb halo faulty light

Hi I bought a Biorb halo 30 litre fish tank from on 21/01/2025. on setting it up I found the the Mcr light wasn’t working. i phoned the vendor and asked for a resolution to fault. after several phone calls they asked if I had the means to package it ...

Coupons

These have so many "Terms & Conditions" attached that usually make them unusable, the only reason I can think that ebay issue them is to entice you to buy even when you discover that the item you want is not covered.This just wastes my time and energ...

Selling limits

Why have I been put on restrictions for selling, it says to go to messages to see why. There aren’t any messages to say why & what inappropriate activity have I been doing to restrict me? I only usually buy items

Restrictions

Hello there can someone please advise. my ebay account has a restriction I have no email about this and ebay will not remove it. I am able to chat but the agents are unhelpful. I would like to sell again. When I call ebay they do call me back they ha...

Billhook, Knives policy.

I have had a 'Billhook' listing removed under the knives policy. In the knives policy it states that it is allowed.This is the third time this has happened.I don't know if it is AI that is removing them or not. What to do as the appeal does not work?

Hi, i brought a numark mixtrack pro and when it arrived it came without power lead

I brought a numark mixtrack pro 3 and it came without a power lead so I ain't able to use it and it never said that in the description, what do I do ? I'm so disappointed

Resolved! How can I reduce the amount of wording customers can enter in the personalisation field

How can I reduce the amount of wording customers can enter in the personalisation field box?

A buyer wants to purchase an 2nd item from me but my account restricts him to 1 item. How did I xh

A buyer wants to purchase an 2nd item from me but my account restricts him to 1 item. How did I change this

Resolved! Lp.

Hi.Opened a request for non-receipt of the product. I received the product today, but it is in poor condition. What to do?Vyacheslav

How do I reclaim postage and value of parcel lost by Evri? Posted 3rd Dec 24 declared lost 7 Jan 25

Damaged in transit

My buyer reports damaged items received and I know they weren’t damaged when posted

Unexpected Postage Changes

I have discovered today that my existing listings postage have been auto changed to a different service - and that the list of postage types has changed - I am now having to go in and change all of my listings to the correct service (the values are u...

Resolved! "New for you" section UK website (....co.uk) takes you to the (.com) American site. Please fix

Ebay please sort out redirects on these links, same issue for sellers on mobile link.If a link states .co.uk then it should not be redirecting to another country.

Bought item local pickup no contact from seller

Hello how do I contact an agent I put an offer on paintball compressor which seller accepted the money went straight from my account I tried to cancel but seller didn’t except it was local pickup the seller has not provided an address for collection ...

Not getting until buyer confirms

So once you have sold your items how do we know if it’s arrived or not, buyers could receive it and just say they haven’t.

Buyer asked for address change

Buyer asked for address change. I changed the address for them (at the time not knowing that I would loose seller protection). I dispatched the parcel to the new address. The buyer kept complaining that they had not recieved the parcel. I checked the...

Subscription charge for 4 days before a new month

Hi, can anyone help please? My friend want to uograde her business account to a basic shop today. What would be the immediate charge due as there are only 4 days left of a monthly £27 fee?

How do you view a product to check it fits and works with your camera before purchase as Ebay won't

How do you view a product to check it fits and works with your camera before purchase as Ebay won't let you exchange phone numbers or addresses No wonder Ebay is disappearing up its own backside in UK

Wrong i.d.

Hi i am not PM1816

Possible Scam

I had ordered a cat tower which did not arrive, contacted seller no response but this morning a tracking number appeared on the order details, say being dispatched today. This package arrive today but was a bolt. Again tried to contact seller no resp...

Attempted delivery messsge

I have just received a email telling me that an item I already received two weeks ago Was attempted to be delivered to me today by DHL Germany courier. Is this a scam I received the item two weeks ago by evri courier and now I'm getting emails from a...

Counterfeit products

I have reported this counterfeit product to eBay but they are not following up on it It's a fake Butterfly product, the sort you get on Ali express for peanuts. This seller is pretending to sell it as a genuine damaged product. Why doesn't eBay stop ...

Resolved! Evri postage costs?

Hi, can anyone please explain why I paid so much for my last two Evri postage labels? I paid £5.94 for each book when it should have been £2.94. I had chosen 'seller pays' and chosen 1kg shoe box at £.294. What's happened????? Thanks.

Can't select Confirm Return option - it's greyed out

Hi there,I'm trying to return an item and have discussed doing so with the seller as it's defective. They asked me to open a return and when I do, I enter the info required about the issue, as well as several screenshots, but the "Confirm Return" but...

Buyer collected but had no code

Hi buyer used collection option but he did not have the pick up code he has given positive feedback saying it was collected but ebay still shows it as awaiting collection how can I mark it as collected?

simple

I Know you can opt out off simple delivery on new listings you put on on the 4th of feb but what happens to the ones you already have on ebay

return from buyer

Hi all I sold a new doll boxed buyer claimed she got it damaged but hey ho I sent her a return label via Ebay now messaged she cant print label is there a way I can print the label my end and post it to her ?

Resolved! I purchased a range cooker which had a shelf missing and some damaged panels.

The panels were eventually replaced some months after the cooker was purchased in July last year, but they forgot to bring the door shelf with them and said the seller would post it to me (which he had previously offered to do and I told him not to w...

Seller cant fulfill order due to pricing error

Hi, I purchased a LG fridge freezer from a seller on Ebay. The payment was taken and order confirmed. After a good few hours, I received a missed call followed by a message explaining that there was a technical issue with the pricing and they wouldn'...

Resolved! Buyer of vehicle hasn't collected or paid.

Vehicle sold at auction - buyer said they would collect 'on Saturday' and pay cash. Saturday is long gone and I get no reply to my messages. I can cancel the purchase and relist, but will I have to pay a second listing fee as a result of a deliquent ...

Seller account now at risk

I have been selling on eBay for over 20 years with consistent 100% positive feedback. Last year my “defect rate” was 2% because of 4 items that I couldn’t fulfill. FOUR items out of thousands that’s I’ve sold over the years. So I now keep getting ema...

Incorrect payout

I sold an item for £21 and after listing fees i should have received £18.48 but only £8.96 was in my balance. Does anyone know why? It was a free listing…

Resolved! How can I find Royal Mail pricing for sellers before I decide which carrier to send my sales with?

How can I find Royal Mail pricing for sellers before I decide which carrier to send my sales with?I found eventually yesterday here on eBay a list of all the courier prices for different weights of parcels which I have printed off but nothing for Roy...

List using new photos for a used item item is 156639818218 and seller wont send or post correct imag

Seller won't send correct images for a used item 156639818218 and is using new manufacturer images, they state that the images form part of the description and condition. Can they misrepresent in this way?

Resolved! Un collected item

I sold a cooker 2 weeks ago and the buyer has not collected it, what are my options.

Postage lable

Why can't I purchase postage lable the purchase box is greyed out and Wont let me purchase lable

Last year's sales in seller hub.

Hi, On the sales tab of my seller hub, when I select "Last Year" sales and generate the report, it loads with an error message saying "try again later." I have tried it again with no luck. Does this feature not work or is there a work another work ar...

Sorry we can't load your information right now, please try again later.

I have been getting this message for several days now and am unable to respond the notifications via my email from potential buyers.Anyone know how I can resolve this?

Returns help 3 items 3 codes, one physical envelope to return

I ordered 3 trading cards from a seller, all were dispatched in one envelope. I received no treading cards, just an empty envelope. Looking at their reviews, this happens fairly regularly. I have opened a return for each separate card order and it ha...

My description is different to what I have written

https://www.ebay.co.uk/itm/306068920749I am trying to sell some equipment.I listed it for the second time from scratch rather that "sell an item like this" and I have written the desciption and listed it.This is the second time I have done this. unfo...

Postage

Hi, recently I sold an item and went to go and post in, so I scanned the at code at the in-post locker and it didn’t do anything. So I went to try again today and it says my item has been posted

Feedback Query

I recently left a seller negative feedback but it looks like EBay removed it although the feedback was not offensive just an honest description of what happened, it’s not something I would do lightly but I felt it was the right thing to do to let oth...

Cancellation request by buyer

I placed an order for a manikin and realised it was not needed so I cancelled it within 30 mins. The seller has decided my cancellation request stating he has already posted it. Which is false just to get a sale . How can this seller be trusted. I ca...

hazardous items?

Hi guys, i recently uploaded a vintage , case with oil paints and empty glass bottles that would have been used by, the artist. It belonged to a passed family member, why did ebay take it off the Auction as a hazardous item violation?? What's hazardo...

Listings is not target to UK audience

Can you check is my listings target to UK audience?

Simple delivery label wrong postage cost. No way of cancelling label or changing label.

I have sold an item and used simple delivery but the label that was generated has the wrong postage amount on it. There is no option to change or cancel label. Do I have to cancel order and start again??

No refund

I have returned an incorrectly described item but because the seller delayed the refund they say eBay now prevents them from doing so. The AI assistant won’t let me pick the item as too much time has now elapsed - and I can’t seem to speak to a real ...

Contacting a buyer

Can anyone help please? I have a buyer who made an offer on an item which I accepted but they asked some questions in the comments of their offer. For some reason I cannot respond to it and when I click on their name I can't message them either?

No buy it now or place bid button.

Evening. I have no bid or buy it now button on any of the listing's when I search for things?Also no item photos at all?The AI assistant on here is useless so I'm hoping a person can help

Postage Label Refund for Unused and Un-downloaded Labels

I sold an item and downloaded the postage label for it.I sold a second item and got a postage label for that item too.I then noticed that both items were for the same buyer, so I sent both items to the buyer using the first postage label, and refunde...

My watched items and basket have changed into DOLLARS

My items that i am watching and items in my basket have changed from British pounds to DOLLARS. And this includes the shipping cost. This has happened before in the past but correct itself after a several days. I am on the UK version and I have signe...

Ludicrous shipping rates from abroad.

I have decided to give up my ebay account from the 1st of next month. The main reason is the ludicrous shipping charges from abroad. Either EBAY is a criminal organization trying to rip its customers off, or it is just no longer a viable company. I w...

Hello I tried to return item for a refund. genuine mistake ordering.

Seller stated " Listing removed due to a policy violation " and return was closed and of course no refund. Anyone ideas as what I could do next ??

Return label VAT receipt

Hi , I am new to selling.i have allowed a return, e bay has sent a label to the buyer.i have a VAT receipt, my address on the VAT receipt is incomplete,I checked on my account , and my address is correct, should I be worried?

Sending electronic documentation to a buyer

A buyer has contacted me requesting documentation for a product. When I try to reply with a link pointing to a a pdf, eBay refuses to send it quoting a rule violation about contact details. What is the eBay sanctioned method for doing this at the mom...

Lost parcel

How we can claim refund for lost parcel from royal mail if we have bought the label through ebay ??

Why cant I use or withdrawal my ebay balance??

So whenever I go to buy anything with my ebay balance it says "Unfortunately, you don't have any eBay balance to apply towards this order. Please select a different payment method and try again." but I do have balance I have £65 so I try to withdrawa...

request to cancel order denied even though seller contacted me saying item was not available

Hi.Shortly after I payed for the item I had won the seller contacted me saying the item had been damaged and was no longer available. I put in a request to cancel the order but it was denied, the seller is saying their request to cancel has also been...

Buying from France

Hi. I’m in the Uk. A seller in France wants to sell to me . They say they’ve tried to add postage to the UK on their listing but I’m unable to purchase it. Its coming up with ‘seller wont post to your country’ in red! ( the listing can only be found ...

Cancelling an order

Hi I want to cancel an order and refund the buyer. Last time I did I had a laptop. I’m trying to do it on my phone but can’t find any drop down on my orders. Can this be done on a mobile

DPD pickup - how do you arrange this?

Hi, my buyer has elected to have a pair of trainers that I have sold them go through the authentication process. As a result eBay have provided a DPD pick up label that I have attached to the parcel. How do I inform DPD the parcel is ready? The DPD w...

I am getting reminders that I owe eBay money

I am selling a car and I realise I owe some money for this.I have had a couple of attempts to pay what I owe but I cannot get it to accept my card even though I have been using it to buy things regularly.I don't understand

Post - says free postage

I have listed some items selecting the new simple postage option. I would like the buyer to pay. When I look at the items in my “active” column on the app it says: postage Free for buyer (you pay). But when I go to the actual listing it says Simple S...

Hiya everyone :)

buyer has used my new item several times now he is saying its faulty! I have put this in advert that this item isnt retunable. Buyer left positive feedback and he said its amazing and they love it now they are asking fot full refund even though i hav...

Buyer fraud

I sold a digital ps5 which was is great condition working. I got a return request from the buyer saying it didn’t work when plugged in and was sent a picture of the ps5 but the disc version which I didn’t not sell to them. I believe that they are try...

Intimate Purchase-Returned but Never Refunded

Hello everyone, I'm reaching out to you because the seller has been ghosting me and I can't see any options eBay provides so I can get my money back. I purchased an intimate item, I asked the seller if I could return it (I noticed later that upon my ...

Complaints

How do you report a seller selling out of date items?

Resolved! Is this a scam?

Hi I am trying to purchase some articles. I get the message that I have to verify my age to but this item. It doesn't state the item, so I am suspicious. It wants to know my details, but does not accept a debit card. This has never happened before, s...

I made an offer of 30 GBP

I made an offer of 30 GBP and the seller agreed, but I made a mistake and paid with a visa other than the one the offer was accepted with and 40 GBP was deducted. What should I do?

Unable to view pictures on listing's

Hello all, on my saved items and on new search items I cannot view the extra photos, as soon as I click on an item the page goes to the item, the main picture come up and then vanishes, there is no bid now box or buy it now or make offer, it seams to...

I try to cancel my order 10 min after buy because i see on photos something like dead pixels

Seller try to decline this cancelation but i talk with him, and we do cancellation process again. But its look like that, so i lose some money, something going wrong? How to contact any real support?

Relisting Earlier

I have 2 items ending at midnight. When and if they are relisted, I would like them ending earlier, without losing nearly a day's listing. I wondered if it's OK to create new listings, with earlier ending times. This means there will be 2 listings fo...

Sold an item for delivery but buyer collected

Hi, I listed a game without the option to collect, the buyer collected the item and I refunded him for postage. Now the item is stuck on "finds on hold" until it is posted. The buyer says he can't see an option for marking as collected. What is the b...

Edit brightness of photos not working in the mobile app

Hello, I've reported technical fault to eBay several times but to no avail. The edit brightness of a photo function is not working when creating a new listing. The "Apply" button is present but after pressing it there should be "Done" button in its p...

Buyer 'Changed their mind' wishes to RETURN

Sold a PS5 bundle last friday after the buyer begged me to post for guaranteed next day delivery. Within 10 minutes of the buyer receiving the item they messaged me requesting a return stating they no longer wanted. I am a private seller who doesnt a...

Documentation that shows that you purchased the item(s) recently listed for sale on eBay

"Documentation that shows that you purchased the item(s) recently listed for sale on eBay.. Documentation that will help us verify your items can include either manufacturer invoices or receipts. Unfortunately, we will be unable to accept photos of t...

I am not reviewing anymore items until those Captuas have gone OK.

^ digit code

Hi my buyer who did collection says he has no email with code any ideas how to solve this

Phone with warranty

I have bought a phone, the phone is eBay refurbished with one year warranty, it’s failed after 6 months and the company kept putting me of stating send photos etc, eventually they said it’s damaged when it’s not. I took my phone to independent store ...

Selling

I listed an item at £25.00. It did not sell but I received an offer of £15 via an Ebay email. I want to accept the offer but cannot find out how to do it. Can anyone explain in simple terms to an Ebay ignoramus?

card details

does anyone know how to delete expired card details from my accountthankyou for any help you can give to me

Prepaid label not suitable

In my listing details I specified collection and didn't choose a specific delivery option, so eBay defaulted to "Postage or Collection in person" and "Simple delivery". When the listing went live eBay assumed what my item would weight and its size an...

Available funds

Hi,I just sold an item and posted it today. ( a little late), however it says the funds are available on the item details, but £0 in my account balance. Why does it say the funds are available but clearly are not? Do they usually show in your balance...

Resolved! Too much damaged items

Hi,Too often, I successfully bid, or purchase an item through eBay that arrives broken. Either they are badly packed or badly handled by the courier, or both. Then back they go, or are disposed of. As the items I buy are vintage, and often fragile. I...

Suspicious buyer behaviour

I recently listed a pair of new trainers which are covered by embay's authenticity guarantee as Buy it now, and a buyer made an offer for the amount I had asked for, sending me a message to email him separately - he wanted the item posting to his cou...

Buyer put old address and now it's been sent back to me- what do I do next?

Buyer didn't amend their address on Ebay and so it was sent to their old address and refused by the new owners. Item has now been returned to me. I purchased the postage label through Ebay (Yodel ) What I do next?

Seller Update: January 2025

Weekly Chat with the eBay Community Team

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

Community Mentor Programme

Resolved! Collection of parcels for dispatch by Everi from Seller

Resolved! Seller Pays for Return

Resolved! Classified AD buyer cannot pay by card?

Resolved! pickup code

Resolved! Is it possible end a buy it now post with watchers but keep it to repost at a later date ?

Resolved! unable to add pics to sale when active best offer exists

Resolved! "GOOD UNTIL CANCELLED " OPTION

Resolved! Unordered dvds

Resolved! How can I reduce the amount of wording customers can enter in the personalisation field

Resolved! Lp.

Resolved! "New for you" section UK website (....co.uk) takes you to the (.com) American site. Please fix

Resolved! Evri postage costs?

Resolved! I purchased a range cooker which had a shelf missing and some damaged panels.

Resolved! Buyer of vehicle hasn't collected or paid.