Guarantee

[grasco83]

I purched a new Blackview mobile phone 8 more months ago which has recently developed a faulty usb socket .

It comes with a 12 month warranty 

The manufacturer has said to contact the seller as it wasn't purchased from them direct 

The seller is no answering when contacted x 2 now 

What do I do ? 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You'll be too late too,  after 8 months to claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@grasco83 

[john1297576]

It is very rare for any guarantee to be transferable, and only the original buyer can claim.