Seller News: July 2025
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Forum Posts
My buyer has not returned the item despite receiving a full refund.
My buyer has not returned the item despite receiving a full refund. Ebay say case is closed. Guidance appreciate
Single bed frame Return
Hi if anyone can help, I've received a returns label from ebay with royal mail, but the item is a single bed frame, will royal mail take this, as its not flat pack, thanks
How to open up a case with the seller
the item broken so won't let me return it home get a refund saying the guarantees out of date
Agent Contact
I have been charged for 2 separate items but there is no record on my account. How do I actually speak to an agent
Unable to Reopen Return Request – Missing Charger for Mini 90 Camera
Dear eBay Customer Support,I’m writing to report an issue I’ve encountered with a recent transaction on your platform involving a seller from whom I purchased two cameras – a Fujifilm Mini 90 and a SQ6.Unfortunately, the Mini 90 camera was delivered ...
Paid for item but vendor not received money
Bought an item from a vendor, paid as normal via eBay and item now delivered. I am happy with the purchase but the vendor has not received the money. Any suggestions?
Zero feedback buyer
Hello, I have recently sold a reasonably high value item (£600), I have selected the appropriate postage option for this (Royal Mail Next Day 1pm). So the thing is, the buyer has zero feedback, the username kind of matches the name of the one on the ...
SIMPLE DELIVERY: “When It Fits in an Envelope, It Doesn’t Fit eBay’s Strategy”
eBay actively discourages the sale of extremely low-value, lightweight items (typically under 100 grams) because they often create more problems than they’re worth — for buyers, sellers, and the platform itself. While these items may seem harmless on...
how to make a new ebay label after expiry date
I have an issue with make a new QR cod after expiry date.
Disgraceful Ebay Support and unable to send POST very clever
I have just spent all afternoon with AI Ebay then a helper who then just left me : It is so simple I accepted an offer It was paidI boxed I had no QR code so this is where the afternoon began over 2 hours ago Dispatched 7 x CORGI buses diecast models...
Why eBay’s Promoted Listings Are a Trap Sellers Should Avoid
eBay’s promoted listings strategies — both General and Priority — may seem like convenient ways to increase visibility, but in reality, they are heavily skewed in favor of eBay and offer minimal advantage to sellers. These models are cleverly designe...
Resolved! Unexpected Ebay payout
Our Ebay payouts are scheduled to be paid fortnightly on a Tuesday. Unexpectedly, we had a payout sent today, three days after our last payment. I have checked our payment settings and they are still set on fortnightly. Has anybody else experienced t...
Postage Issue
I sold an item , the buyer choose Yodel for posting, but yodel stores said the package is too big for posting. What do I do ? Can I use other postage outside eBay and how will I get paid if I post outside eBay postage option that the customer choose?
Selling a car
I want to sell my landrover - its my businesses. I have a personal account not a business - as I don't plan in selling cars as a business so I presume this is the correct account type to sell. Regardless within my profile i have no option to change t...
Underpaid postage
Hi all. Buyer has paid for item and paid the postage I estimated.I have now parcelled up the item and the simple delivery label is insufficient for the weight of the parcel. what do I do? Thanks.
Posting
Hello ~ can I change postage to Yodel only as this is much much more convenient. I can't seem to leave Royal Mail and Evri.
How does a buyer change postage? I’m loosing money on an order.
I listed an Item with Royal Mail 2nd class postage at 87p, but when the item was purchased it says seller selected Evri at £2.94. The item is just a pokemon card at £1.75 so I’ll loose money on this. How does the customer change this? I’ve checked th...
Rear Car Bumper Needs for Alto Suzuki (CX10WTM) 2010 model
Dear All, I want to purchase attached car rear bumper from EBAY for my 2010 model Alto Suzuki car (CX10 WTM) Can anyone advise me? Will it be the right choice? Hope I will not have any fitting issues after buying it. Looking for your advise please.
Resolved! Sharing my ebay
My partner needs to use my ebay account
Oversize item
Hi there, hope you can help. I sold a couple of garden planters which together weighed 8kg and size was 48cm x 70cm. I bough an oversize label for yodel but the local drop off refused to take it as it was too large! Now I don't know what to do as it ...
E bay 100% return guaranteed?
If a seller has a non return statusand you are not satisfied are you still covered by e bay 100% Guarantee?
HELP! Closed return
I have bough 4 alloy wheels. they have arrived, however they are the wrong size. I spoke to Ebay and they advised me on what to do. I printed the label but then I went to ship the wheels but I was only given one label and they have advised me I need ...
No Contact Option
why is ebay contact failing today 18/07/2025 ? tried many times to get call back but keeps failing with "something went wrong message"
International Transactions: PDDP on shipping label and double VAT and/or Sales Tax charges
For international transactions, when eBay collects VAT or sales tax during checkout as it always seems to do now (at least in my case), why don't they (eBay) instruct the international sellers absolutely to state on the declaration/shipping Label: "P...
Click and Collect
HelloI have sold stuff on eBay for years. Click and collect has now appeared my listings. I don't want it on my listing and not selected in settings under postage preferences so why is it still on my listings? Help!Many thanks
Resolved! Selling something that weighs more than 2kg
Hi everyone I really don't like eBay's new "simple delivery" system. I need to input custom prices. I want to sell something that weighs 2.7kg but I refuse to use Evri and Royal Mail's limit is apparently 2kg, so I can't select that either. I'd have ...
Simple Delivery
Ebay have decided to make Simple Delivery on items over £10 and under 20Kilos. The problem is that it does not allow you to select Next Day delivery options and edit the Postage Cost. They say they do this for so sellers are protected but I don't no ...
Daged beyond repair - seller
Hi, I sold on eBay, printed the simple delivery note and sent the parcel to the buyer. A couple of days later I received a notification from Evri stating that the parcel had been damaged beyond repair. (Highly unlikely unless it was set on fire or sh...
Banna oil
I bought Banna oil from ebay app and I change my mind. if I want to cancel it there is on cancel in the app only return item even it wasn't arrived I don't understand now I'm Stack for Banna oil. I hope there will be solution soon.
Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK
Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...
Simple Delivery
It's taken a couple of goes with the new Simple Delivery, but now I have got the hang of it, it does seem "Simple". My local Sub Post Office accepts Evri as well as Royal Mail, so that's worked out well. With the option of using my labels for Large L...
lost card
I cannot add a new card without entering the card number I no longer have after losing it?
Promoted listings priorty campaign
Hi all So a couple of days ago I saw a banner promoting the promoted listing 'priority' campaign. It said 50% off ad fees and that I had £360 in credit. I thought great, I can run it, see how it goes and then stop it when i reach the credit limit if ...
Pre-payment labels for postage total rip-off...
Ebay seem to think that all sellers have a printer, which I don't.Having just sold item where I offered free UK postage, I had no option to send an invoice to buyer. Ebay sent invoice using their pre-paid label system, which I can't print out anyway....
Resolved! Mandatory use of Simple delivery after 06/08/25
I have been an eBay seller for over 12 and a 1/2 years and invested in a franking machine to offer lower postal rates to my customers. I use eBay for labels and ink cartridges for this machine and disappointed that the changes being brought in by eBa...
Posted by mistake
a buyer bought a T-shirt from me I posted it he received it and he is happy. Then I accidentally posted an item to the buyer in error which should’ve gone to someone else now he is refusing to return it. I don’t understand why I was able to use the p...
Is posting a low value item still going to cost £2.70 on the new rules coming in
I understand we will be forced to use simple delivery from the 6th Aug which has a minimum postage of £2.70What if you sell an item for £2 - £5 and you want to send second class to keep cost down and encourage sales?
Simple Delivery letter or large letter size
Is there any way to reduce Simple Delivery letter size from 1kg and a ridiculous auto applied postage far higher than e.g. a stamp or £1.55 under 100g large letter? Is the solution to offer free postage? Does that give the seller freedom to use RM la...
Postage label
Seller says sent postage label but has not arrived
Tracking payment
Hello I recently sold two items but I posted them thorough Royal Mail with tracking and not with the tracking eBay provided. Both packages have been delivered but because I didnt send it through the eBay scan label courier the items are not showing a...
Cant upload any picture to a new listing
Hi, i was just wondering if anyone else is having this problem or whither its just me. Every time i go to load pictures on a new listing and press done i just get "x amount of pictures failed to load". Many thanks
Postage payment kept by ebay from seller, on item cancellation request from buyer.
Hi, I had a buyer who bought an item as a buy it now (Free Postage for the buyer), then wanting to cancel a few minutes later stating it was the wrong size (something they should have checked before buying anyway). I cancelled the order within mintue...
Purchase an item over £3000.
Can anyone help?I want to make a large purchase, Any expensive keyboardThe seller has agree to let me try it out before buyingUnfortunately, Ebay rules has blocked him from giving me his address to view or try the item out?
when is ‘today’ for buyer premium changes ?
prices on my listings that are under £10 have not changed as at this precise moment in time. Example a £1.99 item still shows as £2.79 to potential buyers - should be 10p fixed ilo 70p, then 7% of £2 - 14p - total 24p, not 80p ! another ‘fake news’ m...
Post surgical cat collar only big enough for a budgie ... seller not responding!
re: i hate sending things back .....Past help from community said that all i had to do was post a returns ticket and say simply: Not as described ... just to draw ebay's attention to the fact that something is wrong with the item ... without actually...
Tracking shows return to sender request
I received a sold item back yesterday, the package has not been opened and tracking shows ‘return to sender’ request.I’ve messaged buyer but not heard anything back. Do I resend or cancel the order? Should I contact eBay?
Request combined postage button not showing
Hello, has anyone else had any issues with the ‘request combined shipping’ not showing up for them? Seller keeps saying it should be in the top corner, but I’ve checked everywhere and so has my partner on their account and it’s not showing.
Business Seller Additional payout
Has anyone received an additional seller payout today? I have payouts set at weekly every Tuesday, but have also received a scheduled payout today (Friday) without requesting it. I've checked my bank account and it's gone through, but not quite sure ...
Additional payout - Business Seller
I have received an additional payout today - Friday. My payout is scheduled weekly on Tuesdays so this one was a bit worrying, however, the money has gone through my bank account. Does anyone know why this happened?
New buyer protection
So re the new BPF charges, are they due to start today? I have a 2.99 item still showing 84p fee but according to the new tariff should be 10p+21p????
Resolved! Simple Delivery postage label “you cannot cancel this label”
Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...
Simple Delivery Items Under £10
Does anyone please know if the under £10 rule for opting out means listings under £10 with classic postage will stay as they are on the changeover date of 6th August, or are they going to switch it to SD making everyone go into their listings to swit...
Issue with View Listing Link in eBay Australia Confirmation Email
Hi, We are currently experiencing an issue with the listing link in the confirmation emails from our store. For example, when we list an item we receive a confirmation email indicating that the item is live. However, when we click the “View Listing” ...
Poor Simple delivery options,
The only options Ebay is offering is Royal Mail and Evri, There is no Evri drop off points anywhere near where I stay , the nearest is 7 miles away, The is a very good Yodel drop of station , but Ebay insist on Evri,Does anyone else have a solution t...
Listing An Item
Can someone advise re Simple Postage. I sell quite a few items which weigh under 100 grammes (so letter post in the UK) but the new selling form for Simple Postage only offers me the ability to send items via a large letter at £2.72 cost to sellers o...
Combining postage in private best offers is impossible, outrageous! bring back the old postage!
Combining postage in private best offers is impossible, outrageous! bring back the old postage!
wrong size product sent to me.. seller ignoring my emails asking for correct size product to be sent
wrong size product sent to me, 4 emails sent to seller who has not responded to any full refund now requested seller still has not replied after nearly 4 weeks since purchase. ebay has not helped in dealing with this matter. o out of 10 for this comp...
faulty goods ,after a week,seller keeps stalling on refund now its been month's still broken goods
any ideas getting refund after goods fail after using ,broken after first use ,selling just wont respond
Simple Delivery - Oversize Package and ParcelForce
Hi, It is getting harder and harder to communicate with a human. AI assistants are amazingly stupid and not helpful. I tried asking this question to eBay's AI assistant and got rubbish. Hopefully a human with AI (Actual Intelligence) will reply to th...
Product not delivered
I purchased a USB rechargeable shower on 3rd July, I had the delivery address as Argos as I was on holiday, the seller keeps telling me it’s been delivered and to check with friends and neighbours it she doesn’t understand that it was being delivered...
I don't want simple delivery
Email received today says I can get in touch, except my only options are to talk to an automated bot or to post here, so I am posting here. Ridiculous that there is not a straightforward way to communicate with customer services. I do not want simple...
Buyer’s postcode is wrong on Ebay…Evri will not respond or help me
Good evening,I posted an item to a buyer who has not been with Ebay for very long.It turns out that she has accidentally added an incorrect postcode to her address details and the second half of her postcode is wrong (it refers to a different road in...
Scammed by seller, no return or refund offered.
My case was ended in the favour of the seller, even though I wasnt ever offer a return or refund.
Hoe to void a postage label
Hi can anyone tell me how to void a postage label? The instructions on the help page aren’t very helpful.Thanks
feedback for seller
I recently bought a car radio which arrived damaged . I contacted the seller who said they would give a refund in return for positive feedback . The item was useless so I refused to leave feedback until the issue was resolved and I wasn't happy about...
Offers sent to buyers
On listings where an offer has been sent to buyers and then expired, they are still showing as ‘Offer sent to buyers’ long after the expiry date. This can be annoying as it restricts revision of the listing, if required (eg, changing the price). Any ...
Changing automated simple delivery on live buy it now
Im selling an expensive vinyl. I had it on high postage for the insurance and cost of high end packaging to protect it. Ebay has changed the delivery cost to much,much less on simple delivery. It wont let me change it back as its a live buy it now. D...
Resolved! SIMPLE DELIVERY NOW YOU CANNOT OPT OUT
Ebay have decided to make it compulsory to use Simple delivery. For that you need a printer and a phone for QR codes. Its a very unfair system and forcing private sellers to look elsewhere to sell.
opt out of simple delivery from August 2025
Under the new changes will the current rules on opting out for small items under £10 still apply?
refurbished air fryer
Bought airfryer 2 weeks ago…used twice and now switches off automatically. Contacted seller for advice/help today. No reply to email….asked seller to confirm they received email….no reply. Any suggestions?
Email address is already taken. Please provide a different email address.
hi , how can i get my original email address to be my ebay preffered email address , i do own the address and have access to it , but it seems my orignal address is "blocked" , at the moment i am using my work email address
EBay is a scam
I keep getting fobbed off by the so called help team that I’ll get my money back tomorrow, well tomorrow never comes it’s been 2 weeks and counting this is what happens when this *bleep* site allows scammers to sell you things and when you want your ...
It sold
I sold an item for £38.00. Another customer put in a max bid of £40.00 why didn't they win it
Returning an item that is being posted back
I bought a seatpost but it didn't fit and was too big, so still brand new. Raised a return and posted it back to the seller only they either weren't in or didn't collect it so now it's being returned back to me, where do I stand with this?
Incorrect Evri supplier details
The Evri supplier has incorrect available times shown? How do we get these amended please, as NOT 24/7 available, as shown
eBay giving false/fake tracking numbers
So I have 2 business eBay accounts and have been selling on eBay for 8 years and both accounts are in great standing. I sell low value items mainly, so I offer free 2nd class postage or they can chose and pay for tracked. Same with international item...
Resolved! EVRI return to sender
Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...
Return Page and Messages not working
Please can Ebay look at the returns and messaging neither is working for me and i want to return some faulty items before teh time runs out. My messaging will not let me send message to the seller either
parcel outside simple delivery sizing
I have an item outside simple delivery measurements. It is 77 cm x 23 cm x 16.5 cm and weighs approximately 1180g. "Before" I could send this via Evri with a label from Ebay for a reasonable price. Now I cannot find a way to send it. Seems crazy that...
Help with paying for an item
Hi - I’ve agreed a price for an item, the buyer has put the amount in as their bid. How do we stop the bid and enable the buyer to pay the amount we have agreed through eBay please? Thanks in advance
GETTING PAID
Hi Please can someone helpI have had an ebay account for many years. But now I want to sell some items, I used my PayPal account for payment many years ago but now it's changed.. I see when I click payment it asks Credit Card or debit card. then it a...
Resolved! Buying
Returned an item to a seller for a refund, he said he didn't receive it don't have tracking but proof of posting
Resolved! Collection code
Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later
Resolved! Simple Delivery
Simple Delivery is seriously flawed. As a seller, I can only specify the package type, e.g. medium parcel up to 1 kg. With Royal Mail this offers three options depending on the level of cover required. However, the buyer is free to choose the cheapes...
Resolved! Feedback score gone down for no reason
My feedback score was 99.4 but has recently gone down to 99.1 for no reason
bogus refund request
I think I'm being scammed but feel powerless to stop it! I sold an old iPhone and packaged and posted it to the buyer. The buyer has sent a series of photos that appear to show the packaging but the phone and box has been replaced with a packet of ca...
120cm tube with evri
Hi I have no options in my simple delivery to send a tube 120cm in length I can send this through Evri and yodel but not the options I am restricted to,any help please
Payment
Can I use clearpay ?
Changing from Private to Buisness seller - GTC items
I am considering changing from a private seller (which I am) to being a business seller to avoid Simple Delivery. Can anybody clarify what happens with GTC items on a business account. I get the impression they are automatically renewed every month, ...
Reverse refund cancelled in error
I need to reverse a cancellation refund done in error at seller request, where seller isn't offering enough refund, need to ask eBay to step in, but can't do this as return request is showing as closed ?
Simple Delivery should include the option for Tracked 24
We are forced into using Simple Delivery so there should be an option for how fast the parcel is delivered.I.e. Choosing Royal Mail there should be an option in Postage preferences for Tracked 24 as opposed to only Tracked 48.Some buyers want their i...
Cancellation of order
Hi I just cancelled an order as I didn’t feel comfortable that the buyer asked twice to collect and it made me very unsure. There was no option for that kind of cancellation so I had to say the item was broken. Is this ok? I don’t normally do this bu...
(Attn: Admin) My office address become unauthorise return address
Hi Admin, My office address receive TOOOOOOOOOOO much of return parcel. How can I report to you and let's your system suspense issue the return label and address to me. If possible, please "Private Message" to me and tell me the next step. Regards,
reporting a buyer
Hi i reported a buyer for unfair comment in feedback and name calling in feedback on 26 June and heard nothing back from ebay. What do i do ?
Resolved! Simple delivery insufficient item cover
I'm wanting to list a PC GPU for sale at around £700 but ebay is forcing me to use royal mail 48hr postage that as a max cover of £150, would i just be expected to take the loss on the chin or dose ebay cover this. i would normally only use royal mai...
Fees, postage, item protection . . . .
I just want to raise a few points that I feel need to be raised.Postage now dictated by Ebay in how you can send a item, we should have the choices of who we use and what service we want to use, not to virtually have the courier "Evri" (as I personal...
Simple delivery courier options
Is there a way of selecting a courier yourself from your chosen couriers not letting eBay do it as on some large items certain couriers are cheaper?
Package received intact with no contents
Today I received the envelope fully sealed but the item purchased isn’t in it.How do I prevent the seller getting paid as it looks like it’s delivered buy isn’t.i can’t seem to find a way of getting to eBay to explain the dilemma
Simple delivery
Is anyone else out there considering finding alternatives for selling since eBay have forced simple delivery on us. I for one resent being told what I have to charge, who I have to use and how long I have to turn items around. If this continues then ...
promised replacement petrol chainsaw time and again and it has never arrived
purchased a petrol chain saw which on the 8 or 9th occasion of use very nearly caught fire when the outer casing started to melt, I had used all the correct oils and fuel and reported with supplied pictures of the damage to the seller and a few days ...
Simple Delivery & sizes greater than recommended
Looking for some advice please.From 6th August ebay is solely using Simple Delivery & has informed me that “Royal Mail has advised post offices to accept all Simple Delivery packages, as long as the parcel remains within the maximum weight and dimens...
Simple Delivery - cost of packaging
Selling through Simple Delivery doesn’t seem allow the buyer to add into the postage cost the cost of packaging. To fully protect items you often need to use Jiffy bags, board backed envelopes or postage boxes. These are costly and now these costs ca...
Resolved! Anyone else having a problem with Make an Offer 16 - 17.7.25?
Yesterday & today the Make an Offer is not connecting. I can type in my offer but it won't submit, a sad face & the info the service is down or the website page has been moved comes up.Is it only that ebay is trying to save me money? Nothing to do wi...
Marking items as dispatched when not sent by 'Simple Delivery'
I think others here are having the same problem. I'm trying to mark an item I posted outside of the 'Simple' delivery system as dispatched, but when I do I get an error message saying 'there are no items eligible'. Any ideas how to get past this stup...
Resolved! How to enter 'Pre Owned' in the description
I see in many descriptions the term 'pre owned' instead of 'used' but I am unable to find the category when I'm listing. Is it only available for certain items or can someone please point me in the right direction. Many thanks. Clive
My Problems (and Suggestions) about Simple Delivery (PLEASE READ)
I just got the notification of how simple delivery will become the only option for private sellers like myself from 6 Aug. However, I feel like this policy in the current form makes no sense and will greatly harm private sellers running on thin margi...
Services on Ebay
Hi. I used a watch repair service offered on here back in December 2024. I was warned that it can take a long time to repair an automatic watch so I wasn’t too worried initially. The seller who still offers this service on Ebay moved the conversation...
Non Genuine Pokemon Cards
I bought some Pokemon cards a couple of years ago. Sent them to PSA to find out they are non genuine. These were bought from EBay and the seller is not responding so far. What can I do? Any help much appreciated. Thanks
Oversive tube
How can I send a poster tube which exceeds the 61cm limit imposed by simple delivery?
Resolved! Report buyer click box
Hi all,Normally there are 3 feedback boxes on show when you're giving feedback for a seller/buyer. I noticed the other day that there were just 2. A: 'Positive box' alongside a 'Report buyer' box. So what's the story? Or rather, why just the 2 boxes?...
Simple delivery
Does anyone else find Simple Delivery a hindrance? I recently sold three separately listed items all the same size and weight but had to pay for three delivery labels. I put the three items into one parcel as they were difficult to package and now on...
Resolved! New to selling
I have recently sold something on eBay and it’s been collected when I’ve gone to collect my money. It says that it’s still to be collected. I tried everywhere on eBay to find some answers to this problem but you just seem to go around and round on eB...
Adding postage to collection only sales, seems I am unable to do this. Anyone know how please
I'm selling odds and sods, but collection only: sale goes through, but buyer wants postage, we agree a fee. But there's no where to put this into the eBay sale... any help appreciated
The seller not responding
I bought jet wash now is faulty every time I turn it on smoke coming out I’ve contacted the seller and no respond can you please help to solve this issue thank you
Resolved! Refunding more than the purchase price.
A buyer bought some shoes from me that did not fit. I accepted the return and the buyer has sent them back to me paying for the postage himself and I need to refund the total cost of the shoes and the carriage back which obviously comes to more than ...
Problem with a return item
how do I get in contact with eBay to have a chat about a item?
Buyer problem…
Hi,Bit of a vent really but sensible opinions/advice appreciated.Recently sold a Mac laptop to a buyer who is originally from Ghana & English isn’t their first language.I reduced the price by £15 from £125 to £110 (cheeky buyer requested £25 reductio...
Resolved! cancelling order.
the seller is not providing collection address I would like refund asap
My buyer's offer keeps getting declined
My buyer has offered to buy two of the doors i am selling, the offer is above the min price i have set, yet it keeps getting rejected - the listing has been changed in line with previous advice I've been given on here - i don't know what im doing wro...
Overseas buyer wanting to ship to UK address
Hi. I have buyer in the US who wants the item shipped to a UK address. Presumably they are going to pick the item up at a later date, or have someone take it over to the States in person. Can anyone tell me the easiest way to facilitate this? Is it j...
Selling limit £10
Hi everyone. I’ve had my eBay account many years, sold a few vehicles and nothing much else, because my selling limit remains at £10. Honestly, it’s not worth the bother for an item value of £10 or less. I’m just wondering if this is standard practic...
Message buyer not working
I sell personalised items and someone has not given me the name they'd like and the message buyer is not working so I can't contact them. I've tried it on the app and on my laptop and I've also tried to see if it works on my personal account with no ...
Can not enter ebay.com and can not insert pictures in ebay.co.uk
Hi, I can not enter ebay.com and also can not find ebay in apple store. I only can enter ebay.co.uk. In ebay.co.uk, I can not insert picture in my selling. Any information for help me to solve this issues? Thank youChemmy
Pre paid stamp was scanned but not used
I sold some shoes and buyer wanted to change address. As I got to the post office and they scanned the ore paid postage I asked if I could change the address and they stated no. The buyer asked for next day delivery so I just paid next day delivery a...
restricted item
How can a toy engine be a restricted item?its not on your restricted list
Selecting 1st or 2nd Class post
I have cancelled my listings as ebay has changed my delivery option to larhe latter up to 1kg.My items weigh grams no more than 100.How do I select 1st or 2nd class post in my listing as I am being given no other option other than large letter at £2....
WhatsApp number / email
Can I give the buyer your WhatsApp number or email before they make a payment? Can you guide me please. Thank you.
Faulty item
I have received a faulty item, seller agreed return. The label provided was attached and sent on the 11 July, within timeframe. I have received message on eBay to say mark as dispatched but tracking number does not match that on receipt from post off...
Revise a listing that was taken down by ebay
I keep getting messages to revise the listing that was taken down but when I click the link there is nothing to see 路
Mobile phone
My phone is under 1 year warranty, i bought it December 30th 2024 and it's now faulty only 7 months later. Can I return the phone for a replacement, a refund or to get repaired, please advise, thanks, Ian
being paid
My item was delivered on the 15th the buyer says hes recieved the watch yet i still havent been paid
My
My wife's ebay account was permanently suspended after she listed an item she wanted to sell on her ebay account, reasons for the suspension wasn't given, the email only said the your account has been permanently suspended because of the activity we ...
Postage
How can I update a sold item as dispatched? I had to post independently as ebay didn't provide a label despite addresses being correct. So posted via RM myself but it doesn't let you update the status anymore and ebay are withholding funds...can anyo...
Is it okay to submit parcels one day late
I was supposed to submit it by the 16/07 which is today but the printer level has run out and told me to come tomorrow. Can I still submit the stuff or will eBay refund the person who bought it
Sold Item but sent by Royal Mail instead of Evri Couriers, Payment on Hold
I recently sold an item on Ebay and sent it by Royal Mail instead of Evri Couriers. The payment is on hold because Ebay doesnt think the items has been sent. How do I change the tracking number. Any help appreciated.
Simple delivery
Hi, I’d like to ask how I can make Express Delivery available when using the simple postage option. That’s how I’ve always sent items to my buyers. Now I’m having trouble with a prepaid label — I can’t change or redirect it because there are no optio...
Verification failed on return
Has anyone had any experience of a returned item failing verification? I ordered a pair of ex display shoes. They arrived with a verification tag attached. I tried them on. They didn’t fit. I returned them in the exact same condition they arrived wit...
EBay paid refund
Hi, one of my sold items now says that EBay partially refunded the buyer. Any idea why this might have been please? The feedback I received from the buyer was that the item was as described, well packaged and good value for money, so I don’t know why...
Buy it now
I haven’t listed a buy it now price on my original listing and it has a day and a half to go, but someone is asking if I have a buy it now price, is this allowed or should I have set it up from the outset?
How do I get paid?
I just posted my item with royal mail and wasn't given a tracking number, how do I get paid? eBay says you now get paid once an item is arrived but with no tracking number they don't know when it does. I don't get eBay's new system, do I just never g...
How Do You List a £5 Photographic Print with 2nd class Royal Mail Postage ????
Ebay's guidance notes list Art Prints under £10, asbeing one of the categories where you are not going tobe FORCED to have to print a label out and use trackedmail. So, I've started my listing by saying I want to list anArt Print, and checked it's go...
how do I share my address with a successful buyer so that they can pick up their goods?
how do I share my address with a successful buyer so that they can pick up their goods? Our eBay messages keep getting blocked.
So-called Simple Delivery and merging orders
Since 1. The buyer now purchases the postage label not the seller And 2. We now don't get paid until the tracking code on that label registers that it's been delivered This presumably means merging postage for multiple orders is now impossible? I can...
Why do I stay with Ebay?
I've been with Ebay for 20 years. Why do I stay with it?Nothing sells and if it does I don't get any wretched money for two weeks or more.No wonder that nothing sells. Ebay automatically bumps up the price on everything.
Hi, I'd like to understand the reason behind the restriction on my eBay account. Thanks
Hi, I kindly request a review and removal of the restriction on my eBay account. I’m ready to take any necessary steps to resolve the issue and comply with eBay policies. Please advise.
I am triying to update a fixed price item by adding further details to the item description
I am triying to update a fixed price item by adding further details to the item description but eBay will not let me
Item delivered but not updated on Ebay
Buyer has received parcel but EBay not updated. How do I get in touch with anyone. There seems to be everything listed if parcel has gone missing but can’t find any info on this scenario.
HTTPS.
Why does it not say HTTPS ebay.co.uk in my search bar, does this mean ebay is not secure when i'm logged on? It says www.ebay.co.uk.
Email customer services?
Hi there I'm having a problem contacting eBay as there seems no email customer services as I was debited £260 which was taken from Ebay even if it was from a seller ebay still took the money. I sent them the copy of the bank statement to prove but th...
Feedback score changes up and down
Hello,My overall feedback score keeps changing as can be seen in this screenshot :I understand that feedback is calculated over a moving period of time but surely the score shouldn't be reported differently like this. If I refresh the page sometimes ...
Can't get money back from bank after fraud as ebay won't provide proof
Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...
Faulty goods
So I bought boots through eBay and paid with Apple Pay the boots are less then 3 months old ,I contacted the seller who has gone into administration,the seller advised me to contact his supplier who said (Unfortunately, we’re unable to assist directl...
Can't Withdraw Funds ????
Is anybody else having problems withdrawing funds on demand. for some reason I'm not able to withdraw my funds
price shown is not what I set
I priced my freezer at £480 But the live listing shows it at £592.32.https://www.ebay.co.uk/itm/326688684196?autorefresh=trueWhen I click MAKE AN OFFER (on another pc) this is revealed to be 496.32 + 96 VAT.I suspect 16.32 is buyer protection. I gues...
Pond Plants I didn't Order
Hi folks, just received a box with 3 sets of pond plants in which I didn't order. Am willing to pay for them to save them going back in the post, but all I have is they came from Plymouth. No seller name. Is there anything I can do to find out who se...
Creating a listing
Hi all, I'm trying to create my first listing, however, it keeps asking me to input information that I have already included, and won't let me post the listing unless I do so?
postage
I have recently just sold via ebay and didn't use the pre paid service. I have posted the item via royal mail special delivery and wanted to update the tracking number and get a refund for the prepaid label I did not use. Thanks
Seller offer expiry/making or receiving other offers
Hi everyone, quick query: I have sent an offer to a buyer who messaged me about my item for sale and he hasn't responded for 2 days. I have now been messaged by another buyer who I'd like to send an offer to but I'm not sure I can do that until my of...
A postage
I just went to the post office. I scanned the qr code for the sold item and they just rejected it because the esimple delivery was registered as a large envelope even though it’s a latge box. Is there a way to change through the settings?
Restricted items
I tried to sell a Swiss army advertising penknife , but eBay have cancelled the sale. However it still shows on my items for sale page.How do I remove it?thanks
Delivered to wrong address but eBay refused to refund.
Goods not received but seller and now eBay says FedEx tracking history says they were.However, when looking at the tracking history on eBay it shows goods delivered to another address not mine as given in the order details. What annoys and frustrates...
send offers
HiI can only send offers to people watching my items on some products not all. Just wondered if anyone knows why!
Flexible hose burst x 2 hoses.
I bought a flexible hose off eBay seller and after about 7 weeks the hose burst. I contacted the seller and I sent pictures etc as requested. The seller sent a new hose to replace first burst one. The second hose burst after about 6-7 weeks and the s...
trust to eBay
I have always trusted eBay and have made many purchases based on that trust. However, I recently realized that one of the sellers has sold a fake item while advertising it as an original.I made this purchase because I trusted eBay, but now I feel tha...
account related query
can't upload my billing info plus can"t change my account type too its not allowing me on autods to import any products on store can't someone please help resolve I want to go live.
out of date
hi iv irdered 2 items they are both out of date,,i have to send them back but im unable to print or scan qr code im disabled and dont go out on my own im a bit stuck,,i have been waiting ages to speak with a agent over 1 hour
Missing Delivery with odd tracking details
Hello everyone. So a week and a half ago i ordered a portable air condition unit. Initially no tracking details had been provided, and the seller had not indicated it had been posted so i asked to cancel. The ebay seller said it had been delivered an...
Selling a car - need no returns policy but it won't work
I am going around in circles here - I am trying to sell a car and I made a policy for 'no returns' but ebay won't accept it. It keeps saying I need a 'returns policy'. What do I do?
I ordered a package on the 7th and it was supposed to come today but it hasn't arrived.
I ordered a package on the 7th and it was supposed to arrive today but it hasn't arri yet.
Resolved! postage
A customer bought and paid for an item, then bought two other items, I put on free postage on special listing on the other two, so I could send together with the first item, but now realise that I shall get charged p&p, can I get a refund for these o...
Resolved! Seller removed item listing
Hi, an item I purchased, the seller has removed the item so I can't provide feedback and they've done this to avoid negative feedback.The item was listed as unopened but the boxes were all taped closed so they had clearly been opened. The boxes were ...
Simple delivery
Simple delivery needs to be knocked on the head quickly before we lose all our customers. I now have to list expensive items at less than £10 so that I can regain control of my postage options. Total disgrace
Change from 'Individual' Account to 'business account'
I've just opened an individual account on eBay I need to change it to a business account but under personal information there is no option to edit this to a business account. Does anybody have any information as to how I can change my individual acco...
Why not leave me return my order it's not good
Return my order Why not leave me it's not good give me many back ...or good pieces
No listings at all showing
None of my nearly 28,000 listings are showing, under active listings I get the message "Looks like you don't have any active listings." Does this explain why I am having some days with virtually no sales? I pay £500+ plus a month for my store yet can...
Buyer wanted to collect
Hi. I sold my item with postage the only option. The buyer lives nearby so decided to collect. I said I would refund his postage in cash on collection as I couldn’t find a way to change it to collect once he had paid. Eventually we decided to cancel ...
Buyer not received - tracking shows delivered and signed for.
Hi guys. First time I’ve sold on eBay. Oh my, what a massive ball ache! Can’t say I’m going to be in a hurry to sell on eBay again. sold a 9ct gold ring £300 all in with fees. Buyer opted for Royal Mail next day guaranteed 1pm. The ring arrived about...
simple delivery
Simple delivery .I just can't do it. I don't have a smart phone,or a printer. When a buyer has paid the only way I can get their address is to click on pre'paid label .Then ebay takes over with all the add-ons even vat. I get the label on my PC.but t...
Multi user account access invitation doesn't work.
I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...
International Delivery
I want to order for delivery abroad how to enter the address please?
Cancelling an order (after cancellation declined)
Hi, I purchased an order that showed the arrival date to suit me fine. However the seller later contacted me to state this date could not be met as the item ships from his shipping partner. Although I initially cancelled the order, this cancellation ...
Resolved! Unable to withdraw
Hey all I need help with this, I’ve sold an item and everything went through correctly and got the confirmation id be able to withdraw my funds yesterday however when I try to withdraw my funds I get this and it won’t let me click on withdraw, any id...
Lost sale
Just lost a sale due to e-bays 'buyer protection' fees ... (what they should be called is back door fees to make up for not charging sale fees anymore) .. buyers don't need buyer protection fees as they have always had protection, the ability to go t...
.withdrawing available funds.
i have avialable funds in my account but the withdraw button is greyed out and i am unable to withdraw my money. can anyone advise?
Can't withdraw. Button greyed out.
Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...
Why are some offensive racist terms ok, even when complained about?
I live in UK, but have Native American heritage... whilst looking for something else, I noticed widespread use of a couple of terms- "redskins" (not the football team), "red indians", and "squaw".Just to focus on the word Squaw- it is an incredibly o...
Item broken
Hi Everyone, I need help and advice on the following:- I have recently sold a Wii U Console. The customer has admitted on a message that they have done a system reset on the computer console with an SD card in the reader, this has now wiped the memor...
Posted w/ royal mail, can't update to dispatched since disnt use included service
Hi everyone, I forgot about the included postage service and went along to the post office and posted an item to the buyer. But now I can't mark it as dispatched. Because I didn't use the evri included system. The buyer wants a refund and I can't do ...
Delivered but saying not despatched yet
I have sold three items that have been paid for and delivered. My account for these items is still saying waiting to be despatched and my funds are unable. How do I mark as despatched in order to proceed to funds withdrawal? thanksNicholas
Returns
I recently bought some Pokémon cards and I just realised they may be fake I can only tell when it is in my hand seller keeps saying that they are 100 percent authentic . If they are fake what do I do
Simple Delivery
This week I have not been able to opt out of Simple delivery - I have done it successfully before.My items are small - small envelope and less than £10 - have Ebay changed the rules again ?
Refund request
Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...
Resolved! A "MINT" expensive nikon lens broke after 2 weeks
Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...
Simple Delivery Charging too Much
I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...
Customer service
How the hell do we contact CS???
Unable to create single listings
As of 18.10 whilst in the middle of listing items for sale,the option to do single listings page won't open,started getting worse from 17.30 managed to get a few done, now the page won't load
I never received my parcel, eBay tracking said it was delivered and eBay say they won't r
I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...
Glamour film
Ebay says i can no longer sell glamour films, yet there are some listed. I've appealed but they haven't responded to why others are allowed. Has anyone else had this issue.
Buy it now
Is it free to list items on a buy it new basis?Also I’ve opted to use promoted listings for some as it keeps coming up recommended is this worth doing as it says only pay when the item sells and the charge isn’t made clear?This seems to be getting ha...
Resolved! Purchased fake item and can't leave feedback
I purchased a small plastic/plush doll from China that was listed as New, and genuine. It came in a ziplock bag (no packaging), and is quite clearly a fake. I contacted the seller, but predictably they didn't respond. I was planning to leave negative...
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