Delivered to wrong address but eBay refused to refund.

[rogcal]

Goods not received but seller and now eBay says FedEx tracking history says they were.

However, when looking at the tracking history on eBay it shows goods delivered to another address not mine as given in the order details.  What annoys and frustrates me is the importance that the seller and eBay places on the FedEx tracking history which does not show the postcode of the point of delivery but on eBay's own tracking history it does.

Now in the appeal stage and have submitted an image of the eBay tracking history showing postcode of the point of delivery.

I suppose the next thing to do is supply the required information but I shan't hold my breath as they don't talk to recipients only account holders who use them to convey their goods.

[jckl1957]

If the appeal fails, then try your payment provider.

They have an automatic bias in your favour and will look more closely for evidence that the item was delivered to your address.

[rogcal]

Money refunded following appeal but not on the basis of my providing firm
evidence of goods being delivered to wrong address.
It appears that whoever administered the appeal looked at the original
email sent as part of the claim and read that the seller had offered a full
refund if the claim was closed beforehand.
All it took were those few words and as eBay don't like their sellers
pulling stunts like that, bingo refund made.
The upshot of this whole episode is that I have closed my eBay account
after 25 years of membership for the following reasons:
I have not been happy for a long time over the changes in policy that
appears to put greater onus on the buyer to provide more and more evidence
when making a claim for a refund and even then reject the claim, as in my
case.
I think the final nail in the coffin was that despite the substantive
evidence I provided in my appeal, they chose to allow the appeal on facts
disclosed to them during the initial claim i.e. the sellers offer to refund
if the claim was withdrawn.
The bottom line is that the buyer will have the weaker hand in this game of
poker with eBay.
Caveat emptor is still very relevant in this day and age, particularly if
purchasing through eBay.