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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
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scheduled listing

Hi i can see my scheduled listing on my laptop but when i log in via my phone i cant seem to access them its as if i haven't listed anything

Resolved! Return closed

Hi, I requested to return an item, I got the request to return message, but very close after, I got a "return closed" message, but I never closed it. What do I do to resolve this?

Item removed by eBay for being hazardous??

Hi I have just had an item removed ( ww2 German gas mask ) because it has been reported as hazardous yet there are literally dozens and dozens of these items listed on eBay by other sellers, I don't understand why mine has been targeted? I believe it...

User avatar by Contributor
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Not as described cases wich never returned

Is it just me so " lucky" with 10+ "not as described" cases for last 3 ish months, which never ever returned to me after label has been provided (items actually were as described as many other buyers purchased them and were happy). Are they just chan...

User avatar by Engager
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Finding out what fees I owe Ebay.

I listed a vehicle on Bbay recently with a buy it now price and "make an offer" option. The vehicle was bought and paid for by bank transfer and I have been unable to get a bill from ebay for what I now owe them for listiing this item. Any ideas how ...

Unhelpful seller

I bought two radiator fans for my car from a seller in May which have since become faulty, I've only used them twice for testing purposes as the car is in the garage and is still being put together. The fans have both started squealing and the bearin...

Problems with ebay

My problem is not with a buyer and if it was there are plenty of places I can go to for advice and help on eBay. My problem is that there absolutely nowhere to find out how to resolve issues with ebay - the company!

User avatar by Not applicable
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refund

hello. i want to buy something in ebay but seller said i should collect it in another city. if i pay in ebay how you garanty that i can recieve that item from seller. and if he didnt answer me after payment how you refund my money ?

Barbara O'Neils book "Sustain me"

I have seen many of these books on Ebay and they are selling from $9-£11 when the original os selling at £39+ I have request whet the difference is from about 6-7 sellers and gte no response. IS anyone aware how this is done or is it a scam

ID's percentage affecting sales

I have a question regarding my account's unsatble health it is having 89% of positive feedback and 12% late shipment rate currently, how can I make my account stable before winter season to sell the leather jackets on it for a good profit? As I have ...

dishonest seller

I bought an item on ebay that does not fit my device so I immediately wanted to return it, I opened a return and the next day the seller closed the return and stopped contacting me, I don't know how to report it to ebay

When?

It was rubbish. Got better. Meh. Now *bleep*e. Where dowe go from here? Perhaps go down the Amazon line and have a subscrption fee and when everyone chips in wa

Seller said reserve not met?

Today I won an auction and paid instantly. An hour or so later the seller messaged me and said that the reserve was not met. Obviously there was no reserve as I would not have won the item.The seller then said I would have to contact PayPal for a ref...

Disputed item with payment instituion

I have sold an item on ebay, the buyer has queried it with his payment instituion with dispute, item significantly as not described. It was a brand new PS5 and I don't understand how the payment institution can decide either way as it is simply my wo...

Seller not responding

Just need some advice , I made an offer and it was accepted so I sent over the payment as request by EBay.the seller said it was collect sent me a postcode however I've had no correspondence from them since so I haven't been able to collect it. I hav...

Refund

I have brought an order and when I opened it today I have found it to be a different item to the one I ordered this is not what I have wanted and as such would like a refund as this is not my error and have been in touch with the seller and have had ...

User avatar by Member
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Restricting my account

So i sell one thing at £220,fine,something else at £200,fine!!Then something at £950,oh no,ACCOUBT RESTRICTED,YOU WON'T GET YOUR MONEY BEFORE 60-100 DAYS???WHAT??I take it this amount of money is sizeable enough to hang onto with hundreds of others t...

EBAY otp

Hello I've been charged 19,99 from Ebay and I did not purchase anything it's say EBAY otp 5102618554 what is that !?

User avatar by Member
  • 318 Views
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Resolved! Counterfeit product

Hello, I recently purchased some golf equipment which was listed and described as genuine (brand name)Having had the product checked out by actual retailers it is in fact counterfeit. Have messaged the seller and they have said it's not their problem...

Buyer requesting a refund

I sold and sent , safely packaged , a drone. The item was in perfect condition when it left my care , however the buyer is saying it is defective and he would like a refund. i am unsure of what to do, because as far as i was concerned the item was in...

User avatar by Contributor
  • 171 Views
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Refund

I have returned this item 22-11955-73535 and still waiting for the refund why does it take too long ! thank you

Resolved! Bought counterfeit cd

Hello, I have just received a CD I purchased and it appears I have been sent a counterfeit. I'm annoyed I didn't notice, big clue looking at it now was they had 25 of them and it's a hard to find cd. They also sent some weird mirror or something (hav...

User avatar by Contributor
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Buyer wants to cancel immediately that he won it

A buyer placed several bids over 6 of the 7 days that the listing was live. One minute after the listing ended he requested that the order was cancelled as he 'made a mistake'. It looks suspiciously like he was bidding on two of the same and won both...

User avatar by Contributor
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Refunds - buyer protection & customer support

Why does eBay think it's ok for the buyer to be out of pocket returning an item to a seller who described an item completely incorrectly? No one responds asking the question online despite an hour and a half trying to resolve, and yet when you reques...

Breach of design rights on a sold item

For context I am a 3d designer that designs models for people to buy and 3d print at home, in recent weeks I have discovered someone selling 3d prints of my designs on eBay. This is in direct breach of the 'private use license' in which my designs ar...

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Guest return

I have purchased rebook shoe as from e bay as guest purchase .but i didnt find any return and refund option for that product .my product update e mail had crushed .i will attach the image  

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Resolved! No New Side Hussle Tax

Ok I've asked before, so Ill ask again, to try and get some clarity about this. I was an avid collector and builder of model kits , but as I'm getting on a bit I thought I'd sell them here this year.Now what amount does it acually have to be before y...

User avatar by Conversationalist
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Item not as promised

I bought an exhaust from a seller. They asked my reg, make and model of car and stated the exhaust was made to fit the exact car specifics. The exhaust came (late) and after having it fotttd o realised it is too short and since has melted my bumper. ...

Cancelling order/ fees

Hi. A buyer has not collected the item they bought 6 days ago and is not responding to messages since confirming collection 2days after purchase. if I cancel the order do the fees I paid ( almost £30 ) also get returned to me?Thanks

Feedback

Isn't it irritating when one has a regularity of leaving feedback quite promptly to be nagged by a dumb algorithm to leave feedback when one hasn't even received the goods. Have some patience ebay, let me get the goods first. Thank Eee very kindly. H...

User avatar by Member
  • 199 Views
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VAT ADDED

Contacted Ebay yesterday, they are aware of this issue which only affects certain sellers accounts,mine included.They have no resolution timeframe

Unable to bid

Guys how do i resolve this message "Unfortunately, you cannot make offers or place bids due to a history of unpaid items on eBay.Please go to your Purchases in My eBay to complete any pending payments so you can continue making offers and placing bid...

eBay Money Guarantee for non-delivered goods - Refusal of eBay to pay up though Seller Has Departed!

I have paid for 6 items in 2 orders from a Seller who no longer has a Shop on eBay, does not reply to e-mails and whoce business phone is disconnected. ebay asked me to engage in dialogue with the Seller. HOW? I paid by Mastercard and opened a cae ye...

User avatar by Member
  • 93 Views
  • 1 replies
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Debt collection agency

Hi Has anyone on here been contacted by a Debt collection agency on behalf of eBay regarding and outstanding debt. why I ask is my wife has just received an email notifying her eBay has employed a debt collection agency regarding a debt on her accoun...

Partial refund

I am trying to make a partial refund to a buyer of £10. EBay does not make it easy to do this. I have not been able to contact anyone as the contact us does not cover partial refunfd to buyer. Any help would be appreciated. Thanks Jim

Multi-user account access messages

Hello: I have created users using the mutli-user account access to access our business account however these users cannot see the business accounts messages only their 'personal account' messages. I have allowed all permissions. Any ideas? Thank you.

User avatar by Contributor
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Channel paper bag

This was removed for being fake but I brought this from a channel shop with sunglasses in from a proper shop but this was removed how do I complain

Reserve Price

HiHoping someone can help.100% sure I originally set a reserve on an item.The item did not sell and got automatically relisted.The item has just sold for below the reserve.When an item automatically 're-lists' then does the reserve not get carried th...

Postage invoice

I had sold 4 handdryer from one advert but the buy has only paid for postage for one item. I need to charge them postage for each item? How do i do this as buyer has already paid.

Item damaged by Ebay Authenticator

Has anyone else had an item damaged by an ebay authenticator? I had a watch returned to me as a seller because the documentation didn't match up although it was confirmed as the authentic watch. I've just properly unpackaged it and the watch clasp ha...

Seller

bought an item from this company . They never sent the item , will not refund , ebay do not want to know . According to companies house they were dissolved in 2023 Should they be trading on e bay ?

VAT invoices

HiWe are VAT registered business.A buyer has asked for a VAT invoice from us for a purchase he made from us in May. As it's beyond 30days, I can't see that I can issue an invoice through eBay, is that correct? Anyway it can be done?Many thanks

Seller ignores me

I found an item near me so I asked the seller if I go and have a look.The seller (business seller) replied straightaway and said all the information and photos are shown. I replied "Fine, but to save the postage can I pick it up?" He doesn't reply. I...

Resolved! Customer Support

I'm having a conversation with a seller. I sent a message but then accidentally pressed on an option to block messages from the seller. How can I unblock the seller in order to continue the dialogue. Also, I suspect the item that I bought is a fake. ...

User avatar by Contributor
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Item arrived broken - what to do now?

I bought the item from seller X. Unfortunately the plastic box of the DVDs got broken in half, which was fine on the seller's side. How can I open an issue of the broken item? I can only request the return, which the seller does not accept (It was me...

Resolved! Making an offer

Hi I'm wanting to make an offer on an item but when I tried it took me to my debit card details but I wan to use PayPal credit? Is it possible to agree an offer and still use PayPal?

Access Orders from 2022 - 2023

Hi all, I am in the process of re-entering some of my orders in another bookkeeping system from April 2022 - April 2023. The reason is that the bookkeeping software that I was using for this period has decided that I need to pay to access my accounts...

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Cancelled items

Why is it fair for a bidder who has won the item to be allowed to cancel the item once they have won . This does not seem fair just because they have changed there mind . I feel eBay should be able to make the payment , especially when it happens to ...

User avatar by Contributor
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Resolved! Relistings

As from 1st October the 1000 relisting it being slashed to 300 surely this is a backward step for eBay with loss of money to the company with less sales from their sellers. We have on average 400 items so with the 1000 relistings we get two bites of ...

User avatar by Contributor
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Litigation

A buyer is threatening to litigate for breach of contract because I cancelled the sale of an item they didn't collect on the first scheduled date and then rescheduled the collection date of twice more. I lost my patience. I am a private seller cleari...

Wrong item sent, I'm holiday 09.09

I got the wrong handles, they are not OLIVARY HANDLES at all, they are cheap handles. The seller apologized for the mistake and agreed to the return, the problem is that I am on holiday until September 9th and I will only be able to send them back af...

User avatar by Contributor
  • 76 Views
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selling

all my listings i have over 200 have a higher price than i listed, i have been getting offers for more than original price, when checking my items on another account i could see they were all higher priced than i had listed them.has anyone else had t...

VAT , 20% FIX updated

The way around this that i have potentially solved and has worked so far but obviously wont be possible if you have thousands of items listed is the following : Revise all your listings, you dont have to change prices etc as your original price shoul...

Cannot find Samsung A40

Hi Why can i not see this phone on the ebay list when these are listed by other peopleSamsung Galaxy A40 (SM-A405FN) 64GB -Dual Sim- UnlockedIt should be simple to list and sell? Tony

User avatar by Contributor
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Cars binding/not binding

So I bought a car in a regular eBay auction (not a classified ad) for around £900 and seller is refusing to complete the sale because he was expecting £2200 for it though he didn't set a reserve. my question relates to the terms which state. "For ite...

Scammed?

about two years ago I was looking for a Gaming PC to purchase, and I came across a pretty decent looking "company" with 100% feedback, I then got referred to there website instead of purchasing through ebay, and the PC is have constant issues over th...

VAT being added to listings

Over the last 24/ 48 hrs 20% VAT is being shown as an add on on my listing pages on some items.If it's not showing on my listings when i click on an item i am selling the price shown as i listed it jumps up by 20% which i assume is again VAT. I am no...

VAT / 20% FiX

The way around this that i have potentially solved and has worked so far but obviously wont be possible if you have thousands of items listed is the following :Revise all your listings, you dont have to change prices etc as your original price should...

PayPal credit/ balance

IV brought a few items and clicked on pay by PayPal credit, thinking it was coming out the 'paypal Ballance ' I had.But IV just realised it's not. IV never used the PayPal credit option. What's happened? Do I have to pay extra back or it just comes o...

Wrong currancy

Just set up a uk eBay account but when trying to list a item it's coming up in us fillers instead of uk pound.. how do I change it please? Iv tried everything

User avatar by Contributor
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Making an offer

Why when I make an offer,and it is accepted ,I pay straight away via autopay,but I have accepted an offer on something and no payment has been received after 48 hours ,why the double standards

User avatar by Contributor
  • 171 Views
  • 4 replies
  • 1 kudos

Selling

How do I find out if my ex has been selling my stuff for the last year. I don't know her eBay name but I've been tipped off she is doing it.

policy violation wrong

I have been suspended for a medical policy violation for listing a cat infection test kit. It is not a precription medication. It is an over the counter test kit available in any pet store. There are 2 basically, the feline calicivirus test and the f...

Sellers note - eBay adding VAT to some listings

Dear All I noticed a slow down in sales recently and discovered today that eBay is adding VAT to some of my listings. I have reported the issue and await resolution but I thought I would flag this up for others to be aware of just in case this is hap...

User avatar by Contributor
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Ebay has the worlds worst customer service there is no way to actually talk to them to resolve issue

Ebay has the worlds worst customer service.It's total reliance on a useless automated system masquerading as artificial intelligence when only the artificial bit applies means that its users are often left frustrated and angry.Ebay has greatly deteri...

Model cars - error

Anyone else having difficulty listing model cars for sale? After searching for model etc i constantly get a message saying "We have run into a problem. Try again later". This has been happening for over 24 hours. I tried listing clothing and that was...

Damaged item who pays for the loss

Sent an item via InPost and on arrival buyer said the item was broken and smashed into several pieces (sent photo as proof). Gave full refund to the buyer. InPost say I cannot claim a refund from them as it was sold through EBay and Ebay should claim...

mixup with two different buyers for same item

I have sold, been paid for and delivered a clock. I have just received a message from another person whothought he had bought the clock. How do I contact an eBay agent to sort this out ? The automated assistant just keeps sending me round a loop whic...

Problems with a couple of ebay screens

Found in the last week that when entering a new item for sale you are unable to load the preview screen which sits there trying to load so you have to go striaght to agreeing to list. Then check the item in the listing and ammended it via revise on t...

New listing restrictions

Why reduce from 1000 to 300 a month, ebay makes its money from me selling items. I am certainly not paying 35p a listing so they have reduced their chance to make money from my sales by over 60%, is that really good business sense? Guess I wlll be ex...

Conned

On the 24th august 2024 I purchased from ebay 3 bee feeders and paid by paypal, I have not recieved the items so I went to my purchases and it was not there. the payment was taken from my Paypal account. I have tried to conntact ebay but i'm running ...

VAT!

Today for the first time in like 15 years, eBay is telling me I need to pay 20% VAT on bids for charity shops?

Adding information to an auction listing.

I forgot to include that the item is advertised elsewhere and may be withdrawn if sold there. I've tried to put this as an "added description" but a window tells me that information is missing (but not what). can anyone help please? John

Advertising on checkout page misleading

Has anyone got an idea where to report to eBay an advertisement on the checkout page?It was for a cashback company that offers obscene amounts of cashback to lure you in.The company is Swiss, and I know these schemes are not illegal in Switzerland bu...

Report a seller

I want to report a seller for fraudulent activity. I got a phone call from a man pretending to be from my bank. He had my phone number and the last four digits of my credit card number. I know eBay sellers can get access to these personal details. He...

Glitch possibly ?

Hi , can anyone help please. I go on active listing and they say one price for item and postage and then click on them and the price and postage is increased . Only noticed this yesterday . I've ended the listings but would like to know why this is h...

User avatar by Contributor
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Moeny Back Guarantee

I have been trying for weeks to invoke this right after a courier did not deliver my parcel, despite claiming they did. I have jumped through all the hoops and obstacles Ebay requested me to - twice! In my most recent attempt at getting help directly...

Incomplete listing

The listing didn't show the postage that I defined.I don't seem to be able to adjust the listing to reflect the postage cost.Advice please.

User avatar by Contributor
  • 96 Views
  • 2 replies
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