Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
We’re kicking off 2025 with some important enhancements and updates.
Open every Wednesday from 2pm-3pm
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Experienced eBay sellers and buyers, helping other users with all things eBay.
my son would like me to sell his car for him on eBay. How do I do this on my account please?
Hi i can see my scheduled listing on my laptop but when i log in via my phone i cant seem to access them its as if i haven't listed anything
Hi, I requested to return an item, I got the request to return message, but very close after, I got a "return closed" message, but I never closed it. What do I do to resolve this?
Received faulty printer been contacting seller via eBay not getting anywhere do not know if I am getting a replacement they keep saying they will contact me regarding my complaint but need to know if I should buy from somewhere else.
Hi, I sold a bag a month ago, the buyer was delighted with it and left great feedback and comments 'bag is in great condition, absolutely love it, thank you'. I have now 30 days later received a refund request using 'doesn't match the description or ...
How do I leave negative feedback for a non paying buyer
I purchased a Taylor Swift back, it never arrived. The status just stayed the same for over a week. I contacted the seller, I was told to wait a little longer and to be patient. A week on, the status was still the same. I contacted the seller only to...
Faulty goods shoes I have been in touch with the company and no refunds at contact them in June and no refunds item 11-11625-55176 can you please help me your s James
Hi I have just had an item removed ( ww2 German gas mask ) because it has been reported as hazardous yet there are literally dozens and dozens of these items listed on eBay by other sellers, I don't understand why mine has been targeted? I believe it...
Is it just me so " lucky" with 10+ "not as described" cases for last 3 ish months, which never ever returned to me after label has been provided (items actually were as described as many other buyers purchased them and were happy). Are they just chan...
I listed a vehicle on Bbay recently with a buy it now price and "make an offer" option. The vehicle was bought and paid for by bank transfer and I have been unable to get a bill from ebay for what I now owe them for listiing this item. Any ideas how ...
I received an offer for an item while on holiday. By the time I got home and saw it, it had expired. Is there any way of being able to contact them afterwards?
I bought two radiator fans for my car from a seller in May which have since become faulty, I've only used them twice for testing purposes as the car is in the garage and is still being put together. The fans have both started squealing and the bearin...
I have noticed buyer is local, Can I offer local collection after buyer has paid postage, thank you
My problem is not with a buyer and if it was there are plenty of places I can go to for advice and help on eBay. My problem is that there absolutely nowhere to find out how to resolve issues with ebay - the company!
hello. i want to buy something in ebay but seller said i should collect it in another city. if i pay in ebay how you garanty that i can recieve that item from seller. and if he didnt answer me after payment how you refund my money ?
I have seen many of these books on Ebay and they are selling from $9-£11 when the original os selling at £39+ I have request whet the difference is from about 6-7 sellers and gte no response. IS anyone aware how this is done or is it a scam
Am wanting the money ebay are "holding" more than a week after resolution in my favour...why??
I have a question regarding my account's unsatble health it is having 89% of positive feedback and 12% late shipment rate currently, how can I make my account stable before winter season to sell the leather jackets on it for a good profit? As I have ...
I bought an item on ebay that does not fit my device so I immediately wanted to return it, I opened a return and the next day the seller closed the return and stopped contacting me, I don't know how to report it to ebay
It was rubbish. Got better. Meh. Now *bleep*e. Where dowe go from here? Perhaps go down the Amazon line and have a subscrption fee and when everyone chips in wa
Hi I've been threatened by a seller if you go to the messages you'll be able to see it with your eyes I do have screen shot as well what is my next move ? thanks
Today I won an auction and paid instantly. An hour or so later the seller messaged me and said that the reserve was not met. Obviously there was no reserve as I would not have won the item.The seller then said I would have to contact PayPal for a ref...
I have sold an item on ebay, the buyer has queried it with his payment instituion with dispute, item significantly as not described. It was a brand new PS5 and I don't understand how the payment institution can decide either way as it is simply my wo...
Hello two days ago I bought a samsung wireless charger and after these two days it doesn't charge at all so I need help
Just need some advice , I made an offer and it was accepted so I sent over the payment as request by EBay.the seller said it was collect sent me a postcode however I've had no correspondence from them since so I haven't been able to collect it. I hav...
I have brought an order and when I opened it today I have found it to be a different item to the one I ordered this is not what I have wanted and as such would like a refund as this is not my error and have been in touch with the seller and have had ...
has this "Protecting minors policy" been updated recently or not?
So i sell one thing at £220,fine,something else at £200,fine!!Then something at £950,oh no,ACCOUBT RESTRICTED,YOU WON'T GET YOUR MONEY BEFORE 60-100 DAYS???WHAT??I take it this amount of money is sizeable enough to hang onto with hundreds of others t...
Anyone care to comment?
I have a promotional CD and wonder if I am permitted to sell this on Ebay and if so, how much can I list if for.
hi, I was hoping to make some form of contact with ebay but can't find any way of doing this except via twitter. Is this the way it is now ???????
Seller refuses to answer my messages
Hello I've been charged 19,99 from Ebay and I did not purchase anything it's say EBAY otp 5102618554 what is that !?
Hello, I recently purchased some golf equipment which was listed and described as genuine (brand name)Having had the product checked out by actual retailers it is in fact counterfeit. Have messaged the seller and they have said it's not their problem...
I sold and sent , safely packaged , a drone. The item was in perfect condition when it left my care , however the buyer is saying it is defective and he would like a refund. i am unsure of what to do, because as far as i was concerned the item was in...
I have returned this item 22-11955-73535 and still waiting for the refund why does it take too long ! thank you
How do I remove incorrect feedback on an incorrect sellers account?
Can the buyer collect after paying for postage
I wonder if anyone can help. I purchased an item from Kazakhstan & there are customs charges of £122 to pay. This was not mentioned in the listing. What am I able to do?
I have been TOLD!! by ebay that I have to upgrade my account to a business account. And i if do not i could have restrictions on selling. Does anyone know what these restrictions are?
Does anyone else have VAT added to their listings since Saturday 31.8.24
Hello, I have just received a CD I purchased and it appears I have been sent a counterfeit. I'm annoyed I didn't notice, big clue looking at it now was they had 25 of them and it's a hard to find cd. They also sent some weird mirror or something (hav...
A buyer placed several bids over 6 of the 7 days that the listing was live. One minute after the listing ended he requested that the order was cancelled as he 'made a mistake'. It looks suspiciously like he was bidding on two of the same and won both...
Why does eBay think it's ok for the buyer to be out of pocket returning an item to a seller who described an item completely incorrectly? No one responds asking the question online despite an hour and a half trying to resolve, and yet when you reques...
For context I am a 3d designer that designs models for people to buy and 3d print at home, in recent weeks I have discovered someone selling 3d prints of my designs on eBay. This is in direct breach of the 'private use license' in which my designs ar...
I have purchased rebook shoe as from e bay as guest purchase .but i didnt find any return and refund option for that product .my product update e mail had crushed .i will attach the image
Ok I've asked before, so Ill ask again, to try and get some clarity about this. I was an avid collector and builder of model kits , but as I'm getting on a bit I thought I'd sell them here this year.Now what amount does it acually have to be before y...
I bought an exhaust from a seller. They asked my reg, make and model of car and stated the exhaust was made to fit the exact car specifics. The exhaust came (late) and after having it fotttd o realised it is too short and since has melted my bumper. ...
Today I won a case against an appalling seller. It was only a small item but I'd like to leave feedback to help other potential buyers. How do I do this as the option has been removed from my list? Thanks
Hi. A buyer has not collected the item they bought 6 days ago and is not responding to messages since confirming collection 2days after purchase. if I cancel the order do the fees I paid ( almost £30 ) also get returned to me?Thanks
Isn't it irritating when one has a regularity of leaving feedback quite promptly to be nagged by a dumb algorithm to leave feedback when one hasn't even received the goods. Have some patience ebay, let me get the goods first. Thank Eee very kindly. H...
Just started today using the updated eBay listing site. When postage is selected, why does the cost of the service you select not automatically enter the price? Do you have to enter that manually now? Thanks.
Hello E-bay community, I need advice/help. I've listed a new, sealed Bloom Mandarin and Lime Basil Eau De Toilette 50 ml spray and E-bay - purchased from Superdrug a few months back.To my utmost surprise I've got a counterfreit item removed from list...
Contacted Ebay yesterday, they are aware of this issue which only affects certain sellers accounts,mine included.They have no resolution timeframe
We've started selling toys. It's for a bathing toy listing for. What do I send? Will it stop me from selling or just only 1 listing will be removed? Thanks
Guys how do i resolve this message "Unfortunately, you cannot make offers or place bids due to a history of unpaid items on eBay.Please go to your Purchases in My eBay to complete any pending payments so you can continue making offers and placing bid...
I have had many messages, through my personal email address, from customers who say they have sent many messages to me through the EBay system but none of them are received by me. Can anyone explain this?
I have paid for 6 items in 2 orders from a Seller who no longer has a Shop on eBay, does not reply to e-mails and whoce business phone is disconnected. ebay asked me to engage in dialogue with the Seller. HOW? I paid by Mastercard and opened a cae ye...
Got to say I am shocked how bad Ebay customer service has become. I get an email from them saying I can appeal a decision they have made. When you try to they just say you can not appeal it. The email is incorrect. Spoke to the leadership team twice ...
Hi Has anyone on here been contacted by a Debt collection agency on behalf of eBay regarding and outstanding debt. why I ask is my wife has just received an email notifying her eBay has employed a debt collection agency regarding a debt on her accoun...
How to remove a fake negative feedback
I am trying to make a partial refund to a buyer of £10. EBay does not make it easy to do this. I have not been able to contact anyone as the contact us does not cover partial refunfd to buyer. Any help would be appreciated. Thanks Jim
Hi everyone,I’m facing an issue with my eBay shop subscription. I subscribed to an eBay shop on August 16, 2024, but canceled it within 2 minutes. However, I was still charged £18. Now, I see an additional charge of -£32, and there is no option showi...
Hello: I have created users using the mutli-user account access to access our business account however these users cannot see the business accounts messages only their 'personal account' messages. I have allowed all permissions. Any ideas? Thank you.
Hi, How do I change my open case, It was for item not receieved, but its now just arrived late.. but its also not as decribed and in fact fake goods!! I want to return it, but it wont let me without closing the case altogether.
This was removed for being fake but I brought this from a channel shop with sunglasses in from a proper shop but this was removed how do I complain
The buyer has claimed the goods have not arrived , when in fact pre -posting , he indicated he no longer wanted the goods. There is a minor and easily remedied issue with the description . How should I proceed ?
HiHoping someone can help.100% sure I originally set a reserve on an item.The item did not sell and got automatically relisted.The item has just sold for below the reserve.When an item automatically 're-lists' then does the reserve not get carried th...
I had sold 4 handdryer from one advert but the buy has only paid for postage for one item. I need to charge them postage for each item? How do i do this as buyer has already paid.
Has anyone else had an item damaged by an ebay authenticator? I had a watch returned to me as a seller because the documentation didn't match up although it was confirmed as the authentic watch. I've just properly unpackaged it and the watch clasp ha...
bought an item from this company . They never sent the item , will not refund , ebay do not want to know . According to companies house they were dissolved in 2023 Should they be trading on e bay ?
Not getting enough sales, basically selling to subscription fees. Can I sell items in bulk? Unsure how best to do this
HiWe are VAT registered business.A buyer has asked for a VAT invoice from us for a purchase he made from us in May. As it's beyond 30days, I can't see that I can issue an invoice through eBay, is that correct? Anyway it can be done?Many thanks
I found an item near me so I asked the seller if I go and have a look.The seller (business seller) replied straightaway and said all the information and photos are shown. I replied "Fine, but to save the postage can I pick it up?" He doesn't reply. I...
They said to get ebay to step in but can't cancel returns process or they won't be able to do this .Can someone help
I posted a boys T-shirt on 5/8/24 through Royal Mail. The buyer is saying she received a card through her door 8 days later, saying l didn't pay for postage. I contacted Royal Mail, who said if she paid the £5 they would refund her with my proof of p...
I'm having a conversation with a seller. I sent a message but then accidentally pressed on an option to block messages from the seller. How can I unblock the seller in order to continue the dialogue. Also, I suspect the item that I bought is a fake. ...
My cousin has died and I want to close his eBay account. Does anyone know how to do this?
I bought the item from seller X. Unfortunately the plastic box of the DVDs got broken in half, which was fine on the seller's side. How can I open an issue of the broken item? I can only request the return, which the seller does not accept (It was me...
Hi I'm wanting to make an offer on an item but when I tried it took me to my debit card details but I wan to use PayPal credit? Is it possible to agree an offer and still use PayPal?
Just had my first non-payer so have cancelled the order and blocked. However, the thing that puzzles me is that a review of feedback on their account confirms they've done this before several times and yet their account is rated 100% positive. I want...
Hi all, I am in the process of re-entering some of my orders in another bookkeeping system from April 2022 - April 2023. The reason is that the bookkeeping software that I was using for this period has decided that I need to pay to access my accounts...
Why is it fair for a bidder who has won the item to be allowed to cancel the item once they have won . This does not seem fair just because they have changed there mind . I feel eBay should be able to make the payment , especially when it happens to ...
How do I lift an account restriction so I can bid? It says I have cancelled/not paid for items which I haven't?!
I noticed a seller advertising dog food products that were out of date asking if they could please remove them as this is dangerous and unsafe for animals to consume. What the seller did was tipex the date so expiry dates were blank. I again asked t...
As from 1st October the 1000 relisting it being slashed to 300 surely this is a backward step for eBay with loss of money to the company with less sales from their sellers. We have on average 400 items so with the 1000 relistings we get two bites of ...
A buyer is threatening to litigate for breach of contract because I cancelled the sale of an item they didn't collect on the first scheduled date and then rescheduled the collection date of twice more. I lost my patience. I am a private seller cleari...
My listings have suddenly had +20% vat added to the postage charges.What has eBay done here?
I got the wrong handles, they are not OLIVARY HANDLES at all, they are cheap handles. The seller apologized for the mistake and agreed to the return, the problem is that I am on holiday until September 9th and I will only be able to send them back af...
all my listings i have over 200 have a higher price than i listed, i have been getting offers for more than original price, when checking my items on another account i could see they were all higher priced than i had listed them.has anyone else had t...
The way around this that i have potentially solved and has worked so far but obviously wont be possible if you have thousands of items listed is the following : Revise all your listings, you dont have to change prices etc as your original price shoul...
Hi Why can i not see this phone on the ebay list when these are listed by other peopleSamsung Galaxy A40 (SM-A405FN) 64GB -Dual Sim- UnlockedIt should be simple to list and sell? Tony
So I bought a car in a regular eBay auction (not a classified ad) for around £900 and seller is refusing to complete the sale because he was expecting £2200 for it though he didn't set a reserve. my question relates to the terms which state. "For ite...
about two years ago I was looking for a Gaming PC to purchase, and I came across a pretty decent looking "company" with 100% feedback, I then got referred to there website instead of purchasing through ebay, and the PC is have constant issues over th...
Hi I was wondering if anyone knows how to change a listing's currency from US dollars to British Stirling. I think I maybe have listed the item in eBay.com by mistake. Would I need to list it again?
Why am I getting outbid you have been outbid when the items have been sold a few days ago, it is annoying.
Over the last 24/ 48 hrs 20% VAT is being shown as an add on on my listing pages on some items.If it's not showing on my listings when i click on an item i am selling the price shown as i listed it jumps up by 20% which i assume is again VAT. I am no...
The way around this that i have potentially solved and has worked so far but obviously wont be possible if you have thousands of items listed is the following :Revise all your listings, you dont have to change prices etc as your original price should...
I signed for post, and seller is not responding
IV brought a few items and clicked on pay by PayPal credit, thinking it was coming out the 'paypal Ballance ' I had.But IV just realised it's not. IV never used the PayPal credit option. What's happened? Do I have to pay extra back or it just comes o...
Seller clearly advertised an item as suitable for a certain vehicle, I bought this item, item arrived broken and seller - she kept telling me it will take 8 to 12 weeks to received replacement. After the first 12 weeks she repeated this, I patiently ...
Just set up a uk eBay account but when trying to list a item it's coming up in us fillers instead of uk pound.. how do I change it please? Iv tried everything
Total rubbish now the selling on ebay has become a joke i have no printer and QR codes will not download and help is a waste of time.
How do I get in touch with a cutomer service rep? I sell personalised decals and a customer wants to return her item as she claims its not as described. I explain in my listing that the item is sold be height and is the overall height from top of the...
I have just sold an item where the buyer came to view and pay. How do I mark this on my ebay Active list?
Why when I make an offer,and it is accepted ,I pay straight away via autopay,but I have accepted an offer on something and no payment has been received after 48 hours ,why the double standards
I Cant download or print out packaging slips to put in with my orders. is anyone else experiencing this problem? any solutions?
How do I find out if my ex has been selling my stuff for the last year. I don't know her eBay name but I've been tipped off she is doing it.
I have been suspended for a medical policy violation for listing a cat infection test kit. It is not a precription medication. It is an over the counter test kit available in any pet store. There are 2 basically, the feline calicivirus test and the f...
Dear All I noticed a slow down in sales recently and discovered today that eBay is adding VAT to some of my listings. I have reported the issue and await resolution but I thought I would flag this up for others to be aware of just in case this is hap...
Ebay has the worlds worst customer service.It's total reliance on a useless automated system masquerading as artificial intelligence when only the artificial bit applies means that its users are often left frustrated and angry.Ebay has greatly deteri...
Seem to have a problem with prices displayed when searching for an item (eg Dying Light Anniversary Edition Xbox - listed at £29.99 but showing as £35.99 in search). This is happening on a large amount of my listings. Makes my prices uncompetitive - ...
Anyone else having difficulty listing model cars for sale? After searching for model etc i constantly get a message saying "We have run into a problem. Try again later". This has been happening for over 24 hours. I tried listing clothing and that was...
I recently ordered a branded product and when it arrived it was very clearly counterfeit. I reported the listing but eBay said it did not violate their guidelines as they had used all images and the information from the genuine brand. The only option...
Sent an item via InPost and on arrival buyer said the item was broken and smashed into several pieces (sent photo as proof). Gave full refund to the buyer. InPost say I cannot claim a refund from them as it was sold through EBay and Ebay should claim...
I want to start an ebay shop could someone advise how this can be done please
Bought a Motorcycle Top box and Pinners from a UK seller . it says " I do have some pannier racks but are unlikely to fit as for obscure bikes. Will include all the nuts and bolts though so you should have everything to secure to your own rack. Any q...
I have sold, been paid for and delivered a clock. I have just received a message from another person whothought he had bought the clock. How do I contact an eBay agent to sort this out ? The automated assistant just keeps sending me round a loop whic...
Found in the last week that when entering a new item for sale you are unable to load the preview screen which sits there trying to load so you have to go striaght to agreeing to list. Then check the item in the listing and ammended it via revise on t...
I bought an item from someone and they sent me something else, I'd rather keep what they sent me but I'm not sure if I'm allowed. Could someone help?
Why reduce from 1000 to 300 a month, ebay makes its money from me selling items. I am certainly not paying 35p a listing so they have reduced their chance to make money from my sales by over 60%, is that really good business sense? Guess I wlll be ex...
Converted nectar points to vouchers.Where are the vouchers?Thanks
How do I remove the automatic listing
On the 24th august 2024 I purchased from ebay 3 bee feeders and paid by paypal, I have not recieved the items so I went to my purchases and it was not there. the payment was taken from my Paypal account. I have tried to conntact ebay but i'm running ...
I am fuming. My sales have completely collapsed. No sales. I looked into it today and 20% was added to all my 1400 + items in my shop. Plus 20% added to the post to. I phoned Ebay 3 times today to be told by a very unconcerned Ebay agent in Berlin. "...
I am selling an item for which I want to apply OFFERS.When I go into my listing having applied OFFERS it isn't showing on the listing .Any help would be useful
Not happy with service. I have asked ebay to step in but guess what NO help there either. 100 quid out if pocket and a sad child
Today for the first time in like 15 years, eBay is telling me I need to pay 20% VAT on bids for charity shops?
I forgot to include that the item is advertised elsewhere and may be withdrawn if sold there. I've tried to put this as an "added description" but a window tells me that information is missing (but not what). can anyone help please? John
Has anyone got an idea where to report to eBay an advertisement on the checkout page?It was for a cashback company that offers obscene amounts of cashback to lure you in.The company is Swiss, and I know these schemes are not illegal in Switzerland bu...
my sales have completely stopped, no wonder why as when buyers open my listings they see 20% has been added in price from what the price showed on the search results, I have informed eBay about this but I have not been given a time frame on this situ...
Im trying to buy an Item from Ebay and I wanted to fill up my shipping address as a buyer. I was shocked that my city Harmondsworth is not listed in U.K citeis or states !!! and there is no way to Fill it in by writing in the cell. It is forced choic...
I want to report a seller for fraudulent activity. I got a phone call from a man pretending to be from my bank. He had my phone number and the last four digits of my credit card number. I know eBay sellers can get access to these personal details. He...
Hi , can anyone help please. I go on active listing and they say one price for item and postage and then click on them and the price and postage is increased . Only noticed this yesterday . I've ended the listings but would like to know why this is h...
I have been trying for weeks to invoke this right after a courier did not deliver my parcel, despite claiming they did. I have jumped through all the hoops and obstacles Ebay requested me to - twice! In my most recent attempt at getting help directly...
The listing didn't show the postage that I defined.I don't seem to be able to adjust the listing to reflect the postage cost.Advice please.
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