Damaged item who pays for the loss

[dapri-396]

Sent an item via InPost and on arrival buyer said the item was broken and smashed into several pieces (sent photo as proof). Gave full refund to the buyer. InPost say I cannot claim a refund from them as it was sold through EBay and Ebay should claim. EBay say I have to claim not them. Getting nowhere, who is right?

[*vyolla*]

If this was the ceramic ceiling light shade you won't be covered anyway.

For future reference, you can open a compensation claim here:

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619#

You will need your Packlink reference number which you can find here:

https://delivery.ebay.co.uk/private/shipments/ready-to-purchase/