Member To Member Support

VAT / 20% FiX

The way around this that i have potentially solved and has worked so far but obviously wont be possible if you have thousands of items listed is the following :Revise all your listings, you dont have to change prices etc as your original price should...

I received an item late started a return ,.sent back, it was nearly a kg under weight

I signed for post, and seller is not responding

PayPal credit/ balance

IV brought a few items and clicked on pay by PayPal credit, thinking it was coming out the 'paypal Ballance ' I had.But IV just realised it's not. IV never used the PayPal credit option. What's happened? Do I have to pay extra back or it just comes o...

Seller misled me, sent broken items, now won't respond

Seller clearly advertised an item as suitable for a certain vehicle, I bought this item, item arrived broken and seller - she kept telling me it will take 8 to 12 weeks to received replacement. After the first 12 weeks she repeated this, I patiently ...

Wrong currancy

Just set up a uk eBay account but when trying to list a item it's coming up in us fillers instead of uk pound.. how do I change it please? Iv tried everything

Sellingon ebay

Total rubbish now the selling on ebay has become a joke i have no printer and QR codes will not download and help is a waste of time.

Getting in touch with an eBay customer services rep

How do I get in touch with a cutomer service rep? I sell personalised decals and a customer wants to return her item as she claims its not as described. I explain in my listing that the item is sold be height and is the overall height from top of the...

Item sold following home collection

I have just sold an item where the buyer came to view and pay. How do I mark this on my ebay Active list?

Making an offer

Why when I make an offer,and it is accepted ,I pay straight away via autopay,but I have accepted an offer on something and no payment has been received after 48 hours ,why the double standards

Packaging slips don't seem to download

I Cant download or print out packaging slips to put in with my orders. is anyone else experiencing this problem? any solutions?

Selling

How do I find out if my ex has been selling my stuff for the last year. I don't know her eBay name but I've been tipped off she is doing it.

policy violation wrong

I have been suspended for a medical policy violation for listing a cat infection test kit. It is not a precription medication. It is an over the counter test kit available in any pet store. There are 2 basically, the feline calicivirus test and the f...

Sellers note - eBay adding VAT to some listings

Dear All I noticed a slow down in sales recently and discovered today that eBay is adding VAT to some of my listings. I have reported the issue and await resolution but I thought I would flag this up for others to be aware of just in case this is hap...

Ebay has the worlds worst customer service there is no way to actually talk to them to resolve issue

Ebay has the worlds worst customer service.It's total reliance on a useless automated system masquerading as artificial intelligence when only the artificial bit applies means that its users are often left frustrated and angry.Ebay has greatly deteri...

Incorrect selling prices on ebay search pages

Seem to have a problem with prices displayed when searching for an item (eg Dying Light Anniversary Edition Xbox - listed at £29.99 but showing as £35.99 in search). This is happening on a large amount of my listings. Makes my prices uncompetitive - ...

Model cars - error

Anyone else having difficulty listing model cars for sale? After searching for model etc i constantly get a message saying "We have run into a problem. Try again later". This has been happening for over 24 hours. I tried listing clothing and that was...

Why does eBay make it impossible to report counterfeit item's?

I recently ordered a branded product and when it arrived it was very clearly counterfeit. I reported the listing but eBay said it did not violate their guidelines as they had used all images and the information from the genuine brand. The only option...

Damaged item who pays for the loss

Sent an item via InPost and on arrival buyer said the item was broken and smashed into several pieces (sent photo as proof). Gave full refund to the buyer. InPost say I cannot claim a refund from them as it was sold through EBay and Ebay should claim...

How to start an ebay shop

I want to start an ebay shop could someone advise how this can be done please

Wrong misleading Description and no return accepted by seller

Bought a Motorcycle Top box and Pinners from a UK seller . it says " I do have some pannier racks but are unlikely to fit as for obscure bikes. Will include all the nuts and bolts though so you should have everything to secure to your own rack. Any q...

mixup with two different buyers for same item

I have sold, been paid for and delivered a clock. I have just received a message from another person whothought he had bought the clock. How do I contact an eBay agent to sort this out ? The automated assistant just keeps sending me round a loop whic...

Problems with a couple of ebay screens

Found in the last week that when entering a new item for sale you are unable to load the preview screen which sits there trying to load so you have to go striaght to agreeing to list. Then check the item in the listing and ammended it via revise on t...

Resolved! Seller sent wrong item, do I need to return it?

I bought an item from someone and they sent me something else, I'd rather keep what they sent me but I'm not sure if I'm allowed. Could someone help?

New listing restrictions

Why reduce from 1000 to 300 a month, ebay makes its money from me selling items. I am certainly not paying 35p a listing so they have reduced their chance to make money from my sales by over 60%, is that really good business sense? Guess I wlll be ex...

Nectar vouchers.where are they

Converted nectar points to vouchers.Where are the vouchers?Thanks

Automatica. relisting

How do I remove the automatic listing

Conned

On the 24th august 2024 I purchased from ebay 3 bee feeders and paid by paypal, I have not recieved the items so I went to my purchases and it was not there. the payment was taken from my Paypal account. I have tried to conntact ebay but i'm running ...

20% added to all my shop listing and 20% on the postage

I am fuming. My sales have completely collapsed. No sales. I looked into it today and 20% was added to all my 1400 + items in my shop. Plus 20% added to the post to. I phoned Ebay 3 times today to be told by a very unconcerned Ebay agent in Berlin. "...

Offers not showing on my listing

I am selling an item for which I want to apply OFFERS.When I go into my listing having applied OFFERS it isn't showing on the listing .Any help would be useful

Bought a scooter for my grandaughters birthday . It has lasted a week seller is now ignoring me i ha

Not happy with service. I have asked ebay to step in but guess what NO help there either. 100 quid out if pocket and a sad child

VAT!

Today for the first time in like 15 years, eBay is telling me I need to pay 20% VAT on bids for charity shops?

Adding information to an auction listing.

I forgot to include that the item is advertised elsewhere and may be withdrawn if sold there. I've tried to put this as an "added description" but a window tells me that information is missing (but not what). can anyone help please? John

Advertising on checkout page misleading

Has anyone got an idea where to report to eBay an advertisement on the checkout page?It was for a cashback company that offers obscene amounts of cashback to lure you in.The company is Swiss, and I know these schemes are not illegal in Switzerland bu...

Sales completely collapsed - buyers see 20% added onto the price when opening listing.

my sales have completely stopped, no wonder why as when buyers open my listings they see 20% has been added in price from what the price showed on the search results, I have informed eBay about this but I have not been given a time frame on this situ...

Resolved! Harmondsworth is not Listed in Ebay addresses for U.K States !!

Im trying to buy an Item from Ebay and I wanted to fill up my shipping address as a buyer. I was shocked that my city Harmondsworth is not listed in U.K citeis or states !!! and there is no way to Fill it in by writing in the cell. It is forced choic...

Report a seller

I want to report a seller for fraudulent activity. I got a phone call from a man pretending to be from my bank. He had my phone number and the last four digits of my credit card number. I know eBay sellers can get access to these personal details. He...

Glitch possibly ?

Hi , can anyone help please. I go on active listing and they say one price for item and postage and then click on them and the price and postage is increased . Only noticed this yesterday . I've ended the listings but would like to know why this is h...

Moeny Back Guarantee

I have been trying for weeks to invoke this right after a courier did not deliver my parcel, despite claiming they did. I have jumped through all the hoops and obstacles Ebay requested me to - twice! In my most recent attempt at getting help directly...