Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Sold item sent to wrong buyer
I posted an item I sold to the wrong Ebay buyer. How can I contact Ebay to resolve the situation as the wrong buyer has not replied to my messages
Resolved! Seller said courier dropped off to geocode so Ebay closed my missing item complaint
I shop a lot on ebay (£1-2k per month) I bought several items from a seller all but one of which arrived As soon as the courier notification message said delivered to 'office desk' I tried to lodge an issue with ebay as our Unit doesnt have an office...
Royal tracked 48 parcel due to be delivered on 4th oct but not showing delivery or update
Buyer has opened a case of item not received. Checked tracking on website and it says it has been stuck in Jubilee MC since the 3rd but expect to be delivered on 4th with time slot. No delivery or scan has been made. Tried to check delivery options a...
Evri delivery
I posted item using Evri. They said they couldn't deliver because of no road access and returned to me but Ebay has the item delivered to buyer. Will I have to pay to post the item to the buyer using different delivery service outside of Ebay as they...
Iam buying
Hi Iam buying in eBay still now seller I can’t sending my parcel and he can’t given reply
eBay case raised. they put on hold then extended the date
I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put ...
Item purchased not delivered yet
I paid for an item on 24 Sep 25 it is not yet delivered. The seller is ver clever he made some update on 6th Oct but the Royal Mail tracking is not showing any progress and eBay is not responding
Tracking no longer works
Tracking has failed for numerous items, as royal mail does not provide ebay with live tracking or receipt of sending. This is a software bug, please fix
Item says been collected
Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has
Hi I didn’t hear anything for my report
I didn’t receive any response for my request
Refund over an EA that did not work
I bought an Expert Advicer ( EA) from a seller couple weeks ago and the seller sent me a link to click into . Long story short the EA did not work so i reached out to the seller and told him about the issue and demanded for a refund of which i've rai...
Collected too late
Hello. I ordered an item on 15 September which was to be collected by me at a local Argos, I was given a code starting FM for this. Due to illness I was unable to collect it immediately and when I visited the store they couldn't trace the FM code. Lo...
Contacting a Seller after purchase
I have tried to contact a seller after making a purchase and when I click on 'Contact Seller' a window pops up telling me about not conducting any purchase outside of Ebay. If I close this window I am back where I started and am unable to send any me...
Sellers account closed
I've purchased something off Ebay but ebay have closed the sellers account after I paid
EBay help
I have a issue trying to raise a complaint about an item that I bought and when went to collect it said it had already been collected and therefore I can’t raise a case for item not received as on the system says collected is this some new scam going...
Refund
So my help and contact doesnt work at all it's been stuck on the same page for 4 days.... cant contact ebay for help. Waiting for a refund from a 0 rate who has wrote to me that they are not sending the item and that they are not refunding me. Ebay t...
Resolved! Parcel from USA 'Out for Delivery' every day for 9 days now
The seller in USA has been superb. Not their fault at all. Just curious as to what this tracking would mean. I copied/pasted only the UK relevant bit: I have contacted Evri every day but nothing is ever done. Never a call back and the same chat bot d...
Resolved! Buyer recieved an empty parcel from me
I was messaged by a buyer who told me that a package from me had arrived to him already opened and empty. What should my next action be?
Did not receive item and tracking shows it's been signed and delivered
I purchased an item yesterday (03/10) and received a notification a few hours ago that a tracking number had been provided. However, I’ve now received another notification saying the item has been signed for and delivered but I haven’t received anyth...
EBay’s refund policies and protection for buyers
End of September I paid for 2 collectible cards from the same seller (around £150) He was from the US and it took weeks to get here (UK). Once arrived only 1 card was in the box, the seller saw he still had the other card (admitting it straight away)...
Mixed up parcels
I Sent the wrong item to the wrong person x2 one has contacted me to let me know the mix up but the other hasn’t and won’t reply to messages. What can I do??
Seller posted item but not to me
Seller has posted item .tracking shows as delivered but it was not to my address …it was to a Post Office 4 miles from his location. Tracking shows it was accepted, available for collection and delivered at exactly the same time .How do I report this...
Non Delivery of item scheduled for 01.10.2025 purchased as a Guest to save time
I have deleted the E-Mail from E-Bay for guest purchase by accident.I have all day unsuccessfully attempted to get help from them and have repeatedly gone round in circle .Requested someone to give me a call or E-Mail.I cannot track the guest purchas...
How tracking proves you received the item
I should have received a parcel but didn’t. it was tracked and the seller said it was handed to me it certainly wasn’t so how does tracking prove you have received it they just closed the case
No items recieved
Got couple items of seller never recieved said when buying buyer protection at sellers page but eBay says its not covered seller not messaged me back at all over 3 weeks eBay closing issue on 8th this month how can it be advertised with buyer protect...
Refunds to an old payment method
I’ve had a refund sent to an out of date payment method/card. How do I contact EBay to resolve this?
No delivery or item or refund.
Hi there. Anyone have any ideas if there is anything I can do when a seller didn’t post the item I purchased and said they would have to cancel the sale and refund me…. But I’ve only just realised and is too late to report? (Been occupied with a term...
Resolved! Tracked item states delivered by buyer says they didn't get it?
I sold an item and sent it via Ebay's tracked delivery system. The item is shown as delivered but the recipient says they didn't get and now they are raising a claim. What am I supposed to do?
iPhone 16 pro max scam?
Hi, I have wasted weeks trying to buy an iPhone 16 pro max with prices ranging from £600 to £1000. I buy it now with PayPal. I am given a tracking number and an eta. All Royal Mail 24 Special delivery. I then get a notification saying that the item h...
Resolved! Faulty item but no replacement received (beyond 90 day limit)
So I received an item, it was faulty, I reported it straight away to the seller. They responded and offered a reduced price, which I rejected (it was faulty). So they offered a replacement, no need to return the other. Great, except that never arrive...
Buyer didn’t received the item yet
The buyer didn’t received the item that I sent, it’s already past delivery date and the tracking still shows ‘we got your item at sorting hub’ since 23rd September, it’s already been a week now with no change in status. What should I do in this case ...
Item not arrived even though sent through eBay with tracking
Can anyone tell me what happens, I posted an item through eBay tracking service and it hasn’t arrived. Buyer wants a refund quite rightly, but will eBay refund them or me as it’s not my fault it didn’t arrive
Where is my parcel
I have try to contact the seller to asking him where is my package and apparently the parcel have been delivered by EVRi with order number 14-13615-49691 doesn’t arrived to my home address with the tracking number H05QTA0092279655 I contacted EVRi ...
No confirmation email
I recently ordered on guest and I used a email ofc and they didn’t sent me a confirmation email and when I try and put my email for them to send another one it doesn’t send
Delivery problem
I bought an Xbox couple of weeks ago and it was damaged and was going to get sent back out but I don’t know when it will be out for delivery again do you know
eBay have flagged up delivered. Yet it has not been delivered through my letterbox
I bought two items similar and by same manufactured one is an eau de toilettethe other a body fragrance spray. Yet eBay flags up the item as delivered the spray.It has not been delivered, neither has the toilette, which I have opened a case as not de...
Received a piece of paper instead of my order - how to get in touch with eBay urgently?
Hi, I have ordered a large coffee pack (1kg) and today a parcel (big box!) arrived containing only a piece of paper (attached). I do not want to get in touch with the seller, eBay needs to know first so they can investigate properly, BUT it's impossi...
Item delivered to wrong address
Hi! I've got the message that my item was delivered, but I never receved it. In the tracking history there is other address and I never asked seller to send it to other address then mine. While I was waiting for item to be delivered I already opened ...
Lost case
So seller sent my item to wrong address postcode but ebay closed the case with him winning thats when i noticed wrong delivery address but now all.im getting is case closed cant get anywhere this is a month supply of cat food I cant replace cant even...
Trying to buy an iPhone 16 pro
I have been trying to buy a brand new iPhone 16 pro from private sellers on eBay for a month or so now.The first attempt was an out and out scam as a bottle of shower gel arrived instead, but thankfully I was refunded.The second attempt failed as the...
Getting a refund for new number plates not supplied.
I purchased two sets of number plates on 26th February order No; 07-12762-25249 and 23-12743-00957 £ 48.88.. the chap has said its not letting him refund my money by Bank transfer what can I do ???
My item was delivered to the wrong address .
Photos show a different style of house and i have sen t photo showing it wasnt my house . The seller saying it's not his problem he sent it and its been delivered somewhere so my problem. Won't refund me even when ive proved its not my address. Told ...
No tracking on a item i brought, says it should have been here yesterday, carnt contact seller
Any advice I bought a expensive item on Sunday that says it should have been here by now it's on tracking but no tracking number the delivery details have gone when I try to contact seller it's automated, Ebay say give it a day and are not helpful , ...
Resolved! Transaction breakdown
I dont received buyer fund that show transaction breakdown
Missing item
I’ve just received an order that states cup and ice tray but just the cup has arrived .. wasn’t cheap and it won’t let me contact the seller as he’s a quick delivery system user.. I’m not up with that that means when ii just want to ask where the res...
Buyer abusing not received process
I had a buyer purchase a small item from me, free postage, which I duly sent and had proof of postage. However because it didn't arrive at the time they wanted (it was sent at no cost to them by second class) they started an item not received process...
Item not received
I brought a genesis box set back in February from hmv and it did not turn up ,they said it was delayed and I must wait till 13th of June for more information so I have waited and waited and now I find i wil not get a refund because it gone past 30 da...
A seller is continuously messaging me to remove a negative feedback?
A seller didn't deliver my package, I was refunded by PayPal but the seller keeps writing asking me to remove my negative feedback. What do I do?Thank you.
Evri Damaaged Parcel
I am an ebay seller and EVRI damaged my parcel in transit. I have refunded my buyer but now am out of pocket for the item and delivery fees. How do I claim a refund with Evri. All the information on their website is for buyers who's parcel hasn't arr...
Resolved! Buyer opened case as item not received even though it had arrived at collection point
A buyer had their package delivered to a collection point, it was delivered ok but the buyer did not collect the item, after 2 weeks I sent a reminder to them, they did not reply. Now after 7 weeks the buyer has opened a case as item not delivered. T...
Delaying a seller posting
I'm trying to get a seller to delay posting a item
Unable to collect a package from Argos because I haven't been provided with an FM NUMBER
Dear Community I placed an order for a handbag which took longer than advertised to arrive.I clinked on delivery option for my local Argos.I've been in contact with the seller who has been ablr to show picture proof of the item being delivered.The pr...
My sold item is being collected as its ti big to post but ebay added postage
How do I tell ebay that the item has been collected from me and the buyer has taken item (just as protection for myself) so the buyer carnt claim he hasn't received and get money back
Scam
How many more people does this seller have to rip off before someone looks into it ?
Resolved! Item not received can i have a refund
Ireng not received can I have a refund
Ebay wrongly issued Yodel label
I contacted the seller when my purchase had not arrived. He explained that Ebay had issued a Yodel label even though Yodel no onger exists so the parcel is lost and I need to claim a refund off Ebay. So I now have a lengthy process of waiting til 26t...
Never received the item
Hi, I purchased an item and I never received it. I ordered it as a guest and I’m not able to contact the seller or the speak with an EBay operator. The seller never posted the item. How can I speak with an operator? I tried all options and I never ma...
Resolved! Not received item
I purchased two boxes of cat food over a week ago they didn't arrive ebay has given me a refund but for only one box so how do I get the refund for the other box ebay say the not received case is now closed so what do I do now any advice would be gre...
Resolved! Regarding a seller who isn't disclosing the tracking number for my order.
Hiya guys just a quick message to say how can one track an order if a seller doesn't confirm a tracking number? I've messaged this seller 3-4 times and no response pfffft I've not had my order yet and it was ordered Monday
Lost parcel that I have sent
Hi, I sold an item on the 29th Aug. Item is worth £550 including the postage and buyer protection fee etc. Evri collected the parcel from me and then from there it seems to have vanished. Evri tell me that they’re looking into it for me but I’m getti...
how do i get my item or refund
ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they close...
Buyer has not received item
Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...
No going to arrive
Brought an item and I know it's not going to arrive, the seller has provided a tracking number but won't post and the item is now relisted multiple times, the feedback now shows this is a habit and the seller has no intention of sending, and only pro...
Lost item
I sent an item using the suggested method by eBay and downloaded a label from ebay. The buyer has not received the item I checked with the courier they believe it to be lost. What do I do in this situation who is responsible for refunding the buyer m...
Item not received.Tracking number stated “delivered”
Item not received. Tracking number stated “delivered “ with a picture which doesn’t reflect my addre
Resolved! EVRI - how to contact them?
Parcel not delivered and EVRI not responding, so we dont know where the parcel is located.Lousy delivery service, how do I get in contact and speak with a HUMAN?
My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened
I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...
Evri unable to deliver, item returned to seller
Item delivery was to go to my local post office, an Evri ParcelShop. from the tracking they made one attempt to deliver it, after working hours, gave up and returned to sender. Seller has the item back, but can't send it again as Evri is saying it wa...
What is a URLO
Trying to sell new ebike battery
Said out for delivery 6 days ago. No further update
I have an item going to the eBay international hub in USA. It said it was out for delivery on 10th September. That is the last update on the tracking. No scan to say delivered. I’m guessing my item is now lost I’ve asked the seller to chase it but is...
refund for incomplete order
I ordered 6 Labubu dolls and only 5 of them arrived. The seller did not have the red doll so that I could send the missing one. They offered to send me the blue one and specified the date by which it should be delivered. There was always a deadline a...
Buyer has reported to me item was missing from parcel when received, how do I deal with this?
Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...
item delivered and the cutomer requeted for refund as item not delivered
hi all.. it happened first time in 6 months. we have shipping handling 1-5 working days. customer palced order on friday and on monday he started messaging i havnt recieved tracking . i responded professionally and he was becoming aggresive. then he ...
Item posted but not able to track
I posted the item to the buyer but they have stated that I haven't received however I don't have a tracking number and feel I am being done
Game not received & seller not responding
I pre ordered a game from the seller in September 2024 . The game was due to be released a few months later but was delayed until August 2025 so I contacted the seller in June and was told yes I would still receive my purchase. Now the game has been ...
Click and collect - no notfication to collecrt delivered items
I recently had an item delivered for click and cllectr but didn't receive a notofication to collect. The tracking showed it as delivered. I eventually received a refund. I have now got the same problem with another item at the same location. Trqcking...
Item is returning to me after failed delivery
Hello, so a buyer bought an item off me this week, and now this package is now being returned to me (seller). Because of a failed delivery. but the buyer has messaged me wondering why? As he has the delivery photo that the delivery driver took of him...
Resolved! Item damaged in transit. Seller rejected refund.
Item damaged in transit. Seller rejected refund. Evri says talk to seller. Seller says talk to ebay. Ebay goes in circles because I have an "open" return but it's rejected so that's a dead end and can't be appealed. I can't see a way of contacting eb...
is a scammer
Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...
Buyer hasn't received item - 2nd class Royal mail tracked
Buyer not received item 2nd class Royal mail with tracking. Has opened up a refund request with eBay I have been notified of case and they will get back to me in 48 hours . I have coresponed with the buyer through out and have said to him I have trie...
Evri delivery issue
Hi, I have recently discovered Evri placed by purchase in my bin, I have never instructed this as a safe place. The bin men then removed my bin including my parcel. Evri has asked me to contact the seller, even though they admitted in an email this i...
Missing Evri delivery
Good morning I have just been informed by eBay that I won’t be getting a refund for a package that I have not received the courier was evri.I received a delivered txt with a picture of the package beside a blue fence as there are no blue fences in my...
buyer opened an item not received request
A buyer opened an 'Item Not Received' case, but the tracking clearly shows that the item was delivered, accompanied by photo proof. The buyer first confirmed their shipping address was correct, but now they claim the courier delivered to the wrong pl...
Perfume
Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered
Pre order not delivered and seller doing all they can to not help
Purchased a pre order model August 2024.item has been released to the UK market beginning of August 2025 and is available with other sellers on here and websites. seller said would be mid to late August due to it being en route with their supplier.No...
iPhone purchase.
I want to buy a new iPhone 16 pro max. There are hundreds for sale from sellers with zero feedback scores. They seem too cheap. I’m concerned that a seller will post a box to me with the correct weight and then I could lose a claim against them as I ...
Not arrived tracking
This is second parcel not up the seller gets a tracking number the Royal Mail says we been informed is coming then the seller put in it into a Royal Mail drop-off locker then no more tracking byway 2 phones
Parcel goes in to royal mail locker and t
Parcel goes in to royal mail locker and tracking number stopped and Parcel does not arrive.
Some of my buyers have complained that parcels haven’t arrived?
Hey there, I have been selling some ps1 and ps2 games and in the last few days 4 of my parcels haven’t arrived and buyers opened a case and I just refund them so I don’t have any negative reviews. the problem is think was the label that i choose whic...
Item marked as DELIVERED before tracking details given
Has anyone had issues with a seller giving a QTRACK number after an item was allegedly delivered? My item has been marked as delivered even though it was NOT delivered to me. The QTT tracking details entered, were put on the system on Sept 3 2025, bu...
Item not delivered.
Item is rento kill moth papers. Not delivered my Royal Mail. Attempts to contact seller send me to eBay. EBay shows the item as despatched to Royal Mail. When ordered I was a guest and part of this process encouraged me to become a member so I did. E...
Resolved! Refund not received
EVRi failed to deliver a large suitcase. It was either stolen or ‘lost’. That was 8 days ago, 6 business days, but still no refund had been received. eBay stated that a refund will be made. There is no way to speak to a human so what is needed to con...
Resolved! Non return of faulty item after refund given
sold a camera to an ebay buyer and whe it arrived at the buyer he informed me of a fault, I immediately refunded in full and expected the camera back , but it has not appeared, I have messaged the buyer six or seven times, buit he refuses to respond....
Received letter instead of Item
A seller has, instead of sending my item sent me a letter, with tracking information uploaded to eBay, stating that I should ignore all eBay tracking and delivery date and that it is being processed with their delivery partner Amazon is this even all...
I cancelled the order after I placed it by mistake, I've got charged and still not got a refund
I placed this order"NikeProTherma-FitHyperwarm" by mistake in March and then I cancelled soon after and I got charged £55.66 but still not got a refund. I contacted the seller but they failed to resolve the issue. I need help
Item turned up after refunded by eBay
I purchased an item,after a long wait I got refunded by eBay,then a few weeks later the item actually turned up.Am I to understand I can just keep item?
Returned item after refund
I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...
Item never arraived
I bought to motorbike parts in May from Japan from someone I have bought from lots of times. I just noticed the items never arrived as Ive been away. The seller is not answering and ebay doesnt let me chase things over 3 months. the automated assista...
Scam
My parents have just been scammed out of 10k due to a fraudulent seller who is STILL advertising the same item on eBay
Evri and automated chat bots
Yet another case of having to use Evri. The item hasnt arrived as the driver doesnt seem to want to deliver after its flagged ''out for delivery'. Cannot get past the chat bots that dont think theer is a problem. If you dont use the Ebay system you d...
Parcel hasnt arrived
Hello. The seller sent me a message on 4/09, asking me to let him know if the package hadn’t arrived yet and he would refund my money. I wrote to him that day and the day after, and he hasn’t responded. I would like a refund. Best regards Edytaorder ...
Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery
I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...
My country rejected the item and send it back to the seller.
Hello, I need help with a refund request. I purchased an item from eBay, but when it arrived in my country, the customs taxes and rules were way too much, so I could not accept the package. Customs returned the item back to the seller— I opened a ret...
Help with order/non existent order ?
Hi. I have an order I made 4 weeks ago that never arrived. im in the most frustrating eBay loop of unhelpful links that don’t work and zero options to contact the seller. on one page it will show me my order then when I try to get help it says the or...
Seller ignores contact over lost package
I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...
Seller kept item as unhappy with auction price
Seller took really long time to post my item, after asking for proof of postage he sent photo of the receipt which has a tracking number, after checking tracking details turned out that address was wrong and it was returned to sender. He now refuses ...
Item not received, marked delivered, seller abusive and wont comply
Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...
Help! Have I been scammed?
Help please! I ordered shoes and I never received the confirmation email for the purchase. And the order is not showing up in my purchases. I'm worried I've been scammed! When I try to search for information on this order, nothing is showing when I p...
EBAY UK PURCHASE
Hi allHave purchased item from Ebay UK through PayPal. The item does not appear in my purchase history nor hidden items. My bank account has been debited.I have now received Ebay email saying item delivered but when trying to open email it says there...
Item not delivered
I ordered a book. This item has not arrived. I received a confirmation of order and payed with PayPal.
Resolved! shipping cancelled and returned to the seller
tracking details show that parcel is being returned back to the seller for some reason. Thus, I need a full refund, obviously, but seller doesn't reply and I can't start a request for ebay to help, as it's still about 2-3 weeks for late delivery dead...
Email to say item was delivered but it wasn't
I purchased a book a few days ago.Money was taken from my account.Just received an email to say the book was delivered but it wasn't - I have been at home all this morning, no door bell ring and nothing on the Ring camera.I also can't find the purcha...
money back guarantee
Hi allBuyer has opened a case for INR but it has been 41days so obviously outside the ebay money back guarantee but just wondered if ebay protect you from bad feedback as well? Can`t seem to find that info. apart from the 30days thing.Thank you
Package delayed,buyer has not opened up a case.but I think they recieved parcel
Hi has anyone else had this.i sent a parcel on August 25 th 2025 up to now sept 4 th 2025 it keeps saying ready to be delivered,out for delivery now its ready for deliverey.i keep messaging my buyer to ask if they have received the parcel,but receivi...
Charges from eBay
Why is it so hard to speak to a human being at eBay, an item was supposed to be returned! I didn’t receive it and eBay are chasing ME FOR PAYMENT? I just want to resolve the matter and speakers someone!
Item not received opened but has since been received
Buyer opened not received case only 3 days after posting and a bank holiday, I asked customer to hold on until after the weekend to ensure delivery, it has been a further 5 days now and I’ve heard nothing so presuming item has now arrived! eBay keeps...
Products not arrived
Hello i purchased a waterproof trouser from ebay but that time i got accident broken my hand bone and i went back my home country for my medical treatment like operation after that when i came back to the uk and go royal mail office near my home then...
Item returned
Hi,I posted an item to a buyer in which it was attempted to be delivered multiple times by Evri but unsure why but Evri said that they were unable to deliver. They have since sent the item back to me, What should I do?
item not recieved - no response from the customer
Hi, I have an INR case open, i overed to send a replacement to the customer but they have gone silent after this, the purchase amount is minimal so the item was not tracked, i understand if they escalate the case then of course they will get a refund...
Evri stole item during transit
Buyer has informed me that he received the parcel 'tampered with' and the item has been stolen from inside the packaging, He has asked to return the item(which will be an empty box). Surely there must be some type of insurance my end or Ebay buyer pr...
I haven’t received item.
I haven’t received the item but got a message the item was delivered and signed. also I contacted the seller but said open the case. I contacted EBay customer centre but automated service. too difficult to contact to in person. What shall I do? How? ...
eBay and seller have marked item as delivered to London....I live in Cumbria and can't report it und
What can I do to report this matter to customer services.....so disgusted at the moment...tracking is in German by DHL Germany !
money back guarantee
How do you get your money back for an item that was not even sent,seems like the the money back guarantee is an absolute joke and admin are incapable of doing there job which should include banning sellers who fail to provide the service they are adv...
Refund from seller
Please can somebody help thank you. My seller she will only refund me if I close the case is this correct procedure. Thank you for your help.
Track suit
Bought a pink tracksuit off eBay for 15 pounds no tracking number took money and nothing else? Cancelled item 4 days ago still no response from eBay or seller
Item not delivered after 2 weeks. Issued a refund then it arrived.
I sent a parcel royal mail 48 hr tracked which was not delivered after 2 weeks had passed. I issued a refund and filed a claim with Royal Mail. The buyer contacted me to say that it has now been delivered. What is my best course of action?
My Order was delivered at a wrong address
Please, I need help, my order was delivered at a wrong address. Please I need your help. I tried contacting seller but hasn’t had anything back.
Fake ebay seller
I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August. Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do thi...
Ebay removed negative feedback instantly
Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...
Resolved! Item reported lost has now been found - What next?
Hi, A buyer reported that an item had not been delivered by RM. The buyer was refunded but just as I was about to start a claim with RM she's got in touch to say that she's found the parcel. She'd now like to pay for it. Can I raise another invoice o...
Click and collect showing as delivered but buyer saying not ther
I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.The address labels were printed directly on ebay so the ECP number ...
Resolved! Buyer Raised an Item Not Received Case
Items purchased last Tuesday 26th August. Sent Royal Mail 48 Hour Tracked same day.Today 1st September, customer raises Item Not Received Case, saying she wants her money back.Tracking shows attempted delivery Saturday 30 August, but 'Address Inacces...
scam? what do I do!
hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...
Lost item
I sent a guitar via Evri / Packlink which didnt ever arrive. How do i go about raising a complaint and compensation claim?
I purchased something as a quest, I did not receive a confirmation email, but the money has gone out
I purchased something as a guest, I did not receive a email confirmation, but the money has been taken from the bank, how can I track or locate my order?
Guest Buyer item not delivered. Seller no longer registered
I bought an item as a guest buyer on behalf of my mother who wanted to buy a present for my son. The purchase date was 22 August 2025. Its been over a week. It has been stuck at Evri as yet to be delivered status since 24 August 2025. I tried contact...
Seller looking to not honour sale be it sold for less
Advice on this please. just won an auction. Purchase price £41. Paid for. contacted by seller saying he thought he’d listed for a higher start price (£81) and was looking to cancel sale. I had conversation with seller midweek about measurements etc,...
Item collected from post office but tracking still shows awaiting collection.
I used Simple Delivery to send an item and all went well and buyer was able to redirect to local post office. All went fine and they confirm received and given me a good review but tracking still says awaiting collection. Buyer said he asked if he ne...
Not received an item
Hi, I've bought an item as a guest but have an account. The item hasn't arrived but I can't contact seller as ebay want me to make an account, which I've already got. Help I'm going around in circles.
lost in post
i have already refunded buyer for an item that was lost in the post; how do i claim for my loss
Scam
I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?
Contact for someone at ebay
Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?
Did not send item back
So someone bought my printer and then three days later he wanted to return it claiming that is not working he drew on it and then now he wants a refund I said okay I then said why did you draw on it then he didn't respond to me and he never sent the ...
Paid, but item not sent
I bought and paid for bicycle parts which were never sent, and the seller is not responding. I’ve raised a request with eBay who tell me to contact the seller. The request will time-out soon and I’ve no clue what to do next. Please Help! I bought and...
Ervi delivery services
this is not my adress and yet apparently my parcels wos delivered to this adress on pitcher . It Don't give a adress or house number on photo. I bought I item off ebay Ebay use ervi services This is wear my parcel ended up on photo Thinking off leav...
Buyer saying item.not deliverd but marked as delivered
I have a customer saying the item was stolen from their doorstep but it's marked as delivered, they're requesting a refund. Apparently it's happened numerous other times when she's bought from Ebay. I think it's a scam. Is there any advice please as ...
Claiming for lost item when purchased postage through ebay
Hi evri have lost my parcel, I have refunded my buyer, but now I have no way of claiming my loss as I’ve purchased the postage through eBay. And evri have told me they have to claim it for me. How do I do this? Any help really appreciated thanks emai...
What action to take? Seller didn't send my item (phone)
Hey all, I recently purchased a phone, the seller promptly marked it as dispatched, but parcel force tracking says that no one was home when they went to collect the item on the 23rd. I waited until today (29th August) to message the seller to ask if...
Item tracking as still at Depot 2 weeks after sending. Where do I stand?
I've an order for a £145 camera that the buyer is saying they haven't received. The Royal Mail tracking shows it was due to be delivered mid August but not updated since. I've also not had the camera back. The buyer has logged a INR case with Ebay an...
Casio edifice
Have returned faulty wrist watch to a trader who has kept it and not refunded my money. He is not answering emails seems he has a history of this sort of thing.
SCAM SELLER
I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...
I dropped of parcel at a DHL collection point yesterday, today a driver comes to collect it?
So I sold a bulky item (a guitar) packaged it up, printed off the label that ebay forwarded to me and found my local DHL drop off point and took it there yesterday where it was scanned in. This morning a driver came to collect it. I didnt see any inf...
Resolved! Items not included in listing
I have a question regarding an item that I listed which sold, for £75, where the buyer has received the item but is asking for accessories that were not shown on the listing photos or mentioned in the listing text. What is the official position with ...
Pick up item cancellation declined
I purchased a collection only vivarium after the seller told me he could deliver… heard nothing back from him so put in a cancellation request which he took 3 days to decline.. I was trying to figure out what to do next and put in a return item reque...
Seller doesn't like a bid too low so uses excuses
Sneaky scam which ebay should stop. Seller put his item out at 99p starting price. I bid and won at £16, includes delivery cost.. It was technically a bargain and obviously the seller didn't like the result... but then, what a surprise! the item is '...
Package sent to another address but my buyer cannot locate it
My buyer messaged me to say her package was sent to her neighbour address, but she is unable to locate that neighbour. The picture shows it was delivered and collected. I have messaged the buyer for a confirmation, but no response. I gave a full refu...
Only received a part refund!
Bought some trainers that were based in another country, looks like they made it to global hub location but never made it on to the plane/ship. eBay says to contact them for the rest of the refund but there are no clear links to do this!
Item not delivered
I made an order on August 2 but the item not processed cos its out of stock. Having waited for the estimated delivery period 27 August, I accidentally open a return request instead of reporting item not delivered. I immediately closed the return. I w...
Item not received
I didn’t receive item photo show delivered but this not my place not any nearby place i didnt find anywhere
Item not delivered, showing UPS access point
I ordered an item.for the first time and it wasn't delivered. It says it's at UPS access point Manchester. I went there but the item isn't there either. How can I know the exact UPS access point where my parcel it please???
no item to collect despite tracking showing as delivered
I don't know what to do. An item is saying "delivered" but I have been twice to the collection point and nothing is there. Now ebay have closed the case as tracking shows delivered on 19th August! What do I do? It's really upsetting. The seller has n...
Theft of an Item
One year ago I purchased a buy it now item on eBay. It was a piece of Antique Furniture. I paid for the item in full via eBay, but before I did so, I explained to the seller that as I was out of the country and unable to return to UK immediately woul...
Seller cancelled order because lower price than expected
I bid for a guitar amplifier and won after going out of my way to make sure I could bid for it at the right time. A few hours later the seller cancelled the order, judging from feedback left by other buyers I presume its because it’s because the sell...
Product not arrived and the seller has left ebay
Hi, I ordered a product as a guest not through my personal ebay account. I have the confirmation email from ebay when ordered. The product has not arrived so i tried to contact the seller. The seller has now left ebay so no way of getting the product...
Request for refund closed by eBay as package received - NO REFUND !
I received an eBay package but the poly mailing envelope was holed and one of the 3 darts was lost somewhere within EVRI. I opened a case for a refund (as 2 darts are totally useless) but eBay has today closed the request and refused to refund on the...
Item withdrawn after sale.
I have received an email from ebay informing me that the item I purchased is either not available / out of stock or is damaged. I bid on the item in the auction and won it at £34.49 as per the terms on the site. The delivery has been delayed and dela...
was refunded for item then they took money back out next day now ststem thinks i have been refuded
the seller will not accept they have taken money back ebay thinks i have been refunded and i have no item or refund and no human being to show screen shot of my account and what has gone on
Didn’t receive item i ordered order number-261344041810
Hy i have ordered sonic watch. item number -261344041810 and i could be delivered on 25 august but yet i don’t receive the parcel
Simple delivery tracking not working.
Sold an item for £75 on the 15th posted 16th & tracked stated received at parcel shop & receipt was given. But it’s now been 10 days and the tracking hasn’t changed and the link taking it to the evri website doesn’t work either. Buyer said they’d let...
My order delivered to wrong address. Seller not giving refund and Ebay not stepping in to resolve
I placed an order on 16 August. I received an email on 20 August with tracking number and message saying "the seller marked your order as dispatched". I clicked on the tracking link in the email and it showed that the package was delivered on 18 Augu...
Item failed inspection and sale cancelled with 'item cannot be exported'
I purchased a vintage HP65 calculator from a US seller to be shipped to my address in the UK. I have purchased several vintage calculators through eBay from the US without any issues previously.The item was shipped via eBay's global fulfilment servic...
Item unavailable
I recently made a purchase. The seller marked item as dispatched. And provided tracking details. I then recieved a message today saying the item is not avaliable, and would I like to look at substitute items. I replied saying no thanks I want a refun...
Seller admits losing item
Looking for help, I think it's unfair that a seller can create a postage label and mark it as dispatched, when it hasn't. Recently brought an item and the seller provided a tracking number, and marked as dispatched. I then receive a private message f...
Barcode
eBay didn't send me a barcode to pick up an item at a collection point. I received an email saying it arrived with the carrier. But eBay didn't send me a barcode to pick it up. What can I do?
Warning: it appears that eBay/EVRI can't be trusted.
When you buy EVRI postage through eBay ("Your package will be tracked and fully protected in case of loss or damage in transit") and the contents of the package are not in the package when it arrives: 1. EVRI says eBay is responsible for compensation...
Wrong item sent
How do I get a refund , I have had a delivery of a parcel that's not mine , but now it's stating my parcel has been delivered it clearly hasn't the parcel delivered had a different address on it . What can I do now
Buyer hasn't received their parcel and the tracking shows it is still at the parcel Wearhouse.
My Buyer hasn't received their parcel and the tracking shows it is still at the parcel Wearhouse. How can I get this sorted? The buyer hasn't opened a item not received request. I am the one who is trying to get this sorted out. Obviously when I refu...
Item not collected
I ordered an item to be delivered by Evri to my local post office, I was away so planned on collecting 3 days after it was delivered there. Whilst I was away I received an email confirming collection of my parcel - I obviously hadn’t collected it.Pos...
My payment is stuck
Hello I'm new to selling stuff on eBay and got an order for 50£ everything got done but I shipped the order through DHL instead of Evri and Now the Customer have received the parcel and I had him confirming to ebay that he had received the parcel now...
Item not arrived
Ebay refused my refund never gave me my Ebay money back GARENTEE just as courier attempted delivery disgusting
Item not
Bought 2x ceiling light vents back in march, been back and forward with the sell as they haven’t arrived , and now months later they are now just ignoring me
Seller not co-operating
So, I've had a message from Evri via their tracking.... My parcel has been destroyed completely. I've messaged the seller, who is refusing a refund without the item or photos. I've sent them screenshots of the evri tracking. They just became hysteric...
Resolved! item not received
buyer says item not received but status shows item was delivered so how i can manage this i upload the tracking on ebay and ebay status is also showing delivered
Pattern of Fraud? High-Value Items “Lost in Transit” – eBay Needs to Step In
Hi all, I wanted to raise an issue that’s becoming increasingly concerning, especially for buyers of high-value items like smartphones. In recent weeks, I’ve had multiple transactions where sellers dispatch items via Royal Mail, only for the parcel t...
Item I bought
Hi so I was looking at the progress of an item I’ve bought and trying to contact the seller but it says no longer a registered user what does this mean for my item
Cancellation declined but no refund or item
I tried cancelling my order but that was denied a few days later, but then never ended up receiving the item. The seller has also since stopped contact with me and no longer replying. This chat was from over a week ago. I don’t care if u get the refu...
Messaging a seller
Hi. I'm trying to send a message to a seller, but they don't get delivered. I didn't receive my item, as I had to delay delivery due to family illness, and bereavement.. Now my last messages have been ignored, and they won't go through at all. Is a b...
Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days
Hi everyone, I’m looking for advice because I feel I’ve been tricked by a seller and left without protection. I bought an item for £71.28. The item never arrived. Each time I asked about it, the seller told me things like “don’t worry, it’s coming”, ...
no goods recieved
i have purchased a dvd from ebay seller- have not recieved the item-ebay have withdrawn this seller- i require a refund as this appears to be a scam-no joy from ebay - is this lack of intrest acceptable.please advise .
Assistance Needed – Refund for Item Not Received
Hello, I purchased an item on eBay, but it never arrived due to the wrong address being printed on the package. The delivery company confirmed that the parcel sat in storage for a couple of weeks before being returned to the sender. However, the sell...
Courier losing items and arriving broken
Hi! I don't know if others are losing money and fed up with items being posted out through Evri - not as much Royal Mail and either just not arriving, or when they arrive the contents are broken. In one week, deciding to sell my treasured Denby servi...
Refund
On the 27 of mars i don't no what happen you charge me £149.99 for somthing i haven't ordered or recieved i spoke to ebay for refund they said after 8 weeks now is 5 months nothing happen.
Resolved! Rude seller!
Do I really have to put up with a rude seller. I ordered 2 sets of 3 piece bath mats, however although the label stayed 6 pieces in the parcel 2 were missing so I had 2 incomplete sets. I immediately contacted the seller and asked to send photos whic...
Issue with tracking
I recently bought an expensive item from a seller on the 12th he sent it through royal mail tracked 48, it says on tracking that they’ve got it and it’s in a parcel shop, it’s currently the 17th… i’m thinking i need to get a refund and just purchase ...
What do I do when a seller is not responding to my cancellation request?
I have a seller who hasn't sent an item and has not responded to any messages regarding the order's status, so I have cancelled the sale. Now they are not responding to my cancellation request. Ebay said they would respond in 3 days but it has been 5...
iPhone Scammer Seller
Please can someone help me? I purchased an iPhone on 9 August. Seller asked me to cancel the purchase as he was unable to send the item. I sent him a cancellation request. Three days later he declined the cancellation and messaged to say it’s on its ...
Click and collect and Evri
A Click and Collect garage is refusing to accept deliveries from Evri however they are not telling anyone and so deliveries are getting returned. I want to get in touch with eBay so that others don't get this problem as everyone loses by it. The gara...
Lost items
How do I claim for a list simple delivery item with eBay . Evri lost the item but say I need to claim via eBay . How do I do that please ? Thanks
Order Not Received
Seller posted my items on 6 August and still not arrived I raised a request via eBay and eBay has put on hold until 24 and the tracking of parcel has not updated in days and Evri have had admitted that parcel is misplaced so I do a talk eBay to get a...
Phone Buying
Just bought a phone from a seller at Hong Kong and I am a bit scared ... Don't know if there's anyone with experience about buying phones from Hong Kong
