I haven’t received item.

[rosequeen11]

I haven’t received the item but got a message the item was delivered and signed. also I contacted the seller but said open the case.  I contacted EBay customer centre but automated service. too difficult to contact to in person. What shall I do? How? Thanks

[jckl1957]

Open a case - you can use the link below and you don't need to contact Ebay.

However, if tracking shows delivered, the seller may win the case.

So:

Check the tracking - where does it show delivered to?

Look around your property, behind the bins etc. (Our local Evri driver always leaves parcels outide the garage door - I would assume he thinks it's our front door, except you can see a motorbike through the glass of the door!)

Check with your neighbours.

You can report an item not received using the button below:

Report item not received