Buyer has not received item

[glevans08]

Hi, what should i do in this scenario? Please

A buyer has still not received their item, i used simple delivery and royal mail

Item has not been attempted to be delivered

Item has been stuck on "we have the item at local depot and will attempted delivery in 8-9-25" it's been like that for over a week now

I spoke to royal mail and they said it could be lost

How should the buyer report this on ebay? So we both dont lost funds as we both protected by seller and buyer protection?

Thank you

[**peaseblossom**]

Ask the buyer to open a "not received" case.   With Simple Delivery if an item is lost or damaged in transit ebay issue the refund themselves and you keep the payment.   

[glevans08]

Thank you, will it ask me to provide a refund? If it does do i ignore that
and wait for ebay to step in ?

[**peaseblossom**]

It shouldn't ask you but play it by ear.   If necessary you can contact ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid