We’ve heard from you, our sellers, that one of the biggest frustrations is when delivery delays lead to Item Not Received (INR) claims and unexpected refunds - only for the item to show up days later. This is why, starting in November, eBay will introduce a new improvement to enhance trust and reduce friction from these premature INR claims.
What’s changing?
Before: Seller issues a refund to close an INR case. If the parcel is delivered later, the seller will not recover their refund and it will be lost.
From November 2025: If tracking shows delivered within 30 days after a seller has refunded, eBay will reimburse the item cost and remove any negative or neutral feedback directly linked to the claim and regarding delivery.
Are you covered?
You qualify automatically when you meet the following criteria:
- Item dispatched within your stated handling time.
- Used a tracked shipping service purchased via eBay labels on our platform.
- Tracking shows that the item was delivered within 30 days of original case closure.
- Your seller account has not been flagged under our risk detection policies.
This helps ensure sellers aren’t penalised for delays outside their control, and reinforces our commitment to standing behind sellers who do the right thing.
Thank you for selling on eBay.
