Click and collect showing as delivered but buyer saying not ther

I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.

The address labels were printed directly on ebay so the ECP number was on the packages.

What can i do about this ?

 

Message 1 of 3
See Most Recent
2 REPLIES 2

Click and collect showing as delivered but buyer saying not ther

tobiasd4
Experienced Mentor

Has buyer received collection code from ebay?

Without this, shop won't release items.

You will win item not received case as tracking shows delivered.

Buyer may have to contact ebay CS.

Message 2 of 3
See Most Recent

Click and collect showing as delivered but buyer saying not ther

 I have just spoken to ebay and they have told me to go back to Royal Mail because the ECP have not marked it as received. The buyer claims they have been into the garage and they say they haven't got it. Can't see this ending well

Message 3 of 3
See Most Recent