Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days

[sonidorai0]

Hi everyone,

I’m looking for advice because I feel I’ve been tricked by a seller and left without protection.

I bought an item for £71.28. The item never arrived. Each time I asked about it, the seller told me things like “don’t worry, it’s coming”, “it’s been reshipped”, or “please wait for the new tracking”. This went on for weeks.

By the time I realised the tracking they provided showed delivery to the wrong address (not the one on my eBay account), the 30-day limit for the Money Back Guarantee had passed. eBay then closed my case against me because the seller had uploaded tracking, even though it clearly wasn’t my address.

So now I have:

• No item,

• No refund,

• And a seller who purposely stalled until the protection window closed.

Has anyone else experienced this? What are my next steps? I want other buyers to be aware because this feels like the seller is exploiting a loophole.

Thanks in advance for your advice.

[jckl1957]

You should go to your payment provider and ask them to start a chargeback on your behalf.

As long as the tracking shows delivery to an address which is not the one you used at checkout, you should get your refund.

[sonidorai0]

Thank you. Unfortunately I used an ebay credit.



Sent from my Galaxy

[red_magpie]

Unfortunately I used an ebay credit.

Did you mean an eBay credit card (Mastercard)? Or that you paid from a credit balance in your eBay account?

If the former, then as your payment provider eBay Mastercard may still be able to help. If you paid from an account balance I'm afraid that's the end of it.

By the way, the seller wasn't exploiting any loophole. What they exploited was that you failed to claim within the time limit. It happens all the time.