Assistance Needed – Refund for Item Not Received

[giacomogbert0]

Hello,

I purchased an item on eBay, but it never arrived due to the wrong address being printed on the package. The delivery company confirmed that the parcel sat in storage for a couple of weeks before being returned to the sender. However, the seller has told me they never received it back.

I paid for the item but never received it. It has now been more than 90 days since the purchase — we waited in case the item was delivered later — and I can no longer open a dispute through eBay. The seller is willing to issue a refund via eBay, but I cannot find a way to raise the case at this stage.

Could you please advise on how we can resolve this and process the refund?

Thank you,
Giacomo

[plpmr]

if you paid by PayPal and are within 180 days, open a not received PayPal case.

[giacomogbert0]

Thanks!Via PayPal app? 

[papso22]

Via your PayPal account however you normally access it.

[john1297576]

Refunds through ebay can be made up to 90 days, although not through a case. Seller could simply have clicked refund in the drop down menu, but probably had no intention of refunding.