how do i get my item or refund

[markuts_38]

ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they closed the case in sellers favour, ive appealed, they kept the decision. they say theyve received tracking confirmation of delivery. im sure they have, so did i. (but to the wrong address). what do i do?

courier admits they sent it to wrong address, seller has confirmed that the package label was correct. how do i get the item or my money back

[jckl1957]

As your case has been closed and your appeal has failed, you should now reach out to your payment provider.

With evidence from the courier of mis-delivery, you should have no problem winning a payment dispute/chargeback.