EBay help

[firstp27]

I have a issue trying to raise a complaint about an item that I bought and when went to collect it said it had already been collected and therefore I can’t raise a case for item not received as on the system says collected is this some new scam going around the company Evri are no help what so ever 

[jckl1957]

Presumably the item was delivered to the collection point that you requested at checkout and when you went to collect it, you were told it had already been collected?

I don't see how this is possible,  You need a code to get the item and Ebay only email the code to the buyer, it is not shared with the seller.

Personally, I would go back to the collection point and ask them to double check that your parcel is not actually there.

It probably is not Evri's fault - they delivered the parcel as requested.  I think any 'blame' lies with the collection point.

After you have tried at the collection point, contact Ebay Customer Services.  if they can't offer any help, try your payment provider.

Use the link below to get a callback from Ebay.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[firstp27]

Hi thanks for your help I have spoken on phone to eBay help and currently awaiting help from another department that deals with issues like this
I can confirm I never received any code from eBay for collection and the local collection point wouldn’t give me proof of who collected item and proof that I was there to collect it although it had been collected already it seems really bizarre as Evri stipulated that I’d would be required prior to collection I think the issues are with Evri I will contact them tomorrow and update thanks again for your prompt response and assistance great asset to eBay