Underpayment?

[tbyb9052]

I am new to this. I have just sold my second item, a dress for £6.90 excluding postage, which the buyer paid for. Only 71p has been paid to my bank account. I cannot see any way to contact Ebay re this. Please advise! Many thanks. 

[tressygirl]

That's certainly not right.

Did you by chance receive any cancellation requests or non payments on the other items you sold?

Check the breakdown of your sold transactions here:

https://www.ebay.co.uk/sh/fin/transactions

One more question,  have you bought postage from eBay?  This is also deducted from your available payout.

If the payout and charges are still not clear,  then contact eBay Customer Services, who have access to your account and can explain any fee for you,  their lines are open now until 6 p.m. tonight.

The easiest and quickest way to contact Customer Services is through this link, for a Call Back .

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On weekdays lines open between 8 a.m. and 10 p.m. - 6 p.m.

Weekends lines open between 9 a.m. to 6p.m.

@tbyb9052 

[john1297576]

All transactions pass through the seller hub, there you should be able to see exactly where your money has gone.

[tbyb9052]

Thank you 😊, I'll check it out.

[61stephenuk]

There shouldn't be any fees on clothing for aprivate seller,something is definitely wrong here.

[tressygirl]

They have 23 items listed  @61stephenuk   wonder if they have been buying postage through eBay.

One sale wasn't clothing,  it was a hat,  low value,  but not included in free listing / selling.

[tbyb9052]

I sold them the hat. They paid for the postage label, the amount that came
up when I listed the item. I think that I have been charged more postage
than they paid because it was Yodel to Orkney! Ebay seem to have taken the
extra postage from the previous item I sold. You live and learn! I have
excluded the Scottish islands and more from where I will send to now. Seems
a nit drastic, but don't want to get caught out again.
Thank you for your reply

[tbyb9052]

I sold them the hat. They paid for the postage label, the amount that came
up when I listed the item. I think that I have been charged more postage
than they paid because it was Yodel to Orkney! Ebay seem to have taken the
extra postage from the previous item I sold. You live and learn! I have
excluded the Scottish islands and more from where I will send to now. Seems
a nit drastic, but don't want to get caught out again.
Thank you for your reply.

[tressygirl]

Aaah ,  don't exclude the Highlands, shame to lose some sales,   just change postal carriers.

If you use Royal Mail they charge the same to the Highlands and indeed other places like Channel Isles, Isle of Man  etc.  where couriers have this surcharge , it's the same price for RM to post there,  as it is to post the item to your next door neighbour.

@tbyb9052